Appliance Repairs — Week of December 15, 2025 (part 1 of 2) | Stark County, OH

Samsung Refrigerator; dishwasher (Kitchen Fridge: RF267ABRS, Dishwasher: MDB6759AW51) — Akron, OH

Reported: The Samsung RF267ABRS refrigerator had ice built up below the cool select pantry drawer. The Maytag MDB6759AW51 dishwasher would lean forward during operation, preventing it from completing its wash cycles when this occurred.

Diagnosis: The refrigerator’s ice buildup indicated a defrost system issue affecting the evaporator area. The dishwasher’s forward-leaning problem was related to its installation positioning within the cabinets.

Repair: Work: Extended defrost time on the refrigerator, installed updated drain tubes and heater probe, replaced evaporator cover assembly and defrost sensor, adjusted dishwasher positioning into cabinets · Parts: DA32-00027B sensor temp, DA97-06197N cover assembly-evap ref, 8212560 bracket-mounting · Result: Issues resolved on both appliances

Frigidaire refrigerator (fghb2866pf) — Akron, OH

Reported: The customer reported that the ice maker evaporator was frozen. The ice maker wasn’t working despite the refrigerator being recently purchased.

Diagnosis: Upon examination, it was obvious that the ice maker air handler kit had been installed previously. However it was installed incorrectly. The wires on the side of the evaporator were not taped in the proper location, and tape was not installed over the shelf rails. This in turn caused the evaporator to continue to frost up.

Repair: Work: Reinstalled the air handler kit properly · Parts: No parts used · Result: Operation should be normal from here forward

Whirlpool refrigerator (GI5SVAXVL01) — Alliance, OH

Reported: The refrigerator’s front panel display was lit but stuck showing zeros across all readouts. None of the dispenser buttons responded to input, and the customer couldn’t adjust temperature settings or access ice or water. With the control board failing to process commands, they had no way to verify if their food was staying at safe temperatures.

Diagnosis: Testing revealed the main control board had failed completely. While it was receiving power and lighting the display, it wasn’t processing any input signals from the dispenser buttons or temperature controls. The board wasn’t communicating with the cooling system either, leaving the customer unable to monitor or adjust refrigerator functions. This type of failure typically happens when internal circuitry degrades over time.

Repair: Work: Removed failed control board, installed replacement, and reconnected all wiring harnesses · Parts: WPW10310240 — main control board · Result: Display shows proper temperatures, dispenser buttons respond normally, and all functions verified working

Whirlpool dishwasher (GU1200XTKQ0) — Alliance, OH

Reported: The customer reported their Whirlpool dishwasher won’t drain. They had already tried shutting off the electric to it for 15 to 20 minutes to see if that would fix it, but it did not resolve the issue.

Diagnosis: Testing revealed the drain pump had failed completely. The drain line also showed signs of buildup that would need to be cleared during the repair process.

Repair: Work: Installed a new drain pump and cleaned out the line · Parts: WP661658 — drain pump · Result: Issue is resolved and dishwasher is functioning properly

Whirlpool washer (WTW4950XW2) — Alliance, OH

Reported: The customer reported their Whirlpool washer won’t rinse and now won’t go into wash cycle. The unit had stopped performing its basic wash functions completely.

Diagnosis: Our inspection revealed the washer was leaking water out of the transmission. This internal leak prevented proper operation and indicated the transmission assembly had failed.

Whirlpool dryer (WGD5521SQ0) — Canton, OH

Reported: The customer reported their WGD5521SQ0 dryer developed a loud rumbling and squealing noise from the motor area. Shortly after starting each cycle, an electrical burning smell would fill the laundry room. The dryer would still tumble clothes, but the concerning sounds and odor made it unsafe to operate.

Diagnosis: Testing revealed the drive motor was drawing excessive amperage and overheating rapidly. The motor bearings had failed internally, causing the grinding noise and electrical smell from overworked windings. We inspected the drum rollers, idler pulley, and drive belt — all were in good condition, confirming the motor as the sole culprit.

Repair: Work: Removed old motor, installed new drive motor, verified belt tension and drum alignment · Parts: 279827 — drive motor assembly · Result: Dryer runs quietly with normal operation and no odors

Kenmore refrigerator (795.70333.40) — Canton, OH

Reported: The customer reported that their ice maker had stopped making ice entirely, though the water dispenser still functioned. The ice maker would attempt to cycle but never completed the harvest process, leaving old ice stuck in the mold.

Diagnosis: Water supply to the unit was fine — the working dispenser confirmed the solenoid valve and water lines were intact. Inside the ice maker assembly, we found the drive head had stripped its gears. This plastic component connects the motor to the harvest mechanism, and when it fails, the ice maker can’t eject completed cubes or advance to the next cycle.

Repair: Work: Removed old ice maker, installed new assembly, reconnected water and electrical connections · Parts: AEQ73110210 — complete ice maker assembly kit · Result: Ice maker cycled properly and began filling with fresh water

GE range (JBP26WB4WW) — Canton, OH

Reported: The customer reported that two of the four surface burners weren’t heating at all, while the other two worked normally. This type of partial failure typically points to individual element problems rather than a control board issue.

Diagnosis: Testing confirmed both non-working elements had open circuits with no continuity. The burner receptacles showed clear signs of heat damage and arcing where the elements plugged in. This combination of failed elements and damaged receptacles is common when elements overheat due to poor connections, eventually burning out both components.

Repair: Work: Replaced both failed elements and heat-damaged burner receptacles · Parts: 4392061 — surface heating elements (2) · Result: All four burners now heat evenly with proper electrical connections

Maytag dishwasher (MDB4949SDZ0) — Canton, OH

Reported: The customer reported that wash cycles would start normally, but the dishwasher would only fill to about a half-inch depth before proceeding with the wash program. Dishes came out dirty because there wasn’t enough water to properly circulate and clean. The unit would complete its cycle timing, but without adequate water levels throughout.

Diagnosis: We first verified the water supply was functioning and checked for obvious blockages. The inlet screen was clear, the float moved freely, and household water pressure was normal. Using a multimeter, we tested for 120V output from the control board to the inlet valve during the fill cycle — there was none. The control board had failed internally and wasn’t energizing the water valve, causing the premature fill termination.

Repair: Work: Removed old control board, installed replacement, and reconnected all wire harnesses · Parts: W10906430 — main electronic control board · Result: Ran full diagnostic cycle with proper water fill levels and complete wash program

Whirlpool washer (WTW5500XW2) — Canton, OH

Reported: The customer reported smoke coming from the top of their washer during the cycle, accompanied by an electrical burning odor. The washer was still running but the smoke was visible enough to stop the cycle immediately. Smart move — electrical components that smoke are fire hazards.

Diagnosis: The run capacitor had failed catastrophically. These cylindrical components store electrical charge to help the motor start and maintain proper speed during operation. When they fail, they often bulge, leak electrolyte, and overheat to the point of smoking. Our capacitance test confirmed it was completely out of specification. The motor and wiring harness checked out fine once we removed the failed component.

Repair: Work: Removed bulged capacitor, installed replacement, secured all connections · Parts: W10804664 — run capacitor · Result: No smoke, no odor, normal agitation and spin cycles restored

Amana refrigerator (SBDE21VP) — Canton, OH

Reported: The customer reported their refrigerator had completely stopped working. No cooling, no water from the dispenser, and the unit appeared dead. They’d lost power to the entire refrigeration system overnight.

Diagnosis: Testing revealed a failed defrost thermostat that had caused the system to lock up in defrost mode. The water inlet valve had also failed internally, preventing water flow to the dispenser. When the defrost thermostat fails closed, it can prevent the compressor from running properly, which explained the complete cooling failure.

Repair: Work: Removed failed thermostat from evaporator assembly, installed new unit, replaced water valve behind refrigerator, tested defrost cycle operation · Parts: ML45 defrost thermostat and WP12544101 water inlet valve · Result: Compressor resumed normal operation, water dispensing restored, all functions verified

Whirlpool refrigerator (GB22DKXGW00) — Canton, OH

Reported: The customer reported that their garage-located refrigerator’s fresh food section wasn’t cooling properly, though the freezer compartment maintained normal temperatures. Food items in the refrigerator section were spoiling due to inadequate cooling, creating an urgent repair situation.

Diagnosis: Opening the freezer revealed an evaporator coil completely packed with frost buildup. The evaporator fan was running but couldn’t circulate air through the ice blockage. Testing the defrost thermostat showed it remained open even when cold — a clear failure that prevented the defrost cycle from running. Without periodic defrost cycles, frost accumulated until it blocked all airflow from the freezer to the fresh food section.

Repair: Work: Removed old thermostat, cleared frost buildup from evaporator coil, installed new defrost thermostat · Parts: ML50 — defrost thermostat · Result: Defrost cycle now functions properly, temperatures normalized in both compartments

Amana dishwasher (ADB1500AWB) — Canton, OH

Reported: The customer reported the dishwasher door wouldn’t close properly and cycles wouldn’t start. When pressed, the door would bounce back open instead of engaging the latch mechanism that signals the control board to begin operation.

Diagnosis: Inspection revealed a visibly cracked and loose door latch assembly. The plastic housing had failed where the strike mechanism engages, preventing the door from securing in the closed position. The door strike alignment and hinges were checked and found to be true, confirming the latch itself was the root cause.

Repair: Work: Removed failed latch, installed new assembly, verified strike alignment · Parts: W10862259 — door latch assembly · Result: Door closes securely, control recognizes door closed status, cycles run normally

Whirlpool dryer (WED5200VQ1) — Canton, OH

Reported: The customer reported extended dry time with their Whirlpool dryer. Clothes were taking much longer than normal to dry completely during regular cycles.

Diagnosis: No heat. Timer failed. Our inspection also revealed the vent is heavily obstructed and needs cleaned, which would contribute to the extended drying times even after the timer repair.

Repair: Work: Replaced timer · Parts: Wpw10185982 — Timer · Result: Good to go

GE washer (PTW600BSR1WS) — Canton, OH

Reported: The customer called with a lid that had cracked on their GE washer model PTW600BSR1WS. A cracked lid prevents the washer from operating safely, as the lid switch system cannot engage properly with a damaged lid assembly.

Diagnosis: Upon inspection, we confirmed the lid assembly was cracked and needed replacement. The existing lid showed damage that would prevent proper closure and safety system operation.

Repair: Work: Replaced lid. Strike broke when moving it over, so shipping a new strike to customer free of charge · Parts: WH10X35297 — Lid assembly, WH01X32866 — Strike · Result: Good to go. New strike should arrive Friday or Monday

Frigidaire refrigerator (GLRT217TDBG) — Canton, OH

Reported: The customer reported their refrigerator was not cooling and had no lights. The unit wasn’t maintaining temperature and the interior was completely dark.

Diagnosis: We found the condenser coil fan cover was missing so the unit was not operating efficiently. The cold control thermostat was faulty. Both lightbulbs had burned out.

Repair: Work: Replaced all four parts · Parts: 241733911 — Cover, 241537103 — Cold control, 8009 — Light bulb (2) · Result: Unit should be good to go

Whirlpool washer (WTW5057LW0) — Canton, OH

Reported: The customer reported that their washer goes from sensing to done and will not drain. The cycle would start normally but skip straight to completion without actually washing or draining the water.

Diagnosis: The washer was displaying an F8E1 error code. Upon inspection, we found the lower harness to drain pump was broken, preventing the control board from properly communicating with the drain pump assembly.

Repair: Work: Replaced harness · Parts: W11643701 — Lower harness · Result: All good

Midea washer (NS-TWM41WH8A) — Canton, OH

Reported: The customer reported their washer was leaking after move. Water damage around appliances after relocation is common, as connections can shift during transport or installation in the new location.

Diagnosis: We tested machine thoroughly but were unable to replicate leak currently. The washer filled, washed, drained, and entered spin cycle without any visible water leakage during our comprehensive testing process.

Repair: Work: Tested machine thoroughly through complete wash cycle · Parts: No parts replaced · Result: Filled, washed, drain, enter spin fine with no leakage detected

LG dishwasher (LDF7551ST, A1RXNGFYW00) — Canton, OH

Reported: Several winters ago the customer had a frozen pipe causing hot water to run all over the kitchen floor from the dishwasher. They haven’t used it since and were now insulating their home and hoped to repair the dishwasher.

Diagnosis: The water damage from the frozen pipe incident had compromised the dishwasher’s water valve system. After years of sitting unused, the inlet valve assembly and thermostat needed replacement to restore proper operation.

Repair: Work: Install a new water valve in line on the dishwasher and replace the thermostat and installed a heat probe on the drain on the refrigerator · Parts: 5221DD1001E valve assembly inlet, WPW10584888 thermostat, 48364-3/8X3/8X60IN dishwasher kit · Result: Issues resolved

Samsung washer (WASHER) — Canton, OH

Reported: In the past month has been going a UB/UR code. Tried multiple times to balancing and it keeps stopping there washer away ther finally final spin cycle.

Diagnosis: The sink that the wash machine drained into was plugged and was back filling with water. When the wash machine drained before it would spin, it was siphoning water back into the tub and not draining properly. This caused the unbalanced error code.

Repair: Work: Resolved the drain issue on the sink · Parts: No parts needed · Result: Eliminated the water back-filling that was causing the unbalanced error

Kenmore dryer (11065132411) — Canton, OH

Reported: The customer reported that her dryer sounded like she was drying rocks. The noise was significant enough that she knew something was definitely wrong with the machine.

Diagnosis: Customer was right. She was literally drying rocks. There was an earring stuck in the front seal on the dryer door. Every time it went around the gasket on the dryer door clipped against it and it made a pretty bad racket.

Repair: Work: Removed earring from front door seal · Parts: No parts needed · Result: After removing it, the dryer is cycling and heating properly

Whirlpool dryer (WED4800BQ1) — Canton, OH

Reported: When the dryer is running it squeaks loud. This type of noise typically indicates worn rollers, pulleys, or belt components that support and rotate the drum during the drying cycle.

Diagnosis: Our inspection revealed multiple worn components in the drum support system. The idler pulley showed signs of wear, both support rollers were deteriorated, and the belt needed replacement as part of the comprehensive repair.

Repair: Work: Replaced the idler pulley, two support rollers and installed a new belt · Parts: 4392065 — idler pulley, two support rollers, and new belt · Result: Issue is resolved and the dryer is functioning properly

Amana refrigerator (ARB2257CW) — Canton, OH

Reported: The customer reported their fridge not working. No cooling, no sounds, complete shutdown of the refrigerator system.

Diagnosis: Control in freezer compartment was switched to off. The temperature control dial had been turned to the off position, cutting power to the cooling system entirely.

Repair: Work: Switched control back to proper cooling setting · Parts: None needed · Result: Refrigerator resumed normal operation immediately

Kenmore washer (110.28522701) — Canton, OH

Reported: The customer reported their Kenmore washer can’t start. No matter what settings they selected, the machine remained unresponsive when they tried to begin a wash cycle.

Diagnosis: During our December 21st service call, we determined the temperature selector control needed replacement. This component controls the water temperature settings and is essential for the washer’s startup sequence.

Repair: Result: No repair performed — customer opted for replacement

Maytag dishwasher (MDB4709AWW1) — Canton, OH

Reported: The customer reported that nothing happens when trying to start the dishwasher, though light comes on, so there must be power to the dishwasher. The start and cancel buttons were nonresponsive.

Diagnosis: Our inspection found that the thermal fuse has blown and there were swollen caps on the main board. Additionally, the start and cancel buttons were completely nonresponsive, indicating a failed user interface control panel.

Repair: Work: Installed new user interface to restore button functionality · Parts: New user interface · Result: After installing the new user interface, the dishwasher is operating normally

Amana washer (NTW4605EW0) — Canton, OH

Reported: The customer reported their Amana washer fills but won’t cycle. The machine would take on water normally but wouldn’t advance through the wash cycle.

Diagnosis: The control board appears to have failed on the wash machine. It keeps displaying pressure sensor error code, indicating the main electronic control module was no longer functioning properly.

Whirlpool dryer (WED95HEXW0) — Carrollton, OH

Reported: The customer reported their WED95HEXW0 dryer was making increasingly loud noise during the dry cycle. The sound was a combination of rumbling from the drum area and periodic squealing that got worse as the cycle progressed.

Diagnosis: We removed the top and front panels to access the drum assembly. The support rollers showed clear flat spots from wear and were wobbling as the drum turned. The idler pulley bearing was rough and noisy when spun by hand. The drive belt was glazed and stretched from the failing components putting extra stress on the system.

Repair: Work: Removed drum, replaced worn rollers and idler pulley, installed new drive belt with proper tension · Parts: 4392067 — support roller kit, WP21002026 — idler pulley assembly, drive belt · Result: Dryer runs smoothly and quietly with normal cycling restored

Amana dryer (NED4655EW0) — Carrollton, OH

Reported: The customer reported loud squealing and rattling sounds whenever the drum turned. The noise was rhythmic and got worse as the cycle progressed. Visual inspection through the door showed the drum wobbling slightly during rotation.

Diagnosis: After removing the top panel, we found the idler pulley had excessive play and worn bearing surfaces. Two drum support rollers were seized and had developed flat spots from dragging against the drum. The drive belt was still intact, and the motor ran smoothly — confirming the noise came from these worn support components rather than the drive system.

Repair: Work: Removed drum, replaced worn pulley and rollers, reassembled with proper tension · Parts: 4392065 — idler pulley assembly and two drum support rollers · Result: Test cycle ran quietly with smooth, stable drum rotation

Maytag washer (MAV6457AWW) — Carrollton, OH

Reported: The MAV6457AWW washer stopped running during a wash cycle at a busy dog salon. The control panel lights stayed on, but the unit wouldn’t agitate or spin. The owner needed it fixed fast — wet towels were piling up and appointments were backing up.

Diagnosis: We checked the electrical supply first — proper 120V was reaching the motor terminals. The start capacitor tested within specification. When we pulled the motor, the windings showed clear heat damage and the rotor wouldn’t turn. This older Maytag drive motor had simply reached the end of its service life under heavy commercial use.

Repair: Work: Removed old motor, installed new drive motor, reconnected wiring harness · Parts: WP21001950 — drive motor assembly · Result: Completed full wash and spin cycles, verified proper agitation and drainage

Admiral washer (Gfwr2700h0ww) — Carrollton, OH

Reported: The customer reported that rinse and spin doesn’t always work on their washer. They were also dealing with water leaking onto the floor during operation.

Diagnosis: The soap dispenser housing was severely damaged. This was causing the water leak issue the customer experienced.

Repair: Work: Replaced the severely damaged soap dispenser housing · Parts: WH47X20507 — Manual Dispense Body Assembly · Result: Replacing the dispenser housing took care of the water leak

GE oven/stove (SPECTRA JGB910WEC4WW) — Carrollton, OH

Reported: The customer reported their oven was taking almost 2 hours to reach temp and not holding it. Additionally, the temperature it displayed did not match their oven thermometer by almost 50 degrees.

Diagnosis: Upon inspection, we determined the bake igniter had failed, preventing the oven from cycling properly and maintaining accurate temperatures. The faulty igniter was causing extended heating times and significant temperature variations.

Repair: Work: Installed a new bake igniter and calibrated the oven with a 20 degree offset · Parts: WB13K21 — igniter oven · Result: Oven appears to be cycling and operating correctly

Maytag washer (MVWC300XW1) — Carrollton, OH

Reported: The customer reported that the spin cycle is not working, so clothes are super wet. This is a classic symptom of drainage issues that prevent the washer from extracting water properly during the final spin.

Diagnosis: Our inspection revealed the drain pump had failed. When the pump can’t remove water from the tub, the spin cycle either won’t engage or won’t be effective at removing moisture from clothing.

Repair: Work: Installed new drain pump and calibrated the machine · Parts: WPW10276397 — drain pump · Result: Issue is resolved and operation is normal

Maytag dishwasher (Mdb8989sh0) — Carrollton, OH

Reported: The customer complained that their new dishwasher does not clean dishes. Like there is not enough water going in. This is a common symptom when water circulation is compromised in the wash system.

Diagnosis: During our inspection, we found the pump connection was leaking. This leak was preventing adequate water pressure and flow needed for the dishwasher’s cleaning cycles to work effectively.

Repair: Work: Reattached the pump connection · Parts: No parts needed · Result: Proper water flow restored for effective dish cleaning

Kenmore dryer (110.86873100) — Carrollton, OH

Reported: The customer reported their dryer was tripping the circuit breaker and the timer won’t advance. This combination of electrical issues prevented normal operation and posed a safety concern with the repeated breaker trips.

Diagnosis: Testing revealed failures in both the timer assembly and resistor. The faulty resistor was likely causing the electrical overload that tripped the breaker, while the timer assembly failure prevented the cycle from progressing normally.

Repair: Work: Replaced the timer assembly and resistor · Parts: 696876 — Timer assembly and resistor · Result: Dryer operates without tripping breaker, timer advances properly through cycles

LG refrigerator (LMX25985ST) — Clinton, OH

Reported: The homeowner reported their LG refrigerator’s ice maker stopped working after they had a water leak repaired. The ice maker wasn’t producing any ice and showed signs of internal damage from the previous water issue.

Diagnosis: Upon inspection, we discovered the ice-maker assembly was stripped. The water leak had likely caused damage to the internal components, making the entire assembly inoperable and requiring full replacement.

Repair: Parts: AEQ36756901 — ice maker assembly kit · Result: Ice maker restored to full operation with fresh filtration system

Maytag washer (Mvwx655dw0) — East Canton, OH

Reported: The customer contacted us because their washer will not agitate. This top load Maytag washer was filling with water normally but failing to move clothes during the wash cycle.

Diagnosis: Upon inspection, we found the basket hub and wash plate had worn out, preventing proper agitation. These components work together to create the washing action that moves clothes through the water and detergent.

Repair: Work: Replaced the basket hub and wash plate · Parts: W10902814 — Wash Plate, W10928947 — Hub · Result: Washer now agitates properly during all cycles

GE refrigerator (GNE29GMHCES) — East Sparta, OH

Reported: The customer reported their refrigerator’s fresh food section was warm. This is a common symptom when the evaporator fan stops circulating cold air from the freezer compartment to the refrigerator section.

Diagnosis: We found the fresh food fan had failed. This fan is essential for moving cold air throughout the refrigerator compartment, and when it stops working, the fresh food section loses its ability to maintain proper temperatures.

Repair: Work: Replaced the failed fresh food fan · Parts: WR60X26866 — fan · Result: Refrigerator cooling properly restored

Frigidaire range (GCRG3060AFB) — Hartville, OH

Reported: The customer reported that their Frigidaire model GCRG3060AFB began clicking incessantly as soon as power was restored after being unplugged. The sparking continued with the gas supply off and all control knobs in their off positions. This constant clicking was disruptive and indicated an electrical fault in the ignition system.

Diagnosis: We verified the continuous sparking behavior with the gas valve closed and all burner controls off. Testing each burner’s spark switch individually revealed a short circuit in the igniter switch wire harness. This harness controls the spark timing for all burners, and when it fails internally, it can send continuous power to the igniters regardless of knob position.

Repair: Work: Disconnected power and gas, removed old harness, installed new wire harness with proper connections · Parts: 5304528830 — igniter switch wire harness · Result: Clicking stopped completely; burners now spark only when knobs are turned to ignite position

Maytag dryer (MGDC400VW0) — Homeworth, OH

Reported: The customer reported their Maytag dryer won’t start. The unit was completely unresponsive when they tried to run a cycle.

Diagnosis: We found the blower wheel jammed with debris. When lint and other material builds up around the blower wheel, it can prevent the motor from turning and cause the dryer to fail to start as a safety measure.

Repair: Work: Cleaned debris from blower wheel, cleaned and reconnected vent to outside · Parts: No parts replaced · Result: Tested good — dryer starts and runs normally

Magtag oven/stove (CWG3100AAB) — Homeworth, OH

Reported: The customer reported that halfway through cooking the oven was turning off and the screen was providing an F3 code. This error indicated a temperature sensor malfunction that was preventing normal operation.

Diagnosis: The F3 error code pointed to issues with the oven’s temperature monitoring system. Testing revealed both the control board and temperature sensor had failed, causing the safety system to shut down the unit during cooking cycles.

Repair: Work: Had the control board rebuilt and installed a new temp sensor · Parts: 12001620R-CNTRL-ELEC — rebuilt control board, 12001655-SENSOR — temperature sensor · Result: Oven resumed normal cooking operations without error codes

Admiral refrigerator (FFRT17G4BW3) — Homeworth, OH

Reported: The customer called because their refrigerator was clicking and humming. These sounds typically indicate electrical or mechanical issues within the cooling system.

Diagnosis: Our inspection revealed that the windings on the compressor are weak. When compressor windings deteriorate, they can’t effectively start or run the motor, leading to clicking sounds as the start relay attempts to engage and humming from the struggling motor.

Repair: Work: Diagnostic testing of compressor windings · Parts: No parts recorded · Result: Customer opted to replace the unit rather than repair

Maytag range (AGR5715QDW) — Louisville, OH

Reported: The customer reported that their display cracked. The control panel was no longer usable due to the physical damage to the display.

Diagnosis: We found the display was indeed cracked and needed replacement. The underlying control assembly was still functional, but the overlay display component had failed completely.

Repair: Work: Replaced control · Parts: WP74009217 — Clock Overlay · Result: Good to go

Samsung washer (WF50BG8300AV) — Louisville, OH

Reported: The customer reported loud banging sounds during operation and the washer not finishing cycle. These symptoms typically point to mechanical failures in the drum assembly or suspension system.

Diagnosis: Found drum support/bearings failed. Heavy damage to door boot. The bearing failure had progressed to the point where it caused secondary damage to the door boot seal, indicating the washer had been operating with failing bearings for some time.

Repair: Work: Diagnostic evaluation of drum assembly and door boot · Parts: No parts replaced · Result: Parts not currently available for repair

Admiral refrigerator (ABB1922F EW3) — Louisville, OH

Reported: The refrigerator was not making ice. Upon inspection, we discovered the icemaker was leaking and the liner was coming off the unit.

Diagnosis: The icemaker unit had failed with the internal liner separating from the housing, causing water leaks that prevented proper ice formation. This type of failure requires complete icemaker replacement rather than repair.

Repair: Work: Installed new unit · Parts: D7824706Q — ICEMAKER · Result: Good to go

Whirlpool refrigerator (WRT318FZDB01) — Louisville, OH

Reported: The customer reported their freezer was warm and not maintaining proper temperature for food storage.

Diagnosis: We found a sealed system failure in the refrigerator. The compressor and condenser fan were running, but there was an ice ball formation in the freezer compartment. This indicated a refrigerant system problem that could not be economically repaired.

Repair: Work: Diagnostic evaluation of cooling system components · Parts: No parts replaced · Result: Customer advised to replace the unit due to sealed system failure

Samsung dryer (DV42H5000EW/A3) — Louisville, OH

Reported: The customer reported their Samsung dryer was making noises. This type of symptom typically indicates an obstruction or worn component in the drum assembly or blower system.

Diagnosis: Found blower wheel plugged with lint. We inspected the rollers, idler and element – all looked good. The lint blockage was preventing proper airflow and causing the blower wheel to work harder, creating the noise the customer heard.

Repair: Work: Cleared lint from blower wheel · Parts: None required · Result: Unit is good to go

Maytag dryer (MDE16CSAYA) — Louisville, OH

Reported: The customer reported their Maytag dryer was not heating. The unit would run through cycles but clothes came out still damp and cold.

Diagnosis: We found the main heating harness had been repaired multiple times. The one wire nut had melted off, disrupting the electrical connection to the heating element. This unit has been heavily used and heavily repaired over its service life.

Repair: Work: Corrected the melted wire nut connection on the main heating harness · Parts: None · Result: Dryer restored to proper heating operation

Whirlpool oven/stove (WFG505M0BS3) — Louisville, OH

Reported: The customer reported that their oven would not hold temperature. The temperature seemed to fluctuate or not heat up at all. Sometimes the igniter would glow, but would not ignite the flames. The broiler and range burners were working fine — the issue was isolated to the oven.

Diagnosis: During our inspection, we found that the bake ignitor had failed. When an oven ignitor fails, it may still glow but cannot draw enough amperage to open the gas valve and ignite the gas. This explains why the customer saw the glow but no flame ignition.

Repair: Work: Replaced the failed bake ignitor · Parts: W11176454 — oven ignitor · Result: The stove is lighting and operating correctly

Dexter dryer (Stack and single pocket) — Louisville, OH

Reported: Dryer 1 not heating – the customer thought we had reset this on a previous visit to get it to heat. Dryer 6 needed an impeller replacement with the new impeller already waiting on the table in the boiler room.

Diagnosis: On dryer 1, we found the lint trap was not properly seated, which can affect heating performance. Dryer 6 required installation of the blower and motor assembly along with the new impeller. We also noted that lint needed to be completely cleaned from the thermostat area under the dryer drums.

Repair: Work: Reseated lint trap on dryer #1, installed blower and motor on dryer #6 · Parts: Motor mount (used) · Result: Both dryers restored to proper operation with recommendation for thorough lint cleaning

Frigidaire refrigerator (FFHS2611PFEA) — Malvern, OH

Reported: The customer reported their ice maker had completely stopped working. They had already attempted troubleshooting by running a manual defrost cycle and installing a new water filter, but the ice maker remained non-functional. The unit would start its cycle but never complete the ice harvest.

Diagnosis: Inside the freezer, we found the ice maker had seized mid-cycle. The drive gear that rotates the ejector arm had stripped its teeth, preventing the mechanism from completing its harvest cycle. This failure typically occurs when ice becomes too hard or when the ejector arm encounters resistance, causing the plastic drive gear to fail under load.

Repair: Work: Removed old ice maker, installed new assembly, connected water line and electrical connections · Parts: 241798231 — complete ice maker assembly · Result: Ice maker completed full cycle and began producing ice within 24 hours

Kenmore wall oven (790.47733402) — Malvern, OH

Reported: The customer called about their upper oven being completely unresponsive. No display lights, no heat, and no fan operation when they tried to preheat for dinner. The lower oven worked fine, but losing half their cooking capacity was a real problem for this busy household.

Diagnosis: Power was reaching the unit and the control board, but the upper cavity was getting nothing. We traced the circuit and found an open thermal fuse on the upper oven — a safety device that cuts power when temperatures exceed safe limits. This typically happens during heavy use or if the oven door seal isn’t seating properly, allowing heat to build up in the control area.

Repair: Work: Reset thermal fuse and verified continuity through the circuit · Parts: None — thermal fuse was resetable · Result: Upper oven powered on immediately, preheated to 350°F with normal heating elements and convection fan operation

Samsung oven/stove (FX710BGS/XAA) — Malvern, OH

Reported: The customer had recently switched from propane to natural gas. The stovetop was working but not the oven.

Diagnosis: The oven was connected to 250 volts and it burned up the bake broil valve as well as both igniters. The incorrect voltage destroyed multiple essential components needed for proper oven operation.

Repair: Work: Diagnosed electrical damage from incorrect voltage connection · Result: Due to the cost of the repair, the customer decided to replace the unit instead of repair it

LG oven (LWD3010ST) — Massillon, OH

Reported: The customer reported that their upper oven stopped heating completely after running a self-clean cycle. The lower oven continued working normally, but the upper cavity wouldn’t heat for baking, broiling, or convection cooking. They had already tried resetting the circuit breaker, but the oven remained cold.

Diagnosis: Testing revealed the high-limit thermostat had opened and would not reset. This safety component is designed to cut power to the heating elements when temperatures exceed safe limits. During self-clean cycles, ovens reach 800-900°F, which can sometimes cause these thermostats to trip permanently. All heating elements tested within specifications, and the cavity ventilation fan operated normally.

Repair: Work: Replaced failed thermostat, verified all heating elements and ventilation fan operation · Parts: EBG51439303 — High-limit thermostat · Result: Upper oven now heats normally and preheats to 350°F in approximately 10 minutes

Whirlpool range (WFG320M0BS0) — Massillon, OH

Reported: The customer reported their oven wouldn’t ignite at all. When it occasionally did light, it couldn’t maintain the set temperature, cycling on and off unpredictably. This made any kind of consistent baking impossible.

Diagnosis: The bake igniter was drawing insufficient current to open the gas valve. Over time, these igniters weaken and can’t reach the amperage needed to signal for gas flow. Even when they glow orange, they may lack the electrical strength to complete the ignition sequence.

Repair: Work: Removed old igniter, installed new assembly, tested gas valve operation · Parts: W10918546 — bake igniter assembly · Result: Oven lit in 58 seconds and preheated to 350°F in 7.5 minutes

Samsung dryer (FRONT END UPRIGHT) — Massillon, OH

Reported: The customer reported that the power comes on, but the dryer does not start and the drum doesn’t turn. The unit appeared to receive electrical power but wouldn’t begin its cycle when activated.

Diagnosis: The heat element had failed on the dryer, which prevented it from heating properly. Additionally, there was a washrag stuck in the blower which kept it from turning and pulling air through the system.

Repair: Work: Replaced the heat element and pulled the wash rag out of the blower · Parts: DC97-14486A — Assembly Duct Heater · Result: The dryer is operating and functioning correctly

Kenmore refrigerator (795.71033.010) — Massillon, OH

Reported: The customer reported their Kenmore refrigerator’s ice maker not making ice. This is a common issue that can stem from various mechanical failures within the ice maker assembly itself.

Diagnosis: Upon inspection, we discovered the icemaker was stripped and would not return to the home position. This mechanical failure prevented the ice maker from completing its normal cycle, which is why no ice was being produced.

Repair: Work: Installed a new ice maker assembly · Parts: AEQ72910409 — Ice Maker Assembly · Result: Ice maker is cycling properly

Frigidaire dishwasher (FGID2474QF0B) — Massillon, OH

Reported: The customer reported that their dishwasher turns on but will not complete a cycle. The unit was displaying an i20 error code during operation.

Diagnosis: This particular model had a faulty water pressure sensor. The unit was draining and functioning well otherwise, but the defective sensor was preventing normal cycle completion.

Repair: Work: Repaired using the Frigidaire service bulletin · Parts: 5304504077 — Pressure Sensor · Result: Symptoms are resolved and operation is normal

Samsung dryer (DV48H7400EW/A2) — Minerva, OH

Reported: The customer reported their Samsung DV48H7400EW/A2 dryer was running through cycles but producing no heat. Clothes came out damp even after extended dry times, and the drum felt cool to the touch during operation.

Diagnosis: We confirmed the no-heat complaint and inspected the heater assembly and safety thermostats. The heating element showed continuity failure, and the associated thermostats had also failed. This is common on this Samsung model when the heating element burns out — it often takes the protective thermostats with it.

Repair: Work: Removed failed heater assembly, installed new heating element with integrated thermostats · Parts: DC97-14486A — heating element assembly with thermostats · Result: Heat output restored, normal dry times returned during test cycle

Maytag dryer (MEDC465HWO) — Minerva, OH

Reported: The homeowner reported a distinct rubber smell coming from their MEDC465HWO during operation. They were concerned the drive belt might be failing, which would eventually stop the drum from turning. The dryer was still running cycles normally, but the odor appeared sporadically during use.

Diagnosis: We ran both timed and auto-dry cycles to reproduce the issue under load. The drum turned smoothly, heat came up properly, and cycling completed as expected. We inspected the drive belt path through the rear access panel — no visible cracking, fraying, or glazing on the belt surface. The belt tension felt correct, and the idler pulley moved freely. During our extended test cycles, we could not reproduce the rubber odor the customer described.

Repair: Work: Complete diagnostic inspection and operational testing · Parts: None required · Result: Dryer cycling properly with no detectable odors during testing

GE washer (WBSR3140D5WW) — Minerva, OH

Reported: The customer reported their GE WBSR3140D5WW washer would complete the wash cycle but refuse to spin, leaving clothes drenched in dirty water. The tub remained full at the end of every cycle, making it impossible to remove laundry without creating a flood.

Diagnosis: Testing revealed 120V reaching the drain pump, but the motor wasn’t responding. Physical inspection showed the pump impeller had seized completely, and electrical testing confirmed the motor windings were open — a double failure that’s common when pumps run dry or encounter debris. The pump housing showed signs of corrosion from hard water minerals, which likely contributed to the seizure.

Repair: Work: Removed old pump, cleared drain path, installed new pump with proper electrical connections · Parts: WH23X10030 — drain pump assembly · Result: Washer now drains completely in under two minutes and spins at full speed

Kenmore range/oven (36275191893) — Minerva, OH

Reported: The customer reported that their oven burner wouldn’t ignite and there was no gas smell when attempting to use the oven. The cooktop burners and digital clock continued working normally, which pointed to an oven-specific ignition issue rather than a main gas supply problem.

Diagnosis: Testing revealed the bake igniter wasn’t glowing when the oven was turned on. The igniter circuit showed open continuity with no current draw, confirming the igniter had failed. Additionally, the bake burner tube showed corrosion and warping from years of heat cycles, which would affect gas distribution even with a working igniter.

Repair: Work: Removed old corroded burner tube and failed igniter, installed new burner and igniter assembly · Parts: WB13K10013 — burner and glow bar assembly · Result: Oven ignites quickly and reaches set temperature reliably

GE range (PGB960SEJ6SS) — Minerva, OH

Reported: The ovens were not heating up at all. When the top oven was heating up, it was not maintaining the correct temperature even though it showed it on the display.

Diagnosis: Upper oven pulling 2.9 amps Lower oven igniter tests open. Both cavities need igniters.

Repair: Work: Replaced igniters · Parts: WB13X25633 — igniter, WB13X24924 — ignitor · Result: good to go

Amana washer (NFW7200TW) — Minerva, OH

Reported: The customer reported that the water keeps running after the cycle is complete and the machine refills with water after the spin cycle. This continuous water flow was preventing normal operation and wasting water.

Diagnosis: During our inspection, we found that the user interface has failed completely. The control panel was unresponsive, making it impossible to even test the unit properly. Without a functioning interface, we couldn’t run diagnostic cycles or determine the exact cause of the water flow issue.

Repair: Work: Diagnostic evaluation of failed user interface · Parts: No parts were replaced · Result: Due to the potential expense of repair, customer decided to replace the machine

Whirlpool range (WEG745H0FS0) — Mogadore, OH

Reported: The customer reported the oven would ignite and start heating but then shut down with an error indicating fan too low. The unit stopped operation shortly after starting, pointing to a suspected airflow or fan-related fault.

Diagnosis: The cooking fan was running but not at the proper speed to maintain adequate airflow through the oven cavity. When the control board detected insufficient air movement, it triggered the safety shutdown with the fan too low error code.

Repair: Work: Replaced cooking fan · Parts: W11107275 — Blower · Result: Good to go

GE fridge — Navarre, OH

Reported: The icemaker isn’t working. The customer reported no ice production from their GE refrigerator.

Diagnosis: Water valve tests good. With the water supply confirmed functional, the issue was isolated to the icemaker mechanism itself, which had failed internally.

Repair: Work: Replaced ice maker · Parts: WR30X30972 — MECH ICEMAKER ASM · Result: Icemaker restored to normal operation

Whirlpool washer (LSQ8512KQ0) — New Cordell, OH

Reported: The customer reported that their Whirlpool washer needs clutch shipped direct.

Diagnosis: The washer required a clutch replacement, and the customer requested direct shipping of the part to their location.

Repair: Work: Shipped clutch direct · Parts: 285785 — CLUTCH AW · Result: Part delivered to customer location

Admiral dryer (Dbxr453ev0ww) — New Philadelphia, OH

Reported: The customer reported that their dryer was tripping the circuit breaker. Every time they tried to run a cycle, the breaker would trip, cutting power to the appliance.

Diagnosis: The cycling thermostat had a bad connection and was causing the breaker to trip. This component regulates the drum temperature during the drying cycle, and when its electrical connection fails, it can create an overload condition that triggers the home’s circuit protection.

Repair: Work: Replaced the thermostat and installed a new door handle · Parts: WE4M216 — thermostat bias drum out, WE01X20580 — handle door · Result: Operation is normal

LG appliance (LFX31945ST/02) — North Canton, OH

Reported: The refrigerator was cooling normally, but a loud grinding noise was coming from the freezer section. The customer noticed the sound was intermittent at first but had become constant over the past week. The noise was clearly mechanical, not electrical, and seemed to worsen when the compressor cycled on.

Diagnosis: We isolated the noise to the freezer evaporator fan assembly behind the back panel. The fan motor bearings showed significant play when tested manually, and there were light ice contact marks on the fan shroud. While there wasn’t heavy frost buildup, the worn bearings allowed enough wobble for the fan blades to occasionally scrape against ice formation. This LG model’s evaporator fan is critical for proper air circulation between the freezer and refrigerator compartments.

Repair: Work: Removed freezer contents and back panel, disconnected old fan motor, installed new fan assembly with proper wiring connections · Parts: AEB73785615 — freezer evaporator fan assembly with built-in heater · Result: Noise completely eliminated, airflow restored to proper levels, temperatures stable throughout both compartments

KitchenAid dishwasher (KUDC10FXBL1) — North Canton, OH

Reported: The KUDC10FXBL1 wasn’t getting any water during the fill cycle, and what little water did make it through wasn’t reaching the upper spray arm. Dishes came out just as dirty as they went in, with food particles still stuck on plates and glasses.

Diagnosis: We pulled the lower dish rack and bottom spray arm to access the food grinder assembly. The grinder screen was packed solid with food debris, coffee grounds, and small particles that had accumulated over time. This blockage prevented proper water circulation and starved the spray arms of the pressure they need for effective cleaning.

Repair: Work: Removed and thoroughly cleaned food grinder screen, cleared all debris from grinder housing, reassembled components · Parts: None — cleaning service only · Result: Full water flow restored, strong spray pressure from both arms, normal wash cycle operation

GE refrigerator (TBF17DB) — North Canton, OH

Reported: The customer called when their refrigerator’s freezer section stopped maintaining temperature, followed by the fresh food compartment warming up. The unit was running but not cooling either section effectively.

Diagnosis: The condenser fan motor had failed completely. When the compressor ran, the fan remained still, creating poor airflow across the condenser coils. Without proper heat removal, the compressor overheated and couldn’t maintain the refrigeration cycle. This is a common failure point on older GE refrigerators where the fan motor bearings seize up over time.

Repair: Work: Removed rear access panel, disconnected failed motor, installed new fan assembly · Parts: WX4X988 — condenser fan motor · Result: Both freezer and refrigerator sections returned to proper temperatures within hours

JennAir range (JER8885QAS) — North Canton, OH

Reported: The customer reported their JennAir JER8885QAS range was completely unresponsive. No display lights, no burner ignition, and pressing any button did nothing. The range had power coming to it, but the control system was dead.

Diagnosis: We verified 240V power was reaching the range properly, then tested the electronic control board. The board showed no relay activity and wasn’t sending signals to any heating elements or ignition systems. The control board had failed internally — a common issue on this model after 8-10 years of service. Heat cycling and electrical stress eventually cause the board’s circuits to deteriorate.

Repair: Work: Removed old control board, installed new board, reconnected all wiring harnesses · Parts: Electronic control board (part number varies by production date) · Result: All burners igniting properly, oven heating correctly, display and controls fully responsive

Electrolux dryer (EFME617STTP) — North Canton, OH

Reported: The homeowner reported that clothes were taking much longer to dry, and they suspected something had been pulled into the dryer during the last load. When they moved the unit to investigate, they noticed the flexible vent hose behind it had become severely kinked and partially collapsed. The exterior vent hood showed very little airflow even when the dryer was running.

Diagnosis: Opening the blower housing revealed a sock completely lodged in the impeller, blocking normal air circulation. The vent hose had been crushed when the dryer was pushed back against the wall, creating a secondary restriction. Lint buildup around both the blower area and duct entrance confirmed the airflow had been compromised for some time. This combination meant the dryer was working against two major obstructions.

Repair: Work: Removed sock from blower housing, cleaned lint from internal pathways, installed properly positioned vent line · Parts: New flexible vent hose and clamps · Result: Strong airflow restored at exterior vent, normal dry times resumed

Admiral washer (WA42T26GW1) — North Canton, OH

Reported: The washer showed no signs of life when first powered on. After being unplugged and reset, it would start normally for about 10 seconds before dying again. The customer had already checked the outlet and tried different cycles, but the behavior remained consistent — brief power, then complete shutdown.

Diagnosis: We confirmed 120V supply voltage at both the outlet and the control board input terminals. However, the board wasn’t producing any DC logic voltage for the control circuits. The lid switch tested good, and all wiring connections were secure. The control board’s internal power regulation had failed, causing it to shut down when the logic circuits tried to draw power. This is a common failure mode in Admiral washers of this generation, especially when exposed to power surges.

Repair: Work: Removed old control board, transferred wire harnesses to new board, secured mounting hardware · Parts: 429211USP — main control board assembly · Result: Stable power-up with full display function and proper cycle operation

Whirlpool dryer (WET3300XQ1) — North Canton, OH

Reported: The customer reported their WET3300XQ1 dryer was completely unresponsive. No lights, no sounds, nothing happened when they pressed the start button. The unit had been working fine the day before but suddenly went dead.

Diagnosis: We tested the thermal fuse with a multimeter and confirmed it was open — no continuity. This small component sits on the blower housing and acts as a safety switch. When the dryer overheats due to restricted airflow or other issues, the thermal fuse burns out to prevent potential fire hazards. Once blown, it must be replaced before the dryer will operate again.

Repair: Work: Removed blower housing cover, replaced blown thermal fuse, reassembled unit · Parts: WP3392519 — thermal fuse · Result: Dryer started immediately and completed full test cycle normally

LG washer (WT7600HWA) — North Canton, OH

Reported: The customer reported their LG top-load washer wasn’t draining water at all. Clothes came out dripping wet, and standing water remained in the tub after every wash cycle. The washer would attempt to spin but couldn’t remove the water effectively.

Diagnosis: We checked the drain hose first — no kinks or clogs found. The issue was internal: the drain pump motor had failed completely. When we tested it, the pump showed no electrical continuity and wouldn’t activate during the drain cycle. This is a common failure point on this LG model after several years of use, especially in areas with hard water that can accelerate pump wear.

Repair: Work: Removed old pump, installed new assembly, reconnected hoses and wiring · Parts: 5859EA1004G — drain pump assembly · Result: Ran full test cycle with complete drainage and proper spin performance

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