JennAir Refrigerator; Oven/stove Repair – Massillon, OH (JEC9530ADB)

A customer in Massillon called about their JennAir cooktop when the large burner stopped working completely. Our diagnosis revealed a failed switch that required replacement under a Whirlpool service bulletin.

The Problem

The large burner on jenn air cooktop isn’t working. The burner would not respond to any control settings and remained completely cold even when turned to the highest heat setting.

Diagnosis

The switch for the burner had failed. Whirlpool has a service bulletin for this part, indicating this is a known issue with specific models. The failed switch prevented any electrical connection to the burner element.

The Repair

• Parts replaced: W10823734 switch and WP7737P245-60 chrome knob
• Work performed: It includes a new switch and burner assembly
• Result: After installing the parts, the cooktop is operating correctly

Is It Worth Repairing?

JennAir cooktops are premium appliances built to last decades with proper maintenance. Switch failures are common wear items that are typically worth repairing, especially when covered under manufacturer service bulletins that address known issues.

Maintenance Tips for JennAir Cooktops

• Clean burner grates and drip pans regularly to prevent grease buildup that can affect switch operation
• Avoid using excessive force when turning control knobs as this can accelerate switch wear
• Keep control areas dry and clean to prevent moisture damage to electrical components

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch, Thermador, GE, and Speed Queen factory authorizations. If your refrigerator or cooktop needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.