SMS Terms & Privacy

How Louisville Appliance Repair handles text messaging and customer information, for carrier compliance and transparency.

Last updated: October 7, 2025

This page explains how Louisville Appliance Repair (“we,” “our”) handles SMS messaging and customer information. We are an independent appliance repair company based in Louisville, Ohio (Stark County).

Quick disclosures

  • Message & data rates may apply. Message frequency varies.
  • Reply STOP to cancel, HELP for help.
  • Consent is not a condition of purchase.
  • Carriers are not liable for delayed or undelivered messages.

SMS Terms & Conditions

Program Description

With your consent, we send text messages related to your service — appointment confirmations, reminders, on-the-way alerts, repair status updates, and occasional follow-up (for example, review requests). Promotional texts are optional and require separate consent if offered.

Opt-In & Consent

By providing your mobile number and agreeing verbally, via web form, or by texting a designated keyword, you consent to receive SMS from us at that number. Consent is not a condition of purchase or service. Message frequency varies by service activity.

Fees

Standard message and data rates may apply. Check your mobile plan for details.

Opt-Out (STOP)

You can opt out at any time by replying STOP. After you send STOP, you may receive a final confirmation message. No further messages will be sent unless you re-opt-in.

Help (HELP)

For help, reply HELP or contact us using the information below.

Carriers

Supported by major U.S. carriers (for example, AT&T, Verizon, T-Mobile). Carriers are not liable for delayed or undelivered messages.

Eligibility

You must provide a valid U.S. mobile number you control. You must be 18 or older, or have consent from a parent or guardian.

Changes to Program

We may modify or terminate the SMS program at any time. We’ll post updates on this page, and material changes will apply prospectively from the “Last updated” date above.

Privacy Notice (SMS & Service)

Information We Collect

  • Contact details (name, phone number, email, address).
  • Service details (appliance brand, model, serial, appointment history, parts and work performed).
  • Communications (texts, calls, emails) and preferences (opt-in and opt-out statuses).

How We Use Information

  • Scheduling, dispatch, on-the-way alerts, and service updates.
  • Customer support, troubleshooting, and billing.
  • Review requests and — only with separate consent — promotional offers.
  • Security, fraud prevention, and compliance with applicable laws.

Sharing

We do not sell your personal information. We may share limited details with:

  • Service partners (for example, technicians and routing or notification providers) to perform services you request.
  • Vendors and service partners acting on our behalf (for example, scheduling, routing, and messaging providers) under contracts requiring privacy and security safeguards.
  • Law enforcement or regulators when required by law.

Retention

We retain information only as long as reasonably necessary for service, legal, and operational purposes, then delete or de-identify it per our practices.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure.

Your Choices & Rights

  • Opt out of texts by replying STOP. For email, use unsubscribe links or contact us.
  • Update or correct your contact information by contacting us.
  • If you are a California resident, you may have additional rights under the CCPA/CPRA. To exercise them, contact us using the details below.

Children

Our services are intended for general audiences and are not directed to children under 13.

Changes to This Notice

We may update this notice from time to time. Material changes will be posted here with a new “Last updated” date.

Contact

Louisville Appliance Repair
Louisville, Ohio (Stark County)
Email: service@louisvilleappliance.repair
Phone: (330) 693-9163

Prefer not to receive texts? Reply STOP to any message, or contact us and we’ll remove your number.

Questions? Call or text (330) 693-9163.