Appliance Repairs — Week of May 12, 2025 | Stark County, OH

Whirlpool refrigerator (WRF560SEYB00) — Akron, OH

Reported: The ice making arm has fallen off in ice-making mode. When this happens, the icemaker can’t complete its cycle properly and won’t produce ice.

Diagnosis: We found the icemaker arm had become detached from its mounting mechanism. This can happen over time due to normal wear or if the arm gets bumped during regular use.

Repair: Work: Reinstalled icemaker arm · Parts: No parts required · Result: Icemaker arm securely reattached and functioning properly

JennAir cooktop (88353) — Akron, OH

Reported: The customer reported that the right front small burner was not working on their JennAir cooktop. This burner showed no signs of heating when turned on.

Diagnosis: Our inspection revealed that the surface element had failed and needed replacement. The burner element itself was the root cause of the heating failure.

Repair: Work: Ordered and installed replacement burner element · Parts: ELMNT-SURF — Surface element · Result: Right front small burner restored to full heating function

LG dishwasher (LDF7774ST) — Akron, OH

Reported: The customer reported their LG dishwasher was showing code HE and had a bad heating element. This error code indicates the dishwasher’s heating system wasn’t functioning properly.

Diagnosis: Our technician confirmed the heating element had failed, triggering the HE error code on this LDF7774ST model.

Repair: Work: Installed element · Parts: AEG72950001 — heater assembly · Result: Operation is normal, issue resolved

Whirlpool washer (WTW4900BW1) — Akron, OH

Reported: The customer reported that their Whirlpool washer appeared to have standing water left in the machine after cycles. Additionally, it wasn’t spinning clothes properly, leaving them entirely soaked at the end of the wash.

Diagnosis: I checked the machine and found no error codes saved in memory. The washer was not properly leveled, which was likely causing it to sense an off-balance condition during the spin cycle and reduce to half speed as a safety measure.

Repair: Work: Leveled the washing machine · Parts: No parts needed · Result: Issue resolved — machine now spins at full speed

Admiral fireplace — Akron, OH

Reported: The Admiral fireplace will not light when the customer tried to operate it. The unit was completely unresponsive to control inputs.

Diagnosis: We tested the control system and discovered the batteries in the fireplace control had died. Dead batteries prevented the ignition system from receiving the signal to light.

Repair: Work: Replaced dead batteries with fresh ones · Parts: Batteries in fireplace control unit · Result: Fireplace ignited properly and responded to all control functions

Kenmore dryer (1106012511) — Akron, OH

Reported: The customer reported their dryer runs not getting hot. The unit would complete cycles but clothes remained damp and cold, indicating a complete loss of heating function.

Diagnosis: Inspection of the electrical connections revealed wires over heated due to loose connection and/or shorting out. The terminal block showed clear signs of heat damage from compromised electrical connections that created dangerous arcing and resistance.

Repair: Work: Installed new terminal block and cord · Parts: 279320 terminal block, 086844910224 three prong dryer plug · Result: Dryer restored to full heating operation with safe electrical connections

GE refrigerator (GFSL6KEXBLS) — Akron, OH

Reported: The customer reported accumulating ice on the rear of fridge compartment. This ice buildup was affecting the refrigerator’s cooling performance and creating moisture issues inside the fresh food section.

Diagnosis: The fresh food evaporator was frozen up. This was caused by a plugged defrost drain. When the defrost drain becomes blocked, condensation cannot properly exit the refrigerator, leading to ice accumulation and frozen evaporator coils.

Repair: Work: Cleared the drain and installed a leak kit, replaced the ice maker · Parts: DA82-01415A — Water Leakage Assembly, DA97-06318A — Ice Maker Assembly · Result: Proper drainage restored and ice accumulation eliminated

Admiral dishwasher (GFSS6KKYESS, FRT18IL6JM3) — Akron, OH

Reported: The customer had multiple appliance issues requiring attention during our scheduled service visit on May 21, 2020.

Diagnosis: We found a piece of plastic that was floating around in the dishwasher drain pump. Additionally, the ice bin in the fridge needed replacement, and the thermostat in the garage refrigerator required service.

Repair: Work: Replaced the ice bin in the fridge, replaced the thermostat in the garage refrigerator, and removed a piece of plastic that was floating around in the dishwasher drain pump · Parts: WR29X10098 — ice bucket assembly, 241537103 — temperature control · Result: All three appliances restored to proper operation

Frigidaire refrigerator (Ffht1826lwc) — Alliance, OH

Reported: The customer reported that the freezer works but the refrigerator not cooling. Temps were reading 60 degrees, and they had to throw food out due to spoilage.

Diagnosis: I found the fan motor had failed. The freezer had light frost built up in compartment from lack of moving air, confirming that air circulation between compartments had stopped.

Repair: Work: Replaced the fan motor · Parts: 242077705 — fan motor · Result: Operation appears normal and issue is resolved

Frigidaire dryer (FER641FS0) — Alliance, OH

Reported: The dryer barrel was not tumbling. The customer had tried every setting and time limit but it just rattled.

Diagnosis: The belt had broken. When a dryer belt snaps, the drum can’t rotate properly, which explains why the unit was just rattling instead of tumbling clothes.

Repair: Work: Repaired using the kit which includes the bearing, pulley and new belt · Parts: 5304457724 — Dryer preventive maintenance kit (includes bearing, pulley and new belt) · Result: The operation is normal

Admiral washer (ATF7000ES1) — Alliance, OH

Reported: The Admiral washer was showing an E20 error message and stopping mid-cycle. The customer mentioned it had been acting funny before this, but now it was consistently failing and displaying the error code.

Diagnosis: The E20 error on Admiral washers typically indicates a drainage issue. We found the coin trap under the washer was completely clogged, preventing proper water drainage and triggering the error message.

Repair: Work: Cleaned coin trap under washer · Parts: None needed · Result: Good to go

Whirlpool washer (WTW8000BW0) — Alliance, OH

Reported: The customer reported that halfway through wash cycle, they would get error code F51. When they tried to reset and drain and spin, they heard a clunking noise with no spin, and the F51 error code would return.

Diagnosis: During our inspection of this Whirlpool washer, we found that something was loose on bottom of the tub. This looseness was causing the spin basket to move improperly, creating the clunking noise and preventing proper spin cycles, which triggered the F51 error code.

Repair: Work: Secured loose component on bottom of tub · Parts: No parts required · Result: Washer completed full cycles without error codes or clunking noises

Whirlpool dishwasher (GU2275XTVY3) — Berlin Center, OH

Reported: The customer reported that when they hit the buttons for the wash settings, the indicators would light up. After about 39 seconds, nothing happens and the lights turn off.

Diagnosis: Our inspection determined the dishwasher needs control board and possibly UI board replacement. The control system was failing to maintain power to the cycle after the initial startup sequence.

Repair: Result: No repair completed due to customer choosing replacement

Samsung refrigerator (RF284FEDTWW) — Bolivar, OH

Reported: The customer reported water leaking into the bottom of fridge under the pull out deli tray. This type of water accumulation typically indicates drainage problems within the refrigerator’s defrost system.

Diagnosis: We found the defrost drain in the fridge was completely plugged, preventing proper water drainage during the defrost cycle. Additionally, the ice maker needed Y-clips installed to prevent frosting that could contribute to drainage issues.

Repair: Work: Cleared the plugged defrost drain in the fridge and installed Y-clips on the ice maker to prevent frosting · Parts: DA82-01415A Water Leakage Assembly, DA82-02367A Y-Clip Assembly · Result: Water drainage restored to normal operation

LG washer (WT4970CW) — Brewster, OH

Reported: The customer reported their LG washer makes loud noises when running especially on a spin cycle. He described it as being similar to the drain pump during spin but way louder.

Diagnosis: We were unable to replicate the noise during our diagnostic visit. Intermittent issues like this can be challenging to diagnose when they don’t occur consistently.

Repair: Work: Diagnostic evaluation · Parts: No parts recorded · Result: Customer will try to get a video if it happens again

Frigidaire freezer (LFFH21F7HWA) — Canton, OH

Reported: The customer reported their freezer was not keeping cold enough to freeze. The unit was running but temperatures weren’t dropping low enough to properly preserve frozen foods.

Diagnosis: Testing revealed the electronic control board was malfunctioning, preventing the freezer from maintaining proper temperatures. The control board manages the cooling cycle and temperature regulation in this Frigidaire model.

Repair: Work: Replaced control board · Parts: 297235200 — Electronic Control · Result: Operation is normal, issue resolved

Frigidaire dryer (FDG336RES2) — Canton, OH

Reported: The customer reported that the dryer will rotate but does not have any heat. The drum was turning normally, but clothes weren’t drying because no heated air was circulating through the system.

Diagnosis: Our inspection revealed multiple failed components affecting the dryer’s heating system. The coil valves had stopped functioning, preventing proper gas flow to the burner assembly. We also found the drive belt was worn and the timer knob was damaged.

Repair: Work: Replaced coil valves, belt, and timer knob · Parts: 279834-COIL-VALVE, 134011703-KNOB,TIMER,WHITE/GRAY, 134503600-BELT DRYER · Result: Dryer now heats properly and operates normally

Admiral Dishwasher; disposal (NA`) — Canton, OH

Reported: The property manager contacted us to schedule service for a dishwasher and garbage disposal at an occupied rental unit. The tenant, Deborah Henry, was experiencing issues with both appliances not functioning properly.

Diagnosis: Upon arrival and inspection, we discovered the sink drain was plugged. This wasn’t an appliance issue at all — the blockage in the drain line was preventing both the dishwasher and disposal from operating correctly.

Repair: Work: Cleared the plugged sink drain · Parts: None required · Result: Both appliances returned to normal operation

Whirlpool dishwasher (New) — Canton, OH

Reported: The customer had a new dishwasher that needed installed in their kitchen. They would dispose of the old one themselves.

Diagnosis: This was a straightforward installation job — replacing an old Maytag dishwasher with a new Whirlpool unit. The existing connections and space were evaluated for compatibility with the new appliance.

Repair: Work: Replaced Old Maytag dishwasher with new Whirlpool one · Result: Everything went well, no leaks

LG dryer (SENSOR DRY DLE2101W) — Canton, OH

Reported: The customer reported their dryer was making loud noise during operation. This kind of noise usually points to something blocking the airflow or interfering with the blower assembly.

Diagnosis: Dryer had debris buildup in blower. The accumulated lint and debris was causing the blower wheel to work harder and create excessive noise. We also found lint buildup throughout the cavity of the dryer that needed attention.

Repair: Work: Cleared debris buildup in blower, cleaned lint from cavity of the dryer, and repaired the vent · Parts: Vntaf496-Aluminum dryer vent flexible · Result: Dryer now runs quietly with proper airflow

LG refrigerator (LFC20740ST/00) — Canton, OH

Reported: The customer contacted us because their ice makers were not working and they were getting some water out from underneath the refrigerator. This combination of symptoms often points to water supply issues in the icemaker system.

Diagnosis: Upon inspection, we found sediment buildup that was obstructing the icemaker fill valve. This blockage was preventing proper water flow to the ice makers and causing water to leak underneath the unit.

Repair: Work: Cleared sediment buildup that was obstructing the icemaker fill valve · Parts: No parts recorded · Result: Good to go

GE dishwasher (GDF610PMJ2ES) — Canton, OH

Reported: This was our second service call for the same issue – intermittent beeping, then power is lost to the unit at least once a week. The customer had been able to get it to reboot by flipping the breaker, but now that was not working. Unit had no power and would not turn on.

Diagnosis: The intermittent symptoms pointed to failing control electronics that had now completely shut down. When electrical components start cycling on and off randomly before dying entirely, it typically indicates deteriorating circuit boards that can no longer maintain stable power distribution to the dishwasher’s systems.

Repair: Work: Replaced main control board and UI · Parts: WD21X24900C service machine control, WD21X31902C configured UI board · Result: Dishwasher powers on normally with full function restored

GE dryer (GTD33EASK0WW) — Canton, OH

Reported: The customer reported their dryer doesn’t work and the push button start doesn’t turn the unit on when pressed. They discovered that turning the dial’s left and right on the control panel several times sometimes made it come on, suggesting a dead spot in the control panel.

Diagnosis: Testing the control system confirmed the timer/control unit had internal contact failures. The intermittent operation when manipulating the dial indicated worn contact points within the timer mechanism, creating dead spots where no electrical connection was made.

Repair: Work: Installed new timer · Parts: WE04X25280 — Timer control unit · Result: Push button start now operates normally with consistent response

GE dishwasher (GDT58OSMF8ES) — Canton, OH

Reported: The customer reported their dishwasher leaking. Water was present where it shouldn’t be, indicating a component failure in the leak detection system.

Diagnosis: We found the float switch/thermistor assembly had failed. This component is designed to detect water levels and prevent flooding by shutting down the dishwasher when excess water is detected. When it fails, the dishwasher can’t properly manage water levels, leading to leaks.

Repair: Work: Replaced float switch/thermistor in dishwasher · Parts: WD21X10519 — Switch flood assembly · Result: Dishwasher operating without leaks

Samsung dryer (DV330AEBXXA03) — Canton, OH

Reported: The customer reported no heat from their Samsung dryer. Clothes were tumbling normally but coming out damp and cold after complete cycles.

Diagnosis: Testing revealed the heating element had burned out completely. This is a common failure point in Samsung dryers, especially as units age and the element experiences repeated heating and cooling cycles.

Repair: Work: Installed new heating element · Parts: DC97-14486A — Assembly Duct Heater · Result: Dryer now produces proper heat and dries clothes effectively

GE washer (HTWP1400F1WW) — Canton, OH

Reported: The customer reported their washer was filling up washing and washing and water is pouring out of bottom. This type of symptom typically indicates a control issue that’s causing the wash cycle to malfunction.

Diagnosis: During our diagnostic testing, the washer started working while we were running it through cycles. This intermittent behavior points to a problem with either the timer or the motor control – components that can fail sporadically before completely giving out.

Repair: Work: Diagnostic testing and cycle monitoring · Parts: No parts recorded · Result: Washer started working normally during testing

Maytag dryer (MDE12CSACL) — Canton, OH

Reported: The apartment complex had dryer #10 operating for free because the timer wasn’t properly connected to the coin pusher mechanism. Additionally, dryer #9 needed mechanical repairs including the rear bulkhead, rollers and belt replacement.

Diagnosis: On dryer #10, we found the timer needed replacement to restore proper coin operation. Dryer #9 had worn rear bulkhead, rollers and belt that required replacement for continued operation.

Repair: Work: Replaced the rear bulkhead, rollers and belt on dryer #9. Replaced the timer on dryer #10. · Parts: WP33001275 torsion timer, 33001178 back tumbler, WPY312959 belt, 12001541 support · Result: Both dryers restored to proper operation with coin functionality working correctly

Frigidaire refrigerator (FGHS2355PH6B) — Canton, OH

Reported: The customer reported their Frigidaire refrigerator was leaking water. This is a common complaint that can indicate several different issues with the cooling system or drainage.

Diagnosis: Upon inspection, we found the defrost drain was plugged. When this drain becomes blocked, condensation from the defrost cycle cannot flow properly and instead backs up and leaks out of the refrigerator.

Repair: Work: Cleared the plugged defrost drain · Parts: No parts needed · Result: Issue is resolved — refrigerator no longer leaking

Whirlpool washer (WTW7000DW) — Canton, OH

Reported: The washer was leaving water on the ground after running. The customer noticed the rug in front was soaked after a run, put a towel down and ran it again and the towel was wet. Connections in the back weren’t leaking as the washer filled, and the drain connection did not feel wet when checked after running.

Diagnosis: We found the drain hose was leaking around the stand pipe. The hose wasn’t properly seated in the drainage connection, allowing water to escape during the drain cycle rather than flowing completely into the home’s drain system.

Repair: Work: Inserted the drain hose farther into the pipe · Parts: None required · Result: Resolved the leak issue

Maytag dryer (MDE26CSACL) — Canton, OH

Reported: The dryer was not drying clothes. This was particularly problematic since it’s a coin-operated unit in a commercial setting where customers expect their clothes to come out fully dry after paying for a cycle.

Diagnosis: Testing revealed that the heat element had failed. Without a functioning heating element, the dryer could tumble clothes and move air, but couldn’t generate the heat necessary to remove moisture from the load.

Repair: Work: Replaced the failed heat element · Parts: WP308614 — heating element · Result: The dryer is operating as designed

Viking exhaust hood (VRHW36EP) — Canton, OH

Reported: When you turn on it just hums and does not work like it’s supposed to. The exhaust hood was receiving power but couldn’t complete its normal operation cycle.

Diagnosis: We found the exhaust hood motor had failed internally. The motor was receiving electrical power, causing the humming sound, but the internal components could no longer generate the mechanical action needed for proper ventilation.

Repair: Work: Removed and repaired the exhaust hood motor · Parts: Electric motor-Repair · Result: Issue is resolved

Whirlpool washer (MVWB835DW1) — Canton, OH

Reported: The customer contacted us because their washer was not responding. They suspected the control panel was bad and needed professional diagnosis.

Diagnosis: Upon inspection, we found an F6E2 error code displayed on the unit. This code specifically indicates a control console failure, confirming the customer’s initial assessment that the control panel had gone bad.

Repair: Work: Replaced the control console and ran a service calibration · Parts: W10861510 — control console · Result: Issue is resolved

Samsung dryer (DV330AEB/XAA-00) — Canton, OH

Reported: The customer reported their Samsung dryer spins but won’t heat. The unit would run through cycles normally but clothes came out damp and cold.

Diagnosis: We tested the dryer’s heating system and found the high limit thermal fuse had failed. This safety component cuts power to the heating element when it detects excessive temperature, preventing the dryer from producing heat even though the drum continues to turn.

Repair: Work: Replaced the high limit thermal fuse · Parts: DC96-00887C — thermal fuse · Result: The dryer is operating correctly

Frigidaire refrigerator (25361124101) — Canton, OH

Reported: The complaint came from HPM Property Management reporting that the refrigerator was not cooling. This is typically one of the most serious issues a refrigerator can develop, as it affects the appliance’s core function.

Diagnosis: During our inspection, we found the fridge was unrepairable due to a freon leak. Refrigerant leaks in older units often occur in the sealed system components, which require specialized equipment to locate and repair. In many cases, the cost of finding and fixing these leaks exceeds the value of the appliance itself.

Repair: Work: Diagnostic evaluation of cooling system · Parts: None — unit determined unrepairable · Result: Recommended replacement due to freon leak

Maytag dishwasher (MDBH989AWQ3) — Canton, OH

Reported: The customer reported that the latch system to close door broke off and fell inside the door. This left the dishwasher unable to secure properly for operation.

Diagnosis: Upon inspection, we found the door latch assembly had failed completely, with components breaking off and falling into the door cavity. We determined a latch replacement was needed to restore function.

Repair: Work: Replace the door latch · Parts: WPW10404412 — door latch assembly · Result: That did not resolve the issue. Customer is going to replace unit.

Maytag washer (A105) — Canton, OH

Reported: The customer reported their washing machine smells like smoke or burnt rubber while working. This type of odor typically indicates mechanical friction or electrical issues within the drive system.

Diagnosis: Our inspection revealed multiple worn components in the drive assembly. The belts showed signs of deterioration and the pump required replacement. We also identified the need for a motor glide kit and found debris on the pulleys.

Repair: Work: Installed motor glide kit, cleaned pulleys · Parts: Belts and pump · Result: Problem was unresolveable. Paid customer complete refund.

Samsung refrigerator (RF263AEBP/XAA) — Canton, OH

Reported: The customer reported their refrigerator was not running. When we arrived, the fridge display was totally dead.

Diagnosis: One of the relays on the main board was clicking on and off. As far as I could diagnose, the inverter board was bad. The main board was also no longer available (NLA).

Repair: Work: Diagnosis only · Parts: None · Result: Due to the cost of the repair and age of the machine (as well as the main board being NLA) the customer decided to replace the refrigerator

GE dryer (Dhdvh52gf1ww) — Cuyahoga Falls, OH

Reported: The customer reported that the dryer runs, however it is only pushing out cold air and nothing is drying. The unit would tumble normally but produce no heat, leaving clothes wet after full cycles.

Diagnosis: Testing confirmed the ignitor had failed and was no longer glowing hot enough to open the gas valve. Without a functioning ignitor, the gas burner cannot light, resulting in cold air circulation only.

Repair: Work: Replaced ignitor · Parts: WE4X739 — igniter assembly · Result: Issue has been resolved and dryer is operating normally

Samsung refrigerator (Rh25h5611sr) — Cuyahoga Falls, OH

Reported: The customer reported that their refrigerator side was only cooling to 57 degrees. This temperature was far too warm to keep food safe and indicated a serious cooling system issue.

Diagnosis: Upon inspection, we found the defrost drain in fresh food compartment was plugged and evaporator was iced up. When the defrost drain becomes blocked, water cannot drain properly during defrost cycles, leading to ice buildup on the evaporator coils that blocks proper airflow and cooling.

Repair: Work: Cleared the drain and installed a new heat probe on the drain to keep it clear · Parts: DA61-06796A — Samsung fridge heat probe-defrost · Result: Refrigerator returned to proper cooling temperatures

Admiral washer (Rex5634kq0) — Dellroy, OH

Reported: The Admiral washer wouldn’t cycle. The customer reported that the machine would start but fail to progress through its normal wash sequence.

Diagnosis: Our inspection revealed issues with the water valve assembly. The cutoff thermal and water valve gasket assembly had failed, disrupting the machine’s ability to control water flow and complete its cycles.

Repair: Work: Installed parts · Parts: W10900067-CUTOFF-TML, WH13X24386-WATER VALVE GASKET ASM · Result: Issue is resolved, operation is normal

Admiral Oven/stove; freezer (25328092801, 253.28092801) — Dellroy, OH

Reported: The customer reported that the front burner isn’t working on their Admiral oven/stove. Additionally, the freezer wasn’t cooling well, indicating temperature control issues in the freezer compartment.

Diagnosis: Testing the front burner revealed a faulty switch that wasn’t allowing power to reach the heating element. For the freezer issue, we found that the unit wasn’t defrosting properly, which was causing ice buildup and preventing proper cooling circulation.

Repair: Work: Replaced switch on stove and replaced defrost heating element in freezer · Parts: 316238201 switch, 216730700 defrost heating element · Result: Front burner restored to full operation and freezer defrost cycle working properly

Amana washer (Topload NTW4650YQ0) — East Canton, OH

Reported: No specific complaint was recorded for this service call. The customer scheduled routine maintenance or diagnostic service for their Amana NTW4650YQ0 washer.

Diagnosis: I ran the machine through an automatic diagnostic cycle and found no error codes present. The washer passed all diagnostic tests without issues, indicating the internal systems were functioning properly.

Repair: Work: Leveled machine and ran automatic diagnostic · Parts: No parts recorded · Result: Machine passed diagnostic fine with no error codes

LG washer (WT7200CW) — Fairlawn, OH

Reported: The customer reported no power to their LG washer. They had already checked the breaker and outlet, and tried a hard reset. They also noted they didn’t hear the click when the lid closed and the machine wasn’t engaging.

Diagnosis: The door latch was the culprit. When a washer door latch fails, it prevents the machine from recognizing that the lid is properly closed, which stops the entire wash cycle from starting.

Repair: Work: Reinstalled the door latch · Parts: None — existing door latch reinstalled · Result: Washer working properly with 30-day service guarantee

Viking refrigerator (VCBB363) — Hartville, OH

Reported: The customer reported that alarm code beeps and lights flash going from left to right, causing the compressor to turn off. When they pushed the Alarm Off button, it would beep again 3 or 4 times in a few seconds and shut back off. To keep it cold, they had to force the compressor on using test mode, but after a while it would beep and turn back off.

Diagnosis: Our inspection revealed a disconnected freezer thermister and a plugged defrost drain. The disconnected sensor was causing false temperature readings, triggering the alarm system and shutting down the compressor as a safety measure. The plugged drain was creating additional moisture issues that could lead to recurring problems.

Repair: Work: Reconnected freezer thermister and cleared plugged defrost drain, installed a Whirlpool defrost drain kit to prevent the drain from frosting again · Parts: 819043-HEAT-PROBE — replacement thermister · Result: Alarm codes cleared and compressor resumed normal operation

JennAir cooktop (SCG20200A) — Kensington, OH

Reported: The customer reported a malfunctioning clock/display panel on their JennAir SCG20200A cooktop. The display was not functioning properly, affecting the unit’s operation and user interface.

Diagnosis: Upon inspection, we determined the board was unrepairable. The control board had failed beyond economical repair, which is the component responsible for the clock and display functions on this JennAir model.

Repair: Work: Diagnostic evaluation of malfunctioning display panel · Parts: No parts recorded · Result: Board determined unrepairable, replacement options discussed with customer

Whirlpool dishwasher (WDT710PAYM5) — Kent, OH

Reported: The customer reported their dishwasher starts filling with water and then stops. It will drain though. The unit would begin its cycle normally but couldn’t complete the wash process.

Diagnosis: Our inspection revealed the wash pump had failed on the dishwasher. This component is essential for circulating water during the wash cycles, which explained why the unit could fill and drain but couldn’t complete its cleaning function.

Repair: Work: Diagnosis and consultation · Parts: None — customer chose replacement · Result: Customer scheduled new dishwasher installation

Samsung dryer (DV40J3000EW/A2) — Louisville, OH

Reported: The customer reported their dryer turns on won’t spin or heat and noted they haven’t left it on long enough to be completely sure about the heating. After talking to Samsung repair, they were told it could possibly be control table. The unit worked fine yesterday but now only clicks when the start button is pressed.

Diagnosis: Upon inspection, we found the tension spring on the idler pulley had come loose. This prevented the drum from spinning and would also prevent proper heating since the airflow system depends on drum rotation. Both the idler pulley and heat element were in good condition.

Repair: Work: Reattached tension spring on idler pulley · Parts: None required · Result: Drum spins properly and heating function restored

KitchenAid disposal — Louisville, OH

Reported: The customer contacted us about a garbage disposal that needed replaced. They had already purchased the replacement unit and required professional installation.

Diagnosis: The existing garbage disposal required replacement. The customer had prepared by purchasing a new unit in advance of our service call.

Repair: Work: Swapped out the garbage disposal · Parts: Garbage disposal-Install · Result: Operation is normal

Frigidaire range/cooktop (ES200/300) — Louisville, OH

Reported: The customer reported their Frigidaire ES200/300 range won’t heat up. While the broiler was working normally, the heating element on bottom does not function at all.

Diagnosis: Testing confirmed the oven ignitor had failed completely. When an ignitor goes bad in a gas range, it cannot generate enough heat to open the gas valve, preventing the main burner from lighting even though other components like the broiler may still work.

Repair: Work: Replaced the oven ignitor · Parts: 5303935066 — Ignitor oven kit with nut · Result: Issue is resolved. Preheat in 10 minutes 40 seconds

Whirlpool washer (Cabrio) — Louisville, OH

Reported: The washer is louder during spin cycle and is leaking from the bottom. The customer mentioned they think they overloaded it, and this happened a couple of years ago too.

Diagnosis: Washer has failed bearings. When washer bearings fail, they create excessive noise during the spin cycle and allow water to leak from the bottom of the unit where the tub assembly meets the outer housing.

Repair: Work: Diagnostic evaluation · Parts: No parts recorded · Result: Time for a new washing machine

Whirlpool dryer (WED8000DW4) — Magnolia, OH

Reported: The customer reported that the dryer is not tumbling. The unit would start and run, but the drum remained stationary throughout the cycle, leaving clothes unwashed and the homeowner without a functioning dryer.

Diagnosis: Opening the cabinet revealed a complete drive system failure. The drive belt had snapped, the idler pulley was seized, and the drum support wheels were worn beyond function. This combination of failures meant the drum had no way to rotate even if the motor was attempting to turn it.

Repair: Work: Replaced belt, idler pulley and drum support wheels · Parts: 4392067-REPAIR-DYR — drive belt, idler pulley and drum support wheels · Result: Drum now tumbles smoothly through complete cycles

Whirlpool washer (WTW5000DW1) — Massillon, OH

Reported: The customer called because their washer no longer spins. The unit was draining properly, but clothes were still very wet—though not dripping—after the cycle completed.

Diagnosis: Our inspection revealed that the transmission shaft is corroded. This corrosion was affecting the washer’s ability to complete the spin cycle effectively, leaving excessive moisture in the clothing.

Repair: Work: Replaced corroded hub component · Parts: W10528947 — HUB · Result: Washer restored to spinning operation

Admiral refrigerator (Frs26r4cwo) — Massillon, OH

Reported: The refrigerator worked fine at the old house, then the customer moved and now it doesn’t get cold. Water placed in the freezer does not freeze.

Diagnosis: The start relay had failed. This component is responsible for helping the compressor motor start up properly.

Repair: Work: Replaced the failed start relay · Parts: 5304491941 — starter kit · Result: After replacing it, the refrigerator was operating correctly

Whirlpool dryer (RED4440VQ2) — Midvale, OH

Reported: The customer reported that their dryer won’t power on. No lights, no display, completely dead when they pressed the start button.

Diagnosis: We found the thermal fuse had failed. This safety component cuts power to the entire dryer when it detects overheating, which explains why the unit wouldn’t respond at all.

Repair: Work: Replaced the thermal fuse · Parts: WP3392519 — thermal fuse · Result: Dryer restored to full operation

Admiral stove (fgef306tmfa) — Minerva, OH

Reported: The top oven will not get hot. The customer could use other functions on the stove, but the upper oven compartment remained cold even when set to heating modes.

Diagnosis: Testing revealed the broil element has only 120v to it. This insufficient voltage indicated a problem with the relay control board, which regulates power delivery to the oven’s heating elements. We ordered a new relay control board to restore proper operation.

Repair: Work: Installed board · Parts: 316443945 — relay control board · Result: Oven heats now normally. Issue is resolved.

Admiral frigidaire upright freezer (LFFH21F7HWJ) — Minerva, OH

Reported: The customer had just purchased this used Admiral freezer and plugged it in, but could not figure out the digital control. They had been reading online that there is a setting that shuts off the compressor and couldn’t get the freezer to supply cold air to the unit. The freezer was running from the previous owner.

Diagnosis: Our inspection revealed a filter system failure in this Frigidaire upright freezer. This wasn’t a control panel issue as initially suspected, but rather a refrigerant leak that would require professional attention.

Repair: Work: Diagnostic service to identify filter system failure · Parts: No parts recorded · Result: Customer has a friend that may be able to repair the leak and add Freon

Kenmore refrigerator (59669319010) — Mt Eaton, OH

Reported: The customer called because their refrigerator wasn’t cooling. This was particularly concerning since we had just changed the board less than two weeks prior. The cooling issue happened twice over the weekend, though the unit would resume normal operation after pressing the setting button and waiting a few minutes.

Diagnosis: Given the recent board replacement and the intermittent nature of the problem, we suspected a defective replacement part rather than a new failure mode. The fact that cycling the controls would temporarily restore function pointed to the jazz board we’d recently installed.

Repair: Work: Replaced jazz board and swapped it out under warranty · Parts: Jazz board (warranty replacement) · Result: Unit restored to proper cooling operation

Maytag washer (MVWX700XL2) — New Philadelphia, OH

Reported: The customer contacted us about their Maytag washer making a loud roaring sound in the spin cycle only. It otherwise worked normally, but this issue had been going on for some time.

Diagnosis: The loud roaring noise during spin cycle pointed to internal drive components. Upon inspection, we found the transmission and spin basket hub had failed, causing the excessive noise during the high-speed spin operation.

Repair: Work: Replaced the transmission and spin basket hub · Parts: W11454372 — Gearcase, W10528947 — Hub · Result: Issue is resolved

Samsung fridge (RF4287HARS) — North Canton, OH

Reported: The customer reported their Samsung RF4287HARS refrigerator won’t make ice. This is a common complaint we see with Samsung refrigerators, where the ice maker simply stops producing ice cubes despite the unit otherwise running normally.

Diagnosis: Our inspection revealed the ice maker assembly had failed and required replacement. The DA97-07365G ice maker assembly was no longer functioning properly, preventing ice production in this Samsung model.

Repair: Work: Replaced the complete ice maker assembly · Parts: DA97-07365G — ASSY ICE MAKER AW3 120V · Result: Ice maker restored to proper operation

Maytag washer (MHW3505FW1) — North Canton, OH

Reported: The customer reported their washer was not draining fully and won’t restart when cancelled. This left water standing in the drum and prevented normal operation.

Diagnosis: Investigation revealed articles of clothing stuck in coin trap. This obstruction was preventing proper water drainage and interfering with the washer’s ability to complete its cycle or restart properly.

Repair: Work: Cleared obstruction from coin trap · Parts: None required · Result: Washer now drains fully and restarts normally

GE dryer (GTD65EBSJ3WS) — North Canton, OH

Reported: The customer reported no power to the dryer. This GE model was less than 2 years old, making a total power failure unexpected for such a new appliance.

Diagnosis: Testing revealed a bad control board. The control assembly had failed completely, preventing any power from reaching the dryer’s systems. This component failure explained the total lack of response from the unit.

Repair: Work: Replace control board · Parts: WE22X31717 — Control assembly · Result: Dryer is running and heating

Whirlpool washer (WFW72HEDW0) — North Canton, OH

Reported: The door is locked, its beeping and the panel is flashing F9 and E1, which I looked up in manual, it says its a drainage issue. I cannot open the washer to find the serial number. The washer was completely non-functional with the door safety lock engaged due to the drainage fault.

Diagnosis: The F9/E1 error code combination on this Whirlpool model specifically indicates drain pump failure. Testing confirmed the pump motor had seized and could not remove water from the tub, triggering the safety lockout system to prevent opening the door with water present.

Repair: Work: Installed new pump · Parts: WPW10605427 — drain pump assembly · Result: Door unlocked, error codes cleared, normal wash cycle completed

Maytag Washer; dryer (WTW5000DW2) — North Canton, OH

Reported: Our basement flooded on the 11th. We’ve had to replace a burst pipe and file a claim with insurance for damages. While trying to wash clothes the washer has stopped working, lights blink as if it’s trying to do something, but it always stops.

Diagnosis: Washer had an error code stored for a shifter fault. The shifter actuator controls the transmission’s shift between agitate and spin cycles. When this component fails, the washer cannot complete its wash cycles properly.

Repair: Work: After replacing the shifter · Parts: W10913953 — Actuator (shifter) · Result: It successfully passed the auto test without generating any error codes. Good to go.

Whirlpool washer (RTW4516FW2) — North Canton, OH

Reported: The customer reported they had changed a couple of parts on it but it just won’t engage into any cycle and when it did it had a strange noise. The washer was failing to start proper wash cycles despite previous repair attempts.

Diagnosis: Our inspection revealed that the transmission and shift actuator have failed. These are critical components that control the washer’s agitation and spin functions. When both fail simultaneously, the unit cannot operate properly.

Repair: Work: Diagnostic evaluation of transmission and shift actuator · Parts: None — repair deemed uneconomical · Result: Due to the cost of the repair, the customer is going to replace the unit

Samsung refrigerator (RF28JBEDBSG/AA, SHE3AR52UC/07) — Uniontown, OH

Reported: The Samsung refrigerator’s center drawer will not close all the way. The customer checked to see if anything was caught, but didn’t see anything. They also needed the dishwasher checked out during the same service call.

Diagnosis: We found that the right drawer slide on the refrigerator had failed, preventing the center drawer from closing properly. The dishwasher inspection revealed a faulty drain pump that needed replacement.

Repair: Work: Replaced the right drawer slide on the fridge and the drain pump on the dishwasher · Parts: DA97-13780B assembly rail for the refrigerator, 00611332 drain pump for the dishwasher · Result: Both appliances restored to proper working condition

KitchenAid refrigerator (KFIS29BBMS02) — Uniontown, OH

Reported: Water was leaking out of the fridge onto the floor, happening every couple of days. The homeowner noticed puddles forming beneath the refrigerator on a regular basis.

Diagnosis: We inspected the refrigerator’s drainage system and found the drip pan in the fresh food compartment had developed cracks. This pan collects condensation during normal operation, and when damaged, allows water to leak onto the floor instead of properly draining.

Repair: Work: Replaced the drip pan in the fresh food compartment · Parts: W11457241 — drip pan for fresh food compartment · Result: Water leaking stopped, proper drainage restored

KitchenAid oven/stove (KDRP467KSS0) — Uniontown, OH

Reported: The customer reported that their oven fan started making noise when oven began to heat up. Then it would stop, but fan sounded like it was still working. Now it makes noise for a couple minutes and then nothing. Sounds like fan is no longer working.

Diagnosis: The outer cavity circulation blower had failed, causing the intermittent noise and eventual complete shutdown of the fan system.

Repair: Work: Replaced outer cavity circulation blower · Parts: W10810687 — outer cavity circulation blower · Result: Fan operates quietly and consistently during oven heating cycles

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