SMS Terms & Conditions + Privacy Notice
Louisville Appliance Repair
Last updated: October 7, 2025
This page explains how we handle SMS messaging and customer information for carrier/TCPA/CTIA compliance and transparency. We keep it noindex so it doesn’t appear in search results.
- Message & data rates may apply. Message frequency varies.
- Reply STOP to cancel, HELP for help.
- Consent is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
SMS Terms & Conditions
Program Description
With your consent, Louisville Appliance Repair (“we,” “our”) sends text messages related to your service—appointment confirmations, reminders, on-the-way alerts, repair status updates, and occasional follow-up (e.g., review requests). Promotional texts are optional and require separate consent if offered.
Opt-In & Consent
- By providing your mobile number and agreeing verbally, via web form, or by texting a designated keyword, you consent to receive SMS from us at that number.
- Consent is not a condition of purchase or service.
- Message frequency varies by service activity.
Fees
Standard message and data rates may apply. Check your mobile plan for details.
Opt-Out
You can opt out at any time by replying STOP. After you send STOP, you may receive a final confirmation message. No further messages will be sent unless you re-opt-in.
Help
For help, reply HELP or contact us using the information below.
Carriers
Supported by major U.S. carriers (e.g., AT&T, Verizon, T-Mobile, etc.). Carriers are not liable for delayed or undelivered messages.
Eligibility
- You must provide a valid U.S. mobile number you control.
- Must be 18+ or have consent from a parent/guardian.
Changes to Program
We may modify or terminate the SMS program at any time. We’ll post updates on this page, and material changes will apply prospectively from the “Last updated” date above.
Privacy Notice (SMS & Service)
Information We Collect
- Contact details (name, phone number, email, address).
- Service details (appliance brand/model/serial, appointment history, parts/work performed).
- Communications (texts, calls, emails) and preferences (opt-in/out statuses).
How We Use Information
- Scheduling, dispatch, on-the-way alerts, and service updates.
- Customer support, troubleshooting, and billing.
- Review requests and—only with separate consent—promotional offers.
- Security, fraud prevention, and compliance with applicable laws.
Sharing
We do not sell your personal information. We may share limited details with:
- Service partners (e.g., technicians, routing/notification providers) to perform services you request.
- Warranty/claims administrators or manufacturers when applicable to your repair.
- Vendors acting on our behalf (e.g., messaging platforms) under contracts requiring privacy and security safeguards.
- Law enforcement or regulators when required by law.
Retention
We retain information only as long as reasonably necessary for service, legal, and operational purposes, then delete or de-identify it per our practices.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure.
Your Choices & Rights
- Opt out of texts by replying STOP. For email, use unsubscribe links or contact us.
- Update or correct your contact information by contacting us.
- If you are a California resident, you may have additional rights under the CCPA/CPRA. To exercise them, contact us using the details below.
Children
Our services are intended for general audiences and not directed to children under 13.
Changes to This Notice
We may update this notice from time to time. Material changes will be posted here with a new “Last updated” date.
Contact
Louisville Appliance Repair
Email: service@louisvilleappliance.repair
Phone: (330) 693-9163
Prefer not to receive texts? Reply STOP to any message, or contact us and we’ll remove your number.