Appliance Repairs — Week of August 18, 2025 | Stark County, OH

Sun ray oven/stove — Akron, OH

Reported: The customer reported their Sun ray gas oven won’t heat. This is a common symptom that can point to several potential causes in gas ovens.

Diagnosis: We diagnosed the issue as a bad thermostat in this old gas oven. However, we discovered that most of the parts are no longer available for these old units, and we couldn’t even find the model number to price parts.

Repair: Work: Diagnostic evaluation · Parts: None — repair not performed · Result: Recommended replacement due to parts unavailability and cost considerations

GE oven/stove (RB526DP1WW) — Akron, OH

Reported: The customer called about burners not working well on their GE range. Multiple cooking elements were malfunctioning, creating significant kitchen disruption.

Diagnosis: Our technician found all burners and switches giving trouble across the entire unit. When multiple electrical components fail simultaneously on an older range, it typically indicates widespread wiring or control board issues that would require extensive repair work.

Repair: Work: Replacing unit · Parts: No parts recorded · Result: Customer opted for complete unit replacement

Whirlpool dryer (MDE8600AYQ) — Alliance, OH

Reported: The customer reported their dryer won’t heat. The unit would run through its cycles normally, but clothes came out damp every time.

Diagnosis: Testing revealed that the terminal block and power cord had failed, preventing proper electrical connection to the heating elements. This is a common issue on older Whirlpool dryers where repeated thermal cycling causes the connections to deteriorate over time.

Repair: Work: Replaced the cord and terminal block · Parts: 279320 terminal block, PT400L power cord · Result: Full heating function restored, dryer operating normally

Kenmore dryer (Whirlpool duet style) — Alliance, OH

Reported: The customer reported their Kenmore dryer was showing an F01 error code and wouldn’t operate. The unit was completely non-functional despite power being supplied to the machine.

Diagnosis: We found a cracked solder joint in the motor relay on the back side of the control board. This is a common issue with this model and causes the F01 error code when the relay can’t properly send signals to start the motor.

Repair: Work: Repaired cracked solder joint in motor relay on back side of control board · Parts: LAB-REPAIR APPLIANCE — control board motor relay repair · Result: Dryer operates normally with no error codes

Whirlpool refrigerator (WRX735SDHZ02) — Alliance, OH

Reported: The refrigerator not dispensing ice cubes. The icemaker itself was functioning, but no ice would come out when the dispenser was activated.

Diagnosis: The auger motor was unplugged. It’s clear that it was never properly plugged in from the factory. This explained why the ice dispenser had never worked properly since installation.

Repair: Work: Connected the unplugged auger motor · Parts: None required · Result: The icemaker is dispensing properly

KitchenAid refrigerator (Kfc522evms8) — Canton, OH

Reported: The customer reported that their fridge was not cooling down. The inside thermometer read 51 degrees and had not gone down from that temperature.

Diagnosis: When we arrived for the appointment on August 19th, we found that the refrigerator was operating correctly. The homeowners had reset the fridge over the weekend, which resolved the cooling issue.

Repair: Work: System check after customer reset · Parts: No parts needed · Result: Refrigerator operating correctly, no charge for visit

Whirlpool dryer (MDE12CSACL) — Canton, OH

Reported: The customer reported their dryer was not heating. Clothes were tumbling normally but coming out wet and cold after complete cycles.

Diagnosis: Testing the heating element circuit revealed the issue was in the timer assembly. The wire connector and switch for the heat element on the timer had failed, breaking the electrical connection needed to activate the heating element.

Repair: Work: Replaced the wire connector and switch for the heat element on the timer · Parts: 33001195 wire harness, WPY305799 switch · Result: Heating element now receives proper electrical signal and operates correctly

Whirlpool dishwasher (WDF520PADB3, WRB322DMBM00) — Canton, OH

Reported: The customer reported their dishwasher wasn’t washing dishes properly. Additionally, their refrigerator’s icemaker had stopped functioning entirely.

Diagnosis: We found the dishwasher’s sump screen was plugged with calcium buildup, which prevented proper washing. The refrigerator’s icemaker had failed and needed complete replacement. We also discovered the arm was loose on the icemaker assembly.

Repair: Work: Replaced the ice maker in the fridge, cleaned the dishwasher filter, ran cleaning cycle with Affresh · Parts: W10884390 — icemaker · Result: Both appliances restored to proper operation

GE refrigerator (TBX18SABQRWW) — Canton, OH

Reported: The customer reported that the fridge has been leaking for a while. This was a property management situation where ongoing water damage was a concern for the rental unit.

Diagnosis: We found that the fridge door is broken and the defrost drain is plugged. These two issues combined were causing the persistent water leakage that had been occurring over time.

Repair: Work: Diagnostic inspection only · Parts: No parts recorded · Result: Property management will replace the unit

Samsung washer (WF56H9-100AG/A2) — Canton, OH

Reported: The customer reported their Samsung washer was not washing thoroughly, leaking at times, and requested general service on both washing machines in their home.

Diagnosis: I found the coin trap on the wash machine was obstructed completely. This was causing a long drain scenario. The washing machine also needed re-leveling, and the power cord was a little bit loose in the upper outlet it plugged into. I did not really see evidence of water leakage during my inspection.

Repair: Work: Cleaned completely obstructed coin trap, re-leveled the washing machine, reinstalled power cord in lower outlet · Parts: No parts needed · Result: Machine is now draining properly with improved stability and secure electrical connection

Kenmore refrigerator (795.76202.901) — Canton, OH

Reported: The refrigerator (bottom freezer model) had been leaking water onto the floor. Last year this happened, and the customer cleared ice sheet out of bottom and the problem was resolved. This summer the customer cleared ice, but was still having the leaking problem. Ice crystals had also formed all over freezer and contents.

Diagnosis: The freezer compartment had a plugged defrost drain. When the defrost drain becomes blocked, water from the automatic defrost cycle cannot properly exit the freezer compartment, leading to water accumulation and the formation of ice crystals throughout the freezer.

Repair: Work: Cleared the plugged defrost drain in the freezer compartment · Parts: LAB-REPAIR APPLIANCE · Result: Water leakage stopped and proper drainage restored

Kenmore washer (80 Series 110.26882502) — Canton, OH

Reported: The customer reported that their washer doesn’t spin out water sufficiently. Clothes were coming out soaking wet at the end of wash cycles, indicating the spin function wasn’t working properly.

Diagnosis: Testing revealed that both the clutch assembly and agitator dogs had worn out. The clutch assembly is responsible for engaging the spin basket, while the agitator dogs help move clothes during the wash and spin cycles. When these components fail, the washer can’t effectively remove water from clothing.

Repair: Work: Replaced the clutch assembly and agitator dogs · Parts: 285785 — clutch assembly, 80040 — agitator dogs · Result: Good to go

KitchenAid dishwasher (kuds35fxss3, KFXS25RYMS1) — Canton, OH

Reported: The customer reported that their dishwasher was not draining and had no power. Additionally, their fridge freezer was leaking water into the freezer compartment.

Diagnosis: We found the dishwasher’s thermal fuse had failed, cutting power to the unit. On the refrigerator, the defrost drain tube needed updating and the freezer light bulb was out.

Repair: Work: Replaced the thermal fuse on the dishwasher and installed the updated defrost drain tube on the refrigerator as well as a new light bulb in the freezer compartment · Parts: W10402110 thermal fuse, W10619951 defrost drain tube, 8009 light bulb · Result: Dishwasher restored to full operation with proper drainage and power, refrigerator defrost system updated to prevent future water leaks

Frigidaire dishwasher (FFBD2409LS0A) — Canton, OH

Reported: Water won’t drain. The customer had already done some troubleshooting — checked drain hose for plugs and kinks with no issues there, removed standing water, removed basket and filter, and cleaned them out. After running the cycle again, water still won’t drain.

Diagnosis: After the customer’s thorough initial checks, we focused on the drain pump itself. Upon inspection, we found the issue wasn’t in the hose or filter system, but rather an obstruction within the pump assembly that was preventing proper water evacuation.

Repair: Work: Removed a piece of plastic from the drain pump · Parts: None required · Result: Dishwasher now drains properly

Whirlpool refrigerator (GI5SVAXVL01) — Canton, OH

Reported: The customer reported that the control panel was not lit up but if they pushed any of the buttons it would light up. Neither the refrigerator nor freezer compartment was working, though the unit did have power because the lights inside were working.

Diagnosis: The symptoms pointed to a faulty electronic control board. While the refrigerator was receiving power and the interior lights functioned normally, the control board wasn’t maintaining proper operation of the cooling system or display panel lighting. This type of intermittent behavior is characteristic of control board failure in Whirlpool refrigerators.

Repair: Work: Replaced control board · Parts: WPW10310240 — electronic control board · Result: Control panel now stays lit and both compartments are cooling properly

GE refrigerator (PYE23PSDCSSC) — Canton, OH

Reported: The customer reported their GE refrigerator was leaking water from freezer onto floor. Water pooling on the kitchen floor from refrigerator leaks typically points to drainage issues in the defrost system.

Diagnosis: We found the defrost drain hose was clogged, preventing meltwater from draining properly. Ice had accumulated in the freezer compartment, further blocking the drainage pathway and forcing water to overflow onto the floor.

Repair: Work: Cleaned defrost drain hose and defrosted ice out of freezer · Parts: None required · Result: Drainage system restored to proper function, water leak eliminated

Kenmore dishwasher (587.14403400) — Canton, OH

Reported: The customer reported that the door won’t latch. Without a functioning latch mechanism, the dishwasher safety systems prevent the unit from operating, leaving dishes unwashed.

Diagnosis: Our inspection revealed that the door latch assembly had failed internally. The latch mechanism no longer engaged properly with the door strike, making it impossible to secure the door and activate the dishwasher’s control systems.

Repair: Work: Replaced door latch · Parts: 5304460923 — door latch assembly · Result: Door now latches securely and dishwasher operates normally

Samsung dryer (Dv45H7000EW/A2) — Canton, OH

Reported: The customer reported their Samsung dryer was making loud noises as it spins. This type of noise typically indicates worn drum support components that can no longer properly stabilize the drum during operation.

Diagnosis: Upon inspection, we found the right, rear support roller had failed. This roller is critical for smooth drum rotation, and when it fails, the drum becomes unstable and creates the loud spinning noise the customer experienced.

Repair: Work: Repaired the dryer using the kit which includes the 4 support rollers, belt and tension pulley. Also replaced the heat element while it was apart. · Parts: DESAMKIT-DRYER REPAIR KIT, DC97-14486A-ASSEMBLY DUCT HEATER · Result: Dryer now operates quietly with proper drum support and heating function restored.

Samsung washer (WF45K6500A) — Canton, OH

Reported: The customer reported a 5C code appearing even after cleaning pump filter. This error code indicates a drain problem, but the typical first step of cleaning the filter hadn’t resolved the issue.

Diagnosis: The drain pump had a wad of hair wrapped around it. This kept it from spinning and pumping the water out. The blockage was deeper than what the customer could reach by just cleaning the accessible filter.

Repair: Work: Reached through the filter neck and cleared the hair blockage with a wire and pair of pliers · Parts: None required · Result: Drain pump restored to normal operation, 5C error cleared

Admiral oven/stove (don’t know) — Canton, OH

Reported: The gas pilot would not stay lit on the left side of the stove. This was a very old Admiral range from the late 1950s that had accumulated years of cooking residue around the pilot assembly.

Diagnosis: On this vintage gas range, the pilot lights are the ignition source for the burners. Over decades of use, grease and debris had built up around the pilot orifices, preventing proper gas flow and flame stability. The age of the stove meant original factory tolerances had shifted, making proper pilot adjustment critical.

Repair: Work: Cleaned the pilot lights on the range burners · Parts: No parts needed · Result: Pilot lights now function properly on both sides

LG dishwasher (Ld5678st) — Canton, OH

Reported: The customer reported their dishwasher won’t fill with water. They had already attempted repairs by cleaning the float out and replacing the water inlet valve, and installed new supply lines as well.

Diagnosis: Upon arrival, I found the dishwasher was filling, washing, and draining correctly. The customer’s previous repair work had resolved the issue, but they wanted professional verification that everything was functioning properly.

Repair: Work: Monitored dishwasher operation through complete cycle · Parts: No parts needed · Result: Dishwasher is filling, washing, and draining correctly

Frigidaire refrigerator (FFHS2322MBHA) — Canton, OH

Reported: The refrigerator does not stay cold and the freezer seems almost too cold even on the lowest setting. The customer tried adjusting the temperature settings and unplugging it to reset it and that did not seem to work.

Diagnosis: The defrost drain appeared to be obstructed. There was a big block of ice in the bottom of the evaporator section of the freezer compartment. This in turn kept the refrigerator from getting the air movement that would be necessary to keep the food cold.

Repair: Work: Cleared drain and repositioned drain pan so it would not hold water and create ice. Successfully cleared the cavity and the drain. · Parts: No parts required · Result: Operation should be good

Kenmore dryer (110.66652501) — Canton, OH

Reported: The customer reported their dryer was not heating. Everything else seemed to work fine, but it just wasn’t heating anymore.

Diagnosis: The high limit thermal fuse had failed. This safety component cuts power to the heating element when the dryer overheats, which typically happens when airflow is restricted or the vent system is compromised.

Repair: Work: Replaced the failed high limit thermal fuse with the overload kit and installed a new heat element while the unit was apart · Parts: 279816 thermal cutoff and 279838 heating element · Result: Dryer restored to full heating operation

Maytag washer (MVWC360AW0) — Canton, OH

Reported: The customer reported that the washer was seeming to take longer than normal to sense weight. Additionally, it doesn’t seem to be spinning properly when getting excess water out of clothing.

Diagnosis: After testing the unit’s cycles and examining the internal components, we identified a bad transmission. The transmission is responsible for controlling the wash basket’s agitation and spin functions, which explained both the sensing delays and poor spin performance.

Repair: Work: Transmission replacement · Parts: Transmission assembly · Result: Washer operates normally with proper sensing and spin cycles

Maytag washer (MVWX550XW0) — Canton, OH

Reported: The customer called because their washer won’t spin and leaks. It just seems to get stuck on sensing forever and never spins.

Diagnosis: After testing the unit, we found the transmission and shift actuator or bad. These are critical components that control the washer’s agitation and spin cycles.

Repair: Work: Diagnostic evaluation · Parts: None — customer chose replacement · Result: Parts plus repair would be a significant cost. Customer will replace the unit.

Whirlpool refrigerator (WRX988SIBM00) — Canton, OH

Reported: Lightning strike took out fridge. The electrical surge from the storm had traveled through the home’s wiring and damaged the refrigerator’s electronic components.

Diagnosis: Our inspection revealed extensive damage to the refrigerator’s control systems. The main control board, user interface board, and crisper drawer interface had all been compromised by the electrical surge. Multiple circuit boards throughout the unit showed signs of electrical damage.

Repair: Result: Parts not currently available — replacement necessary

Samsung washer (WF383BTPAWR/A2) — Canton, OH

Reported: The customer noticed that some kind of belt worked itself loose from the inside—in four pieces. Since then, though the washer spins, it doesn’t wring out the load like it should and it is a bit noisier. They weren’t sure if this was a real emergency yet but wanted professional assessment.

Diagnosis: Upon inspection, we found that the drum support on the washer was broken/bent. This structural damage was the root cause of the belt failure and the performance issues the customer was experiencing with their Samsung washer.

Repair: Work: Diagnosis and assessment · Parts: No parts recorded · Result: Customer is replacing the washer

Maytag dryer (SDG4606AWW) — East Canton, OH

Reported: The customer reported their Maytag dryer was not heating. The unit would run through its cycle, but clothes came out still damp because no heat was being generated during the drying process.

Diagnosis: Upon inspection, we found the high limit thermostat had blown. This safety device protects the dryer from overheating, but when it fails, it cuts off all heat to prevent potential damage or safety hazards.

Repair: Work: Replaced the high limit thermostat, support rollers, idler pulley, belt and coil valve packs · Parts: 489P3 thermostat plate kit, RB170002 roller kit, D516792 idler lever assembly, WP40111201 belt, 279834 coil valve packs · Result: Vent tests showed good air flow and the dryer restored to full heating operation

Maytag washer (MVWC400XW3) — East Canton, OH

Reported: The washer was not going through the cycles right and not spinning out on final for sure. This left clothes wet, forcing the customer to hand wring them, which then required 2 hours to dry a load.

Diagnosis: The unit was displaying error codes F7E1 and F7E7. Upon inspection, we found that the transmission and bearings had failed. This is a significant mechanical failure that affects the washer’s ability to complete its spin cycles properly.

Repair: Work: Diagnosis and assessment of transmission and bearing failure · Parts: None — customer chose replacement · Result: Due to the cost of the repair, the customer decided to replace the unit

LG washer (WM3360HVCA) — Fowler, OH

Reported: The customer contacted us needing a vent hose, prewash hose (3rd from left) and thermister for their LG WM3360HVCA washer.

Diagnosis: We confirmed the required components needed replacement based on the customer’s assessment and our inspection of the unit.

Repair: Work: Shipping two hoses with expedited delivery · Parts: 4738ER2002A-BELLOWS, 5214ER4001J-HOSE INLET · Result: One hose shipped from Lenexa KS and one from Dallas TX

Midea washer (USFC70DS12DSH) — Lisbon, OH

Reported: The customer reported that their Midea washer won’t operate and displaying e64 error code. The unit was completely non-functional when we arrived for the scheduled service call.

Diagnosis: Upon inspection, we found that the Motor Control Board was visibly damaged. This component controls the washer’s motor functions and when it fails, it prevents the entire wash cycle from operating properly, triggering the E64 error code.

Repair: Work: Replaced the damaged motor control board · Parts: 17138100005703 — Inverter PCB (MCSCWD20W3) · Result: After replacing it, the washer is operating correctly. Spins, washes, fills and drains.

Admiral freezer (?) — Lisbon, OH

Reported: The customer reported that their Admiral chest upright freezer quit working. The unit was no longer maintaining freezing temperatures, putting stored food at risk.

Diagnosis: We found the cold control thermostat had failed completely. This component regulates when the compressor cycles on and off to maintain proper freezing temperatures. Without a functioning thermostat, the freezer cannot operate properly.

Repair: Work: Replaced the cold control thermostat · Parts: 216788000 — cold control thermostat · Result: Good to go

Admiral washer — Louisville, OH

Reported: The commercial laundry facility contacted us for repair service on their Admiral washers. Multiple units were experiencing mechanical failures including worn belts, loose cabinet housing, and improperly mounted frames that affected operation.

Diagnosis: Our inspection revealed worn belts on two 45lb washers, loose cabinet housing that needed re-tightening, and washers that had come loose from their frames. Additionally, soft mount washers behind the units needed replacement to properly access and secure the machines. A dryer control board was also found to be faulty and required removal for repair.

Repair: Work: Installed new belts, re-tightened cabinet housing, rebolted washers to frames, removed and replaced soft mount washers, swapped doors on several machines, removed faulty dryer control board, cleared plugged drains · Parts: 4L76P belts (requires 2) — new belts installed on two 45lb washers · Result: Reprogrammed washers to proper operation, all units secured and functioning properly

Frigidaire refrigerator (FGHN2866PF0) — Louisville, OH

Reported: The customer reported their fridge wasn’t cooling. This is a common symptom when the evaporator fan motor fails, as it can’t circulate cold air throughout the refrigerator compartment.

Diagnosis: We found the evaporator fan motor had failed completely. Without this motor running, cold air from the evaporator coils couldn’t circulate properly through the refrigerator, causing the cooling issues the customer experienced.

Repair: Work: Installed a new evaporator fan motor · Parts: 241509402 — evaporator fan motor · Result: Refrigerator returned to proper cooling operation

Admiral refrigerator (PFSS6PKXASS) — Louisville, OH

Reported: The customer reported water leaking from back to underneath deli drawer. Water was pooling underneath the deli drawer compartment, creating a mess and potentially damaging the refrigerator’s interior.

Diagnosis: We found that the defrost drain tab on the fresh food evaporator had become dislodged. This allowed water from the defrost cycle to leak into the refrigerator compartment instead of draining properly to the drain pan underneath the unit.

Repair: Work: Cleared the drain, defrosted the evaporator coil and installed a new heat probe · Parts: DA61-06796A-CLIP-DRAIN EVAP Samsung fridge heat probe-defrost · Result: Water now drains properly with no leaking underneath the deli drawer

Samsung dryer (DV45K6500E(G) — Louisville, OH

Reported: The customer reported that the timer shuts off after 3 minutes shutting off dryer. This symptom suggested either a timer malfunction or the dryer’s safety systems engaging due to overheating.

Diagnosis: Upon inspection, we found the vent was not up to code. It was 15 to 25 feet of 3 inch PVC. This improper venting configuration was causing the dryer to overheat and trigger its safety shutoff. The dryer appear to be operating correctly when the venting issue was identified.

Repair: Work: Diagnosed venting code violation · Parts: No parts required · Result: Customer was informed about proper venting requirements

Maytag washer (A7400) — Louisville, OH

Reported: The customer reported their Maytag washer was becoming unbalanced too easily and making noise during spin cycle. These symptoms typically indicate internal mechanical issues with the wash basket assembly.

Diagnosis: Upon inspection, we found the wash tub loose on shaft. This is a significant structural failure that affects the washer’s ability to maintain proper balance during the spin cycle, causing the excessive noise and vibration the customer experienced.

Maytag Dryer; refrigerator (MEDB835DW4, 106.51564104) — Massillon, OH

Reported: The Maytag dryer was producing a squealing sound during operation. The customer also wanted an evaluation of their Kenmore refrigerator’s ice dispenser to determine if repair was viable.

Diagnosis: The dryer’s idler pulley was worn and causing the squealing noise. The support rollers also needed cleaning and lubrication. During reassembly, I discovered that the blower wheel was broken and required replacement. On the refrigerator, the motor in the ice dispenser had failed.

Repair: Work: Replaced the idler pulley, cleaned and oiled the support rollers, replaced the broken blower wheel · Parts: 279640 idler pulley, WP697772 blower wheel · Result: Dryer operates quietly without squealing

Frigidaire refrigerator (FFHS2611PFEA) — Massillon, OH

Reported: At first, the water wouldn’t come out of the dispenser. Now the icemaker won’t work. The customers were dealing with what appeared to be escalating failures across their refrigerator’s water and ice systems.

Diagnosis: The water filter was frozen. This prevented the fridge from dispensing water or making ice. A frozen filter creates a complete blockage in the water line, cutting off supply to both the dispenser and ice maker components.

Repair: Work: Thawed frozen water filter, cleared plugged defrost drain · Parts: No parts needed · Result: Water dispenser and ice maker restored to full operation

Admiral oven/stove (FEB756CEBA) — Massillon, OH

Reported: The customer reported F1 and F3 error codes appearing on their Admiral oven. The stove was not functional at all.

Diagnosis: The F1 and F3 error codes on this Admiral model indicated failures in the electronic control system and temperature sensing circuit. These codes typically point to a faulty control board or temperature probe malfunction.

Repair: Work: Had board rebuilt and installed a new temp probe · Parts: 316217002 — oven temperature probe · Result: Preheated in approximately 10 minutes

Samsung refrigerator (RS277ACBP) — Massillon, OH

Reported: The customer reported water inside the refrigerator, specifically leaking under the vegetable bin drawer. This type of water accumulation typically points to drainage issues in the defrost system.

Diagnosis: We took the refrigerator apart and verified that the drain was clear. However, some water was still appearing in the bottom of the unit. We determined that the foam insulation may have had some moisture residue in it from the previous drainage problem.

Repair: Work: Cleared the defrost drain, installed updated defrost heat probe, repaired cracks with foil tape · Parts: DA61-06796A — Samsung fridge heat probe-defrost (updated version) · Result: Drainage system restored to proper function, moisture residue addressed

Whirlpool refrigerator (MFI2670XEW6) — Minerva, OH

Reported: The customer reported their Whirlpool refrigerator was not making ice. The ice maker had stopped producing ice completely.

Diagnosis: Testing revealed the ice maker assembly had failed internally and was no longer functioning. The unit required complete replacement to restore ice production.

Repair: Work: Replaced the ice maker · Parts: W10882923 — ice maker assembly · Result: Ice production restored to normal operation

Whirlpool washer (WTW5500XW0) — Minerva, OH

Reported: The customer reported they thought the tub broke off and requested we call ahead before arriving. This suggested something serious was happening with the washing machine’s operation.

Diagnosis: Upon inspection, we discovered the capacitor on the motor had failed. This electrical component is essential for the motor to start and run properly, which would explain the washing machine’s inability to operate normally.

Repair: Work: Replaced the failed motor capacitor · Parts: W10804664 — Capacitor · Result: After replacing it, the washer is operating correctly

Kenmore Washer; dryer (417-41122310, 417-81122310) — Minerva, OH

Reported: The Kenmore washer stops running at time and does not spin all the water out of the cloths. The dryer just needs serviced and checked out to ensure proper operation.

Diagnosis: Inspection revealed a blocked screen on the cold water inlet of the washer, restricting water flow and affecting the wash cycle. The dryer had significant lint buildup in the front area and the lint screen needed thorough cleaning.

Repair: Work: Started washer 3 times and it filled and was agitating. Cleaned lint out of front of dryer and lint screen needs washed out on dryer · Parts: Screen on cold water inlet on washer · Result: Washer filled properly and agitated normally through multiple test cycles

Maytag washer (MVWC425BW1A) — Minerva, OH

Reported: The customer reported that their Maytag washer tries to start but clicks and cannot begin. It continues to click without doing anything else.

Diagnosis: Testing the washer’s operation confirmed the clicking sound during startup attempts. The shift actuator had failed, preventing the transmission from properly engaging to begin the wash cycle.

Repair: Work: Replaced the shift actuator · Parts: W10913953 — shift actuator · Result: Washer now starts and operates normally through all cycles

Samsung oven/stove (NX58F5500SS) — Minerva, OH

Reported: The oven would not warm up at all. When turned on, there were no sounds of anything kicking on. The customer had noticed it taking longer to warm up lately, and now there was nothing. The stove top continued to work fine.

Diagnosis: The oven ignitor had failed completely. This is the component responsible for lighting the gas burner in the oven cavity. When an ignitor fails, it cannot create the spark needed to ignite the gas, resulting in no heat production while the cooktop remains unaffected since it uses separate ignitors.

Repair: Work: Installed a new oven ignitor · Parts: ERDG94-01012A — oven ignitor · Result: Symptoms are resolved and operation is normal

Maytag washer (MVWC415EW1) — North Benton, OH

Reported: The customer reported that the sensing fill turns on, only fills part way, drains completely and switches to wash cycle. The washer stays on wash cycle but nothing happens. When they pressed start/pause, it would go back to sensing fill and repeat the entire cycle.

Diagnosis: Our inspection found that the washer transmission bearings have failed. This is a significant mechanical failure in the heart of the washing machine’s drive system, preventing proper agitation and cycle completion.

Whirlpool washer (Cabrio) — North Canton, OH

Reported: The customer called reporting their machine won’t operate. They mentioned we were there a month or 2 ago and fixed it, and it’s broken again, seems like same problem.

Diagnosis: Our diagnosis confirmed it was the same water valve that had failed previously. Since this was a repeat failure of the same component within our warranty period, this qualified for warranty coverage.

Repair: Work: Warrantied the valve and arranged direct shipment to customer for installation · Parts: Same water valve (warranty replacement) · Result: Customer received replacement valve for installation due to full schedule

Admiral dishwasher (FGCD2456QF0A, FGHS2631PF4A) — North Canton, OH

Reported: The customer reported their dishwasher was constantly giving an i20 error code, indicating a filter or drain clog. They had already cleaned the filter and removed the flex hose to check for clogs but found nothing. The unit still gave the same error, wouldn’t run, and wouldn’t drain water. Additionally, their refrigerator wouldn’t dispense water or make ice.

Diagnosis: The i20 error code on Admiral dishwashers typically indicates drainage issues, but when the filter and drain hose are clear, the pressure sensor is usually the culprit. This sensor monitors water levels and drainage—when it fails, the dishwasher thinks water isn’t draining properly even when the drain path is clear. For the refrigerator, we found the water supply valve was obstructed, blocking water flow to both the dispenser and ice maker.

Repair: Work: Replaced the pressure sensor on the dishwasher and cleared the obstructed water supply valve to the refrigerator · Parts: 5304504077 — pressure sensor · Result: Dishwasher completed full cycle without error codes, refrigerator dispensed water and resumed ice production

Samsung refrigerator (RF28HMEDBSR//AA) — North Canton, OH

Reported: The customer reported their ice maker wasn’t working at all. They had reset it numerous times and were aware of the ice maker problems with Samsung, but couldn’t do anything to get ice to make for 3 weeks.

Diagnosis: This Samsung RF28HMEDBSR refrigerator had the common ice maker failure that affects many Samsung models. Samsung has acknowledged this issue and released a comprehensive repair kit to address the multiple components that typically fail together.

Repair: Work: Installed the ice maker repair kit from Samsung · Parts: DA82-02673A — Samsung ice maker repair kit including board, drain heater, and Y clip assembly · Result: Ice maker restored to proper operation

Samsung dryer (DV422EWHDWR/AA) — North Canton, OH

Reported: The customer reported that their dryer does not heat. Clothes were tumbling normally but coming out damp and cold after running complete dry cycles.

Diagnosis: Testing revealed the heat element assembly had failed completely. We also found the idler pulley was worn and discovered heavy lint accumulation in the lint trap assembly that was restricting proper airflow and contributing to the heating issues.

Repair: Work: Replaced the heat element assembly, idler pulley and cleaned the lint out from the lint trap assembly · Parts: DC97-14486A assembly duct heater, DC93-00634A idler pulley · Result: Dryer now heats properly and operates efficiently

Samsung refrigerator (RSG307AAWPXAA) — North Canton, OH

Reported: The customer reported their Samsung refrigerator’s ice maker not making ice. This is a common issue that can stem from various component failures within the ice maker assembly itself.

Diagnosis: Upon inspection, we determined the ice maker assembly had failed and required replacement. The existing unit was no longer functioning properly and couldn’t be repaired.

Repair: Work: Installed new icemaker · Parts: DA97-07549B — Ice Maker Assembly · Result: Verified proper operation and confirmed issue is resolved

Whirlpool refrigerator (WRF540CWHZ00) — North Canton, OH

Reported: The customer contacted us after discovering their refrigerator wasn’t working during a camping trip. They had turned the freezer and fridge on 2 days prior to departure, but when they arrived to load food, only the freezer was functioning. The fridge compartment showed a temperature reading of 76 degrees with no cooling happening.

Diagnosis: During inspection, we found the evaporator fan motor had failed and damaged the new control board that had been installed during the previous repair visit. The faulty fan caused the new board to fail, creating a cascading failure that left the refrigerator compartment without proper air circulation.

Repair: Work: Replaced damaged control board and failed evaporator fan motor · Parts: W11024089 — evaporator fan motor · Result: Both freezer and refrigerator compartments returned to proper cooling temperatures

Whirlpool refrigerator (WRS325FDAM02) — North Canton, OH

Reported: The customer contacted us because their ice maker is leaking. Water was escaping from the ice maker assembly, creating a mess in the freezer compartment.

Diagnosis: Our inspection revealed that both the ice maker supply line and water valve had failed, causing the leak. These components work together to deliver water to the ice maker, and when either fails, water can escape into areas where it shouldn’t be.

Repair: Work: Replaced the ice maker supply line and water valve · Parts: WPW10179146 — inlet valve, W10823511 — water tube · Result: Ice maker now operates without leaking

Samsung washer (WF42H5000AW/A2) — North Canton, OH

Reported: The customer called because the lock for the washer door was stuck. A handyman had attempted to fix it previously, leaving the entire mechanism exposed but still wired up and in the harness.

Diagnosis: Upon inspection, we found the door lock assembly had been damaged during the previous repair attempt. While the wiring harness remained connected, the locking mechanism itself was compromised and needed complete replacement.

Repair: Work: Replaced the door lock · Parts: DC64-00519D — Door Lock Switch · Result: Door now locks and unlocks properly, washer operates normally

JennAir dishwasher (JDB8200AWS2) — North Canton, OH

Reported: The dishwasher is not draining. Water was remaining in the bottom of the tub after wash cycles completed, preventing the unit from functioning properly.

Diagnosis: Upon inspection, we found the drain hose was plugged with debris and buildup. This blockage prevented water from flowing out of the dishwasher during the drain cycle, causing the standing water issue.

Repair: Work: Drain hose was plugged. Cleaned out and is draining. · Parts: None required · Result: Dishwasher now drains completely after wash cycles

Kenmore washer (110.2002012) — North Canton, OH

Reported: The customer contacted us because their washer does not wash well. They noticed it does not seem to agitate during wash cycle, which meant clothes weren’t getting properly cleaned despite going through the full wash program.

Diagnosis: Testing revealed the shift actuator had failed. This component controls the transmission’s shift between agitate and spin modes. When it fails, the washer cannot properly agitate clothes during the wash cycle, resulting in poor cleaning performance.

Repair: Work: Replaced shift actuator · Parts: WPW10006355 — shift actuator · Result: Washer now agitates properly during wash cycles

Whirlpool refrigerator (WRX988SIBM00) — North Canton, OH

Reported: The refrigerator portion no longer stayed cold. The freezer was still cold and working like normal, and the water and ice maker both worked normally.

Diagnosis: A plug in the evaporator cover had become corroded and was no longer making a proper connection. This electrical connection issue prevented the refrigerator section from cooling while leaving the freezer unaffected.

Repair: Work: Repaired the corroded connections in the evaporator cover · Parts: No parts required · Result: The refrigerator is operating correctly

Samsung refrigerator (RS263TDPN/XAA. Serial number. JJ874BBC200030J) — North Canton, OH

Reported: The customer reported their refrigerator was not cooling at all and needed a quote for replacement by home warranty. The lights were on but nothing was cooling.

Diagnosis: Our inspection confirmed the refrigerator was not cooling. The inverter board had failed, which controls the compressor operation. Without this critical component functioning, the cooling system cannot operate.

Repair: Result: Refrigerator needs replacement

LG washer (WM2250CW) — Salem, OH

Reported: The customer reported they wanted the front seal replaced and cleaned because they cannot get the smell out of the machine. The washer had developed a musty odor that wouldn’t go away with regular cleaning.

Diagnosis: After inspection, we determined the door boot seal didn’t need replacement. The odor was coming from buildup that could be eliminated with proper cleaning and treatment.

Repair: Work: Ran Affresh cleaner and cleaned boot · Parts: None · Result: Odor eliminated without seal replacement

Whirlpool washer (WTW5000DW1) — Salem, OH

Reported: The customer reported their Whirlpool washer was locked with rinse light blinking constantly. The machine wouldn’t advance through its cycle or respond to control inputs.

Diagnosis: Testing revealed the mode shifter had failed, preventing the washer from properly transitioning between cycle phases. This component controls the sequence of operations during wash cycles.

Repair: Work: Replaced the mode shifter · Parts: W10913953 — mode shifter actuator · Result: Successfully completed calibration

Maytag washer (MVWC415EW1) — Salineville, OH

Reported: The washer was filling up but wouldn’t kick over to wash, and it seemed like the lid lock wasn’t working. This prevented the machine from advancing through its normal wash cycle.

Diagnosis: The shift actuator had failed, which was causing error codes F7E6 and F5E2 to appear. This component controls the washer’s ability to shift between cycle phases, explaining why it would fill but not proceed to the wash cycle.

Repair: Work: Replaced the failed shift actuator and reset the error codes · Parts: W10913953 — shift actuator · Result: The washer is operating correctly

Speed queen washer (Whirlpool) — Sugarcreek, OH

Reported: Multiple commercial coin laundry machines that need repaired. The facility had ongoing issues with both washers and dryers requiring regular service calls throughout 2019.

Diagnosis: Over multiple service visits, we found cleared two washer drains, one of the dryer blower motors was humming and not starting, and a top load washer needed pump, belt, and idler pulley replacement. The dryer motor required professional rebuilding with start capacitor replacement and rotor work.

Repair: Work: Installed dryer motor, cleared two washer drains, replaced the pump, belt, and idler pulley on top load washer, checked and cleared dryer operation after a new gas line was installed · Parts: RB150003-KIT BELT PUMP MODEL M/N, dryer motor (rebuilt), start capacitor · Result: Dryer appears to be working correctly and all equipment returned to service

Whirlpool Washer; dryer (MED5500FW1) — Uniontown, OH

Reported: The customer reported that their dryer was still knocking and now the washer was leaking water. They were concerned they might have knocked something loose or had developed another problem with their washer and dryer set.

Diagnosis: No evidence of water leakage from the washing machine was found. After looking things over together with the customer, we concluded that the water must have been spilled from the dog dish that is in front of the washing machine. The dryer belt was twisted and seemed to be causing the noise. I carefully checked all the rollers and found nothing else wrong.

Repair: Work: Corrected twisted dryer belt position · Parts: None required · Result: Dryer noise eliminated, confirmed no washer leakage

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