Appliance Repairs — Week of March 9, 2026 (part 4 of 5) | Stark County, OH

Samsung dryer (DV42H5000EW/A3) — Massillon, OH

Reported: The customer reported their dryer had been making squeaking noises for several days before the drum stopped rotating entirely. They heard one loud noise during the last cycle, after which the drum would no longer turn even though the motor was still running.

Diagnosis: Opening the dryer cabinet revealed the root cause: the idler pulley had completely seized. This small but critical component maintains proper belt tension between the motor and drum. When it fails, the belt can’t transfer power effectively, causing the drum to stop rotating. The squeaking was the bearing warning of impending failure before it locked up completely.

Repair: Work: Removed drum, replaced failed pulley, reinstalled belt with proper tension · Parts: DC93-00634A — idler pulley assembly · Result: Drum rotates smoothly with no noise, all cycles functioning normally

Whirlpool dryer (WED95HEXW0) — Massillon, OH

Reported: The dryer’s control panel lit up and responded to button presses, but pressing the start button did nothing. The drum could be rotated by hand, indicating the belt was intact. The customer had already checked the door latch and confirmed power to the outlet.

Diagnosis: Testing revealed a faulty safety switch that wasn’t signaling proper door closure to the control system. The idler pulley showed excessive wear and wasn’t maintaining proper belt tension. The control board itself had also failed, likely from power surges or normal wear over the unit’s lifespan. These three failures created a cascade where even if one component worked, the others prevented normal operation.

Repair: Work: Replaced all three faulty components and verified proper electrical connections · Parts: W10845086 — electronic control board, safety switch assembly, idler pulley · Result: Completed full cycle test with normal heating, tumbling, and automatic shutoff

GE dryer (GTDP740ED0WW) — Massillon, OH

Reported: The customer reported their dryer had developed a loud sound during operation. The noise was consistent throughout the drying cycle and had gotten progressively worse over several weeks of use.

Diagnosis: We started by checking the drum rollers, which were still in good condition. The real culprit was significant lint buildup inside the blower housing. When lint accumulates in this area, it creates turbulence and can cause the blower wheel to become unbalanced, leading to the loud operational noise the customer was experiencing.

Repair: Work: Complete disassembly and thorough cleaning of blower housing and wheel · Parts: None required · Result: Dryer now operates quietly with proper airflow restored

LG washer (WM3470HWA) — Massillon, OH

Reported: The homeowner noticed water pooling on the floor after each wash cycle. The leak was most noticeable during the spin cycle when water pressure against the door seal was highest. Upon closer inspection, the rubber gasket around the front door showed clear signs of wear and cracking.

Diagnosis: The door gasket (part MDS47123605) had developed small tears and had lost its flexibility over time. This is common on LG front-loaders after several years of use, especially when detergent residue and moisture create conditions that break down the rubber compound. The compromised seal allowed wash water to leak past the door during agitation and spin cycles.

Repair: Work: Removed front panel, disconnected door boot clamps, installed new gasket with proper alignment · Parts: MDS47123605 — front door gasket assembly · Result: Ran full wash cycle with no leaks detected

Admiral washer (GUD27ESSJ0WW) — Massillon, OH

Reported: The customer reported that their Admiral washer model GUD27ESSJ0WW would fill and drain normally, but clothes came out dripping wet at the end of every cycle. The spin cycle wasn’t working at all, which meant no water extraction during the final phase of the wash.

Diagnosis: Opening the washer cabinet revealed the issue immediately — the drive belt had come off the motor pulley and transmission assembly. Without the belt in place, the motor couldn’t transfer power to the wash basket for the spin cycle. The belt itself was in good condition, just displaced, which often happens when washers are overloaded or experience excessive vibration from being unleveled.

Repair: Work: Repositioned drive belt on motor pulley and transmission, checked tension and alignment · Parts: None — existing belt reinstalled · Result: Washer completed full spin cycle test, clothes came out properly wrung

KitchenAid dishwasher (KDTE204DSS) — Massillon, OH

Reported: The homeowner reported water not draining completely from their KDTE204DSS dishwasher. Standing water remained in the bottom of the tub after each cycle. During our initial inspection, we also detected an electrical shock when touching the water, indicating a serious safety concern that needed immediate attention.

Diagnosis: The drain hose was completely plugged, preventing proper water evacuation. This blockage caused water to back up in the dishwasher tub. The electrical shock issue traced to a failed OWI (Optical Water Indicator) sensor, which had developed an internal short. The combination of these failures created both performance and safety problems.

Repair: Work: Removed old drain hose, cleared blockage, installed new hose and OWI sensor · Parts: WPW10705575 (OWI sensor), 8269144A (drain hose) · Result: Ran full test cycle with complete drainage and no electrical issues

Kenmore dryer (110.63012102) — Massillon, OH

Reported: Dryer turns on and runs fine. Noticed it not getting hot during our last load of laundry. Heat no longer works.

Maytag refrigerator (MFI2569VEW1) — Massillon, OH

Reported: The refrigerator is not operating at all. The control panel will light up when I push a button but it does not start working. It simply beeps and goes dark again.

Samsung range (NX58J5600SG/AA) — Massillon, OH

Reported: The customer reported that their oven stopped heating completely while the broiler continued to function normally. When they tried to bake, the oven would go through its preheat cycle but never actually heat up. The igniter would glow but wouldn’t ignite the gas.

Diagnosis: The bake igniter was drawing insufficient amperage to signal the gas valve to open. While it still glowed orange, it had weakened internally and couldn’t pull the 3.2-3.6 amps needed to activate the safety valve. This is the most common failure point on gas ranges — igniters weaken over time and eventually can’t complete the ignition sequence even though they appear to be working.

Repair: Work: Removed old igniter, installed new assembly, tested gas valve operation · Parts: DG94-00520A — hot surface igniter assembly · Result: Oven now ignites properly within 90 seconds and maintains accurate temperature

Whirlpool washer (WFW95HEXW0) — Massillon, OH

Reported: Hello! I need someone to check out my Whirlpool front load washer. It is throwing an E1 F6 error code. Do you think it’s worth repairing? I would think a new one would be over $1000. It’s been working great until now. The drain line smells terrible too. I’m sure it has lots of junk in it. Can we replace that easily

LG dryer (DLEX7600KE) — Massillon, OH

Reported: The customer reported their dryer making loud squeaking noise when running with a burning rubber smell. They suspected belt issues and also noted having the wrong electrical cord installed.

Diagnosis: Upon inspection, we found the drum support had failed. The support rollers and idler pulley were worn out, causing the drum to drag and create the squeaking noise and burning smell. The belt was also compromised due to the failed support system.

Repair: Parts: 4581EL2002L — Service kit (four support rollers, idler pulley, belt) · Result: Drum now runs smoothly without noise or burning smell, proper electrical connection established

Samsung oven/stove (NX58H5600SS) — Massillon, OH

Reported: The customer reported that their oven will not ignite. This is a safety-critical issue that completely disables the oven function on gas ranges.

Diagnosis: Testing revealed the hot surface ignitor had failed. When an ignitor fails, it cannot reach the temperature needed to signal the gas valve to open, preventing ignition and leaving the oven inoperable.

Repair: Work: Replaced oven ignitor · Parts: DG94-00520A — Assembly Hot Surface · Result: Oven ignition system restored to proper operation

Frigidaire dishwasher (FGHD2465NF1A) — Massillon, OH

Reported: The customer reported that it was leaking out of the door and then the seal came loose. Water was escaping from the dishwasher door area during wash cycles.

Diagnosis: The bottom door gasket and side seals had deteriorated and failed on this Frigidaire FGHD2465NF1A model. When door seals fail, water bypasses the intended containment and leaks onto the kitchen floor.

Repair: Work: Installed bottom door gasket and side seals · Parts: 809006501-GASKET, 154701001-SPLASH SHIELD KIT · Result: Dishwasher sealed properly with no leaks detected during test cycle

ProLine exhaust hood (PLFW832) — Massillon, OH

Reported: The customer reported their ProLine PLFW832 exhaust hood doesn’t work. No response from any controls, no fan operation, no lighting — completely dead unit.

Diagnosis: After testing the electrical connections and inspecting the internal components, we determined both the control board and user interface had failed. These components work together to operate the hood’s functions, and when they go bad, the entire unit becomes non-responsive.

Repair: Work: Replaced the control board and user interface · Parts: Control board and user interface · Result: Good to go — full functionality restored

LG washer (WT4970CW) — Massillon, OH

Reported: The customer reported that their washer won’t spin out and was displaying UE and OE error codes. These codes typically indicate unbalanced load and drain issues, but the actual cause was different.

Diagnosis: This is a common issue with the front load LG wash machines. The programming in the original Control Board caused the out of balance error. The new ones are revised and programmed differently.

Repair: Work: Replacing the Control Board on this unit · Parts: EBR75795702-PCB ASSEMBLY MAIN · Result: Took care of the issue

Maytag dishwasher (MDB4949SDM) — Mechanicstown, OH

Reported: The customer reported their dishwasher wasn’t getting dishes clean anymore. The spray arms were barely spinning, and the machine was making unusual grinding noises during operation. Water pressure was clearly insufficient to run the wash system properly.

Diagnosis: Opening up the dishwasher revealed the root cause — the chopper blade in the circulation pump had broken, creating debris and reducing water flow. The lower spray arm manifold was also cracked, which was bleeding off what little pressure remained. Without proper water circulation, the spray arms couldn’t generate enough force to clean effectively.

Repair: Work: Removed pump assembly, replaced broken chopper, installed new manifold on lower spray arm · Parts: W11246682 chopper blade, WPW10571949 spray arm manifold · Result: Full water pressure restored, spray arms spinning properly during test cycle

Amana washer (ALW480DAW) — Mineral City, OH

Reported: The customer reported water pooling under their Amana ALW480DAW top-load washer after each cycle. The leak appeared to be coming from underneath the machine, but the exact source wasn’t obvious from the outside. Water damage to the laundry room floor was starting to become a concern.

Diagnosis: We pulled the washer away from the wall and inspected all visible connections first. The fill hoses and drain connections were secure with no signs of moisture. Removing the front panel revealed the real culprit: the water pump assembly had developed a crack in its plastic housing where the motor mounts to the volute. This type of failure is common on older Amana washers when the pump bearing starts to wobble and stress the housing.

Repair: Work: Disconnected electrical connections, removed old pump, installed new pump assembly with fresh gaskets · Parts: 205217P — complete water pump assembly with motor · Result: Ran full wash cycle with no leaks detected underneath or around pump area

Frigidaire range (FGGF3036TF) — Mineral City, OH

Reported: The customer reported their Frigidaire FGGF3036TF range had an oven that would click when turned on but wouldn’t ignite. The cooktop burners worked fine, but the oven was completely non-functional. This type of partial failure often points to specific ignition system components rather than a gas supply issue.

Diagnosis: We found the wire harness connecting the oven ignition system had developed internal breaks, preventing proper electrical continuity to the igniter. The clicking sound indicated the control was attempting to cycle, but the damaged wiring couldn’t deliver the necessary signal. Wire harnesses in gas ranges are subject to heat stress over time, causing insulation breakdown and connection failure.

Repair: Work: Removed old harness, installed new wiring assembly, tested all connections · Parts: 5304501426 — main wire harness · Result: Oven ignites immediately on command, proper flame pattern achieved

Samsung dryer — Minerva, OH

Reported: The customer reported their dryer would light up and accept cycle selections, but the drum wouldn’t turn when the start button was pressed. They could hear the motor trying to run, but nothing was happening inside the drum. This is a classic symptom of belt failure in Samsung dryers.

Diagnosis: After removing the top panel, we found the drive belt had broken and was lying at the bottom of the cabinet. The belt connects the motor pulley to the drum, so when it breaks, the motor runs but can’t turn the drum. We also noticed restricted airflow through the exhaust vent, which likely contributed to the belt failure by making the motor work harder than normal.

Repair: Work: Installed new belt around drum and motor pulley, verified proper tension and alignment · Parts: 6602-001655 — drive belt · Result: Drum rotates smoothly, all cycles function normally

GE washer (GTW680BSJ1WS) — Minerva, OH

Reported: The customer reported that their GE washer had become stuck on the cancel cycle and refused to drain properly. They had tried unplugging it briefly, but the unit remained unresponsive when plugged back in. The display showed the cancel indicator, and no button presses would change the status.

Diagnosis: GE top-load washers like the GTW680BSJ1WS can experience temporary control board glitches that lock them into a single cycle state. This particular model requires a specific reset sequence rather than just unplugging for a few seconds. The control board had stored an error state that prevented normal cycle selection and drain pump operation.

Repair: Work: Performed complete electronic reset sequence · Parts: None required · Result: Washer immediately responded to cycle selection and completed a full test wash

Whirlpool refrigerator (GB2FHDXWQ08) — Minerva, OH

Reported: The homeowner called because their refrigerator wasn’t maintaining temperature. Ice cubes left overnight remained liquid, and condensation was building up on food items. These symptoms pointed to poor air circulation within the cooling system.

Diagnosis: Testing revealed the evaporator fan motor wasn’t running. This motor circulates cold air from the evaporator coils throughout both the freezer and refrigerator compartments. Without it, the coils freeze up and can’t transfer heat properly, causing the temperature control issues the customer experienced.

Repair: Work: Removed old motor assembly and installed new unit · Parts: WPW10128551 — evaporator fan motor · Result: Normal cooling restored with proper air circulation verified

Whirlpool dryer (CABRIO WED7300DW0) — Minerva, OH

Reported: The customer reported their dryer would run through complete cycles but clothes came out still damp. The drum was turning normally and the unit wasn’t throwing any error codes, but zero heat was being generated during operation.

Diagnosis: Testing the heating element with a multimeter showed an open circuit — the coil had burned through completely. The thermal cutoff (high-limit thermostat) had also tripped and wouldn’t reset, which is typical when these Cabrio units overheat from restricted exhaust flow. Both components need replacement as a set since the failed element likely caused the thermal cutoff to blow.

Repair: Work: Removed rear panel, disconnected old heating element assembly, installed new element and thermal cutoff, verified proper wiring connections · Parts: 279838 — Heating element, 279816 — Thermal cutoff · Result: Ran test cycle with full heat generation, clothes dried completely in normal time

Whirlpool dryer (GEW9200LW0) — Minerva, OH

Reported: The dryer was running through its cycles normally but producing no heat at all. Clothes were coming out damp after a full cycle, and the drum wasn’t getting warm to the touch. The customer had already checked the lint filter and confirmed the circuit breaker hadn’t tripped.

Diagnosis: Testing revealed the high limit thermostat had opened and wouldn’t reset, cutting power to the heating circuit. The heating element itself had also developed an internal break, likely from repeated thermal cycling over the years. When the thermostat fails, it’s designed to protect against overheating, but in this case both safety and heating components needed replacement.

Repair: Work: Removed drum assembly, replaced both failed components, reassembled and tested heating circuit continuity · Parts: 279973 high limit thermostat, WP3387747 heating element · Result: Dryer now reaches proper operating temperature and completes dry cycles effectively

Maytag dryer (DE412) — Minerva, OH

Reported: The homeowner reported finding small discolored spots appearing on clothes after drying cycles. The dryer was still heating and tumbling, but something was clearly wrong with how it was handling the load. These kinds of marks usually mean excessive heat concentration or mechanical issues inside the drum.

Diagnosis: Opening up the Maytag DE412 revealed the real culprit: the front drum bearings were shot and one of the drum rollers was failing. This caused the drum to wobble slightly during operation, creating uneven contact points where clothes would rub against hot surfaces. The lint buildup in the vent tube was a secondary issue that made the overheating worse by restricting airflow.

Repair: Work: Disassembled drum assembly, replaced worn bearings and roller, cleared vent tube of lint buildup · Parts: 306508 — front bearing kit (2 bearings), 12001541 — drum roller support · Result: Drum runs smooth and true, no more hot spots, proper airflow restored

Frigidaire dryer (FEX831FSA) — Minerva, OH

Reported: The customer reported their dryer wouldn’t turn on properly. When they tried to start a cycle, the control panel would light up and respond, but the drum remained stationary. No tumbling action meant clothes weren’t drying, leaving the family without their primary laundry appliance.

Diagnosis: Opening the cabinet revealed the drive belt had come off the drum completely. The belt itself was in good condition — no cracking, fraying, or stretching — but had simply slipped from its proper position around the drum. The heating element tested functional, and all electrical connections were secure. This model uses a spring-loaded idler pulley system, and the belt had worked its way off during normal operation.

Repair: Work: Reattached drive belt around drum and motor pulley, adjusted idler pulley tension · Parts: None required · Result: Drum turns smoothly, dryer completes full cycles normally

Whirlpool dryer (WED6600VW0) — Minerva, OH

Reported: The customer reported their WED6600VW0 dryer was completely unresponsive when they tried to start a cycle. No drum movement, no heat, no operation at all. This type of total failure typically points to either electrical issues or mechanical breakdown in the drive system.

Diagnosis: With the top panel removed, we found the drive belt had snapped completely — likely due to the drum rollers seizing up from lack of lubrication. The heating element tested open circuit, meaning it couldn’t generate heat even if the dryer did run. All three components had reached end of life and needed replacement to restore normal operation.

Repair: Work: Removed drum, installed new rollers and belt, replaced heating element · Parts: 4392067 drive belt, 279838 heating element, drum roller assembly · Result: Dryer starts immediately, drum turns smoothly, heat cycles normally

Maytag refrigerator (MFI2067AES) — Minerva, OH

Reported: The controls and everything are acting normal. The capacitor seems to be trying to start the compressor but it doesn’t run. I’ll be at work call my wife 330 705 3870

Speed queen dryer (ADE3SRGS173TW01) — Minerva, OH

Reported: Timer quit working.

KitchenAid dishwasher (KDTE334DSS0) — Minerva, OH

Reported: Will not advance past the wash cycle. It just keeps washing.

Whirlpool washer (LSR8233EQ0) — Minerva, OH

Reported: Making a Grrr sound and won’t spin all of water out. Thinking maybe a belt

Samsung washer — Minerva, OH

Reported: The customer reported that the tub would not spin during wash cycles.

Diagnosis: During our diagnostic testing, the washer operated normally through all cycles. The spin function worked as designed and we could not reproduce the spinning issue that prompted the service call.

Repair: Work: Diagnostic testing and cycle verification · Parts: No parts were needed · Result: Unable to replicate the reported problem — washer functioning normally

Samsung refrigerator (RF25HMEDBSG/AA) — Mogadore, OH

Reported: The customer reported their ice maker hadn’t produced any ice in over a week. The unit would cycle through its normal sounds, but no ice would drop into the bin. They also noticed some water pooling in the bottom of the ice maker compartment.

Diagnosis: Testing revealed multiple component failures in the ice maker system. The main ice maker assembly had seized up internally, preventing proper ice formation and ejection. The drainage system was backing up, causing water to collect rather than flow properly. The control board that manages the ice maker’s cycle timing had also failed, sending incorrect signals to the various components.

Repair: Work: Removed old ice maker assembly, installed new service kit, connected drainage system, programmed control board · Parts: DA82-02695A — Ice Maker Service Kit (complete assembly with drain components and control board) · Result: Ice maker completed full cycle test, produced first batch of ice within 24 hours

Admiral washer — New Philadelphia, OH

Reported: The customer reported their Admiral washer was not spinning clothes out. This is typically a symptom that indicates issues with the spin cycle or drainage system.

Diagnosis: Upon arrival at the scheduled appointment time, we could not replicate the problem. The washer appeared to be functioning normally during our testing.

Repair: Work: Diagnostic testing · Parts: No parts recorded · Result: Could not replicate the reported problem

Whirlpool refrigerator (WRF560SEYW00) — North Canton, OH

Reported: The customer reported that the refrigerator’s crisper drawer was stuck and wouldn’t slide back into place after being pulled out. They noticed the drawer felt like it was hitting something when they tried to push it closed, and food items were getting warm because the drawer couldn’t seal properly.

Diagnosis: We found significant ice buildup in the freezer section that had extended into the fresh food compartment area. The ice formation was blocking the drawer track and preventing normal operation. This typically happens when the drain tube becomes clogged or damaged, causing defrost water to freeze instead of draining properly.

Repair: Work: Defrosted ice buildup and installed new drain tube · Parts: W10619951 — drain tube · Result: Drawer slides smoothly and closes completely with proper seal

Admiral dryer (AED4675YQ1) — North Canton, OH

Reported: The dryer would start and run continuously without advancing through its programmed cycle. Clothes came out warm but still damp, even after extended run times. The customer had to manually stop the unit and restart it multiple times to get loads fully dried.

Diagnosis: Testing revealed the timer mechanism had failed internally. The motor contacts were stuck in the on position, preventing the normal cycle advancement that controls heat duration and cool-down periods. This is a common failure point on Admiral dryers from this era, where the plastic timer gears wear down over time.

Repair: Work: Removed control panel, disconnected wiring harness, installed new timer, and verified proper cycle advancement · Parts: W11043389 — timer assembly · Result: Dryer now completes full timed cycles with proper heat-to-cool transitions

Whirlpool dryer (WED9550WW1) — North Canton, OH

Reported: The WED9550WW1 was running through complete cycles but leaving clothes damp. What should have been a single 45-minute cycle was stretching into two or three runs, with the homeowner having to restart the dryer repeatedly to get laundry properly dried.

Diagnosis: Testing revealed the heating element had failed — no heat generation during the heating phase. Additionally, the external vent was packed with lint buildup, restricting airflow even when the heating element had been working. Without proper heat and airflow, the moisture had nowhere to go, leaving clothes sitting in humid air instead of drying.

Repair: Work: Installed new heating element, cleaned external vent system, tested airflow and heat output · Parts: WP8544771 — heating element assembly · Result: Full drying cycle completed in 42 minutes with completely dry clothes

Samsung dryer (DV42H200EP/A3) — North Canton, OH

Reported: The homeowner reported their Samsung DV42H200EP/A3 dryer would accept a cycle selection and the timer would start counting down, but the drum wouldn’t turn. All control panel indicators worked correctly, suggesting the issue was mechanical rather than electrical.

Diagnosis: When we opened the top panel, we found the idler pulley had seized. This spring-loaded pulley keeps tension on the drive belt that connects the motor to the drum. When it fails, the belt goes slack and can’t turn the drum even though the motor runs. Samsung uses a plastic idler assembly on this model that’s prone to bearing failure after several years of use.

Repair: Work: Removed old idler pulley, installed new assembly with proper belt tension · Parts: DC93-00634A — idler pulley assembly · Result: Drum spins smoothly through complete dry cycles

Whirlpool refrigerator (WRF560SMHV00) — North Canton, OH

Reported: The freezer door on this WRF560SMHV00 model wasn’t sealing completely. The customer noticed the door would bounce back slightly when closed, leaving a small gap that allowed cold air to escape. This caused frost buildup and increased energy consumption as the compressor ran more frequently to compensate.

Diagnosis: During inspection, we found the door alignment was off due to a loose screw in the door slide mechanism. This screw had worked itself loose over time, creating interference when the door tried to close fully. The door gasket was still in good condition, so once the mechanical issue was resolved, the seal would be restored.

Repair: Work: Tightened the loose screw in the door slide assembly · Parts: None required · Result: Door now closes completely with proper seal engagement

GE dishwasher (HDA2100V35WW) — North Canton, OH

Reported: The customer reported water standing in the bottom of the dishwasher after each wash cycle. The unit would fill and run through its wash phases, but the final drain cycle wasn’t working. This left dirty water sitting in the tub, creating odors and preventing normal use.

Diagnosis: Testing revealed the timer was stuck and couldn’t advance to the drain cycle properly. The drain solenoid had also failed, meaning even if the timer worked, the valve wouldn’t open to allow water out. Additionally, the right door seal was compromised, which can affect the pressure dynamics needed for proper drainage in this model.

Repair: Work: Removed old timer assembly, installed new drain solenoid valve, replaced compromised door seal · Parts: WD21X10474 timer, WD21X10060 drain solenoid, WD8X227 right door seal · Result: Ran full cycle test — dishwasher now drains completely with no standing water

Frigidaire refrigerator (FFSS2614QP0) — North Canton, OH

Reported: The homeowner called because their FFSS2614QP0 side-by-side refrigerator had temperature control issues. The freezer was freezing items solid while the refrigerator section couldn’t keep food properly chilled. This classic symptom pointed directly to airflow problems between compartments.

Diagnosis: The damper assembly controls airflow from the freezer to the fresh food section. When we opened the unit, the damper wasn’t responding to temperature demands — it stayed stuck in one position. Visual inspection confirmed the motor mechanism had failed, preventing the damper door from opening and closing as needed. Without proper airflow regulation, the freezer overcooled while the refrigerator section warmed up.

Repair: Work: Removed failed damper unit, installed new assembly, calibrated temperature sensors · Parts: 242303001 — damper assembly · Result: Both compartments returned to proper temperatures within two hours

Frigidaire refrigerator (FFSS2614QS4A) — North Canton, OH

Reported: The customer reported their FFSS2614QS4A was leaking an oily yellow substance from underneath and the refrigerator section wouldn’t cool below 44°F. Food was spoiling quickly, and the leak was creating a mess on their kitchen floor.

Diagnosis: The oily yellow liquid indicated compressor oil migration, typically caused by a failing start device. The compressor wasn’t cycling properly due to a bad starter and run capacitor. Without these components working correctly, the compressor couldn’t maintain the refrigerant flow needed for proper cooling.

Repair: Work: Replaced both compressor electrical components and cleaned oil residue · Parts: 241941005 — compressor starter device · Result: Refrigerator temperature dropped to proper range within 2 hours, no further leaking

Whirlpool refrigerator (WRF560SEYM00) — North Canton, OH

Reported: The customer reported excessive ice accumulation in the freezer compartment, water that barely trickled from the dispenser, and an ice maker switch that wouldn’t stay in position. These seemingly unrelated issues all pointed to a drainage problem affecting the refrigerator’s defrost cycle and water system operation.

Diagnosis: Inspection of the WRF560SEYM00 revealed a completely blocked drain tube. When defrost water can’t drain properly, it refreezes in the freezer compartment and creates backpressure that affects the water dispenser flow. The ice buildup also interfered with the ice maker’s mechanical components, causing the switch to lose its proper seating.

Repair: Work: Removed blocked drain tube, installed new assembly, cleared drainage pathway · Parts: W11190084 — drain tube assembly · Result: Verified proper water flow, defrost drainage, and ice maker switch operation

GE dishwasher (GDT655SSJSS) — North Canton, OH

Reported: The customer reported their GE dishwasher model GDT655SSJSS was completely unresponsive to the start button. The indicator light would turn orange when pressed, and they could select different wash cycles, but the dishwasher wouldn’t begin any cycle. The unit had power and the display worked normally, but no water would fill or pumps would activate.

Diagnosis: After testing the door latch, wiring connections, and user interface, we traced the problem to the main control board. The board was receiving the start command from the button but failing to send the proper signals to begin the wash sequence. This is a common failure point on this GE model where the control board’s relay circuits wear out over time.

Repair: Work: Removed old control board, installed new board, reconnected all wiring harnesses · Parts: WD21X24901 — main control board · Result: Ran complete test cycles to verify all functions working properly

Samsung refrigerator (RSG257AARS) — North Canton, OH

Reported: The homeowner reported that ice wouldn’t dispense from the door. When they pressed the dispenser lever, nothing happened — the ice door flap wasn’t opening at all. The mechanism appeared completely unresponsive.

Diagnosis: We removed the dispenser housing and found the ice door flap assembly had failed internally. Ice buildup around the mechanism suggested the flap had been sticking for some time before failing completely. The actuator motor and linkage were both compromised, requiring full assembly replacement.

Repair: Work: Removed old assembly, cleared ice buildup, installed new flap mechanism · Parts: DA97-06473B — Ice route assembly case (complete door flap mechanism) · Result: Ice dispenser now operates normally with proper flap opening and closing

GE washer (GLWN2800D1WS) — North Canton, OH

Reported: The washer would complete its wash and rinse cycles normally, but when it hit the spin cycle, it would shake the entire laundry room and produce grinding, rattling noises. The customer had tried redistributing loads and checking that the washer was level, but the problem persisted with every load.

Diagnosis: The mode shifter assembly was no longer engaging properly, causing the transmission to slip during high-speed spin cycles. Additionally, the main tub bearing had worn down, allowing excessive movement of the wash basket. This combination created the violent shaking and metal-on-metal grinding sounds the customer was hearing.

Repair: Work: Disassembled transmission housing, replaced mode shifter assembly and all related seals, installed new tub bearing · Parts: WH38X10019 shaft and tube assembly, WH02X10383 tub seal, WH2X1193 hub nut, WH2X1198 tub bearing · Result: Ran full wash cycles at all speeds — washer now operates smoothly and quietly

Whirlpool refrigerator (ED25PQXFN01) — North Canton, OH

Reported: The refrigerator was running non-stop, never reaching its set temperature long enough to cycle off. The customer noticed higher electric bills and was concerned about premature compressor failure if the issue wasn’t addressed quickly.

Diagnosis: We checked for frost accumulation on the evaporator coils first, as this is a common cause of continuous running. No frost was present, but the coils were coated with dust and debris. Dirty evaporator coils act like insulation, preventing proper heat transfer and forcing the refrigerator to run constantly to maintain cool temperatures.

Repair: Work: Thoroughly cleaned evaporator coils and surrounding area · Parts: None required · Result: Refrigerator began cycling normally within 30 minutes

Frigidaire dishwasher (FGID2466QF2A) — North Canton, OH

Reported: The customer reported that during a normal wash cycle, the middle spray arm suddenly fell off and was rattling around in the bottom of the dishwasher. The dishes weren’t getting clean, and they were concerned about potential damage to the unit.

Diagnosis: The middle spray arm on the FGID2466QF2A attaches to the underside of the upper dish rack through a simple snap-fit connection. Over time, food debris or hard water deposits can interfere with this connection, or the plastic tabs can flex enough to lose their grip. We found no damage to the spray arm itself or the mounting mechanism — it had simply worked loose.

Repair: Work: Cleaned mounting area, aligned spray arm properly, snapped back into position · Parts: None required · Result: Spray arm secure, full wash cycle test completed successfully

Whirlpool refrigerator (WRS322FDAM04) — North Canton, OH

Reported: The customer reported their ice machine stopped working completely. Water was still dispensing from the door, and the refrigerator was cooling normally, but no ice was being produced. The ice maker would go through its cycles but never actually filled with water or dropped ice.

Diagnosis: Testing revealed the ice maker assembly had failed internally. While the water supply line was clear and had proper pressure, and the electrical connections were solid, the ice maker’s internal mechanisms were no longer functioning. The unit was cycling through its harvest sequence but couldn’t complete the ice-making process due to internal component failure in the ice maker module.

Repair: Work: Removed old ice maker, installed new assembly, reconnected water and electrical lines · Parts: D7824706Q — complete ice maker assembly · Result: Ice maker immediately began proper cycling and produced first batch of ice within 24 hours

Kenmore dryer (110.68102310) — North Canton, OH

Reported: The customer reported loud screeching sounds coming from their Kenmore dryer model 110.68102310. The noise was consistent during the drum rotation and had been getting progressively worse over several weeks.

Diagnosis: Opening the cabinet revealed a worn idler pulley that was no longer maintaining proper belt tension. The pulley bearings had deteriorated, causing the metal-on-metal contact that created the screeching. Additionally, heavy lint accumulation inside the drum housing and a kinked vent hose were restricting proper airflow, forcing the motor to work harder.

Repair: Work: Replaced worn pulley, cleared all lint from internal components, straightened vent hose · Parts: 279640 — idler pulley assembly · Result: Silent operation restored with improved drying efficiency

Maytag washer (MVWC415EW1) — North Canton, OH

Reported: The homeowner reported that their washer would fill, agitate, and drain normally, but clothes came out dripping wet because the spin cycle wasn’t working. The drum would barely move during what should have been the high-speed spin phase, and you could hear the motor running without any real action happening inside the tub.

Diagnosis: After removing the agitator and accessing the drive components, we found the plastic drive hub (part W10528947) had its internal splines completely worn away. This hub connects the transmission to the spin basket — when it strips out like this, the motor spins but can’t transfer that rotation to actually spin the clothes. It’s a wear item on these Maytag top-loaders, especially with heavy use over several years.

Repair: Work: Removed agitator, lifted out spin basket, replaced stripped drive hub, reassembled washer · Parts: W10528947 — drive hub assembly · Result: Ran full wash cycle with test load — spin cycle now extracts water properly, clothes come out damp but not soaking

Maytag washer (MVWC555AW1) — North Canton, OH

Reported: The homeowner reported that their washer would fill, agitate, and drain normally, but the spin cycle would hesitate and fail to reach full speed. Clothes were coming out dripping wet, requiring multiple spin attempts or hand-wringing before they could go into the dryer. The machine made no unusual noises, but you could feel it wasn’t spinning with the normal force.

Diagnosis: We pulled the cabinet and agitator to inspect the drive system. The hub that connects the wash tub to the transmission shaft had failed, allowing the tub to slip during the high-speed spin cycle. This is a common wear point on Maytag top-loaders — the plastic hub takes all the torque from the transmission and eventually cracks or strips out, especially if the machine has been overloaded over the years.

Repair: Work: Removed agitator and tub, installed new hub with proper torque specifications · Parts: W10528947 — wash tub hub assembly · Result: Ran full wash cycle with maximum load — spin reached full speed and extracted water completely

Samsung washer (WF45M5500AP/A5) — North Canton, OH

Reported: The customer reported their Samsung WF45M5500AP/A5 washer wouldn’t fill with water when starting a cycle. They’d select their wash settings, press start, and the drum would remain dry. No error codes displayed on the control panel.

Diagnosis: We started by checking the obvious culprits — water supply valves, inlet hoses, and the fill valve assembly itself. All water connections were solid with proper pressure. The fill valve tested fine electrically. When we ran a test cycle, the washer actually filled normally. The real issue was a timing misperception — this model’s initial fill cycle is quieter and slower than older washers, making it appear like nothing was happening during the first few minutes of operation.

Repair: Work: Tested all fill components, verified proper water flow, demonstrated normal operation cycle · Parts: None required · Result: Customer education resolved the concern — washer was functioning normally

Maytag washer (PERFORMA MODEL #PAV2300AWW) — North Canton, OH

Reported: The customer reported that their washer would fill and drain normally, but the agitator wouldn’t move during the wash cycle. Clothes came out dripping wet because the spin cycle wasn’t engaging properly either. This is a common complaint when the agitator drive system fails.

Diagnosis: We found the agitator completely stuck — it wouldn’t budge by hand. The thrust bearing kit underneath had worn out, allowing metal-on-metal contact that eventually seized the whole assembly. The tightener spring was also stretched beyond spec, which prevented proper engagement of the agitator dogs. This is typical wear on Performa washers after 15-20 years of use.

Repair: Work: Removed agitator assembly, replaced worn bearing components, reinstalled with proper torque specs · Parts: Thrust bearing kit and tightener spring · Result: Agitator moves freely, wash and spin cycles operate normally

GE dryer (GTDP490GD0WS) — North Canton, OH

Reported: The dryer operated through complete cycles but failed to generate any heat. The customer had already replaced the thermal fuse without success and cleaned the venting system. Despite running normally in all other respects, the unit couldn’t dry clothes effectively.

Diagnosis: Testing revealed the gas valve coil packs had failed. These electromagnetic coils control gas flow to the burner assembly. When they fail, the dryer runs through its normal cycle but cannot ignite the gas burner. The control board was sending proper signals, but the faulty coil packs prevented gas valve operation.

Repair: Work: Removed old coil packs from gas valve assembly and installed new units · Parts: 279834 — Gas valve coil packs · Result: Dryer now ignites properly and maintains correct drying temperatures

Whirlpool refrigerator (WRF560SEYW00) — North Canton, OH

Reported: The homeowner reported water pooling under their refrigerator, particularly noticeable in the morning. The leak appeared to be coming from the front bottom of the unit, and they noticed frost accumulation in the freezer compartment that seemed heavier than normal.

Diagnosis: Inside the freezer, we found significant ice buildup around the drain area. The defrost drain hose was completely blocked with ice, preventing normal water drainage during defrost cycles. When the automatic defrost system runs, melted ice water normally flows through this drain to a pan underneath the refrigerator where it evaporates. With the drain blocked, water had nowhere to go except overflow onto the floor.

Repair: Work: Removed all ice buildup from freezer compartment and cleared the blocked drain hose · Parts: None required · Result: Water now drains properly to the evaporator pan with no floor leaks

Maytag dryer (LDG482) — North Canton, OH

Reported: The customer reported two separate issues: their Maytag LDG482 gas dryer was running but producing no heat, and their Whirlpool washer was beginning its agitation cycle prematurely, before the tub had filled with water. Both problems were disrupting their laundry routine significantly.

Diagnosis: Testing the dryer revealed that while the drum turned and the blower operated normally, the gas valve wasn’t opening to ignite the burner. The coil packs that control the gas valve had failed, preventing gas flow to the ignition assembly. On the washer, the temperature control switch was stuck in a position that sent premature agitation signals to the control board.

Repair: Work: Replaced both gas valve coil packs on dryer, installed new push start button, tapped temperature control switch on washer to restore proper function · Parts: 279834 coil packs for gas valve, WP306533 push start button · Result: Dryer now ignites and heats properly, washer fills completely before agitation begins

Frigidaire refrigerator (FFSS2614QP6A) — North Canton, OH

Reported: Water was pooling and dripping from the front freezer door area every time the defrost cycle ran. The ice maker wasn’t working either, and the water dispenser on the door wasn’t getting any flow. The customer thought they might need a new refrigerator.

Diagnosis: The defrost drain was completely blocked with debris and ice buildup. During normal defrost cycles, meltwater had nowhere to go and was backing up into the freezer compartment instead of draining to the pan underneath. We also discovered someone had shut off the water supply valve to the refrigerator — likely during a previous repair or maintenance — and never turned it back on.

Repair: Work: Cleared defrost drain blockage, restored water supply connection, tested ice maker cycle · Parts: None required · Result: No more leaking, ice maker producing cubes, water dispenser flowing normally

GE refrigerator (CYE22USHKSS) — North Canton, OH

Reported: The customer reported that the interior lights in the main refrigerator compartment had stopped working completely. The freezer lights were still functional, and all other refrigerator operations were normal. This made it difficult to locate items, especially in low-light conditions.

Diagnosis: We tested the electrical connections and confirmed the LED light assembly had failed internally. The freezer compartment lights worked fine, indicating the issue was isolated to the fresh food section’s lighting circuit. On GE refrigerators like this CYE22USHKSS model, the LED assemblies are integrated units that need complete replacement when they fail.

Repair: Work: Removed old LED assembly, installed new unit, tested door switch operation · Parts: WR55X11132 — LED light assembly cover for fresh food compartment · Result: Interior lighting restored to full brightness, verified proper on/off cycling with door operation

Samsung washer (WA45H7000A) — North Canton, OH

Reported: The customer noticed puddles of water forming under their Samsung WA45H7000A washer after each wash cycle. The leak was consistent and getting worse, creating a potential water damage risk. The washer was still completing cycles but water was clearly escaping from somewhere beneath the unit.

Diagnosis: We pulled the washer out and removed the rear panel to access the internal components. The pressure hose that connects the water level sensor to the tub had developed a hairline crack along its length. This hose monitors water levels during the wash cycle, and when compromised, it allows pressurized water to leak out instead of maintaining proper system pressure.

Repair: Work: Disconnected old pressure hose, installed new hose with proper routing and secure connections · Parts: Pressure hose assembly · Result: Ran full wash cycle with no leaks detected, proper water level sensing restored

GE refrigerator (TFXW24RLL) — North Canton, OH

Reported: The customer reported loud noises coming from their GE refrigerator when it was running. These sounds were concerning enough to prompt a service call, though they described the noise as intermittent rather than constant.

Diagnosis: During our inspection, the refrigerator was operating normally with no unusual sounds present. This is typical with noise complaints — many refrigerator sounds are intermittent and related to normal cycling of the compressor, fans, or defrost system. Without the noise occurring during our visit, we couldn’t pinpoint a specific component failure.

Repair: Work: Comprehensive inspection of compressor, condenser fan, evaporator fan, and defrost components · Parts: None — no fault found during inspection · Result: Customer advised to monitor and call back if noise returns with specific details about timing and duration

Maytag washer (MVWC415EW1) — North Canton, OH

Reported: The homeowner reported that their washer would fill and wash normally, but at the end of the cycle, clothes came out soaking wet. Water would remain standing in the tub, and the spin cycle wasn’t working effectively. This is a classic symptom of drive system failure in top-load washers.

Diagnosis: After removing the agitator and accessing the drive assembly, we found the drive hub was completely stripped out. The plastic drive hub connects the transmission to the wash basket, and when it fails, the basket can’t spin properly during the drain cycle. This was actually a warranty replacement for a previous repair part that had malfunctioned, which explains why the failure happened relatively quickly.

Repair: Work: Removed agitator, replaced stripped drive hub, reassembled wash basket connection · Parts: Drive hub assembly (warranty replacement) · Result: Drainage improved significantly, though the transmission showed signs of wear that will require future attention

Samsung fridge (RF260BEAESR/AA) — North Canton, OH

Reported: The customer reported their freezer drawer ice maker had completely stopped producing ice. The unit would go through its cycles, but no water was reaching the ice mold. This is a common failure point on Samsung’s bottom-freezer models from this generation.

Diagnosis: We accessed the ice maker assembly and traced the water supply line. The fill tube — the small plastic component that directs water into the ice maker — had cracked internally, preventing proper water flow. This part takes a beating from repeated freeze-thaw cycles and typically fails after 5-7 years of use.

Repair: Work: Removed ice maker assembly, replaced faulty fill tube, reassembled and tested water flow · Parts: DA97-00209Z — Assembly pipe water freezer (fill tube) · Result: Ice maker immediately began filling properly and completed full ice-making cycle

Whirlpool washer (WTW4950HW1) — North Canton, OH

Reported: Wouldn’t drain and spin completely. Then made noise without moving. Now sensing light flashes.

Maytag dishwasher (MDBH979AWS1) — North Canton, OH

Reported: Leaking

Whirlpool dryer (LER7620KQ0) — North Canton, OH

Reported: Running cycle but no heat.

Frigidaire dryer (FFQE5000QW0) — North Canton, OH

Reported: Dryer is not heating. HPM

Frigidaire refrigerator (FGHS2655PF2) — North Canton, OH

Reported: Ice maker is not making ice and the temperature is increasing in the freezer side.

Frigidaire refrigerator (FGHF2344MF7) — North Canton, OH

Reported: Water leaking from ice maker.

Maytag dryer (MDG3000AWW) — North Canton, OH

Reported: The customer reported their dryer would run through cycles but clothes weren’t drying properly. Sometimes it would heat normally, other times it would run cold. The drum was turning and the controls responded, but the heating element wasn’t getting consistent power.

Diagnosis: We tested the electrical components and found the coil packs were intermittently failing to energize the heating element. These coils control the gas valve operation in gas dryers or the heating element circuit in electric models. When they fail, you get exactly this symptom — inconsistent heating that makes the dryer unreliable for completing cycles.

Repair: Work: Removed old coil packs and installed new assembly · Parts: 279834 — Coil valve assembly · Result: Tested full cycle with proper heat throughout

Maytag dryer (MGDB850YW1) — North Canton, OH

Reported: The customer reported that their Maytag dryer (model MGDB850YW1) was running but producing no heat, leaving clothes damp after full cycles. Meanwhile, their dishwasher was creating puddles on the kitchen floor from a leak underneath the unit. Both appliances failing simultaneously meant laundry and dishes were piling up.

Diagnosis: On the dryer, we found the thermal fuse had blown, cutting power to the heating element — a common failure on this model when lint restricts airflow. The idler pulley was also worn and making noise during operation. For the dishwasher, the inlet hose had developed a crack where it connects to the water supply valve, causing the leak during fill cycles.

Repair: Work: Replaced both dryer components and repaired dishwasher inlet hose connection · Parts: WP3390719 thermal fuse, WPW10547292 idler pulley · Result: Dryer heated properly through test cycle, dishwasher completed leak-free wash cycle

Whirlpool refrigerator (WRT311FZDM00) — North Canton, OH

Reported: Hello, Sam. Thank you for your reach out. Hpm maintenance has been out to look at the fridge and/or replace the seal a few times since I moved in May. The freezer gets jam packed with ice, so it registers that the fridge is a safe temperature when it is not. I oftentimes keep a chair in front of the door to keep the door closed as well. I’ve thrown out probably thousands worth of food in the past 6 months. The last guy who came and looked at it told me it should be replaced but reported to hpm that it was working fine.

Whirlpool dryer (WED9500TC2) — North Canton, OH

Reported: No heat. Thank you 😊 actually it is a whirlpool dryer duet with steam not heating and if possible I also have a Samsung fridge that works fine but the display panel does not If time could you take a look at that as well? Thanks!

Samsung refrigerator (RF25HMEDBSG) — North Canton, OH

Reported: Top part of fridge does not seem to keep cold. Condensation and frost forming in back of fridge.

GE dryer (HTDX100ED2WW) — North Canton, OH

Reported: The temperature dial suddenly doesn’t function …it’s attached but just floats.

Kenmore refrigerator (253.68899015) — North Canton, OH

Reported: Not very cold – At highest setting

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