Appliance Repairs — Week of April 21, 2025 | Stark County, OH

KitchenAid microwave (KMHC319ESS-2) — Akron, OH

Reported: The microwave displayed an error message stating that the door was not closed when it was. The customer noticed that the screw for the door latch was loose and tightened it. When they went to close the door after tightening, it blew the main power fuse. After replacing the fuse, it blew again.

Diagnosis: Both primary door interlock switches had failed. These safety switches prevent the microwave from operating when the door isn’t properly sealed, but when they malfunction, they can cause exactly the symptoms this customer experienced — false error messages followed by electrical faults that blow fuses.

Repair: Work: Replaced both primary door interlock switches and the blown fuse, then reinstalled the microwave over the range · Parts: W10727360 — Primary Interlock Switch (Three Terminal), W10269458 — Primary Interlock Switch (Two Terminal) · Result: Unit operates normally with proper door sensing and no electrical faults

Viking refrigerator (VTB5420SS01) — Akron, OH

Reported: The customer reported there is a crack in the water line that attaches to the filter causing leaking underneath the unit. Water was pooling beneath the refrigerator, creating a potential slip hazard and indicating a compromised water supply system.

Diagnosis: Water was leaking from the hose that runs between the filter housing and water valve. The connection had developed a crack that allowed water to escape during normal operation, causing the puddle formation under the appliance.

Repair: Work: Replaced the water line running between filter housing and water valve · Parts: VK050526-000 — tube filter outlet · Result: After replacing the line the issue is resolved

Whirlpool Washer; dryer (Cabrio WTW5600XW3, WED5600XW1) — Akron, OH

Reported: The customers had just moved into their new home and needed their washer and dryer hooked up. Both the Whirlpool Cabrio washer and dryer were in place but not yet connected to utilities.

Diagnosis: This was a straightforward hookup job rather than a repair. The washer needed to be tested to ensure proper operation, while the dryer required electrical connection and proper venting installation.

Repair: Work: Ran washer through test cycle, connected dryer cord and installed Dryer Wizard transition vent · Parts: 086844910224 — Dryer Plug three prong, WFLX8 — 8 Safe Transition Hose · Result: Tests good — both units ready for regular use

Whirlpool oven/stove (WFG114SVB0) — Akron, OH

Reported: The customer reported that the oven is not working. The stove was fully functional but the oven does not sound like its igniting. This is a classic symptom of ignitor failure in gas ovens.

Diagnosis: The bake ignitor had failed. When a gas oven ignitor fails, it can’t generate enough heat to open the gas valve and create the spark needed for ignition, leaving the oven unable to heat.

Repair: Work: Installing a new ignitor · Parts: W10918546 — bake ignitor · Result: Ignition in 40 seconds. Preheat in 10 minutes.

Samsung refrigerator (French door RF28HFEDBSR/AA-06) — Akron, OH

Reported: The customer reported that the freezer is fine, fan in refrigerator has stopped. This type of failure typically prevents proper air circulation in the fresh food compartment while leaving the freezer section unaffected.

Diagnosis: Testing revealed a 22E error code for fresh food evaporator fan failure. The evaporator fan cover assembly had failed, disrupting airflow and triggering the system error. This also required defrost time reprogramming and installation of a water leakage prevention kit.

Repair: Work: Replaced the fan cover assembly, reprogrammed the defrost time and installed the leakage kit · Parts: DA97-12608A — Cover Assembly Evap-Ref, DA82-01415A — Water Leakage Assembly · Result: System cleared the 22E error code and proper refrigerator compartment cooling was restored

Whirlpool washer (Cabrio) — Akron, OH

Reported: The customer contacted us because their Whirlpool Cabrio washer needed new tub bearings. This is a common failure point on these front-load washers as the bearings wear out over time.

Diagnosis: Upon inspection, we found the bearings were irreparable. The upper bearing was stuck in the tub in such a way that I would have needed to destroy the tub to remove them.

Repair: Work: Diagnostic evaluation of bearing condition · Parts: None — repair determined unfeasible · Result: Customer advised that repair would exceed washer’s value

Frigidaire oven/stove (FGFL67DBF) — Alliance, OH

Reported: The customer reported smelling gas inside the oven when it was lighting. Sometimes it took a long time to ignite and preheat, which created concerns about gas safety and oven performance.

Diagnosis: I was unable to find a leak during my inspection. The bake ignitor was weak and could cause poor ignition and gas smell. A weak ignitor doesn’t heat up quickly enough to ignite the gas promptly, allowing unburned gas to accumulate and create the smell the customer noticed.

Repair: Work: Replaced the weak bake ignitor · Parts: 5303935066 — Ignitor oven kit with nut · Result: Preheat in 8 minutes and 25 seconds with proper ignition

LG refrigerator (Lfx28968st) — Alliance, OH

Reported: The customer reported an issue with their LG refrigerator’s ice maker. The specific nature of the malfunction required diagnostic work to identify the root cause.

Diagnosis: Our initial diagnosis pointed to a faulty fan component in the ice maker assembly. We ordered the replacement part and scheduled the installation, expecting this would resolve the ice maker issue.

Repair: Work: Installed fan for ice maker · Parts: ABA72913403 — ice maker fan · Result: Despite the fan installation appearing to work correctly, we were ultimately unable to resolve the ice maker issue and determined it was unrepairable

Maytag washer (Neptun) — Atwater, OH

Reported: The customer reported that the door remained locked after a light load. When turned on, the washer made a grinding noise from the back.

Diagnosis: Upon inspection, we found the drain pump had a quarter lodged in it. This foreign object was preventing proper pump operation and causing the grinding noise, while also interfering with the washer’s ability to complete its cycle and unlock the door.

Repair: Work: After replacing the pump, removed the lodged quarter · Parts: WP34001340-PUMP-ASM — drain pump assembly · Result: The washer is operating correctly

LG dishwasher (LDs5540st) — Bowerston, OH

Reported: The dishwasher display flashes HE and the dishes don’t get hot. This HE error code on LG dishwashers typically indicates a heating system malfunction, preventing the unit from reaching proper wash temperatures.

Diagnosis: Our technician diagnosed the issue as a faulty heating element and thermistor sensor. These components work together to heat the wash water and monitor temperature throughout the cycle.

Repair: Work: Replaced the heat element / Thermistor sensor · Parts: Heat element and thermistor sensor · Result: The repair was unsuccessful. I mailed a refund check for the part

Frigidaire oven/stove (FGGF3059TDB) — Brewster, OH

Reported: The customer reported that burners still work fine but the oven itself will not heat up. The stovetop was functioning normally, but the oven compartment wasn’t producing any heat when turned on.

Diagnosis: Our inspection found a faulty igniter that wasn’t generating enough heat to open the gas valve. We also discovered a gas leak in the system that required repair for safe operation.

Repair: Work: Replaced igniter and fixed gas leak · Parts: 316489403 — ignitor · Result: Oven now heats properly and all gas connections are secure

Admiral dishwasher (SHU9955UC/14) — Canton, OH

Reported: The customer reported that dishwasher cycles were taking around 3 hours to complete, which was dramatically longer than normal. The machine would run through its cycles but seemed to struggle with getting the wash water up to proper temperature, extending the heating phases indefinitely.

Diagnosis: This Admiral model SHU9955UC/14 has a known weakness — a specific solder joint on the control board that fails over time. When this connection deteriorates, the board can’t properly regulate the heating element, causing it to take an extremely long time to reach target water temperature. The dishwasher keeps running, waiting for the temperature sensor to signal that the water is hot enough to proceed with the wash cycle.

Repair: Work: Repaired failed solder joint on control board · Parts: None — board repair · Result: Tested complete cycle — normal timing restored

GE Washer; refrigerator (ADW1100N10WW, FRS26H5ASBA) — Canton, OH

Reported: The customer reported that their refrigerator was not making ice and their dishwasher doesn’t clean well. Two different appliances, but both needed attention on the same service call.

Diagnosis: The ice maker was stripped and not cycling. On the dishwasher, the timer was shot — it would drain while it was washing so it would not have water in it to wash the dishes. Both issues required component replacement.

Repair: Work: Installed new ice maker and dishwasher timer · Parts: 5303918277 icemaker kit, WD21X10350 timer · Result: Verified ice maker was operating properly, issues resolved and both machines are good to go

GE dishwasher (GDT655SMJ0ES) — Canton, OH

Reported: The orange light just keeps blinking, we reset it and it ran once now blinks again. This type of persistent blinking typically indicates a communication failure between the dishwasher’s control systems.

Diagnosis: The main Control Board and user interface had failed. When these components fail, the dishwasher cannot properly communicate between its systems, resulting in the continuous blinking light and inability to complete wash cycles reliably.

Repair: Work: Replaced the main control board and user interface · Parts: WD21X31902C — configured UI board, WD21X24901 — service machine control · Result: After replacing them, the dishwasher is operating correctly

Admiral Washer; Refrigerator; oven/stove (FAFW3577KW1, GFE28HMHFES, AER5845QAS) — Canton, OH

Reported: The customer reported their washer won’t spin, with lock ass 131763202. Their fridge cools sporadically. The oven broiler won’t work.

Diagnosis: The oven control board is bad and no longer available — time for a new stove. The fresh food evaporator fan had failed in the fridge. The drain pump and boot in the washer were plugged with coins and junk, and the assembly was leaking.

Repair: Work: Installed new evaporator fan in fridge, installed new pump and boot in washer after clearing coins and debris · Parts: WR60X26866 — fresh food evaporator fan for refrigerator, 137221600 — drain pump for washer, 134455900 — boot hose for washer · Result: Refrigerator cooling properly, washer spinning and draining correctly. Oven declared unrepairable due to discontinued control board

GE refrigerator (TBF14SBC) — Canton, OH

Reported: The customer reported their fridge not working. The refrigerator had stopped cooling entirely, affecting both the fresh food and freezer sections.

Diagnosis: The defrost drain in the freezer was obstructed. This prevented the refrigerator from circulating air into the fridge and freezer compartment, causing the complete cooling failure.

Repair: Work: Cleared the obstructed defrost drain · Parts: None required · Result: The fridge is good to go with proper air circulation restored

Merritt-O’Keefe stove — Canton, OH

Reported: The customer reported their stove was setting off the O2 detector and needed the safety valve rebuilt. This is a serious safety issue that required immediate attention to prevent dangerous gas leaks or incomplete combustion.

Diagnosis: Our inspection confirmed the safety valve was malfunctioning, allowing improper gas flow that was causing incomplete combustion and triggering the oxygen detector. The thermocouple and pilot light assembly also needed replacement to ensure proper operation with the rebuilt valve.

Repair: Work: Installed rebuilt safety valve along with bulldog thermocouple and gas Miser pilot light · Parts: Safety valve rebuild, Bulldog thermocouple gas mizer pilot assembly · Result: Stove now operates safely without triggering the oxygen detector

Speed queen washer (AWM472W2) — Canton, OH

Reported: She had the washer hose replaced but it just ran and ran. The washer wouldn’t complete its cycle or stop filling, suggesting multiple component failures that weren’t addressed during the initial hose repair.

Diagnosis: Testing revealed that the water valve assembly was failing to close properly, causing continuous water flow. Additionally, the agitator belt showed wear that would affect proper cycle completion and timing.

Repair: Work: Replaced the water valve assembly and the belt · Parts: WP34963 — water valve mixing assembly, WP28808 — agitator belt · Result: Washer is operating correctly

Kenmore dryer (80 series. 11076842501) — Canton, OH

Reported: The customer reported that the dryer no longer dries the clothes. The unit would run through its cycle but clothes remained damp, indicating a heating issue with this Kenmore 80 series model.

Diagnosis: Testing revealed the exhaust high limit fuse was blown. This thermal safety device cuts power to the heating system when airflow restrictions cause overheating. The fuse failure pointed to restricted venting that needed immediate attention.

Repair: Work: Replaced the blown exhaust high limit fuse and gas coil packs as a preventative measure, cleaned lint from the vent to ensure adequate air flow from the discharge outside · Parts: WP3392519 thermal fuse, 279834 gas valve coil packs · Result: Dryer restored to proper heating and drying performance

Maytag washer (MAH4000AWW) — Canton, OH

Reported: The customer reported that their washer fills but won’t agitate. The machine would take on water normally but failed to move the clothes during the wash cycle, leaving them sitting in standing water.

Diagnosis: Our inspection revealed the unit needed bearings and possibly motor control board. These components work together to drive the agitation mechanism that moves clothes through the wash water.

Repair: Work: Diagnosed bearing and motor control board issues · Parts: No parts recorded · Result: Provided repair estimate for needed components

Samsung dishwasher (DW80F600UTS) — Canton, OH

Reported: The customer reported that the dishwasher starts up then shuts down with no water entering the dishwasher, just a grinding sound. The washer is 5 years old and has always worked perfectly till now. The same problem happened 2 months ago, and after running various procedures, it ran perfectly for 2 months before this same problem returned.

Diagnosis: The problem was not presenting during our visit. Intermittent issues like this require capturing diagnostic information when the fault actually occurs to properly identify the root cause.

Repair: Work: Diagnostic evaluation · Parts: No parts recorded · Result: Need to record lights if it happens again so we can diagnose the problem

Kenmore washer (80 Series) — Carrollton, OH

Reported: The customer contacted us because their Kenmore washer needs water valve. This is a common issue with older Kenmore washers where the water inlet valves wear out over time.

Diagnosis: Our inspection revealed the cold water valve had failed. When water inlet valves fail, they either won’t open to allow water flow or won’t close properly, causing continuous filling or no water at all.

Repair: Work: Replaced the valve assembly · Parts: 285805 — water valve assembly · Result: The washer is good to go

Amana washer (NTW4651BQ1) — Carrollton, OH

Reported: The customer reported that their locked lid indicator wasn’t coming on so it would not let them run a cycle. The washer appeared to be completely non-functional, refusing to start any wash program.

Diagnosis: The drain hose was draining into the floor drain instead of a stand pipe. This caused the water to siphon out and the washer would not fill. When holding the hose up so it would not siphon, the washer completed the self diagnostics without generating an error code.

Repair: Work: Repositioned drain hose to proper standpipe connection · Parts: No parts needed · Result: Washer completed self-diagnostics and operated normally

Whirlpool washer (WTW8000BW0) — Carrollton, OH

Reported: The customer reported their Whirlpool washer was leaking water and very noisy when spinning. These symptoms typically point to bearing failure in the wash basket assembly.

Diagnosis: We identified failed tub bearings as the root cause. When these bearings wear out, they allow the tub to move excessively during the spin cycle, creating loud grinding or squealing noises and allowing water to leak from the bearing seals.

Repair: Work: Replaced the tub bearings · Parts: W10435302 — tub bearings · Result: Operation is normal. After repair, unit passed automatic diagnostic mode. Also ran a cleaning cycle on it with Affresh.

Admiral washer (GTWN4250M1WS) — Cuyahoga Falls, OH

Reported: The customer reported their washer was not spinning during the wash cycle. The machine would fill and agitate but wouldn’t complete the spin cycle to remove water from the clothes.

Diagnosis: Our inspection revealed the motor had failed due to high water in the basement. Water damage to electrical components in washing machines often leads to motor failure, as moisture can cause short circuits and corrosion in the motor windings.

Repair: Work: Diagnosed motor failure · Parts: None — repair not completed · Result: Customer opted to replace the washer rather than repair, as the motor replacement was not economical

Maytag dryer — Dellroy, OH

Reported: The customer reported water leaking from beneath their Maytag dryer, creating puddles on the laundry room floor. They also mentioned needing a new three-prong dryer plug installed. Water under a dryer typically points to a condensation drainage issue, especially in models with moisture sensors that can accumulate condensate during certain cycles.

Diagnosis: Investigation revealed a failed drain hose that wasn’t properly channeling condensate away from the unit. The original hose had developed cracks, allowing water to drip directly onto the floor instead of routing to the designated drain. The existing electrical connection also needed upgrading to a proper three-prong configuration for safety and code compliance.

Repair: Work: Removed old cracked drain hose, installed new hose with proper routing, replaced electrical plug with grounded three-prong connection · Parts: WPW10189267 — drain hose assembly · Result: Ran test cycle to verify no leaks and confirmed proper electrical grounding

Maytag refrigerator (FDBM) — East Canton, OH

Reported: The customer reported that the refrigerator’s temperature won’t regulate. This is a common symptom that can indicate several different component failures in the cooling system.

Diagnosis: During our inspection, we found that the compressor relay was sticking in the control board. This prevented the refrigerator from defrosting properly in automatic defrost cycle, which was causing the temperature regulation issues.

Repair: Work: Replaced the faulty control board · Parts: WPW10503278 — Control Board · Result: Operation should be normal with proper temperature regulation restored

Maytag washer (MVWC415EW0) — East Sparta, OH

Reported: The homeowner reported that the lock will not lock on their Maytag MVWC415EW0 washer. This safety feature prevents the washer from operating when the lid isn’t properly secured, leaving the machine completely non-functional.

Diagnosis: Testing revealed the lid lock assembly had failed internally. When a washer’s lid lock stops engaging, it’s typically due to worn internal components or electrical contact failure within the latch mechanism.

Repair: Work: Replaced the lid lock and made sure the machine was operating correctly · Parts: W10404050 — lid lock latch assembly · Result: Issue is resolved and machine is good to go

Frigidaire range/cooktop (PLGF389CCC) — Hartville, OH

Reported: The customer reported that their oven wasn’t working correctly. The broiler works fine but baking does not work. If you hit preheat it will warm up but bake does not work. Sometimes it will start to heat up and then it stops and you’ll get a gas smell.

Diagnosis: The oven bake ignitor was visibly damaged and worn out. This component is critical for proper gas valve operation — when it fails, the oven either won’t heat at all or creates unsafe gas conditions during the heating cycle.

Repair: Work: Replaced the damaged oven bake ignitor · Parts: 5303935066 — Ignitor oven kit with nut · Result: Oven burner ignited in approximately 40 seconds, preheat completed in 10 minutes

Whirlpool refrigerator (ER2CHMXPL00) — Lisbon, OH

Reported: The customer reported water leaking into the bottom of refrigerator. This is a common issue that typically points to drainage problems in the defrost system.

Diagnosis: Our inspection revealed a blocked drain line caused by ice buildup. When the defrost drain freezes, condensate water has nowhere to go and backs up into the refrigerator compartment instead of draining properly to the evaporator pan.

Repair: Work: Defrosted the drain and installed a heat probe into drain line to keep it open · Parts: 819043-HEAT-PROBE — drain line heating element · Result: Drain now flows freely and heat probe prevents future ice blockages

Whirlpool dryer (WGD9550WW2) — Louisville, OH

Reported: The dryer made a loud noise and then stopped working. The power will turn on but the dryer won’t start.

Diagnosis: The idler pulley that tightens the belt had gotten hot and fallen off. When this component fails, the belt can’t maintain proper tension and the drum won’t turn, even though the motor receives power.

Repair: Work: Repaired using the Whirlpool dryer repair kit, which includes the four support rollers that hold the drum, a new belt, and a new idler pulley · Parts: 4392067-REPAIR-DYR — Whirlpool dryer repair kit · Result: The dryer is good to go

Samsung dryer (DV40J3000EW/A2) — Louisville, OH

Reported: The customer reported they thought the belt broke. The dryer drum wasn’t turning when they tried to run a cycle.

Diagnosis: The idler pulley had worked loose. This component maintains proper tension on the drive belt, and when it shifts out of position, the belt can’t effectively turn the drum.

Repair: Work: Modified the spring on the idler pulley to prevent it from happening again · Parts: None required · Result: Drum now rotates properly with correct belt tension

Samsung refrigerator (RF25HMEDBSG) — Louisville, OH

Reported: The customer turned off the ice maker for 2 days, then turned it back on. Water from pressure started running out of the bottom of the defrost drain tube. Thinking it might be a frozen valve from ice, they shut the freezer and fridge off overnight to thaw, but it still did the same thing with the unit plugged in or unplugged. They had to shut the water off or it would overflow onto the floor.

Diagnosis: The water valve assembly had failed, causing continuous water flow that overwhelmed the defrost drain system. This wasn’t a frozen valve issue as the customer suspected — the valve mechanism itself was no longer controlling water flow properly, creating constant pressure that forced water out through the defrost drain tube.

Repair: Work: Replaced the water valve assembly · Parts: DA97-14365H — ASSEMBLY CASE WATER · Result: Water flow properly controlled, no more leaking from defrost drain tube

GE washer (GTWS8655D0MC) — Malvern, OH

Reported: The customer reported that their GE washer made a grinding noise when installed, specifically as the tub rotated during operation.

Diagnosis: Upon inspection, we found the seal had failed and was leaking water down onto the motor. This water damage to the motor combined with the seal failure created the grinding noise during tub rotation.

Repair: Work: Diagnostic evaluation only · Parts: No parts installed · Result: Customer opted to purchase new unit due to repair costs

GE dryer (GTD42GASJ2WW) — Massillon, OH

Reported: The customer reported that the dryer will not heat up. The unit would run through its cycles but produce no heat, leaving clothes damp after normal drying times.

Diagnosis: Everything else on the dryer tested as functioning properly. The issue was isolated to failed gas valve coil packs, which is a common problem on gas dryers. When these coils fail, the gas valve cannot open to allow gas flow to the burner assembly.

Repair: Work: Replaced the gas valve coil packs · Parts: 279834 — gas valve coil packs · Result: Dryer now heats properly and cycles normally

GE refrigerator (GNE25JMKFFES) — Massillon, OH

Reported: The customer reported their ice maker was not working. The unit wasn’t producing ice, leaving the family without this essential feature on their GE refrigerator.

Diagnosis: During our inspection of the GNE25JMKFFES, we discovered that the filter bypass plug wasn’t installed all of the way. This incomplete installation was preventing the ice maker and dispenser from functioning properly.

Repair: Work: Reinstalled the filter bypass plug properly · Parts: None needed · Result: The dispenser and ice maker are operating correctly

LG oven/stove (LRG3061BD/01) — Massillon, OH

Reported: The customer explained their oven does not hold heat and takes significant time to heat up, over 45 minutes to reach 350 degrees. They had already spoken to LG support about calibrating it with no change after doing so.

Diagnosis: Testing revealed the igniter was failing to generate sufficient heat to properly ignite the gas burner. A weak igniter will glow but cannot create the high temperature needed for reliable gas ignition, causing extended preheating times and poor heat retention.

Repair: Work: Replaced igniter · Parts: MEE61841401 — igniter heater · Result: Oven is heating properly

GE dishwasher (GDF610PMJ0ES) — Massillon, OH

Reported: The dishwasher wasn’t draining properly after wash cycles. Water was remaining in the bottom of the tub instead of pumping out through the drain hose.

Diagnosis: Upon inspection, we discovered a screw had somehow made its way into the pump mechanism. This foreign object was preventing the pump from operating correctly and blocking the drainage system.

Repair: Work: Removed screw from pump · Parts: None required · Result: Dishwasher is pumping and draining normally

LG washer (796.31512211) — Massillon, OH

Reported: The customer called us back because their LG washer was experiencing the same issue as before — it will not spin but sounds like it will but doesn’t. This is a frustrating problem that leaves clothes soaking wet at the end of the cycle.

Diagnosis: During our inspection, we found that the drain pump relay was stuck on. This was being caused by a defective main control board that wasn’t properly controlling the relay functions during the wash and spin cycles.

Repair: Work: Replaced control board · Parts: EBR75639504 — PCB Assembly Main · Result: Washer is functioning normally

Frigidaire oven/stove (FGF366DCD) — Massillon, OH

Reported: The customer reported that their oven handle keeps falling off. They had purchased new screws but couldn’t get the old ones off to complete the installation themselves.

Diagnosis: Upon inspection, we found that the original screws were still serviceable and the new screws the customer had purchased were too long for proper installation. The handle attachment points were intact and didn’t require replacement hardware.

Repair: Work: Reinstalled handle with original screws · Parts: None · Result: Handle secured properly; advised customer that if it continues to come off, handle replacement may be needed

LG washer (WM3500CW) — Massillon, OH

Reported: The customer contacted us about their LG WM3500CW washer, reporting issues with the door seal and probably more. This type of complaint often indicates mechanical components around the door assembly have shifted or failed.

Diagnosis: Upon inspection of the washer, we found that a spring had come off from its proper mounting position. This displaced spring was likely affecting the door seal’s alignment and function, creating the symptoms the customer experienced.

Repair: Work: Reattached the spring that had come off · Parts: None required · Result: Door seal returned to proper function

Samsung refrigerator (RF260BEAEBC) — Massillon, OH

Reported: The customer returned from a short vacation trip and found the bottom and back of the inside of the refrigerator completely iced over. The ice was thick and had built up significantly during their absence.

Diagnosis: Heavy ice buildup in a refrigerator typically indicates a defrost system failure. When the defrost components malfunction, the evaporator coils can’t properly cycle through their heating phase to melt accumulated frost, leading to thick ice formation that blocks airflow and affects cooling performance.

Repair: Work: Cleared the ice from the evaporator, replaced the fan assembly, defrost sensor and ensured that the drain was clear · Parts: DA97-12609C — Cover Assembly Evap-Ref, DA32-10104N — Sensor Temp · Result: Defrost system restored to proper operation with clear drainage

Whirlpool refrigerator (WRF535SWHZ02) — Massillon, OH

Reported: The customer reported their less than 2 years old french door style fridge had a freezer temp of 5 degrees and refrigerator section at 55 degrees. They didn’t hear the compressor but needed it fixed.

Diagnosis: The damper in the fresh food compartment had failed. This damper controls airflow between the freezer and refrigerator sections, and when it fails, proper temperature regulation becomes impossible.

Repair: Work: Installed new damper in fresh food compartment · Parts: WPW10594330 — damper control · Result: The fridge is good to go with proper temperature control restored

GE dishwasher (GDF510PGJ0BB) — Massillon, OH

Reported: The customer reported their GE dishwasher was not drying dishes, not draining properly, and sometimes leaking. These interconnected symptoms pointed to drainage blockages and failing sealing components.

Diagnosis: Inspection revealed clogged screens and sump area restricting proper drainage. The flood switch/thermistor assembly had failed, affecting water level detection and heating functions. The door seal was compromised, allowing water to escape during cycles.

Repair: Work: Cleaned screens and sump, installed flood switch/thermistor and door seal · Parts: WD21X10519 — Switch flood assembly, WD08X23476 — Gasket tub plastic · Result: Dishwasher is heating and operating properly

Admiral stove — Minerva, OH

Reported: The customer reported that one of the gas elements on their Admiral stove had stopped working entirely. The gas would flow when the control was turned, but the element wouldn’t ignite. This created both a safety concern and left them unable to use that burner for cooking.

Diagnosis: Testing revealed the oven ignitor had burned out. Gas range ignitors are resistance-based components that weaken over time from repeated heating cycles. When they fail, they can’t generate enough heat to ignite the gas properly. The ignitor showed no continuity when tested, confirming it needed replacement.

Repair: Work: Removed failed ignitor, installed new ignitor assembly with proper electrical connections · Parts: 5303935066 — Oven ignitor kit with mounting nut · Result: Tested all gas elements — ignition working correctly across all burners

Maytag washer — Minerva, OH

Reported: The washer initially struggled to spin out water from clothes, leaving them soaking wet at the end of cycles. Eventually, the machine stopped working entirely — it would hum when powered on but wouldn’t fill, agitate, or drain. The homeowner was left with a washer that appeared to have power but couldn’t perform any of its basic functions.

Diagnosis: We performed a manual diagnostic test on the Maytag washer and found that all systems except the drain function were operating normally. The bearings sounded healthy with no grinding or unusual noise. The humming sound indicated the motor was receiving power but the failed drain pump was preventing the control board from advancing the wash cycle. When a washer’s drain pump fails, the machine often won’t start subsequent cycles because it can’t verify that water has been properly evacuated.

Repair: Work: Removed old pump, installed new drain pump, tested all wash cycles · Parts: WPW10276397 — water drain pump assembly · Result: Washer completed full cycle with proper fill, agitation, spin, and drain functions

Kenmore oven/stove (790.48453411) — North Canton, OH

Reported: The customer reported that the oven was beeping intermittently and some of the functions were turning on without having been initiated. These phantom activations and random beeping indicated an electrical control issue within the display system.

Diagnosis: Testing revealed that the display controller was malfunctioning, sending false signals to various oven functions. The controller’s internal circuitry had failed, causing it to randomly activate different modes and sound alert beeps without any user input.

Repair: Work: Replaced display controller · Parts: 316474936 — display controller · Result: All functions now operate normally with no phantom activations or random beeping

Whirlpool refrigerator (DON’T KNOW) — North Canton, OH

Reported: The customer reported that the freezer isn’t working and won’t freeze the ice trays. The freezer compartment wasn’t maintaining proper temperature for freezing.

Diagnosis: We found the freezer door not shutting due to ice buildup. The ice buildup was caused by the drain being plugged, which allowed moisture to accumulate and freeze around the door seal area.

Repair: Work: Cleared ice and drain · Parts: None — maintenance repair · Result: Freezer door now closes properly and maintains temperature

Samsung oven/stove (NE59J785OWG/AA) — North Canton, OH

Reported: The customer reported that the glass stove top was broken and needed replaced. The damaged cooktop made the range unsafe to use and required a complete glass assembly replacement.

Diagnosis: We found the glass cook top assembly was damaged beyond repair. When glass cooktops crack or shatter, the entire assembly typically needs replacement rather than attempting a patch repair, which wouldn’t be safe or effective.

Repair: Work: Replaced the glass cook top assembly · Parts: DG94-01114A — Assembly Frame Cook Top · Result: All normal suppliers were out of stock of the part, so we purchased this part through Encompass to complete the repair

Maytag dishwasher (MDB4949SDE3) — North Canton, OH

Reported: The customer reported their dishwasher was not spraying water or operating properly through the different cycles. This meant dishes weren’t getting clean and the dishwasher couldn’t complete its normal wash functions.

Diagnosis: Testing revealed the wash pump had failed. This motor-pump assembly is responsible for circulating water through the spray arms during wash and rinse cycles. When it fails, the dishwasher can’t spray water effectively, leaving dishes dirty and cycles incomplete.

Repair: Work: Replaced the failed wash pump · Parts: W10815709 — motor-pump assembly · Result: The dishwasher is operating correctly

Admiral washer (Maytag Dryer DE606, Kenmore washing machine 110.24822200, Tappan Cooktop, Frigidaire Wall Oven FEB24S2ASF, Frigidaire Refrigerator FRT21IL6JW2 Upright Freezer, Dehumidifier.) — North Canton, OH

Reported: The customer reported a squeaky dryer and requested that we check over the rest of their appliances for any gaskets to replace, belts, or filters that might need attention.

Diagnosis: We conducted a thorough inspection of all the appliances mentioned. The squeaky dryer and other units were evaluated for potential maintenance needs including gaskets, belts, and filters.

Repair: Work: Comprehensive inspection and maintenance check of multiple appliances · Parts: No parts were needed · Result: All appliances evaluated and found to be in working condition

KitchenAid refrigerator (KSSP48QJS00) — North Canton, OH

Reported: The customer reported their refrigerator had no power. They had already checked the circuit breaker, which was ok.

Diagnosis: We discovered the main power interrupter switch had failed. This critical component controls power distribution within the refrigerator, and when it fails, the entire unit loses power even when the external circuit breaker remains functional.

Repair: Work: Replaced the failed power interrupter switch · Parts: WP2266802 — main power interrupter switch · Result: Replacing the switch took care of the problem and restored full power

GE dishwasher (GDF530PGM0CC) — Salem, OH

Reported: The customer contacted us because water won’t drain out of the bottom of their GE dishwasher. This is a common issue that prevents the dishwasher from completing its cycle properly.

Diagnosis: Upon inspection, we found that the dishwasher drain was obstructed. This blockage was preventing proper drainage and causing water to remain in the bottom of the unit.

Repair: Work: Cleared the obstructed drain · Parts: No parts needed · Result: Operated the machine and made sure that it was draining freely

Samsung dishwasher (DW80J7550UG) — Sebring, OH

Reported: The customer reported that their Samsung dishwasher’s WaterWall wasn’t operating at all. The WaterWall is Samsung’s moving spray bar that sweeps back and forth across the bottom of the tub for enhanced cleaning coverage. Without this feature working, dishes weren’t getting the thorough clean this model is designed to deliver.

Diagnosis: We accessed the motor assembly that drives the WaterWall mechanism and found stripped internal gears. The motor would attempt to engage but couldn’t generate enough torque to move the spray bar assembly. This is typically caused by wear over time, especially if the WaterWall encounters resistance from improperly loaded dishes or debris buildup in the track system.

Repair: Work: Removed old motor assembly, installed new complete unit, tested WaterWall operation · Parts: DD97-00216A — Cover Assembly Nozzle (includes motor and sensor) · Result: WaterWall now sweeps properly across full range, spray pattern restored to factory specification

Samsung dryer (DVA42H5400EF/A3) — Strasburg, OH

Reported: The customer reported their dryer recently started making squeaking sound, now more grinding sound while operating. The noise was becoming progressively worse and occurring throughout the entire cycle.

Diagnosis: Inspection revealed the front right support roller was worn and causing the grinding noise. The drum belt and idler pulley also showed signs of wear from the compromised roller system, requiring replacement to prevent further damage.

Repair: Work: Replaced the front right support roller, the belt and the idler pulley · Parts: DE7523 — drum roller, belt, idler pulley · Result: Dryer operates quietly with smooth drum rotation

JennAir Refrigerator; Oven/stove; range/cooktop (JK29009DC, 2300 ERS, RF28HFEDBSR/AA06) — Uniontown, OH

Reported: The customer reported wire short circuiting, down draft button not working, ice maker not working, and oven element broken across their JennAir appliance suite.

Diagnosis: We found multiple failed components: the refrigerator’s ice maker had stopped producing ice, the lower oven’s bake element was broken, both downdraft hood power switches on the stove and griddle had failed, and all four surface burners needed replacement along with their plugs due to the wire short circuiting issue.

Repair: Work: Replaced the icemaker in the fridge and installed the y-clip kit to prevent icing, installed new bake element in the lower oven, replaced the downdraft hood power switches on both the stove and griddle, installed new burners and plugs in all four burners · Parts: DA97-15217D ice maker assembly, DA82-02367A Y clip assembly, WB44X200 range oven bake element, Y707698 replacement switches (2), 4392061 surface elements (4) · Result: All appliances restored to proper operation

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