Appliance Repairs — Week of June 9, 2025 | Stark County, OH

Admiral oven/stove (JGB720SEJ2SS) — Akron, OH

Reported: This 3-year-old Admiral oven has a two-stage broiler with Hi-Low settings. The customer reported that the low setting never comes on, with the igniter clicking then shutting off in a repeating cycle. Meanwhile, the hi setting comes on and goes much hotter than normal.

Diagnosis: After testing the broiler functions, we determined that for the low broil setting the oven just cycles the broil burner on and off. This is normal operation for this model. The broil features appear to be operating correctly currently.

Repair: Work: Diagnosed broiler operation and confirmed normal function · Parts: No parts needed · Result: Customer educated on proper low broil cycling behavior

Samsung dryer (DV42H5200EP/A3) — Akron, OH

Reported: The customer reported no heat from their Samsung dryer. The unit would tumble and complete cycles, but clothes were coming out cold and damp.

Diagnosis: The heat element had given out. During inspection, we also found the dryer vent tests partially obstructed, which likely contributed to the element failure by causing the system to overheat.

Repair: Work: Replaced the element and cleaned the right rear roller shaft · Parts: DC97-14486A — Assembly Duct Heater

GE washer (WPRE6150KWT) — Akron, OH

Reported: The customer reported their washer still works, but makes clicking sound when you turn drum by hand and makes banging noise when running, but spins the clothes out ok. These symptoms pointed to internal transmission components wearing out, even though the washer was still completing its cycles.

Diagnosis: The bearings had failed in the mode shifter transmission assembly. This critical component controls the washer’s different operating modes, and when the bearings fail, it creates the clicking and banging sounds the customer experienced while still allowing basic spin functions to work.

Repair: Work: Replaced the mode shifter transmission assembly · Parts: WH38X10019 — Shaft and Tube Assembly, WH2X1193 — Nut Hub · Result: After replacing it, the washer is operating correctly and quietly

Kenmore washer (1105142510) — Akron, OH

Reported: The customer reported that water level stays low agitation is constant and weak lid stopped locking doesn’t switch cycles all symptoms started at same time. This combination of issues suggested a central control problem rather than individual component failures.

Diagnosis: Washer appears to not be filling to proper level. All of the mechanical functions are working correctly (fill valves, lid lock, wash function, drain and spin function). It appears to have a faulty control board. By using the deep wash cycle, the washer does have seem to work.

Repair: Work: Diagnosed faulty control board · Parts: No parts recorded · Result: Deep wash cycle provides temporary function

Maytag washer (HE) — Alliance, OH

Reported: The customer reported their Maytag washer wont spin out clothes. The machine would go through its wash cycle but leave clothing soaking wet at the end.

Diagnosis: We found the hub had failed, preventing the washer from properly spinning out water during the final cycle. During our inspection, we also noted that the transmission sounds like it’s going out and may not last long.

Repair: Work: Replaced the hub · Parts: W10528947 — HUB · Result: Washer now spins out clothes properly

Kenmore dishwasher (665.13582K700) — Alliance, OH

Reported: The customer reported their dishwasher was making a loud noise while running. This type of noise typically indicates something is interfering with the wash pump motor or circulation system.

Diagnosis: During our inspection, we found some plastic chunks in pump chopper/screen. These debris pieces were likely from a broken dish or utensil that had made its way into the pump assembly, causing the grinding and loud operational noise the customer was hearing.

Repair: Work: Removed plastic chunks from pump chopper/screen · Parts: None required · Result: Dishwasher now operates quietly without noise issues

Admiral washer (GTWN7450H1WW) — Alliance, OH

Reported: The customer reported an odd grinding noise like the washer was off track of a bearing. After trying to level it and use it, they returned from the store to find it way out of place and banged up. The grinding noise wasn’t present when it left their son’s house, and they were having difficulty getting the machine properly leveled.

Diagnosis: The wash machine was hanging up on some plumbing that was rotted. This interference was preventing proper leveling and causing the machine to move excessively during operation, creating the grinding noise and instability the customer experienced.

Repair: Work: Moved the rotted plumbing and leveled the machine · Parts: None — no parts were needed · Result: Machine operating and functioning normally with all functions checked: fill, wash, drain and spin

KitchenAid dishwasher (W10579093A) — Alliance, OH

Reported: The customer reported that all buttons work, but dishwasher will not fill with water. The unit would start its cycle but never progressed past the initial fill stage.

Diagnosis: We inspected the fill system and discovered there was a piece of plastic lodged under the float switch preventing it from filling with water. The float switch is a safety mechanism that controls water level — when debris blocks its movement, the dishwasher won’t fill at all.

Repair: Work: Cleared the plastic debris from under the float switch · Parts: None required · Result: After clearing the float, the dishwasher is working correctly

Speed queen washer (AWN412SP111TW01) — Beloit, OH

Reported: The customer reported that it just continually cycles, the cold water doesn’t work, it’s leaking water and it’s out of balance. This combination of symptoms pointed to several failing components working together to create a problematic wash experience.

Diagnosis: Our inspection revealed a faulty water valve affecting cold water flow, a malfunctioning timer causing the continuous cycling, and a damaged rubber foot contributing to the balance and leak issues. The machine’s feet also needed readjustment for proper stability.

Repair: Work: Replaced the water valve, installed a new timer and rubber foot, readjusted the feet so that the machine is stable · Parts: 201468P-VALVE MIXING E-1 PKG, 34318-FOOT RUBBER · Result: Machine cycles properly with restored cold water function and stable operation

Kenmore dryer (80 SERIES) — Beloit, OH

Reported: The customer reported their Kenmore dryer was not heating properly. The unit would sometimes heat normally, but other cycles would run cold, leaving clothes damp at the end of the cycle.

Diagnosis: The coil packs on the valve had failed. This was causing intermittent heating as the valve couldn’t maintain consistent operation to deliver gas to the burner assembly.

Repair: Work: Replaced the failed coil packs on the valve · Parts: 279834 — coil valve assembly · Result: The dryer is cycling and heating properly

Admiral washer — Beloit, OH

Reported: The customer contacted us because their washer was draining on the floor. They mentioned this had happened repeatedly, indicating an ongoing intermittent leak issue.

Diagnosis: I could see water pooled up in the bottom of the machine. It was apparent that it has been leaking. While working on it, I was unable to get it to leak. I tested all the functions with water. Machine fills, washes, drains and spins properly.

Repair: Work: Diagnostic testing of all functions · Parts: No parts used · Result: Machine operated properly during testing but showed evidence of previous leaking

Admiral freezer (FFU20F9CW) — Beloit, OH

Reported: The customer reported their freezer was only freezing meat and nothing else. Everything else in the freezer wasn’t maintaining proper frozen temperatures.

Diagnosis: Fan and compressor were still running. The issue pointed to either being low on Freon or having a bad compressor. Both scenarios indicated the unit had reached the end of its serviceable life.

Repair: Work: Diagnostic evaluation of cooling system · Parts: No parts recorded · Result: Determined unit needed replacement rather than repair

Speed queen washer — Canton, OH

Reported: The customer reported their Speed Queen washer was filled with water and not functioning properly.

Diagnosis: Testing revealed the motor start capacitor had failed, preventing the washer from operating correctly and draining properly.

Repair: Work: Replaced the capacitor on the motor · Parts: 37377 — Motor Start Capacitor · Result: Unable to complete testing due to a tripped breaker that required electrician service

Samsung dryer (DV209AEWXAA) — Canton, OH

Reported: The customer reported that clothes are not drying and also heat does not seem to be working. The dryer was running through cycles but leaving laundry damp and cold.

Diagnosis: Testing revealed a failed heat element that wasn’t generating any warmth, along with a worn idler pulley affecting proper drum operation. Both components needed replacement to restore full drying function.

Repair: Work: Replaced the idler pulley and heat element · Parts: DC97-14486A assembly duct heater, DC93-00634A idler pulley · Result: Dryer now produces proper heat and dries clothes effectively

GE dyer (HTDX100EM2WW) — Canton, OH

Reported: The customer reported that the timer knob has broken off and the connection had fallen into the cowling. This left the dryer inoperable since there was no way to select cycles or start the unit.

Diagnosis: Upon examination, we discovered the timer had dropped loose from its mount. The knob breaking off was a secondary issue — the real problem was that the entire timer assembly had become detached from its proper mounting position.

Repair: Work: Reinstalled the timer to its proper mount · Parts: No parts required · Result: The dryer is operating correctly

GE washer (GTW460ASJ5WW) — Canton, OH

Reported: The customer reported that their washer won’t spin always. The spin cycle would work intermittently, creating frustration and unpredictable laundry results.

Diagnosis: We found the drive belt had stretched and worn to the point where it could no longer maintain consistent grip on the pulleys. When the belt slipped during the spin cycle, the drum would stop rotating even though the motor continued running.

Repair: Work: Replaced the drive belt · Parts: WH01X24697 — drive belt · Result: Spin cycle now operates consistently on all load sizes

Kenmore refrigerator (111.73025711) — Canton, OH

Reported: The customer reported that the divider between the refrigerator door was hot to touch, and the refrigerator temperature had climbed to 50°. The freezer compartment seemed to be maintaining proper temperature, but the fresh food section wasn’t cooling effectively.

Diagnosis: Ice build-up around the fresh food evaporator fan was restricting airflow and preventing proper cooling. This ice accumulation was causing the refrigerator to work harder, generating excess heat in the door divider area. The customer mentioned that the door does get left open sometimes, which contributes to moisture entering the system and forming ice.

Repair: Work: Cleared ice buildup from around the evaporator fan · Parts: None required · Result: Proper airflow restored, cooling function returned to normal

Samsung washer (WA54R7600AC/US) — Canton, OH

Reported: The customer thought the latch on the lid was bad because it wouldn’t fill with water. This was a recently purchased floor model from Lowe’s that had just been moved to their home.

Diagnosis: The door latch was jammed. Floor model appliances sometimes develop mechanical issues from repeated demonstration use or improper handling during transport.

Repair: Work: Got the jammed door latch loose · Parts: None · Result: The washer is operating correctly

Admiral dryer — Canton, OH

Reported: The customer reported that the machine was squeaking and banging around, and she could smell a burning smell coming from the unit.

Diagnosis: The front drum support had worn out causing the dryer to make a grinding noise. We also discovered the vent was very plugged which caused lint to settle in the dryer compartment. Upon closer inspection, we determined the dryer had experienced a small lint fire previously due to the blocked ventilation.

Repair: Work: Replaced worn front drum support components · Parts: WE49X20697 dryer bearing and WE25X205 drum bearing sleeve kit · Result: Eliminated grinding noise and restored smooth drum operation

Maytag washer (MHW5500FW1) — Canton, OH

Reported: The Maytag MHW5500FW1 washer was flashing E01 F09 repair code. The customer had cleaned out the filter but the error persisted and the washer remained non-functional.

Diagnosis: Washer had a nail stuck in the drain impeller. Sometimes small items can make their way past the screen and cause drainage issues that trigger error codes.

Repair: Work: Removed nail from drain impeller · Parts: No parts needed · Result: The washing machine is working correctly

Crosley refrigerator (CFUF14LW1) — Canton, OH

Reported: The customer reported their refrigerator won’t cool after power outage. The unit had been non-functional since a citywide power surge months earlier, leaving the family without proper refrigeration.

Diagnosis: Control board was fried in citywide power outage back around Thanksgiving. The electrical surge had damaged the electronic control system, preventing the refrigerator from operating its cooling cycle properly.

Repair: Work: Replaced the user interface/control on the front · Parts: 297370600 — Electronic control board · Result: Unit is again working correctly with proper cooling function restored

LG refrigerator — Canton, OH

Reported: The customer reported ice in freezer. This typically happens when the automatic defrost cycle can’t drain properly, causing meltwater to refreeze in unwanted areas.

Diagnosis: We found a plugged defrost drain blocking the normal water flow. When the defrost system melts frost buildup, that water needs somewhere to go — a blocked drain forces it to pool and refreeze.

Repair: Work: Cleared plugged defrost drain · Parts: No parts needed · Result: Everything is good to go

Samsung dryer (Dv56h9100ew/A2 01) — Canton, OH

Reported: The customer reported noise and grinding when the dryer was on. The grinding sound was occurring during operation, indicating a mechanical issue with one of the drum support components.

Diagnosis: Upon inspection of this approximately two-year-old Samsung dryer, we found the front middle support roller had worn out and was causing the grinding noise. The heat element looked great still, so the issue was isolated to the drum support system.

Repair: Work: Replaced the front middle support roller and ordered a lint screen for the dryer · Parts: DE7523 — drum roller, DC97-17965A — assembly filter (lint screen) · Result: Dropped off new lint screen to complete the repair

Frigidaire refrigerator (Fftr2021tw1) — Canton, OH

Reported: The customer reported that their Frigidaire refrigerator had icicles forming in the freezer. This type of frost buildup typically indicates air infiltration or drainage problems within the refrigerator’s sealed system.

Diagnosis: During our first service visit on June 4th, we found the ice maker fill line on the back of the fridge wasn’t fastened in properly. This loose connection was suspected to be allowing moist air in which caused the icicles. However, when we returned for a follow-up on June 10th, the unit was still frosting. Further inspection revealed the drain pan had slipped down and was covering the drain hole, creating additional moisture issues.

Repair: Work: Properly fastened ice maker fill line, refastened drain pan, and sealed the ice maker inlet valve · Parts: No parts required · Result: Eliminated moisture infiltration points that were causing ice formation

Maytag washer (MAT12CSAAL) — Canton, OH

Reported: The middle washer won’t complete the cycle. It doesn’t agitate. The customer was left with clothes sitting in water, unable to finish washing loads.

Diagnosis: Our inspection revealed the timer had failed completely. This critical component controls the wash cycle progression and agitation timing. When the timer fails on a Maytag washer, the machine cannot advance through its cycles or operate the agitator properly.

Repair: Work: Replaced the timer on the middle washer · Parts: WP22001083 — Timer · Result: Issue is resolved

Admiral refrigerator (Pfe29psdass) — Canton, OH

Reported: The customer’s refrigerator was freezing items that should have stayed at normal refrigerator temperatures. This issue had persisted for the second week, despite adjusting the temperature control to 40 degrees.

Diagnosis: When we arrived for the scheduled service call, symptoms were no longer evident. We ran electronic diagnostics on all thermistors and found they were operating correctly. The temperature control system appeared to be functioning properly at the time of inspection.

Repair: Work: Electronic diagnostic testing of thermistors · Parts: No parts required · Result: All components tested within normal parameters

Viking stove — Canton, OH

Reported: The customer reported their Viking gas stove was tripping the circuit breaker. This electrical issue was preventing normal operation of the appliance.

Diagnosis: Our technician Samuel Willhite performed a thorough diagnostic evaluation of the Viking gas stove. The assessment revealed that the necessary repairs would be too expensive to repair given the age and condition of the unit.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Repair deemed too expensive to justify

Samsung washer (WA45M7050AW/A4) — Canton, OH

Reported: The customer reported what appeared to be a control problem, as the washer won’t drain or start any cycle. The unit was displaying 4C and 5C error codes when we arrived.

Diagnosis: The drain pump had a button jammed in it. This caused the pump DC97-19289A to overheat and fry the board DC97-19289B. The foreign object created a cascade failure affecting both the pump motor and the main control board.

GE refrigerator (GSL25JFPABS) — Carrollton, OH

Reported: The freezer is about 40 degrees. It’s in my garage and I’d like an estimate to repair it when you can work it in.

Diagnosis: The fridge wasn’t defrosting. All of the basic function tested well except the defrost thermistor was out of spec.

Repair: Work: Replaced the defrost thermistor · Parts: WR55X10025 — SENSOR TEMP FF · Result: Replacing it should resolve the issue

Whirlpool dishwasher (WDT730PAHZ0) — Carrollton, OH

Reported: The customer reported that their dishwasher had come loose from the counter and needed refastened. The door wouldn’t even latch due to the unit’s movement.

Diagnosis: Upon inspection, we found that the dishwasher brackets that fasten to the counter had come loose. This allowed the entire dishwasher to shift forward, preventing proper door alignment and latching.

Repair: Work: Refastened the dishwasher brackets to the counter · Parts: No parts needed · Result: The dishwasher is solid and operating properly

Frigidaire dryer (GLER642AS3) — Carrollton, OH

Reported: The customer reported that their dryer made loud noises when it first started up. When it stopped, it seemed to keep running for a short time. They suspected it may be a belt going bad.

Diagnosis: The fan had come loose from its bushing and was rubbing on the housing. As a result, sometimes it would coast to a stop after the drum quit spinning which caused it to seem like the dryer ran after it was stopped.

Repair: Work: Replaced the heat element, bearing, belt and felt seal · Parts: 131775600-BLOWER ASSY, 5300622032-Coil-Heater 1/4 TERMINALS, 5304457724-DRYER PREVENTIVE MA · Result: Dryer operates quietly and stops properly when cycle completes

Admiral dishwasher (GDT6955SSJ0SS) — Carrollton, OH

Reported: When the start button was pushed, the dishwasher just beeped like when you open the door during cycle and forget to push the start button. The machine wouldn’t start a wash cycle despite multiple attempts.

Diagnosis: The machine indicated a faulty door latch was causing the issue. We replaced the door latch assembly, but this didn’t resolve the problem, pointing to a deeper electrical issue likely in the control board.

Repair: Work: Diagnosed faulty door latch indication, replaced latch · Parts: Door latch (initial attempt) · Result: Problem persisted after latch replacement; customer chose dishwasher replacement

Kenmore refrigerator (253.60721008) — Columbiana, OH

Reported: The refrigerator won’t get cold. The unit was completely unable to maintain proper temperatures, affecting the Food Pantry’s ability to safely store perishable donations.

Diagnosis: Testing revealed the start device had failed. This component is essential for initiating the compressor operation that drives the refrigeration cycle.

Repair: Work: Replaced the start device · Parts: URCO410-RUN CAPAC — start device · Result: Refrigerator restored to proper cooling operation

Whirlpool Refrigerator; dishwasher (WRF560SEYM00, MDB7749SBM2) — Cuyahoga Falls, OH

Reported: The freezer was leaking out the bottom, creating a mess on the kitchen floor. Meanwhile, the dishwasher wouldn’t start a cycle and was stuck with several lights on, leaving the customer unable to run any wash cycles.

Diagnosis: The dishwasher control interface had failed, preventing the unit from responding to commands and keeping multiple indicator lights illuminated. For the refrigerator, the evaporator drain in the freezer was plugged, causing water to back up and freeze into sheets of ice that eventually melted and leaked onto the floor.

Repair: Work: Changing the control interface resolved the dishwasher issue. Cleared the evaporator drain and installed a new filter for the refrigerator. · Parts: W10811169 control panel, WP2196157 fitting, EDR1RXD1 filter · Result: Both appliances returned to normal operation with no further leaking or control problems

LG oven/stove (LRE3083ST/01) — Diamond, OH

Reported: The customer reported that the fan was making a very loud noise for a few weeks. Eventually, it no longer ran at all. This type of progressive failure is common with convection fan motors that develop bearing wear over time.

Diagnosis: Testing the convection fan revealed a complete motor failure. The loud noise the customer experienced was likely the bearings deteriorating before the motor seized entirely. The convection fan is essential for proper heat circulation in the oven cavity.

Repair: Work: Replaced the convection fan · Parts: EAU61865301 — AC fan motor · Result: Issue is resolved with proper fan operation restored

Amana dryer (ngd4655ew2) — East Canton, OH

Reported: The dryer was not producing enough heat to dry clothes within a timed cycle. The clothes remained damp even after running complete cycles.

Diagnosis: During our inspection, we found the dryer vent was plugged, severely restricting airflow. We also identified a failed gas valve coil that wasn’t allowing proper gas flow to the burner assembly.

Repair: Work: Replaced the faulty gas valve coil · Parts: WPW10328463 — gas valve coil

Samsung refrigerator (RS261MDRS) — Hartville, OH

Reported: The customer reported that their fridge was not cooling while the freezer still worked. This type of cooling issue on Samsung refrigerators can indicate several potential problems with the cooling system.

Diagnosis: Upon arrival and testing, we found the fridge was cooling at time of appointment. The refrigerator appeared to be functioning normally during our diagnostic process.

Repair: Work: Diagnostic evaluation · Parts: No parts recorded · Result: Fridge was cooling properly during service visit

Samsung dryer (DV42H5200EF/A3) — Hartville, OH

Reported: The customer started the drying cycle and the motor started but the drum did not move for a minute then began spinning like it should then began making a terrible squeaking screeching noise. This type of delayed start followed by harsh noise typically points to worn drum support components.

Diagnosis: The idler pulley had worn out, causing the belt to slip initially and then creating the screeching noise as it struggled to maintain proper tension. The support rollers also needed attention from accumulated lint and wear.

Repair: Work: Replaced the idler pulley and cleaned the support rollers · Parts: DC93-00634A — idler pulley · Result: Good to go

Kenmore dryer (110.66922501) — Hartville, OH

Reported: The customer reported their dryer motor won’t start, just hums. This is a classic symptom of mechanical resistance somewhere in the drive system that’s preventing normal startup.

Diagnosis: We opened the dryer and found the blower was jammed. When the blower can’t turn freely, it creates enough resistance to prevent the motor from starting, though it will still attempt to run and create that humming sound.

Repair: Work: Freed the jammed blower · Parts: None required · Result: The dryer is spinning fine

Speed queen dryer (ADG30RGS111TW01) — Homeworth, OH

Reported: The customer reported no heat from their Speed Queen dryer. Clothes were tumbling normally but coming out damp and cold after complete cycles.

Diagnosis: Testing revealed the gas coil valves had failed and weren’t energizing properly. Without these valves opening, gas couldn’t reach the burner to create heat for drying.

Repair: Work: Replaced the gas coil valves · Parts: 279834 — gas coil valves · Result: Operation is normal with proper heat production

Samsung dryer (DV218AEB/XAA) — Louisville, OH

Reported: The customer reported their Samsung dryer powers on but won’t start. The unit would receive power and light up, but the drum wouldn’t turn when the start button was pressed.

Diagnosis: The screw that fastened the tensioner pulley was the wrong one. As a result the belt was damaged and walked off. This improper fastener allowed the tensioner to shift position, causing the drive belt to slip off the drum and preventing the dryer from starting.

Repair: Work: I replaced the tension pulley and screw as well as the belt and heat element. While I had it apart, I also cleaned the fins on the blower. · Parts: ER6602-001655-BELT, DC97-14486A-ASSEMBLY DUCT HEATER, DC93-00634A-IDLER PULLEY · Result: The dryer now starts properly and operates normally with the correct tensioner assembly and new drive belt.

Kenmore dishwasher (630.17303400) — Louisville, OH

Reported: The customer reported their dishwasher won’t start. They had done some research and identified two common problems: motor control panel or latch lock. The latch lock seemed okay, but they suspected it could be a fuse problem and didn’t have the proper tools like a Torx screwdriver or current testing device.

Diagnosis: We found a wire had worked loose in the junction box on the dishwasher. This type of electrical connection failure can happen over time due to vibration and normal operation, preventing the unit from receiving proper power to start.

Repair: Work: Repaired the loose wire connection in the junction box · Parts: None required · Result: The dishwasher is operating correctly

LG dishwasher (Ldp6797bd) — Louisville, OH

Reported: The customer reported they would push the power button and nothing would happen. The dishwasher appeared completely unresponsive.

Diagnosis: Upon arrival, the dishwasher was operating correctly at the time of the appointment. No fault could be reproduced or identified during our service visit.

Repair: Work: System check and testing · Parts: No parts were needed · Result: Dishwasher functioning normally

Admiral washer (WWC9000FBL) — Magnolia, OH

Reported: The customer reported that the Admiral washer was leaking water from the door boot, which was causing water to pool on the floor during wash cycles.

Diagnosis: Upon inspection, we found issues with the terminal connections that were affecting the washer’s operation. The repair involved commercial laundry equipment maintenance across multiple machines in the facility.

Repair: Work: Repaired several machines in the laundromat and checked out additional equipment · Parts: 279320-BLOCK-TERM — terminal block connection · Result: All machines returned to proper operation with secure connections

Admiral washer (GWL11) — Malvern, OH

Reported: The customer reported water all over floor. The water was definitely present around the furnace and washing machine area.

Diagnosis: After running the washing machine through several cycles, we determined the water did not appear to be coming from the washer. The Admiral GWL11 was functioning normally with no leaks detected during our testing.

Repair: Work: Ran washing machine through several cycles to test for leaks · Parts: None · Result: Confirmed washer was not the source of water on floor

Maytag refrigerator (MFI2570FEZ05) — Malvern, OH

Reported: The customer reported that their refrigerator’s ice maker doesn’t make ice, though the water in door works fine. This is a common symptom when the water valve fails to supply water specifically to the ice maker assembly.

Diagnosis: Testing revealed that the water valve had failed. When a water valve fails on this model, it typically stops sending water to the ice maker while still allowing water flow to the door dispenser, which explains why only ice production was affected.

Repair: Work: Replaced the water valve and cleared the excess ice and frost from the icemaker · Parts: W11043013 — water valve · Result: Ice maker restored to normal operation

Samsung dryer (DV42H5000EW/A3) — Malvern, OH

Reported: The customer reported that their dryer won’t heat. The unit would run through cycles but clothes came out damp and cold, indicating a complete loss of heating function.

Diagnosis: When I arrived to repair it, I noticed that the drum had a fracture in it. This wasn’t just a heating element issue — the drum itself had developed a structural crack that compromised the entire appliance. To properly repair the dryer, the drum would need to be replaced.

Repair: Work: Diagnostic inspection revealing fractured drum · Parts: None — repair not possible · Result: This drum is no longer available. It’ll be necessary to replace the dryer.

Whirlpool dryer (WED92HEFW0) — Massillon, OH

Reported: The customer reported that their dryer was not heating. They had already inspected the lint trap and vent, which appeared clear, but the unit continued running cold cycles without generating any heat.

Diagnosis: Our inspection confirmed a bad heat element. The heating element had failed and was no longer able to generate the heat needed for proper drying cycles.

Repair: Work: Replaced the defective heating element · Parts: WP8544771 — heating element · Result: Dryer restored to full heating operation

Kenmore Oven/stove; microwave — Massillon, OH

Reported: The customer reported that their microwave did not heat a small bowl of pasta set on 100 percent power for 3 minutes and produced a terrible burnt plastic smell. The oven first tripped the breaker, then baked a pizza successfully following the breaker reset, but did not seem to reach the set temperature correctly.

Diagnosis: The bake element had been replaced prior to the customer purchasing the home, but the left lead to the bake element had been connected improperly and was shorted against the oven housing. The microwave buzzes and won’t heat because the magnetron has failed.

Repair: Work: Connected the left lead to bake element correctly · Parts: None required · Result: The oven now heats correctly

GE refrigerator (GSL25JFTA BS) — Massillon, OH

Reported: The customer reported that their GE refrigerator’s in door water and ice were not working. Both the water dispenser and ice maker had stopped functioning properly.

Diagnosis: Upon inspection, we found the water valve had failed and the current supply line routing was incorrect. There was also an obstruction in the door affecting the water dispenser that could not be resolved during this visit.

Repair: Work: Installed new water valve and corrected the current supply line routing · Parts: WR57X10032 — Refrigerator Water Valve · Result: The icemaker is getting water and should operate correctly

GE washer (GTWN4250D1WS) — Massillon, OH

Reported: The customer reported their washing machine was full of water and they weren’t sure if it had run the wash cycle or not. When they tried to run a rinse/drain cycle, the washer would not even run.

Diagnosis: A sock was sucked onto the drain pump intake, preventing it from draining. If a washer can’t drain, typically it won’t do anything else. The blockage was completely stopping water flow, which caused the machine’s safety systems to prevent any operation.

Repair: Work: Accessed the drain pump by inserting a putty knife in the crack between the top of the washer and the top of the front panel, pushed the two tabs, and removed the sock from the pump intake · Parts: None required · Result: Washer drained properly and resumed normal operation

Whirlpool washer (Rtw4340SQ0) — Massillon, OH

Reported: The customer reported their washer was leaking from underneath. Water was pooling on the laundry room floor, creating concern about potential damage to the washer or flooring.

Diagnosis: Upon inspection, the washer is working fine. The floor drain that it runs onto has an obstruction and in certain situations it backs up. This creates the appearance of a washer leak when the actual issue is drainage.

Repair: Work: Diagnosed drainage issue · Parts: No parts needed · Result: Recommended calling Roto Rooter or the landlord to get the drain cleared out

Samsung refrigerator (RS265TDWP) — Massillon, OH

Reported: The customer reported their side by side fridge was not cooling well and needed a water filter change. Both the refrigerator and freezer sections were running warm despite the compressor operating normally.

Diagnosis: Evaporators in both fridge and freezer were frozen solid. This ice buildup prevented proper air circulation, causing the cooling issues. We found an obstruction in the drain that was preventing normal defrost water drainage, leading to the ice accumulation.

Repair: Work: Thawed both evaporators overnight, cleared drain obstruction, installed defrost probe in fridge drain, replaced water filter · Parts: DA61-06796A — Samsung fridge heat probe-defrost, SFRS-2-2-PK water filter (fits DA29-00020B) · Result: Normal cooling restored to both compartments with proper defrost cycle operation

Whirlpool Washer; dryer (LXR6232E, LGR3624EQ0) — Minerva, OH

Reported: The customer reported that both doors are not shutting properly on their Whirlpool washer and dryer. This prevented both appliances from starting their cycles, as modern safety systems require proper door closure before operation begins.

Diagnosis: We found the lid switch on the washer had failed, preventing it from recognizing when the lid was closed. On the dryer, the door catch mechanism was worn out and no longer engaging properly with the door latch.

Repair: Work: Replaced the lid switch on the washer and the catch on the dryer door · Parts: 3949247V — lid switch for washer; WP3389441 — door catch for dryer · Result: Good to go — both appliances now shut properly and operate normally

Whirlpool refrigerator (ED5PHEXRQ00) — Minerva, OH

Reported: The customer reported their refrigerator froze up and wasn’t keeping cold. This combination symptom usually points to an airflow issue preventing proper temperature regulation.

Diagnosis: We found the fridge cold air return was frozen up. When the return air vent gets blocked by ice, cold air can’t circulate properly through the refrigerator compartment, causing temperature control problems.

Repair: Work: Cleared the frozen cold air return · Parts: None · Result: Proper airflow restored, no charge for today’s service

Maytag washer (A104) — Minerva, OH

Reported: The customer reported a burning rubber smell when wash. This type of odor typically indicates mechanical components are overheating or belts are slipping under excessive load.

Diagnosis: The drain pump was locking up and causing the belt to slip. When a drain pump seizes, it creates excessive resistance that prevents the belt from turning properly, generating heat and that characteristic burning rubber smell.

Repair: Work: I replaced the pump and belts · Parts: WP6-2022030-PUMP ASSEMBLY, 12112425-BELT · Result: Washer operates normally without burning smell

Maytag refrigerator (MFI2269VEQ5) — Minerva, OH

Reported: The refrigerator’s ice maker stopped making ice. The customer could hear what sounds like water being sent but no ice was being produced.

Diagnosis: Testing revealed the water inlet valve had failed. While the valve was receiving the electrical signal to open and allowing some water flow (creating the sound the customer heard), it wasn’t delivering the proper water volume and pressure needed for ice production.

Repair: Work: Installed a new water valve · Parts: WPW10312696 — water inlet valve · Result: Operation is normal with one year warranty on parts and labor

Whirlpool dryer (WED8000DW3) — Navarre, OH

Reported: The customer contacted us about their Whirlpool dryer flashing F6, E3 error codes. These fault codes prevented the dryer from running its normal cycles.

Diagnosis: The F6, E3 error combination on this Whirlpool model indicates a control board malfunction. After testing the unit’s electrical systems and ruling out other potential causes, we confirmed the main control board had failed and required replacement.

Repair: Work: Replaced control board · Parts: W10802464 — electronic control board · Result: Dryer operates normally with all error codes cleared

Dexter washer (WC0300XA) — Navarre, OH

Reported: The customer reported that their washer won’t spin. This is a common issue with commercial washers that see heavy daily use.

Diagnosis: We found obstructions in the drains of the commercial washers. When drains are blocked, the washer can’t complete its spin cycle properly as water remains trapped in the system.

Repair: Work: Cleared obstructions from the drains in two commercial washers · Parts: None · Result: They are spinning correctly now

Whirlpool Refrigerator; dishwasher (GX5SHDXVA00, GDT695SMJOES) — North Canton, OH

Reported: The customer reported that the back of the freezer was icing up, causing the freezer to over-freeze while the fridge gets warm. The left side of the French door was noticeably hot, and the fridge wasn’t shutting off even briefly. For the dishwasher, there was a grinding noise from the bottom left of the unit upon draining that sounded like a small screw in the drain’s pump or impeller.

Diagnosis: On the refrigerator, I found the compressor relay on the fridge board was sticking and preventing the fridge from defrosting properly. This explained why the freezer was icing up and the unit wasn’t cycling normally. For the dishwasher, inspection revealed a piece of plastic lodged in the drain pump causing the grinding noise.

Repair: Work: Replaced the main control board and pulled a piece of plastic from the drain pump on the dishwasher · Parts: WPW10503278 — main control/jazz board for refrigerator · Result: Refrigerator now cycles properly and defrosts correctly; dishwasher drains quietly without grinding

GE washer (GTWN4W5) — North Canton, OH

Reported: The customer reported a very loud noise when agitating. This noise was disrupting the normal wash cycle and indicated a mechanical issue with the washer’s internal components.

Diagnosis: Upon inspection, we found the pulley rubbing on the floor of the machine. This contact between the pulley and the machine floor was causing the loud noise during the agitation cycle.

Repair: Work: Recommended to block up corners of machine and push floor down if necessary · Parts: No parts recorded · Result: Repair recommendation provided to eliminate pulley contact with machine floor

Speed queen dryer (ADG3LRGS111TW01) — North Canton, OH

Reported: The customer called about a timer issue with their Speed Queen dryer. The unit wasn’t operating consistently and they suspected the timer was the culprit.

Diagnosis: We replaced the timer first, but the dryer still wasn’t heating consistently. Further testing revealed the valve coils were also faulty, preventing proper gas flow to the burner assembly.

Repair: Work: Replaced timer, then replaced valve coils when heating remained inconsistent · Parts: D505794P-TIMER 3 CYCLE PKG, 279834-COIL-VALVE · Result: All is in working order

Samsung dryer (DV42H5200EP/A3) — North Canton, OH

Reported: The customer reported that their dryer would tumble clothes but won’t heat up. They suspected the heating element might be broken.

Diagnosis: We found a bad heat element that had failed and was no longer producing heat. During inspection, we also discovered the drum support rollers were worn and needed replacement to prevent future issues.

Repair: Work: Replaced heat element and installed repair kit for worn rollers · Parts: DC97-14486A Assembly Duct Heater, DC97KIT4 Roller Kit · Result: Dryer now heats properly and operates smoothly

GE dryer (GTD42EASJWW) — North Canton, OH

Reported: The customer reported their dryer will not start drying cycle. The unit would power on but wouldn’t begin the actual drying process when started.

Diagnosis: Testing revealed the high limit thermostat on the heat element assembly had opened permanently. This safety device cuts power to the heating element when temperatures exceed safe limits, but when it fails in the open position, it prevents the dryer from starting any cycle.

Repair: Work: Installed new high limit thermostat on heat element assembly · Parts: WE04X26139-GEN — high limit thermostat · Result: Dryer now starts and completes drying cycles normally

Whirlpool refrigerator (WRB322DMBBOO) — Salem, OH

Reported: The customer reported that their refrigerator quit working. The light in fridge and numbers for fridge and freezer temp were flashing, indicating a major electrical malfunction in the control system.

Diagnosis: The flashing display and non-functioning cooling system pointed directly to control board failure. When the main control board malfunctions in this Whirlpool model, it loses the ability to regulate temperature controls and coordinate the refrigerator’s various systems properly.

Repair: Work: Replaced the control board · Parts: WPW10503278 — control board (Jazz) · Result: Issue is resolved

Whirlpool washer (WFW85HEFC1) — Scio, OH

Reported: The customer reported their washer won’t power on. They had previously installed a used stator in an attempt to fix the issue.

Diagnosis: Our inspection found that the washer needs a main control and pressure switch. The main control board failure is preventing the unit from powering on, while the pressure switch also requires replacement for proper water level sensing.

Whirlpool washer (RTW4516FW1) — Wadsworth, OH

Reported: The customer reported their washer was not spinning. The machine was displaying F5E3 (lid unlock fault) and F8E1 (no fill, long fill) error codes, which typically suggest multiple component failures.

Diagnosis: A lid lock failure is a common error code and indicates user error more often than machine error. During our inspection, we discovered the cold water valve was off, which would have triggered the long fill error. We ran the machine through the manual diagnostic mode and all functions test properly.

Repair: Work: Turned on cold water valve, cleared error codes · Parts: None required · Result: All functions tested properly in diagnostic mode

GE refrigerator (Pfe29psdcss) — Waynesburg, OH

Reported: The customer reported their GE refrigerator was not cooling and the ice machine auger motor was not operating. Only the lights were functioning properly.

Diagnosis: All the fans were operating correctly but the compressor wouldn’t run. It had 120v to the inverter and the DC voltage to the inverter was within tolerance as well. The inverter board itself had failed, preventing the compressor from receiving the proper control signals to operate.

Repair: Work: Replaced the inverter board · Parts: WR55X26038 — Refrigerator Inverter · Result: The fridge appears to be operating correctly

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