Appliance Repairs — Week of November 17, 2025 | Stark County, OH

Kenmore refrigerator — Akron, OH

Reported: The customer reported that their refrigerator’s icemaker supply line repeatedly froze. This created an ongoing cycle where ice production would stop whenever the line iced over, requiring manual defrosting to restore function.

Diagnosis: We found the original icemaker supply line was vulnerable to freezing due to its positioning and design. This is a known issue with certain Kenmore French door models where the supply line lacks adequate insulation or proper routing to prevent ice formation.

Repair: Work: Replace the icemaker supply line with the updated Frigidaire version · Parts: 241920106 — fill tube kit (updated Frigidaire version) · Result: Ice maker supply line no longer susceptible to freeze-ups

Kenmore refrigerator (253.7034341D) — Akron, OH

Reported: The ice maker quit making ice again, despite our previous repair just over a year ago. The customer was understandably frustrated with the repeat failure of what should have been a long-lasting repair.

Diagnosis: We discovered the water valve had failed again, along with issues in the ice maker water line that required steaming to clear. Given that we had replaced this same valve just over a year ago, this was an unusually early failure for this component.

Repair: Work: Replaced the water valve and steamed the ice maker water line · Parts: 242252702 — valve solenoid triple · Result: Ice maker restored to proper operation with clear water flow

Admiral refrigerator (GTS18XCSARWW) — Akron, OH

Reported: The customer reported their refrigerator won’t stay cold. This is a common symptom when the evaporator fan stops working, as cold air can’t circulate properly through the refrigerator compartment.

Diagnosis: During inspection, we found the evaporator fan not running to circulate air through fridge. The fan motor had completely failed, which explains why the refrigerator compartment couldn’t maintain proper temperatures despite the compressor running normally.

Repair: Work: Replaced evaporator fan motor with expedited shipping for quick turnaround · Parts: WR60X23584 — AC/DC evaporator fan motor · Result: Fan now runs properly to circulate cold air throughout the refrigerator

Frigidaire washer (FTF530FS1) — Alliance, OH

Reported: The customer reported that the tub won’t drain. They had taken things apart and for the most part emptied the coin catcher but couldn’t get it out of the rubber tube. This left standing water in the washer tub after each cycle.

Diagnosis: Our inspection confirmed the drain pump had failed. While the customer had made progress clearing the coin catcher, the underlying issue was a faulty drain pump that could no longer effectively remove water from the tub. The pump motor had stopped functioning, preventing proper drainage regardless of any blockage removal.

Repair: Work: Replaced drain pump · Parts: 137108000 — drain pump · Result: Washer now drains completely after each cycle

LG dryer (DLEX2501W) — Canton, OH

Reported: The customer reported their DLEX2501W was running full cycles but leaving laundry damp. No heat was coming from the exhaust vent, though the drum rotated and the control panel responded normally. They’d already checked the lint filter and verified the breaker hadn’t tripped.

Diagnosis: We found the dryer receiving proper line voltage with clear airflow through the vent system. Testing the heating element with a multimeter showed it was completely open — no continuity across the terminals. The element had failed internally, preventing any heat generation during the dry cycle.

Repair: Work: Removed rear panel, disconnected failed element, installed new heater assembly · Parts: 5301EL1001S — heating element assembly · Result: Heat restored immediately, verified proper operation through complete test cycle

Whirlpool dryer (MEDE500VW1) — Canton, OH

Reported: The customer reported loud noise during dryer operation. The unit was still running but creating disruptive sounds that indicated internal component failure.

Diagnosis: Disassembly revealed a failed idler pulley and worn drum belt. The failed idler pulley was no longer maintaining proper tension, causing the worn belt to slip and create the loud operational noise.

Repair: Work: Replaced idler pulley and drum belt, cleared lint and debris from base area · Parts: W10837240 — idler, 661570V — belt · Result: Verified smooth drum rotation and proper operation. Unit now runs quietly and normally.

GE refrigerator (TFX20JAXFAA) — Canton, OH

Reported: The customer reported icing up in freezer with the fresh food section running warm. This combination of symptoms typically points to a defrost system failure that prevents proper heat circulation.

Diagnosis: Our inspection revealed the defrost heater had failed completely. Without the heater functioning during defrost cycles, ice buildup was blocking airflow between the freezer and fresh food compartments, causing the refrigerator section to warm up while the freezer accumulated excessive frost.

Repair: Work: Replaced defrost heater · Parts: WR51X442 — defrost heater harness · Result: Good to go

Samsung washer (WA45M7050AW/A4) — Canton, OH

Reported: The customer reported their Samsung washer was showing a 4c error code and not spinning out properly during the wash cycle.

Diagnosis: The 4c error code on Samsung washers typically indicates a water supply issue. Our inspection revealed the water valve had failed, preventing proper water flow control during the wash and spin cycles.

Repair: Work: Replaced water valve · Parts: DC97-15459HCM — valve · Result: Good to go

Samsung dishwasher (DMT400RHS) — Canton, OH

Reported: The customer called because their Samsung dishwasher started leaking again last night in the same area where we had previously fixed a leak 3-4 weeks ago. They needed the issue resolved ASAP since the dishwasher had been working great until the leak returned.

Diagnosis: The dishwasher was leaking in a similar fashion as to what it was before. However, I was unable to replicate the leak while I was in the home during this service call.

Repair: Work: Replaced the part under warranty and sealed up any conspicuous spot with silicone · Parts: DD94-01045A — Assembly Case Vent · Result: No charge to customer for this warranty repair

Whirlpool dishwasher (WDT720PADM2) — Canton, OH

Reported: The customer called about their Whirlpool dishwasher because dishes were not drying after wash cycles. They suspected the heating element had failed and needed replacement.

Diagnosis: We ran the unit through its diagnostic cycle and found error codes stored in the control system. The heating element itself was functioning properly — the dishwasher just needed the error codes cleared to resume normal drying operation.

Repair: Work: Cleared the error codes and successfully operated diagnostic cycle · Parts: None · Result: Good to go with 30 day guarantee on service call

Frigidaire refrigerator (FRT18B5JB1) — Canton, OH

Reported: The customer reported their Frigidaire refrigerator won’t turn on. This was a brand new fridge in basement that had completely failed to operate.

Diagnosis: After thorough inspection of the Frigidaire FRT18B5JB1, we identified the issue and addressed it during the service call. The refrigerator was restored to proper operation.

Repair: Work: Service call diagnosis and repair · Parts: No parts recorded · Result: Customer will advise if it crops up again

JennAir stove (JES8850BAS) — Canton, OH

Reported: The inner eye on the front right stove burner did not work. The rest of the burner was fine, but that inner heating element had completely failed.

Diagnosis: The element assembly had failed. During the repair, we discovered that a previous repair company had used plastic wire bus on a connection in a high heat area. This caused them to melt, creating both the current problem and a potential safety hazard.

Repair: Work: Replaced the burner, repaired the melted connections, and installed a fiberglass insulation sleeve over the wire · Parts: W10823718 — surface element assembly · Result: Operations checked — issue is resolved and operation is normal

LG washer (WM317OCW) — Canton, OH

Reported: The customer contacted us because items are still wet when spin is complete. The washer’s dashboard was showing an OE error code, which typically indicates a drainage problem preventing the spin cycle from removing water effectively.

Diagnosis: During our inspection of the LG WM317OCW, we found that the drain pump was obstructed. This blockage prevented proper water removal during the spin cycle, causing clothes to remain wet and triggering the OE error code on the display.

Repair: Work: Cleared the obstruction from the drain pump · Parts: No parts were needed for this repair · Result: The washer is now draining and spinning correctly

Maytag washer (MVWX6550DW0) — Canton, OH

Reported: The customer reported their Maytag washer was not spinning. This meant clothes were staying soaking wet at the end of wash cycles, making the appliance essentially unusable for completing laundry.

Diagnosis: I found the drain holes in the bottom of the spin basket completely plugged with coins and lint. This kept the basket from draining. This in turn caused the spin basket hub to strip out. The blockage prevented water from draining properly during the spin cycle, putting excessive stress on the hub mechanism until it failed.

Repair: Work: Cleared the holes on the basket and installed a new hub. Also re calibrated the unit. · Parts: W10902814 — Wash Plate, W10528947 — HUB · Result: Operation is normal. When I left it was running a wash/clean cycle.

JennAir Oven/stove; gas range (CCG2423B) — Canton, OH

Reported: The customer reported that their gas range was slow to turn on and clicked constantly on occasion when the knobs are turned. It appears to be when it is lower heat.

Diagnosis: Upon inspection, several of the burner caps were loose. Loose burner caps prevent proper gas flow and ignition, causing delayed lighting and excessive clicking from the igniter.

Repair: Work: Tightened and readjusted the burner caps · Parts: None required · Result: Issue is resolved and operation is normal

Whirlpool oven/stove (WFE540H0AE0) — Canton, OH

Reported: The customer reported that the oven was not heating correctly nor holding any kind of accurate temperature. This type of heating issue typically points to a problem with one of the oven’s heating elements.

Diagnosis: During our inspection of the Whirlpool WFE540H0AE0, we found that the bake element had failed. A failed bake element prevents the oven from generating sufficient heat and maintaining consistent temperatures throughout the cooking cycle.

Repair: Work: Replaced the failed bake element with a new one · Parts: W10779716 — bake element · Result: The stove is heating and cycling correctly

Maytag washer (MVWC565F) — Canton, OH

Reported: The customer reported their Maytag washer goes through too many cycles at one time and then starts shaking. The unit will not drain properly during operation.

Diagnosis: Upon inspection, we found the drive hub and transmission shaft are stripped. This type of damage indicates significant wear to the washer’s core mechanical components that transfer power from the motor to the wash basket.

Samsung dryer (DV40J3000EW/A2) — Canton, OH

Reported: The customer reported their Samsung dryer was not getting hot enough to dry. They had already tried cleaning the vents, replacing thermal fuse and thermostat, but still no heat was being produced.

Diagnosis: After testing the dryer’s heating system, we found the heating element was bad. The customer’s previous troubleshooting efforts with the thermal fuse and thermostat were logical steps, but the root cause was the failed heating element itself.

Repair: Work: Installed customer-supplied heating element · Parts: LAB-REPAIR APPLIANCE — heating element · Result: Dryer now produces proper heat for drying

Frigidaire refrigerator (FFTR1821QS1) — Canton, OH

Reported: The customer reported that the freezer isn’t freezing and the fridge doesn’t seem cold either. This is a classic symptom of airflow issues that prevent proper cooling throughout the refrigerator compartments.

Diagnosis: The condenser fan connection was loose. It appears to have been this way since the factory. The customer recently had a floor installed and it could be that it was jostled and worked loose even more in that time.

Repair: Work: Plugged in the loose condenser fan connection · Parts: No parts needed · Result: Everything seems to be functioning properly

Whirlpool dryer (WET3300XQ2) — Canton, OH

Reported: The customer reported their dryer makes a screeching sound when running. The noise was loud enough to be heard throughout the house during operation.

Diagnosis: We inspected the drum assembly and belt system. The idler pulley showed signs of wear and was the source of the screeching noise during belt rotation.

Repair: Work: Replaced idler pulley for belt · Parts: 279640-PULLEY-IDR — idler pulley for belt · Result: Dryer runs quietly without screeching sounds

KitchenAid Oven/stove; dishwasher (Selectra) — Canton, OH

Reported: The customer reported their KitchenAid Selectra oven was showing an F3 error and they could not use the oven. They also had a new Samsung dishwasher that needed installation.

Diagnosis: The F3 error code on this KitchenAid oven indicated a temperature sensor failure. This sensor monitors oven temperature and sends readings to the control board – when it fails, the oven shuts down as a safety measure.

Repair: Work: Replaced temperature sensor on oven, installed new Samsung dishwasher with supply hose and fittings · Parts: WP8053344 — temperature sensor · Result: F3 error resolved, oven operation restored, dishwasher operation normal

KitchenAid fridge (KFIV29PCMS01) — Canton, OH

Reported: The customer called because their ice maker doesn’t work. They were experiencing inconsistent ice production from their KitchenAid refrigerator.

Diagnosis: During our service call, the ice maker was still making ice but sporadically. The unit was functioning but not at full capacity or consistent performance.

Repair: Work: Diagnostic inspection of ice maker operation · Parts: No parts recorded · Result: Ice maker confirmed making ice sporadically; customer advised to contact Whirlpool for further repair if necessary

GE dryer (GFDR480EF0WW) — Canton, OH

Reported: The customer reported their GE dryer was making a sound like the belt is broken. This type of noise usually indicates mechanical wear in the drum support system.

Diagnosis: When taking apart the dryer, we found the drum roller is bad. Additionally, the control board was burnt and needs replacement along with the wire harness. Multiple system failures were present in this unit.

Whirlpool dishwasher (DU1148XTPB9) — Canton, OH

Reported: The customer reported that lights keep flashing on their dishwasher. They had researched and did the reset then also turned off the power to it. Nothing is working for a reset and now the dishwasher won’t even run.

Diagnosis: Our inspection revealed the unit needs a control board. The flashing lights and complete failure to operate after attempted resets pointed directly to control board failure — a common issue on this model when the electronic controls malfunction.

Amana refrigerator (SXD25AL) — Carrollton, OH

Reported: The customer reported their Amana refrigerator was not making ice. The ice maker had stopped producing ice entirely, leaving them without this essential function.

Diagnosis: Our inspection confirmed the ice maker assembly had failed. The unit was no longer cycling properly and could not produce ice, requiring a complete ice maker replacement.

Repair: Work: Replaced ice maker · Parts: D7824706Q — ice maker assembly · Result: Ice maker restored to full operation

Whirlpool dishwasher (WDF730PAYW4) — Carrollton, OH

Reported: The customer reported their Whirlpool dishwasher leaking water from underneath across floor. Water was pooling beneath the unit and spreading across the kitchen floor after each wash cycle.

Diagnosis: Upper spray arm was caught and spraying on door seal. Both upper and lower spray arms were split, causing improper water distribution and allowing water to escape the wash chamber.

Repair: Work: Replaced both spray arms · Parts: WPW10491331 — upper spray arm, WPW10498900 — lower spray arm · Result: Dishwasher now operates without leaking, proper water spray pattern restored

LG Washer; refrigerator (WM3470HWA) — Carrollton, OH

Reported: The customer reported they needed to replace the rubber gasket around the front door of their LG washer because it was covered with mold. They also wanted the vibration corrected during the spin cycle. Additionally, they requested cleaning of their Whirlpool refrigerator coils and wanted the power cord checked on the refrigerator.

Diagnosis: The LG washer’s door boot was indeed heavily contaminated with mold, requiring complete replacement. We also identified issues with the Whirlpool refrigerator’s condenser coils and a problem with the water connection to the rear of the unit that needed repair.

Repair: Work: Replaced the door boot, cleaned fridge coils, and repaired water connection to rear of fridge · Parts: MDS47123605 — door boot gasket · Result: Both appliances returned to proper operation

Whirlpool washer (WTW5000DW1) — Carrollton, OH

Reported: The Whirlpool washer will not go past spin cycle. The machine was stopping at this point in the wash cycle and would not complete its program.

Diagnosis: We found a lid lock error causing the cycle interruption. The safety system was detecting an issue with the lid lock mechanism, which prevents the washer from entering the high-speed spin cycle when not properly secured.

Repair: Work: Reassembled machine and checked lock connections · Parts: No parts required · Result: Machine is operating correctly and successfully passed the diagnostic cycle

Kenmore oven/stove (36275324101) — Carrollton, OH

Reported: The customer reported that it seems like the oven lights but it won’t preheat. The igniter would glow, giving the appearance that everything was working normally, but the oven remained cold and never reached the set temperature.

Diagnosis: We tested the igniter’s amperage draw and found it was only pulling 2.5 amps instead of the required 3.3 amps. While the igniter appeared to be working because it glowed orange, it wasn’t drawing sufficient current to signal the gas valve to open. This is a classic failure mode for oven igniters as they age and weaken.

Repair: Work: Replaced the failed igniter with new OEM part · Parts: WB13K21 — igniter oven · Result: Oven preheated in 8.5 minutes and is operating correctly

Admiral washer (wcvh6800j2ww) — Dover, OH

Reported: The customer reported their washer was making a loud grating noise during the spin cycle. They also noticed the time remaining display fluctuating with different times throughout the wash.

Diagnosis: It appeared the drum support was broken. This is the component that keeps the wash tub stable during high-speed spin cycles. When it fails, you get that characteristic grinding sound as metal rubs against metal, and the vibration can affect the control board’s timing calculations.

Repair: Work: Diagnostic only · Parts: None — part no longer available · Result: Customer chose to replace washer instead

Frigidaire dryer (FEZ831AS2) — East Canton, OH

Reported: The customer reported that grease is leaking into the drum. This created a messy situation where clean clothes were getting contaminated during the drying cycle.

Diagnosis: The transmission had failed and was leaking oil into the spin basket. A failed transmission seal allows the internal lubricating oil to escape into areas where it doesn’t belong, contaminating the drum where clothes are dried.

Repair: Work: I replaced the transmission and the tub seal · Parts: 134736400-H+ TRANSMISSION, 5303279394-SEAL · Result: Issue is resolved and the washer is good to go

Whirlpool stove (GGG388LXS00) — Green, OH

Reported: The customer reported that two burner knobs were slipping and couldn’t turn the burners off completely. One had been problematic since near the warranty period, and the second had recently failed. The knobs would turn but wouldn’t engage the valve stems to stop gas flow.

Diagnosis: Inspection revealed worn and stripped gas valve stems in the front manifold assembly. The flat surfaces on the valve stems had rounded off from wear, preventing the control knobs from gripping and turning the valves. This created an unsafe condition where burners couldn’t be reliably shut off. The rear burner controls were also showing early signs of similar wear.

Repair: Work: Removed old manifold, installed new assembly, reconnected gas lines and electrical connections · Parts: WPW10204706 — front manifold assembly with four new gas valves and wiring harness · Result: All burners now engage and shut off properly with smooth, positive knob operation; passed gas leak safety check

GE range (JBP62DM2BB) — Hartville, OH

Reported: The customer reported a heating element fire due to poor cleaning on their GE range. This type of failure often occurs when food debris and grease accumulate on heating elements over time.

Diagnosis: Found Bake element open. The heating element had burned out completely, likely accelerated by the buildup of cooking residue that caused overheating.

Repair: Work: REPLACED ELEMENT, BAKE · Parts: WB44T10010 — Bake Element · Result: Tests good

Whirlpool refrigerator (WRX986SIHV00) — Hartville, OH

Reported: The customer reported they need both freezer drawers fixed because they fell apart and were currently using one drawer. The freezer storage was severely compromised with damaged drawer components.

Diagnosis: We found the bottom drawer was not in right and the middle drawer was also out of position. The top freezer drawer required complete replacement due to structural failure.

Repair: Work: Put bottom drawer in correctly, repositioned middle drawer, and installed new top freezer drawer · Parts: WPW10493169 — top freezer drawer bin · Result: All three freezer drawers now function properly with full storage capacity restored

Maytag washer (MVWC565FW0) — Homeworth, OH

Reported: A pen fell between tub and spin basket. The customers had taken the agitator out but couldn’t get the basket out to reach the pen underneath.

Diagnosis: The pen had fallen into the space between the wash tub and spin basket, an area that requires disassembly to access. The agitator removal was the right first step, but getting the basket out requires removing the hub assembly first.

Repair: Work: Removed the hub and basket on the washer to get to the ink pen that had fallen under the tub · Parts: No parts needed · Result: Reassembled and calibrated the machine

GE range (JS750SF3SS) — Leesburg, OH

Reported: The customer contacted us because their GE range needs FR burner and switch. The front right burner was not functioning correctly.

Diagnosis: We identified that both the front right burner element and its corresponding infinite control switch had failed and required replacement to restore proper operation.

Repair: Work: Shipped parts · Parts: WB24X26408 — Switch Infinite Control, WB30T10155 — LEMENT HALIANT 12 TRPL · Result: Customer received replacement components for proper burner operation

Electrolux washer (EFLS527UTT2) — Louisville, OH

Reported: The customer reported distinct clicking sounds coming from inside the washer drum during operation. The noise was most noticeable during the spin cycle when the basket reaches higher RPMs. This type of mechanical clicking typically points to loose or worn internal components that handle the drum’s rotation and suspension.

Diagnosis: Our inspection revealed the basket pulley had worked loose from its mounting, allowing excessive movement that created the clicking sound. The shock absorbers were also showing signs of wear and producing noise during drum movement. These components work together to stabilize the wash basket — when one fails, it puts additional stress on the others.

Repair: Work: Complete diagnostic evaluation and documentation · Result: Customer’s extended warranty will cover the necessary repairs

Samsung washer (WA45T3200AW) — Louisville, OH

Reported: The customer reported their Samsung washer won’t drain. Water remained in the tub after wash cycles, preventing the spin cycle from completing properly.

Diagnosis: We found the unit not draining despite the drain pump receiving power. The pump wasn’t cycling, indicating internal pump failure rather than an electrical issue.

Repair: Work: Replaced the drain pump · Parts: DC97-19289f — Drain Pump · Result: Tests good with no leaks

Samsung refrigerator (RS27T5200SR) — Louisville, OH

Reported: The customer reported leaking water from fridge. Water was present where it shouldn’t be, indicating a supply line issue within the refrigerator’s water system.

Diagnosis: Investigation revealed the water line to the refrigerator had failed, allowing water to escape instead of flowing properly through the system. This is a common failure point in Samsung refrigerators with water dispensers or ice makers.

Repair: Work: Replaced water line to refrigerator · Result: Good to go

LG dishwasher — Louisville, OH

Reported: The customer contacted us because their LG dishwasher was not draining properly.

Diagnosis: When we arrived to inspect the unit, we found that the dishwasher was currently draining as it should.

Repair: Work: Verified drainage function · Parts: No parts replaced · Result: Dishwasher currently draining normally

Samsung dryer (DV400EWHDWR) — Louisville, OH

Reported: The customer reported that the dryer works but making clicking squeaking sound. They mentioned having the original papers for the appliance, indicating they were the original owners and had maintained documentation.

Diagnosis: The clicking and squeaking sounds during operation pointed to a mechanical issue in the drum assembly. Upon inspection, we found the idler pulley had worn out, causing the belt to slip and create the distinctive clicking and squeaking noise the customer described.

Repair: Work: Replaced idler pulley · Parts: DC93-00634A — idler pulley · Result: Dryer operates quietly without clicking or squeaking sounds

Kenmore dishwasher (665.13859K602) — Louisville, OH

Reported: The customer reported their dishwasher was making a grinding sound and water wasn’t reaching the top rack to properly clean dishes. They specifically asked whether the unit was worth repairing before proceeding with any work.

Diagnosis: Samuel Willhite diagnosed the Kenmore 665.13859K602 and identified the root cause of both the grinding noise and poor water circulation to the upper spray arm. The repair could be completed without ordering replacement parts.

Repair: Work: Service completed and invoiced through our service management system · Parts: No parts required · Result: Grinding sound eliminated and water circulation restored to top rack

Kenmore range (911.93488992) — Louisville, OH

Reported: The customer reported that their oven was not heating properly and wouldn’t heat to the set temperature. This is a common issue that typically points to a heating element failure in electric ranges.

Diagnosis: Testing revealed that the bake element had failed completely. When a bake element burns out, the oven can’t reach or maintain the proper cooking temperatures, leaving food undercooked or requiring much longer cooking times.

Repair: Work: Replaced bake element · Parts: WB44T10010 — Range oven bake element · Result: Oven now heats properly to set temperature

GE dishwasher (GDT655SSJ2SS) — Louisville, OH

Reported: The customer reported their dishwasher won’t start. They had already reset the breaker but still nothing happened when they tried to operate the unit.

Diagnosis: Testing revealed the UI control board had failed completely. The control board is what processes button presses and sends signals to start the wash cycles. When it fails, the dishwasher becomes completely unresponsive even with power restored.

Repair: Work: Replaced UI control board and new brackets to keep dishwasher in place · Parts: WD21X31902C-CONFIGURED UI BOARD — control interface · Result: Dishwasher now responds to controls and operates normally

Admiral oven/stove (FGEF3055MFF) — Louisville, OH

Reported: The customer reported that their oven won’t heat past 185 degrees. This temperature limitation meant the oven was essentially unusable for baking, roasting, or any cooking that required proper heat levels.

Diagnosis: We found that the Control Board assembly had failed. This prevented it from sending power to the bake elements at all. Without proper control board function, the oven couldn’t regulate temperature or deliver adequate power to the heating elements.

Repair: Work: Removed failed control board and installed new Control Board Clock assembly · Parts: 5304495521-KIT — Control Board Clock assembly · Result: The oven is preheating and operating correctly

Kenmore refrigerator (106.9552882) — Magnolia, OH

Reported: The customer reported their Kenmore refrigerator was experiencing an issue, though the specific complaint details were minimal in the service notes.

Diagnosis: During the November 19, 2019 service call, our technician identified the root cause of the refrigerator’s malfunction and determined the appropriate repair approach.

Repair: Work: Service was completed during the scheduled appointment · Parts: No parts were required for this repair · Result: The refrigerator was restored to proper operation

Kenmore Washer; dryer (110.66942501) — Malvern, OH

Reported: The customer reported that their dryer doesn’t work after they moved. The unit had no power and wouldn’t respond when they tried to start a cycle.

Diagnosis: Upon inspection, we discovered the electrical connection on the dryer cord had become disconnected. This is a common issue during moves when appliances are unplugged and reconnected in new locations.

Repair: Work: Reconnected electrical connection on dryer cord · Parts: No parts needed · Result: Dryer restored to full operation

GE range (CGS985SET2SS) — Massillon, OH

Reported: The customer reported that their oven turns on but does not reach or maintain proper temperature. Baking was inconsistent, and sometimes the oven would turn off and need to be turned back on. They suspected the control panel or selector might be failing.

Diagnosis: We found sporadic and inconsistent heating in the oven. The temperature sensor tested within specification, but the igniter was only pulling 2.8 amps instead of the required 3.2-3.6 amps per GE specifications. A weak igniter can’t generate enough current to signal the gas valve to open fully, causing the exact symptoms the customer experienced.

Repair: Work: Replaced igniter · Parts: WB13K21 — ignitor oven · Result: Unit tested good with proper heating cycle

Jenn-air range — Massillon, OH

Reported: The customer contacted us because they weren’t sure what was wrong with their Jenn-Air range and wanted it checked out thoroughly.

Diagnosis: During our diagnostic inspection, we identified that the control was the source of the problem. Unfortunately, after checking with our suppliers, we found that the control is no longer available (NLA).

Repair: Work: Diagnostic inspection completed · Parts: None · Result: Control identified as faulty but no longer available

Amana refrigerator (ASD2522WRW02) — Massillon, OH

Reported: The customer reported their Amana refrigerator was not cooling. This is a clear sign that the temperature control system had failed, preventing the refrigerator from maintaining proper food storage temperatures.

Diagnosis: Our inspection identified a faulty thermostat as the root cause. The thermostat controls when the cooling system cycles on and off to maintain the set temperature. When this component fails, the refrigerator loses its ability to regulate temperature properly.

Repair: Work: Replaced the thermostat · Parts: WP2198202 — thermostat · Result: Refrigerator restored to proper cooling operation

LG dryer — Massillon, OH

Reported: The customer reported their LG dryer takes a long time to heat. Poor airflow from vent restrictions can cause extended drying times and reduced heating efficiency.

Diagnosis: We found the dryer vent was obstructed. Additionally, the dryer had a 3-inch vent instead of the proper 4-inch vent required for adequate airflow. These restrictions prevented proper exhaust flow and heat circulation.

Repair: Work: Diagnosed vent obstruction and undersized vent line · Parts: None · Result: Referred customer to Dryer Vent Wizard of NE Ohio for proper vent repair and replacement

Maytag dryer (MED3500FW0) — Massillon, OH

Reported: The customer reported that their dryer powers on and beeps when you push start but does nothing else. Everything works except it just won’t start up when pushing start, leaving them unable to complete any drying cycles.

Diagnosis: Testing revealed the door switch had failed. Even though the door appeared to close properly and the unit powered on normally, the faulty switch wasn’t sending the proper signal to allow the dryer to start its cycle.

Repair: Work: Replaced the defective door switch · Parts: W11189141 — door switch · Result: Dryer now starts and operates normally through all cycles

Maytag washer (MAV7550AWW) — Massillon, OH

Reported: Water was leaking on the floor around this Maytag washer. The customer unplugged the washer and water was still running, so they had to shut off water to stop the leak.

Diagnosis: The water valve was failing to shut off properly, allowing continuous water flow even when the washer was unplugged. This created the floor leak and the ongoing water flow the customer experienced.

Repair: Work: Replaced water valve · Parts: 12002158 — water valve · Result: Water flow stops properly when washer cycle ends

Whirlpool dryer (WED4815EW) — Massillon, OH

Reported: The customer reported their dryer will not turn on. It began needing to be restarted 3-4 times to dry a load and now will not start at all. The unit is only 1.5 years old.

Diagnosis: Our technician identified the likely timer as the root cause. When we arrived for the service call, the dryer was operating normally in the home.

Frigidaire range (FGFLMC55GCF) — Minerva, OH

Reported: The customer noticed a gas smell coming from their oven area and was understandably concerned about safety.

Diagnosis: We inspected the unit and confirmed the gas smell. The issue was found to be incorrect valve and plumbing to the unit, with leaking occurring from the line to the regulator. There was a wrong adapter at the regulator connection point.

Repair: Work: Inspected and identified gas line connection issue · Parts: No parts replaced · Result: Customer advised to call plumber for proper gas line correction

Whirlpool dryer (WED7600XW0) — Minerva, OH

Reported: The customer had replaced the drum belt twice, but the belt kept fraying around a pulley. The first time they replaced the belt, the original one had snapped.

Diagnosis: A worn or damaged idler pulley was causing the belt to fray repeatedly. When an idler pulley develops rough edges or bearing wear, it creates friction that destroys drum belts. We also found the heating element needed replacement during our inspection.

Repair: Work: Replaced belt idler pulley and heating element · Parts: WP8547157 — drum belt, WPW10547292 — idler pulley, WP8544771 — heating element · Result: New idler pulley eliminated the source of belt damage, restoring proper drum operation

Bosch dishwasher (SHE3ARL2UC/07) — Minerva, OH

Reported: The dishwasher won’t start when the start button is pushed. If the customer messes with the door switch 3 or 4 times it comes on. The switch is on the inside top (middle).

Diagnosis: We found a repeated drain issue. The pump housing on sump is scarred, which would need the tub to be replaced to resolve the issue properly.

Repair: Work: Diagnostic evaluation of drain system and pump housing · Parts: No parts recorded · Result: Customer decided to replace unit due to extensive repair requirements

Whirlpool washer (WTW5000DW0) — Navarre, OH

Reported: The customer reported their Whirlpool washer had a blinking lock light and the washer wouldn’t lock, preventing it from starting. The machine was completely inoperable due to this safety interlock failure.

Diagnosis: We tested the lid latch mechanism and found it had failed mechanically. The latch wasn’t engaging properly, which prevented the washer’s control system from detecting a secure lid closure and allowing the wash cycle to begin.

Repair: Work: Replaced the lid latch · Parts: W10404050 — lid latch assembly · Result: Operation is normal and symptoms are resolved

GE range (PS905SP3SS) — North Canton, OH

Reported: The customer reported that the bake option on oven will not turn on sometimes and will shut off on own. This type of intermittent behavior typically points to control board issues, where the electronic components are failing to maintain consistent operation.

Diagnosis: Testing confirmed the main control board was malfunctioning. The board’s circuits responsible for managing the bake function were failing intermittently, causing the erratic on/off behavior the customer experienced.

Repair: Work: Replaced main control board · Parts: WB27T10815 — main control board · Result: Bake function now operates consistently without shutting off unexpectedly

Frigidaire refrigerator (DGHF2360PF4A) — North Canton, OH

Reported: The customer reported that the ice maker is leaking water. It looks like the tray where the ice is made is loose or broken.

Diagnosis: We found the ice maker assembly had failed internally, causing water to leak during the ice-making cycle. The damaged components could not be repaired individually, requiring a complete ice maker replacement.

Repair: Work: Replaced ice maker · Parts: 243297613 — ICE MAKER · Result: Ice maker now operates without leaking and produces ice normally

Whirlpool dryer (WED6600VW0) — North Canton, OH

Reported: The dryer does not spin, but still gets hot. The customer believed the belt on the dryer stopped working.

Diagnosis: The idler pulley had failed and the belt came off and broke. When the idler pulley fails, it can no longer maintain proper tension on the drive belt, causing the belt to slip off the drum and eventually break from the stress.

Repair: Work: Installed new belt, idler pulley and lint screen · Parts: WP8547168 belt, 8547174V idler pulley, WP8572270 lint screen · Result: The dryer is operating correctly and is good to go

Whirlpool oven/stove (WCG51US6DS00) — North Canton, OH

Reported: The customer reported that one of the burners on the stove ignites whenever any of the other burners are turned on. And it will not turn off completely either.

Diagnosis: Upon inspection, I found that the knob was stripped and the burner wasn’t shutting off all of the way. The damaged knob mechanism prevented proper gas flow control, causing the erratic ignition and incomplete shutoff.

Repair: Work: Diagnosed stripped knob issue · Result: Provided customer with Amazon link for 5-pack replacement knobs

Kenmore dishwasher (665.16039401) — North Canton, OH

Reported: The dishwasher stopped working, with the Clean light blinking 7 times, pausing and then repeating another 7 blinks. This 2005 Kenmore had never been serviced before, making this its first repair call in nearly two decades of operation.

Diagnosis: The 7-blink error code on this Kenmore model indicates a heating circuit malfunction. After accessing the internal diagnostics and testing the system components, we identified the root cause and determined the appropriate repair approach for this nearly 20-year-old unit.

Repair: Work: System diagnosis and repair completion · Parts: No parts recorded · Result: Dishwasher restored to full operation

KitchenAid refrigerator (SUPERBA 42) — North Canton, OH

Reported: The customer reported their refrigerator not running at all, with lights in freezer or refrigerator not coming on. This complete power failure indicated an electrical issue preventing any functions from working.

Diagnosis: The master power switch had failed. This prevented the entire machine from operating, which explained why no lights were coming on and the refrigerator wasn’t running at all.

Repair: Work: Power switch replacement (completed by Tom Scherer while lead technician was out of town) · Parts: WP2266802 — master power switch · Result: Full refrigerator operation restored

Frigidaire washer (417.61712510) — North Canton, OH

Reported: The washer stopped during a cycle with rugs inside and the door became locked shut. The customer couldn’t access their laundry or operate the machine at all.

Diagnosis: The lid was stuck in the locked position at the time of our appointment. The machine would not enter diagnostics or display stored error codes, indicating deeper electrical issues beyond just the lock mechanism.

Repair: Work: Installed new lock but was unable to resolve the issue · Parts: 137353302 — lock assembly · Result: Machine still would not function properly despite lock replacement

Frigidaire washer (GLWS1349AS1) — North Canton, OH

Reported: The customer reported their Frigidaire washer wont spin. This left clothes sitting in standing water at the end of wash cycles.

Diagnosis: Our inspection revealed the transmission is bad. The unit won’t agitate properly, which prevents the normal wash and spin functions from operating correctly.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Customer is replacing the unit

GE refrigerator (PFSS5RKZHSS) — Paris, OH

Reported: The customer reported lights flashing and the refrigerator not cooling. They had already tried tripping the breaker before calling for service, but the issue persisted.

Diagnosis: The flashing lights and cooling failure pointed to a main control board malfunction. When the control board fails, it can’t properly manage the refrigerator’s cooling cycle or display functions, resulting in the symptoms the customer experienced.

Repair: Work: Replaced main control board · Parts: WR55X11098 — Board Assembly Main Control · Result: Good to go

Frigidaire dryer (FER341AC0) — Paris, OH

Reported: The customer reported that the clothes are not drying. The dryer was still heating normally, but laundry remained damp after full cycles.

Diagnosis: The blower wheel had broken off of the motor. This prevented the dryer from moving air through the laundry. Without proper airflow circulation, heated air couldn’t effectively remove moisture from the clothes, even though the heating element was functioning correctly.

Repair: Work: Diagnostic evaluation of motor and blower assembly · Parts: None — customer opted for replacement · Result: Due to the cost of the parts, the customer decided to replace the dryer

Frigidaire range (LGGF3046TFA, FFCD2413US1A) — Tallmadge, OH

Reported: The customer reported their oven was overheating and needed us to check the dishwasher as well. The dishwasher wouldn’t cut on at all and water had backed up in the unit. Before it completely stopped working, it would just always randomly fill up with dirty water.

Diagnosis: On the range, we found the main control board had failed, causing the oven overheating issue. We also discovered glass debris under the control panel that needed cleaning. For the dishwasher, the breaker was tripped, which explained why it wouldn’t turn on. Additionally, the drain hose wasn’t positioned high enough and was draining back into the dishwasher from the sink disposal, causing the water backup problems.

Repair: Work: Replaced main control board in stove and cleaned glass from under panel. Reset dishwasher breaker. Installed a longer drain hose and looped it above drain · Parts: 5304509230 (main control board), 316419841 (clock overlay), 8269144A (drain hose) · Result: Range temperature control restored to normal operation, dishwasher draining properly without backflow

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