Appliance Repairs — Week of June 30, 2025 | Stark County, OH

Whirlpool refrigerator — Alliance, OH

Reported: The customer reported water leaking out from inside the freezer drawer compartment. This created a messy situation with ice buildup that made the freezer difficult to use properly.

Diagnosis: The defrost drain in the back was obstructed, causing the refrigerator defrost water to run out the front of the drawer and create sheet ice inside the freezer compartment. When the defrost cycle runs, water needs to drain properly through this line — when blocked, it has nowhere to go but forward into the freezer space.

Repair: Work: Cleared the ice from the evaporator trough and freezer floor as well as the obstruction in the drain line · Parts: No parts required · Result: Defrost water now drains properly without leaking into the freezer compartment

Frigidaire freezer (Lffh22F7HWG) — Alliance, OH

Reported: The customer reported their Frigidaire freezer was not cooling properly. This is a critical issue that can lead to food spoilage and complete loss of frozen items if not addressed quickly.

Diagnosis: Our diagnosis required multiple scheduled visits to properly identify the root cause of the cooling failure. Through systematic troubleshooting, we determined the issue could be resolved through service procedures rather than parts replacement.

Repair: Work: Service procedures to restore cooling function · Parts: No parts required · Result: Freezer returned to proper cooling operation

Fisher & paykel dryer (DE7027G1US) — Beloit, OH

Reported: The customer reported that the dryer starts as soon as they close the door and produces no heat. This unusual behavior indicated an electrical control issue rather than a typical heating problem.

Diagnosis: The motor relay was stuck, causing the dryer to spin constantly if the door was closed. This relay controls when the motor should run during normal cycle operation, and when it sticks in the closed position, it bypasses the normal start controls.

Repair: Work: Tapped the relay to reset it temporarily · Parts: None at initial service call · Result: Motor relay reset and dryer returned to normal operation

Kenmore washer (110.21102013) — Canton, OH

Reported: The customer reported that the knob to choose what size load (S, M, L) won’t turn. The machine stays on agitation mode without agitating and makes a continuous rhythmic noise but drum doesn’t move.

Diagnosis: The washer displayed error codes F8 E3 and F8 E1. However, the machine operated properly in manual test mode, which pointed to a faulty load size switch selector rather than motor or transmission problems.

Repair: Work: Repaired the load size switch selector and calibrated the machine · Parts: No parts recorded · Result: Machine operated properly after repair and calibration

Whirlpool washer (LA7681XS) — Canton, OH

Reported: The customer reported their washing machine had started to squeak during the spin cycle. This Whirlpool washer was over 30 years old, but the owner loved it and wanted to keep it running rather than replace it.

Diagnosis: During our inspection, we found the washer operation seemed normal. The squeaking may be minor bearing wear typical of a machine this age, but not severe enough to require immediate intervention.

Repair: Work: Inspection and operational assessment · Parts: None · Result: Washer operation seems normal overall

Admiral freezer (FREEZER) — Canton, OH

Reported: The customer reported their Admiral freezer was not freezing like it should. Poor temperature control in a freezer typically points to airflow restrictions or mechanical failures within the cooling system.

Diagnosis: We discovered the defrost drain was plugged. This caused excessive ice buildup and poor air circulation throughout the freezer compartment, preventing proper temperature maintenance.

Repair: Work: Cleared the plugged defrost drain · Parts: LAB-REPAIR APPLIANCE · Result: After clearing the drain its good to go

Whirlpool refrigerator (WRF736SDAM13) — Canton, OH

Reported: The customer reported their fridge was at 55 degrees since last night. They also noticed a loud humming sound coming from the unit.

Diagnosis: We found the defrost thermostat was open, which meant it couldn’t properly regulate the defrost cycle. This caused the evaporator fan assembly to malfunction, leading to poor cooling performance and the loud humming noise the customer heard.

Repair: Work: Replaced fan assembly with defrost thermostat · Parts: WPW10514110 — evaporator motor assembly with defrost thermostat · Result: Refrigerator returned to proper cooling temperatures and noise eliminated

Samsung washer (WF42H5000AW/A2) — Canton, OH

Reported: The customer reported their washer was slow draining, seems to have a clog. Water wasn’t flowing properly through the system during wash cycles.

Diagnosis: Cold water screen was plugged. The dispenser tray also had accumulated debris that was contributing to the drainage issue.

Repair: Work: I cleaned the cold water screen and the dispenser tray · Parts: None — cleaning resolved the issue · Result: Issue resolved — proper water flow restored

JennAir dishwasher (JDB1080AWS) — Canton, OH

Reported: The dishwasher was leaking from underneath. Water was coming through the basement ceiling, indicating a significant leak that needed immediate attention.

Diagnosis: The float switch was leaking where it passes through the tub. This is a common failure point where the grommet seal can deteriorate over time, allowing water to escape during the wash cycle.

Repair: Work: Reinstalled the grommet around the float switch · Parts: Grommet reinstallation · Result: Good to go

Whirlpool refrigerator (ED5LVAXVQ00) — Canton, OH

Reported: The customer reported temperature varying between 30 and 40 degrees that rose to 60. They had vacuumed out the bottom coils hoping to resolve the issue temporarily, but the refrigerator continued running too warm for safe food storage.

Diagnosis: Testing revealed a faulty cold control thermostat that was no longer maintaining proper temperature regulation. This component controls when the compressor cycles on and off to maintain set temperatures, and when it fails, temperatures can fluctuate wildly or climb to unsafe levels.

Repair: Work: Replaced the cold control thermostat · Parts: WP2315562 — Cold control thermostat · Result: Unit now maintains proper cooling temperatures consistently

LG refrigerator (LRFXS2503S/00) — Canton, OH

Reported: The tray on the ice maker is broken and it’s leaking water out the dispenser. This created a mess in the kitchen and prevented normal ice production from working properly.

Diagnosis: The ice maker assembly had multiple failure points that made repair impractical. When internal components break down like this, replacement of the entire unit is typically the most reliable solution.

Repair: Work: Replaced the ice maker · Parts: ACZ74010504 — Dispenser Assembly Ice · Result: Ice production resumed normally with no water leakage

Samsung dryer (DV42H5200EW) — Canton, OH

Reported: The customer reported no heat from their Samsung dryer. The unit would run through cycles but clothes remained damp and cold.

Diagnosis: Testing revealed the heat element assembly had failed. This assembly includes the element, high limit thermostat and cycling thermostat — all critical components for proper heat generation in Samsung dryers.

Repair: Work: Replaced the heat element assembly · Parts: DC97-14486A — Assembly duct heater · Result: Dryer now produces proper heat and dries clothes effectively

KitchenAid Refrigerator; dishwasher (KUDE48FXSS5) — Canton, OH

Reported: The customer reported a drain issue with their dishwasher that keeps running. The unit would not complete its cycle and shut off normally, instead continuing to run continuously.

Diagnosis: Upon inspection, we found the wash sensor was dirty, causing the dishwasher to run continuously. The filter and bottom of the dishwasher also contained accumulated debris that needed removal.

Repair: Work: Cleaned out filter and bottom of dishwasher, cleaned dirty wash sensor · Parts: None — cleaning service only · Result: Dishwasher now completes normal cycles and shuts off properly

Maytag refrigerator (PTB19BBGRW) — Canton, OH

Reported: The customer reported that the freezer and refrigerator were not cooling properly. Both compartments had lost their ability to maintain proper temperatures, indicating a major cooling system failure.

Diagnosis: The start relay had failed, preventing the compressor on the fridge from operating. Without the start relay functioning, the compressor couldn’t engage to circulate refrigerant through the cooling system, explaining why both the freezer and refrigerator compartments weren’t cooling.

Repair: Work: Replaced the failed start relay component · Parts: URCO410-RUN CAPAC — start relay/run capacitor · Result: All functions appear to be operating correctly after replacement

Whirlpool Refrigerator; range/cooktop — Canton, OH

Reported: The customer reported that 2 burners dont work on stove and the fridge is leaking. This combination of issues on a dual appliance setup required checking both the range and refrigerator systems.

Diagnosis: One of the range burners plug-in sockets had become dislodged. The refrigerator had a plugged defrost drain causing the leak issue.

Repair: Work: Reinstalled the dislodged burner socket and disassembled the entire refrigerator compartment to clear out the drain · Parts: No parts needed · Result: All four burners work correctly and the drainage issue was resolved

Kenmore dryer (110.64962300) — Canton, OH

Reported: The customer reported their dryer operates but no heat. The unit would run through its cycles normally, but clothes came out still damp and cold.

Diagnosis: Testing revealed failures in the heating circuit. Both the heating element and thermal fuse were no longer functional, which completely prevented heat generation during the drying cycle.

Repair: Work: After replacing the heat element, I also installed a new thermal fuse at the same time · Parts: WP3392519 — thermal fuse, WP3387747 — heating element · Result: The dryer works great

Admiral refrigerator (frt18s6aqx) — Canton, OH

Reported: The customer contacted us because their refrigerator fan was hitting something. This type of noise typically indicates a mechanical issue with one of the cooling system fans.

Diagnosis: Upon inspection, we found that the condenser fan had broken. A damaged condenser fan blade can create contact with the housing or other components, resulting in the hitting noise the customer described.

Repair: Work: Replaced the broken condenser fan · Parts: 240524102 — Fan blade · Result: The noise was eliminated and proper cooling airflow restored

Samsung washer (WF393BTPAWR/A2) — Canton, OH

Reported: The customer reported a damaged seal and that the washer was leaking. Water was escaping from the front-loading drum area during operation.

Diagnosis: Inspection revealed the door boot (door diaphragm) had deteriorated and was no longer creating a proper seal around the washer door. This is a common failure point on front-load washers where the rubber seal experiences constant flexing and exposure to detergents.

Repair: Work: Replaced the door boot · Parts: DC64-02805A — Door Diaphragm · Result: Operation is normal

LG refrigerator (LFX28977ST/01) — Canton, OH

Reported: When dispensing water, there is a continual leak of water coming from behind the part you press for water. The catch basin fills, then water goes all over. This created a mess every time someone tried to get water from the refrigerator’s dispenser.

Diagnosis: Water dispenser line was pulled too far up in the console. This caused the connection to become loose behind the dispenser mechanism, allowing water to escape during dispensing operations.

Repair: Work: Repositioned water dispenser line in console · Parts: None required · Result: Water dispenser operates without leaking

Samsung dryer (DV45K6500EV/A3) — Canton, OH

Reported: The customer reported their Samsung dryer was making a grinding noise when operating. This type of noise typically indicates mechanical wear in the drum support system.

Diagnosis: The idler pulley on this dryer had failed. The idler pulley maintains proper belt tension around the drum, and when it fails, it creates grinding sounds during operation. The heat element was fine.

Repair: Work: Replaced failed idler pulley · Parts: DC93-00634A — idler pulley · Result: Dryer is operating as designed

GE oven/stove (JGBP79WEW1WW) — Canton, OH

Reported: The customer said the oven doesn’t work and is only working 40% with an alarm that won’t go off. Beyond these symptoms, limited information was available about when the issues started or other details about the appliance’s behavior.

Diagnosis: After testing the GE oven’s functions and examining the control systems, we determined the unit needs a new control board. The control board is the electronic brain that manages oven temperatures, timing functions, and alarm systems — explaining both the reduced performance and the persistent alarm issue.

Repair: Work: Diagnostic testing and parts research · Result: Control board not available for this model

GE washer (GTW680BSJ1WS) — Canton, OH

Reported: When the load of laundry was done, the customer noticed dirt and small pebbles on the sheets when taking them out of the washer. Somehow dirt got into the washer, and they suspected a seal may have broken off.

Diagnosis: We found the spin basket bottom was disintegrated. This plastic component had deteriorated completely, allowing dirt and debris from outside the tub to mix with the wash water during cycles.

Repair: Work: Diagnosis and assessment · Parts: None — repair not viable · Result: Customer likely going to replace the machine

Magic chef washer (10466215cx) — Carrollton, OH

Reported: The customer reported that their washer would overflow. Upon inspection, we discovered that mice had chewed through the hose to the water pressure sensor.

Diagnosis: Mice had chewed through the water pressure sensor line. Without this critical component functioning properly, the washer couldn’t detect water levels and would continue filling beyond capacity, leading to overflow conditions.

Repair: Work: Replaced the damaged pressure sensor line · Parts: WP21001748 — pressure sensor hose · Result: Water was off to the cabin, so testing wasn’t possible at the time of repair

GE fridge (TFX20JRBKWW) — Dellroy, OH

Reported: The customer reported that their fridge was leaking so they shut the valve off to the ice maker and water. This is a common safety measure homeowners take when they notice water pooling around their refrigerator.

Diagnosis: Our inspection revealed two issues causing the water problems. The water valve had failed, which was the primary source of the leak. Additionally, the rubber funnel pieces in the ice dispenser were damaged and keeping the ice flap open, which could contribute to moisture issues and improper ice dispensing.

Repair: Work: Replaced water valve and replaced the rubber funnel pieces in the ice dispenser · Parts: Water valve and rubber funnel pieces in ice dispenser · Result: Ice flap now closes properly and water leak eliminated

Amana washer (NTW4501XQ0) — Dellroy, OH

Reported: The customer reported their Amana washer was not spinning. Multiple error codes were showing: F8-E1, F5-E1, and F0-E5.

Diagnosis: Upon arrival, the washer performed mechanical function properly. Everything looked normal on a visual inspection as well. It’s possible that it had to do with a specific load and will be hard to replicate.

Repair: Work: Recalibrated the machine · Parts: No parts required · Result: Machine functioning normally after recalibration

LG refrigerator (LFC25760SW) — East Sparta, OH

Reported: The customer reported their refrigerator was making a loud noise, like a loud dishwasher or grinding noise. The freezer on the bottom was keeping stuff nice and frozen and the refrigerator on top was keeping stuff cool but not as cool as usual.

Diagnosis: The evaporator fan in the freezer had failed, preventing the refrigerator and freezer compartment from cooling correctly. When this fan stops working, air circulation is compromised throughout the entire unit.

Repair: Work: Replaced the fan motor assembly · Parts: 4811JJ2002K — evaporator fan motor assembly bracket · Result: The refrigerator is working properly

Frigidaire dishwasher (GLDB656JS0) — Hartville, OH

Reported: The customer reported that their dishwasher does not drain and leaks. These are common symptoms that typically indicate drainage system issues or door seal problems.

Diagnosis: During our inspection, we could not replicate the problem. The dishwasher appeared to be draining properly and showed no signs of leaking during our testing.

Repair: Work: Diagnostic testing · Parts: No parts recorded · Result: Could not replicate the reported issues

Samsung dryer — Malvern, OH

Reported: The customer reported that their dryer would run for a few minutes then shut off, with the code t0 appearing on the control panel. This error code indicates a thermal sensor malfunction in Samsung dryers.

Diagnosis: The thermistor had failed which caused the t0 error code. This component monitors internal temperature and sends signals to the control board to regulate heat levels during the drying cycle.

Repair: Work: Replaced the failed thermistor · Parts: DC32-00007A — Thermistor Washer -40 105 · Result: After replacing it, the dryer is operating normally

Whirlpool dryer — Malvern, OH

Reported: The customer reported their Whirlpool dryer was not spinning. The drum would not rotate when the dryer was started, leaving clothes wet after a full cycle.

Diagnosis: The belt had broken, preventing the dryer from turning. This is a common failure point in Whirlpool dryers where the drive belt stretches and eventually snaps under normal use.

Repair: Work: Installed new belt, tensioner pulley and two support rollers · Parts: 4392065-REPAIR-DYR — Whirlpool dryer repair kit · Result: Dryer drum spins properly and functions normally

Speed queen washer — Massillon, OH

Reported: The customer reported that water is coming into spas tray and overflowing and not properly rinsing. This created a messy situation during wash cycles and left clothes poorly cleaned since detergent wasn’t dispensing correctly.

Diagnosis: Inspection of the Speed Queen stackable unit showed the detergent tray was gummed up with soap. Built-up soap residue had created a blockage that prevented normal water flow and detergent dispensing, causing the overflow and rinse problems the customer experienced.

Repair: Work: Cleared the gummed up soap from the detergent tray · Parts: None required · Result: The soap tray is dispensing properly

Admiral refrigerator (FFTR1835VW) — Mineral City, OH

Reported: The customer reported their Admiral refrigerator needed door reversal and balanced. This is typically a straightforward service request for appliances that need the door hinge switched to accommodate kitchen layout changes.

Diagnosis: Upon inspection, we discovered the fridge was permanently damaged, possibly by the shipping or delivery company. The extent of the damage became apparent during the door reversal process when structural issues prevented proper operation.

Repair: Work: After swapping sides on the door, it made a loud squeaking/crunching noise that could not be resolved · Parts: None applicable · Result: Customer will return to the store due to permanent damage

Whirlpool Washer; Dishwasher; microwave (WTW4816FW0) — North Canton, OH

Reported: The customer reported issues with their Whirlpool washer that required parts to be ordered for repair.

Diagnosis: During our initial service call, we determined the washer’s agitator needed replacement to restore proper functionality.

Repair: Work: Installed agitator on washer · Parts: WP3951744 — Agitator · Result: Washer restored to proper working condition

KitchenAid dishwasher (KDFE104DSS3) — North Canton, OH

Reported: The customer reported their dishwasher won’t drain. Water was remaining in the bottom of the tub after wash cycles completed.

Diagnosis: The drain line under the dishwasher had an obstruction. This blockage prevented the dishwasher from pumping water out during the drain cycle.

Repair: Work: Cleared the obstruction from the drain line · Parts: Plumbing-MISC · Result: After clearing the obstruction, the dishwasher operates correctly

Whirlpool refrigerator (ED5PVEXVS00) — North Canton, OH

Reported: The customer reported their refrigerator not getting cold no more. The unit had lost all cooling capacity, putting their food storage at risk.

Diagnosis: Our inspection revealed a failed cold control thermostat that was no longer regulating the cooling cycle properly. Additionally, the start relay had malfunctioned, preventing the compressor from starting reliably. These two failures combined to shut down the refrigerator’s cooling system entirely.

Repair: Work: Replaced the cold control thermostat and start relay · Parts: WP2198202 — cold control thermostat, URCO410 — run capacitor · Result: Refrigerator restored to proper cooling temperatures

Maytag dryer (LDE8416ACE) — North Canton, OH

Reported: The customer reported that the dryer was running, made a popping noise and now won’t come back on. This is a classic symptom of a thermal protection device activating.

Diagnosis: The thermal cutoff had failed and needed replacement. This safety component cuts power to the dryer when excessive heat is detected, preventing potential fire hazards.

Repair: Work: Replaced failed thermal cutoff component · Parts: 279816 — thermal cutoff · Result: Dryer restored to full operation with proper safety protection

Samsung dishwasher (DW80N3030US/AA) — North Canton, OH

Reported: When the customer turned the dishwasher on, it would act like it was going to run, then beep with the normal cycle light continuing to flash. The only way to stop the cycle was to turn off the breaker.

Diagnosis: The water valve was seeping and triggering the flood sensor. This safety feature was designed to prevent water damage by stopping the dishwasher when moisture is detected in the base of the unit.

Repair: Work: Installed a new valve · Parts: DD82-01588A — Water Valve Assembly, DD97-00573A — Assembly · Result: Dishwasher runs normal cycles without triggering flood sensor

Kenmore refrigerator (106.51752710) — North Canton, OH

Reported: The customer reported clumps of ice frozen together forming in ice maker. This prevented normal ice production and dispensing from the refrigerator’s built-in ice system.

Diagnosis: Our inspection confirmed the ice maker failed. When ice makers malfunction, they often produce irregular ice formations or clumped ice rather than individual cubes, indicating internal component failure requiring unit replacement.

Repair: Work: Installed new ice maker · Parts: WPW10300022 — ice maker assembly · Result: Ice maker now produces properly formed individual ice cubes

Whirlpool dishwasher (GU2275XTVY1) — North Canton, OH

Reported: The customer called because their dishwasher was not draining properly. This is a common complaint that can indicate several potential issues with the drainage system.

Diagnosis: Upon inspection, the dishwasher appeared to be draining correctly during our visit. However, intermittent drainage problems often point to a pump that may be failing and working sporadically rather than consistently.

Repair: Work: Tested drainage function and assessed pump operation · Parts: No parts were needed at this time · Result: Dishwasher was draining properly during service call

KitchenAid refrigerator (KSSP48QJS00) — North Canton, OH

Reported: The customer reported that ice maker water is not going in the tray and is making a giant waterfall/iceberg in the ice bin. Instead of dispensing water into the mold to freeze, the system was dumping water directly into the storage area.

Diagnosis: During inspection, we discovered the lining on the old ice maker mold had separated. This separation allowed water to wick over into the ice bucket rather than staying contained in the freezing compartment where ice cubes should form.

Repair: Work: Installed a new modular icemaker to replace the failed unit · Parts: Modular icemaker assembly · Result: Water now properly fills the ice tray instead of spilling into the bin

Whirlpool washer (RAS7133PQ0) — North Canton, OH

Reported: The washer wouldn’t spin or drain, leaving clothes soaking wet at the end of the cycle. The customer also had an Amana dryer with the belt and tensioner pulley needing reinstallation from a previous attempt at repair.

Diagnosis: Testing revealed the lid switch had failed on the Whirlpool washer. When the lid switch doesn’t signal properly, the machine won’t enter the spin cycle for safety reasons, which also prevents proper draining.

Repair: Work: Installed new lid switch on the washer and reinstalled the belt on the dryer · Parts: WP8318084 — lid switch, 80040 — agitator dog · Result: Washer completed full spin and drain cycles normally

Maytag washer (MTW5700TQ0) — North Canton, OH

Reported: The customer reported their Dependable Care washer ties clothes in knots and leaks sporadically. This combination of issues made the washer nearly unusable, with clothes getting wrapped up during wash cycles and water appearing where it shouldn’t.

Diagnosis: The agitator dogs had broken which caused the washer to wrap clothes up. These small plastic components grip and release during the wash cycle to create proper agitation. When they fail, the agitator can’t function correctly, leading to clothes tangling instead of proper washing action.

Repair: Work: Replaced the broken agitator dogs · Parts: 80040-DOG-AGIT — agitator dogs · Result: Unable to replicate the leak after repair

GE Refrigerator; oven/stove (JBP68MM2BS, GSL22JFXALB) — North Canton, OH

Reported: The customer reported that their oven isn’t heating properly and the icemaker quit. Both appliances were experiencing simultaneous failures that required separate repair approaches.

Diagnosis: Testing revealed a failed bake element in the oven that wasn’t providing proper heat. The refrigerator’s ice bin needed replacement, and the condenser coils were dirty, which can impact overall cooling performance and icemaker operation.

Repair: Work: Replaced the bake element and light bulb in the oven. Replaced the ice bin and cleaned the condenser coils on the refrigerator. · Parts: WB44T10011 — range oven bake element, 8009 — bulb light, WR17X11939 — refrigerator ice maker · Result: Both appliances restored to proper operation with full heating and ice production capability.

Whirlpool Dryer; Refrigerator; Dishwasher; disposal (WGD4800XQ1, LSB6300PW0) — North Canton, OH

Reported: The customer reported their dryer was not heating, though it sometimes seemed like it warmed up a little bit, suggesting a possible timer or thermostat issue. Additionally, their fridge in the garage wasn’t cooling properly.

Diagnosis: Testing revealed the dryer’s timer was faulty, causing inconsistent heating cycles. The garage refrigerator had a failed air damper that was preventing proper cooling circulation.

Repair: Work: Replaced the timer on the dryer, the air damper on the refrigerator and cleaned the cold water screen on the washer · Parts: WPW10185981 timer (dryer), W10814173 air damper diffuser (refrigerator) · Result: Both units restored to proper operation with consistent heating and cooling

Maytag washer (MVWB750WQ2) — North Canton, OH

Reported: The customer reported their washer was leaking. Water was appearing around the machine during wash cycles.

Diagnosis: We found the bleach dispenser was running over. The dispenser had accumulated buildup that was causing it to overflow during the wash cycle, creating the leak the customer noticed.

Repair: Work: Cleaned out the bleach dispenser · Parts: None · Result: Dispenser overflow eliminated, leak stopped

LG dryer (Sensor dry) — North Canton, OH

Reported: The customer reported that their dryer shuts off way before clothes/towels are dry. It’s heating up but turns off too early and they have to keep hitting the power and start buttons for at least 4+ cycles before clothes are actually dry.

Diagnosis: Upon inspection, we found that the dryer vent was restricted. When airflow is blocked, the dryer’s moisture sensors can’t function properly, causing the unit to cycle prematurely even though clothes remain damp.

Repair: Work: Identified restricted dryer vent as the root cause · Parts: No parts needed · Result: Referred customer to Dryer Vent Wizard of East Ohio for professional vent cleaning

Whirlpool dishwasher (WDF520PADM3) — North Canton, OH

Reported: The dishwasher was not cleaning the dishes well, especially on the top rack. The customer had cleaned it and it helped a little, but still wasn’t working properly.

Diagnosis: The wash pump was operating but seemed pretty weak. This explained why dishes weren’t getting properly cleaned, particularly on the top rack where water pressure needs to be strongest to reach effectively.

Repair: Work: Diagnostic evaluation of wash pump performance · Parts: No parts were replaced · Result: Identified weak wash pump as root cause of cleaning issues

Kenmore dryer (417.83142300) — North Canton, OH

Reported: The customer reported that their dryer makes noise when running and gets very hot to touch in upper back of dryer. They initially thought it might be a belt causing the issues.

Diagnosis: We evaluated the Kenmore dryer to determine the source of the noise and excessive heat buildup in the upper back section. After our diagnostic assessment, we discussed the repair options with the customer.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Customer is replacing unit

Admiral washer (Eco smart) — North Canton, OH

Reported: The customer reported that the washer was setting off the grounded circuit during the rinse drain cycle. This electrical issue was causing the circuit breaker to trip during a specific part of the wash cycle.

Diagnosis: We identified that the drain pump was likely causing the electrical fault that was tripping the grounded circuit. However, after completing the initial repair, the washer continued to give trouble, pointing to additional electrical damage.

Repair: Work: Replaced the drain pump and fuse · Parts: 479595-KIT PUMP AND FUSE · Result: The washer continued to give trouble, indicating suspected board damage

Whirlpool Dryer; refrigerator (dryer wed8300sw1 refrigerator rf263beaesr) — Paris, OH

Reported: The customer reported that their Whirlpool dryer had error code F01 and they had already replaced the thermal fuse but still had the same error code. Additionally, their Whirlpool refrigerator’s freezer doesn’t work properly while the refrigerator part is working, with the display blinking 0 on freezer temp.

Diagnosis: On the dryer, we found a cracked solder joint that was causing the F01 error code to persist even after the thermal fuse replacement. For the refrigerator, the freezer evaporator was totally iced over, preventing proper cooling and causing the temperature display malfunction.

Repair: Work: Repaired a cracked solder joint on the dryer; cleared and steamed the iced-over freezer evaporator on the refrigerator · Parts: No parts recorded · Result: Dryer good to go; showed customer which part to replace for the refrigerator

Admiral exhaust hood — Tallmadge, OH

Reported: The customer reported their Admiral exhaust hood kept shorting out. This created both a safety concern and left them without proper ventilation over their cooking area.

Diagnosis: Upon inspection, we found the electrical shorting issue made repair unsafe and impractical. The unit required complete replacement to resolve the problem and ensure safe operation.

Repair: Work: Installed new microwave and disposed of the old one · Parts: RVM5160DH2BB — Hotpoint Microwave · Result: Customer now has safe, fully functional kitchen ventilation

Maytag washer (LAW9406AAE) — Uniontown, OH

Reported: The customer reported that her top load washer won’t drain. She also mentioned that her Maytag dishwasher was sticking in rinse cycle, thinking the timer was turning slower in that part of the cycle.

Diagnosis: During our service call, we were unable to replicate the drainage issue with the washer. We also found nothing wrong with the dishwasher that she thought was having timer issues.

Repair: Work: Diagnostic testing of both appliances · Parts: No parts were needed · Result: Both units operated normally during our visit

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