Appliance Repairs — Week of March 2, 2026 (part 1 of 3) | Stark County, OH

Kenmore oven/stove (91195298992) — Akron, OH

Reported: The customer called because their oven’s bottom heating element stopped working entirely. They noticed uneven baking and significantly longer cooking times. During preheating, only the top broil element would glow, leaving the bottom of the oven cold.

Diagnosis: Visual inspection showed the bake element had developed internal breaks in the heating coil. The element connections were also showing signs of heat damage and corrosion. We tested continuity across the element terminals and confirmed zero resistance, indicating complete failure of the heating element.

Repair: Work: Removed failed bake element, cleaned connection terminals, installed new element · Parts: WB44T10010 — Range oven bake element · Result: Tested oven through full preheat cycle, verified even heating and proper temperature

LG dishwasher (LDF7774ST) — Akron, OH

Reported: The dishwasher displayed an IE error code every time the customer tried to start a wash cycle. This error typically indicates an issue with water inlet, but the unit wouldn’t progress past the error screen. The customer had tried resetting the unit multiple times with no success.

Diagnosis: We tested the water inlet valve first since the IE error usually points to inlet problems. The valve tested functional with proper resistance and flow. After running through the diagnostic sequence, we determined the issue was related to improper installation or connection problems rather than a failed component.

Repair: Work: Complete reinstallation of dishwasher including water connections and drain line · Parts: None required · Result: IE error cleared, dishwasher completed full test cycle without issues

Samsung dryer — Akron, OH

Reported: The dryer won’t turn on. It was working fine and made a bang and now it won’t start.

Diagnosis: The loud bang indicated mechanical failure inside the drum assembly. We found the idler pulley had failed, which would prevent the drum from turning properly. Additionally, the heating element needed replacement to restore full function.

Repair: Work: Replaced the idler pulley and installed a new heating element · Parts: DC93-00634A idler pulley, DC97-14486A assembly duct heater · Result: Unit is good to go

Viking refrigerator (GSHL5MGXCELS) — Alliance, OH

Reported: The homeowner reported two main issues with their Viking model GSHL5MGXCELS. The refrigerator’s ice maker had completely stopped working, and the oven would click when attempting to ignite but wouldn’t actually light. These problems were affecting daily cooking and ice availability for the household.

Diagnosis: Testing revealed the ice maker assembly had internally failed — the mechanical components were no longer cycling properly to produce ice. For the oven, we found the door hinges were worn and damaged, preventing proper sealing. This allowed heat to escape during the ignition process, disrupting the lighting sequence and preventing normal operation.

Repair: Work: Removed old ice maker, installed new assembly, replaced worn oven door hinges · Parts: WR30X30972 — mechanical ice maker assembly, hinge pocket kit · Result: Ice maker now cycles properly and produces ice, oven lights immediately and maintains proper heat

Samsung refrigerator (RF28HMEDBSR/AA) — Alliance, OH

Reported: The homeowner called because their Samsung refrigerator’s ice maker had quit working completely. No ice production, no cycling sounds, and the unit appeared completely dead. This is a common failure point on Samsung RF28H series refrigerators, typically occurring after 3-5 years of operation.

Diagnosis: We found the ice maker assembly had multiple component failures within the kit. The drain tube heater had burned out, preventing proper defrost cycles, and the control board showed signs of electrical damage. Samsung packages these components together because they typically fail as a unit due to moisture intrusion and thermal cycling stress.

Repair: Work: Removed old ice maker assembly, installed new kit, reconnected water and electrical connections · Parts: DA82-02673A — complete ice maker kit including board, drain heater, and Y-clip assembly · Result: Completed full ice production cycle test, verified proper harvest and fill functions

Whirlpool refrigerator (GB2FHDXWQ05) — Alliance, OH

Reported: The refrigerator wasn’t maintaining temperature in either the fresh food or freezer compartments. Food was starting to spoil, and the compressor wasn’t cycling on. The display panel was unresponsive, which pointed us toward an electrical control issue rather than a mechanical cooling problem.

Diagnosis: Testing revealed the jazz control board had completely failed. This board manages the refrigerator’s cooling cycles, compressor operation, and temperature regulation. Without a functioning control board, the compressor can’t receive proper signals to start cooling. The board showed no power output to critical components, confirming it needed replacement.

Repair: Work: Removed old control board, installed new board, reconnected all wiring harnesses · Parts: WPW10503278 — jazz control board · Result: Both compartments cooling properly, compressor cycling normally

Kenmore washer (110.16512690) — Alliance, OH

Reported: The customer reported that their Kenmore model 110.16512690 would fill and agitate normally, but the spin cycle wasn’t working. Clothes came out dripping wet, and the washer wasn’t draining properly at the end of the cycle.

Diagnosis: We found the motor coupling completely damaged. This white plastic part connects the motor to the transmission and is designed to break under excessive load to protect the motor. When it fails, the motor runs but can’t turn the basket. The washer was also not draining because the broken coupling prevented the pump from operating during the spin cycle.

Repair: Work: Disassembled cabinet, removed old coupling, installed new coupling, reassembled washer · Parts: 285753A — Motor coupling assembly · Result: Spin cycle restored, proper drainage confirmed through full test cycle

Viking refrigerator (GSHL5MGXCELS) — Alliance, OH

Reported: The customer reported that their ice maker had stopped producing ice entirely, while the oven would click when attempting to ignite but never actually lit. They suspected the issues might be related since both appliances seemed to fail around the same time.

Diagnosis: Testing revealed the ice maker assembly had failed internally and needed complete replacement. For the oven, we found the door hinges were worn and no longer providing a proper seal. This heat loss was causing the DSI (Direct Spark Ignition) board to overheat and fail to complete the ignition sequence. The poor door seal meant the oven couldn’t maintain the conditions necessary for safe gas ignition.

Repair: Work: Removed old ice maker and installed new assembly, replaced worn door hinges and adjusted door alignment · Parts: WR30X30972 — ice maker assembly; hinge pocket kit for oven door · Result: Ice maker began cycling and producing ice, oven ignited properly and maintained temperature

Samsung refrigerator (RSG257AARS/XAA) — Alliance, OH

Reported: The homeowner reported their Samsung RSG257AARS/XAA refrigerator’s ice maker had completely stopped working. No ice production, no sounds from the unit, and the ice bin remained empty despite the refrigerator running normally otherwise.

Diagnosis: Testing the ice maker assembly showed complete failure of the internal mechanisms. The DA97-07549B ice maker assembly had multiple component failures that prevented the freeze-harvest cycle from initiating. Temperature sensors within the ice maker were not responding, and the mechanical components showed signs of wear that indicated the unit had reached end of service life.

Repair: Work: Removed failed ice maker, installed new assembly, connected water and electrical lines · Parts: DA97-07549B — Ice Maker Assembly (complete unit) · Result: Ice maker completed full cycle test, began producing ice within 24 hours

Kenmore dishwasher (665.15919001) — Alliance, OH

Reported: The homeowner reported their dishwasher would start its cycle normally, but no water entered the tub. The soap dispenser door remained locked shut, and dishes came out exactly as they went in — dirty and dry. The control panel responded to inputs, but the machine couldn’t perform its basic washing function.

Diagnosis: We found the wash pump motor had completely failed. In Kenmore dishwashers, this component drives both water circulation and the mechanism that triggers soap dispenser release. When the pump can’t create proper water pressure, the dispenser’s pressure-sensitive release stays locked. The motor tested dead on our multimeter, showing no continuity across its windings.

Repair: Work: Removed lower dish rack, disconnected drain hose and electrical connections, extracted failed pump assembly, installed new unit with fresh gaskets · Parts: W10782773 — wash pump and motor assembly · Result: Ran full test cycle with proper water fill, soap dispenser operation, and complete drain cycle

Frigidaire refrigerator (FFHT2126LB3) — Alliance, OH

Reported: The customer called because their refrigerator compartment had stopped cooling, though the freezer was still working normally. Food was spoiling while frozen items remained properly frozen. This is a classic symptom of defrost system failure in side-by-side and top-freezer models.

Diagnosis: Samuel found the defrost thermostat had failed in the open position. When this happens, the defrost heater never turns on during defrost cycles, allowing ice to build up on the evaporator coils. The ice blocks airflow from the freezer to the refrigerator compartment, leaving the fridge warm while the freezer stays cold. Testing confirmed the thermostat showed no continuity at the proper temperature range.

Repair: Work: Removed old thermostat, installed new unit with proper mounting hardware, cleared ice buildup from evaporator · Parts: 5303918202 — defrost thermostat kit · Result: Defrost cycle operates correctly, refrigerator compartment cooling restored to proper temperature

Whirlpool washer (CAE2745FQ1) — Alliance, OH

Reported: The customer reported their CAE2745FQ1 washer quit working partway through a wash cycle. Water remained trapped in the drum, and pressing any buttons on the control panel produced no response. The machine appeared completely dead despite having power.

Diagnosis: Testing revealed the main control board had failed. The board showed no LED status lights and wasn’t sending control signals to the water pump, drive motor, or door lock. This type of sudden electronic failure is common on older Whirlpool top-loaders, especially when power surges damage the sensitive circuitry.

Repair: Work: Disconnected old control board, installed new board, reconnected all wire harnesses, calibrated cycle settings · Parts: W11188527 — main electronic control board · Result: Washer completed full test cycle with proper water fill, agitation, spin, and drain functions

Maytag refrigerator (MFF2558VEM10) — Alliance, OH

Reported: The bottom freezer was completely packed with ice, making it impossible to store frozen food. The ice maker wouldn’t stop running, and items that had partially defrosted would randomly refreeze. The control panel was also showing intermittent error codes, indicating the main control board was sending faulty signals throughout the refrigerator’s systems.

Diagnosis: The main control board had failed and was stuck sending continuous make ice signals to the ice maker assembly. This caused the water inlet valve to stay open longer than programmed, flooding the ice maker with excess water. The board’s temperature sensors were also malfunctioning, causing erratic defrost cycles that would refreeze already-thawed items.

Repair: Work: Removed excess ice, disconnected power, replaced control board and water valve, recalibrated ice maker cycle timing · Parts: WPW10503278 — main control board assembly · Result: Ice maker now produces normal amounts on proper schedule, freezer maintains consistent temperature

Bosch dishwasher (HSU66CO6UC/43) — Alliance, OH

Reported: The customer reported their Bosch dishwasher HSU66CO6UC/43 would start washing but never finish the cycle. It ran continuously without draining, leaving dishes sitting in dirty water. The unit appeared to be stuck in an endless loop, ignoring all attempts to reset or change cycles.

Diagnosis: We inspected the control board and found it was receiving proper power but had developed a time delay fault. This prevented the electronic control from properly timing the wash phases and advancing to the drain cycle. The control board was physically intact but the internal timing circuits had malfunctioned, causing the continuous operation without progression through the normal wash sequence.

Repair: Work: Cleared the time delay fault and reset the control board timing circuits · Parts: None required · Result: Dishwasher completed a full test cycle with proper timing and drainage

Admiral Washer; dryer (ATF7000ES1) — Alliance, OH

Reported: The washer had two main complaints: the fabric softener will not dispense and sometimes will not ring out items, personally having to ring out items to put in dryer. The customer also mentioned the rubber ring needs removed so it can be cleaned but was unsure how to do that. The dryer was loud and the customer felt that something was off, but both appliances were still working.

Diagnosis: On the washer, we found the door lock mechanism was failing and the softener fill tube ports were clogged, preventing proper dispensing and spin cycle completion. The dryer’s noise issue traced back to a worn blower and bearing assembly that needed replacement to restore quiet operation.

Repair: Work: Installed new door lock and cleaned softener fill tube ports on washer, installed a new blower and bearing assembly on the dryer · Parts: 131763256 door lock/switch assembly, 5303281153 rear bearing kit, 131775600 blower assembly · Result: Both appliances restored to proper operation with resolved dispensing, spinning, and noise issues

Maytag dryer (DE412) — Alliance, OH

Reported: The customer had attempted a dryer repair on their own, stating I have a belt and door switch but am unable to reassemble it. What started as a simple belt replacement had become a more complex issue requiring professional diagnosis and repair.

Diagnosis: During our inspection, we found that the left hand support roller was bad. It had been repaired previously and they used a piece of PVC pipe to repair the bushing instead of installing a new roller. This makeshift repair was causing the dryer to malfunction and preventing proper reassembly.

Repair: Work: Installed a new shaft and roller and also a new belt · Parts: WP6-3129480 shaft, 12001541 support roller, new belt · Result: The dryer is operating and heating properly

Kenmore dishwasher (665.15919001) — Alliance, OH

Reported: The customer reported their Kenmore dishwasher was leaking water. Water was pooling on the floor around the unit during wash cycles.

Diagnosis: We diagnosed a failed water inlet valve as the source of the leak. This valve controls water flow into the dishwasher and when it fails, water can leak from the connection points.

Repair: Work: Installed new water inlet valve · Parts: WP8531669 — water inlet valve · Result: Dishwasher no longer leaks water

Kenmore washer (110.82405830) — Alliance, OH

Reported: The customer reported that their washer had quarters stuck in the wash machine. The coin mechanism was completely jammed and wouldn’t accept or dispense coins.

Diagnosis: On our initial visit, we found the coin mechanism was jammed but couldn’t access the internal components without the proper service door key. Upon returning with the correct tools, we discovered a loose screw had fallen into the coin slide, completely blocking the mechanism.

Repair: Work: Replaced service door lock and cleared the jammed screw from coin slide · Parts: W11315637 — Service door lock · Result: Coin mechanism operating correctly after repair

Amana dryer (NED4655EW1) — Alliance, OH

Reported: The dryer won’t turn on. The customer had done thorough troubleshooting including cleaning the lint trap, power cycling the unit, checking the breaker, and testing the door sensor switch which clicked properly.

Diagnosis: The adapter on the cord has a bad connection. When wiggled, the dryer started working. The issue is with the cord adapter rather than the dryer itself.

Repair: Work: Diagnosed bad connection in cord adapter · Parts: None — customer opted to handle replacement · Result: Identified solution — needs new adapter or the right cord to plug straight into wall plug

Maytag dryer (DE303) — Atwater, OH

Reported: The dryer was producing loud grinding and squealing noises throughout the cycle. The customer noticed the noise had been getting progressively worse over several weeks, making laundry time unbearable.

Diagnosis: We pulled the top and front panels to access the drum assembly. The drum support wheels showed significant wear — the plastic had worn down to expose the metal backing, creating metal-on-metal contact. Heavy lint buildup around the wheels accelerated the wear pattern and contributed to the noise.

Repair: Work: Removed drum, replaced both support wheels, cleaned lint from entire cabinet · Parts: 12001541 — Two drum support wheels · Result: Test cycle ran quietly with smooth drum rotation

Whirlpool dishwasher (WDF510PAYSA) — Atwater, OH

Reported: The customer reported that dishes weren’t drying and the water seemed cold throughout the wash cycle. The dishwasher would complete its normal cycle, but without any heat generation. This is a clear sign of heating element failure in Whirlpool dishwashers.

Diagnosis: Testing revealed the heating element had no continuity — it was completely burned out. The element sits at the bottom of the tub and heats water during wash cycles and provides the heat boost needed for proper drying. When these fail, you get poor cleaning results and wet dishes. The tub showed no damage, and all other components tested normally.

Repair: Work: Removed old heating element, installed new element, reconnected all wiring · Parts: W10518394 — heating element assembly · Result: Ran full test cycle with proper water heating and complete dry cycle

GE dishwasher (GDF620HMJ2ES) — Bolivar, OH

Reported: The customer reported their GE dishwasher model GDF620HMJ2ES would randomly beep during cycles, then suddenly stopped working entirely. No display lights, no button response — the unit appeared completely dead even though the kitchen breaker was still on.

Diagnosis: We verified power was reaching the dishwasher, but the control board wasn’t responding. This GE model uses a two-board system — the main control board handles cycle operations while the UI board manages the display and button inputs. When both boards fail simultaneously, it’s typically due to a power surge or electrical fault that damaged the low-voltage control circuits. The random beeping before failure is classic behavior when the control board starts losing its programming.

Repair: Work: Removed old control boards, installed new boards, and configured the UI board for this specific model · Parts: WD21X24900C machine control board and WD21X31902C configured UI board · Result: Dishwasher powered on normally, all cycle options functional, no error codes

Admiral fridge (ACD2234HRW, JVM6175DK1WW) — Bolivar, OH

Reported: The customer needed the water filter on their fridge and the charcoal filter on the microwave replaced. This was a scheduled maintenance service rather than a breakdown repair.

Diagnosis: Both filters were due for replacement as part of regular appliance maintenance. The existing filters had reached the end of their service life and needed to be swapped out with fresh ones.

Repair: Work: Installed water filter on fridge and charcoal filter on microwave · Parts: WB02X11536 — Filter Charcoal, EDR4RXD1 — FILTER 4 – SINGLE · Result: Everything works properly

Admiral washer (LTF2140FS1) — Canfield, OH

Reported: The washer appeared to have power — all the indicator lights were illuminated on the control panel. However, the start light was flashing and the machine wouldn’t begin a wash cycle when the customer pressed start. This type of symptom pattern usually points to a safety interlock issue or control board malfunction.

Diagnosis: We tested the door lock assembly with a multimeter and found it was reading 1100 ohms instead of the specified 1500 ohms. This out-of-spec resistance was confusing the control system, which interpreted it as either a faulty lock or an improperly closed door. The control board was responding correctly by preventing operation until it received the proper signal from the door lock mechanism.

Repair: Work: Removed old door lock assembly and installed new unit with proper wiring connections · Parts: 131763256 — Door lock/switch assembly · Result: Verified proper resistance readings and completed full wash cycle test

LG washer (WM2501HWA) — Canton, OH

Reported: The washer would fill with water but wouldn’t drain at the end of cycles, leaving clothes sitting in dirty water. The control panel displayed the OE (drain error) code consistently, and the drum remained full of water after each attempted wash cycle.

Diagnosis: Testing revealed the water pump motor assembly had failed internally. The pump wasn’t generating enough pressure to move water through the drain system. We also inspected the drain line for obstructions but found it clear — the pump itself was the culprit preventing proper drainage.

Repair: Work: Removed old pump, installed new motor assembly, verified drain line clearance · Parts: 4681EA2001T — water pump motor assembly · Result: Ran full test cycle with proper drainage and no error codes

Kenmore refrigerator (106.51754 711) — Canton, OH

Reported: The refrigerator had completely stopped cooling despite being relatively new. Water was pooling at the front of the unit, and the homeowner was concerned about potential water damage to their flooring. The appliance was running but not maintaining temperature.

Diagnosis: Testing revealed the compressor wasn’t starting due to a failed starter relay. Without the compressor running, the refrigerator couldn’t cool, and the automatic defrost cycle couldn’t complete properly. This caused ice to build up in the evaporator section, which then melted and leaked out the front when the unit tried to defrost.

Repair: Work: Removed failed starter relay, installed new component, tested compressor startup · Parts: WPW10197428 — starter relay/start device · Result: Compressor started immediately, cooling resumed, defrost cycle completed normally

GE washer (GTWN4250D1WS) — Canton, OH

Reported: The washer was producing excessive noise during operation, particularly during the spin cycle. The customer described squeaking sounds and what sounded like metal grinding against metal. These symptoms had developed gradually over several weeks before becoming unbearable.

Diagnosis: Testing revealed the tub bearings had worn out, causing the inner tub to shift during high-speed spinning. The mode shifter assembly was also compromised, contributing to the mechanical noise. When tub bearings fail on GE top-loaders, they create a distinctive grinding sound as the tub moves out of alignment during the spin cycle.

Repair: Work: Disassembled the washer cabinet, removed the outer tub, replaced worn bearings and seals, installed new mode shifter components · Parts: WH2X1198 tub bearing, WH38X10019 shaft and tube assembly, WH02X10383 tub seal, WH2X1197 tub washer · Result: Completed full wash and spin cycles with no noise or vibration issues

Samsung washer (WA40J3000AW/A2) — Canton, OH

Reported: The customer reported their washer would fill, wash, and drain normally, but clothes came out dripping wet. The spin cycle wasn’t working properly, forcing them to wring out heavy, waterlogged laundry by hand after every load.

Diagnosis: Opening the cabinet revealed a loose drive belt on this Samsung WA40J3000AW/A2. The belt had stretched over time and was slipping on the motor pulley instead of driving the transmission at full speed. Without proper belt tension, the spin basket couldn’t generate enough centrifugal force to extract water from clothes.

Repair: Work: Removed cabinet, replaced stretched belt, adjusted tension · Parts: DC66-10170B — drive belt · Result: Spin cycle now operates at full speed, clothes come out properly wrung

Whirlpool washer (WTW5000DW2) — Canton, OH

Reported: The customer reported that their WTW5000DW2 washer wouldn’t start properly because the lid lock wasn’t engaging. When it did run, the machine was shaking violently during the spin cycle due to the load spinning off-center. These symptoms made the washer essentially unusable and potentially dangerous.

Diagnosis: Testing revealed the lid lock assembly had failed internally — the latch mechanism wouldn’t catch and hold the lid securely closed. Additionally, the plastic hub connecting the wash basket to the drive system was cracked and allowing the basket to shift during operation. This combination created both a safety lockout and a mechanical imbalance that prevented normal washing.

Repair: Work: Removed top panel and agitator, replaced failed lid lock mechanism, installed new wash basket hub with proper torque specifications · Parts: W11307244 — lid lock latch assembly, W10528947 — wash tub hub · Result: Lid locks securely, washer runs balanced spin cycles without vibration

Samsung dryer (DV42H5200EP/A3) — Canton, OH

Reported: The customer reported their dryer was making unusual noise during operation and eventually stopped starting altogether. The unit would power on but the drum wouldn’t turn, and when it did briefly work, it was producing excessive noise that concerned the homeowner.

Diagnosis: Testing revealed the drive motor was overheating and had seized. The motor windings showed signs of thermal damage, likely from prolonged operation under stress. The heating element also tested open circuit, indicating it had burned out. The idler pulley showed wear patterns that may have contributed to the motor strain and noise issues.

Repair: Work: Removed drum assembly, replaced failed motor and heating element, reassembled with proper belt tension · Parts: DC31-00055G motor assembly and DC97-14486A heating element duct assembly · Result: Dryer operates quietly with normal heating cycles and proper drum rotation

Admiral refrigerator (FRS26LF8CS3) — Canton, OH

Reported: The ice maker had quit working entirely — no ice production, no cycling sounds, nothing. The customer mentioned the water dispenser was still functioning normally, which helped narrow down the issue. They had already waited several days hoping it would start working again before calling for service.

Diagnosis: Testing revealed the ice maker wasn’t getting water despite the main water line being intact. The solenoid that controls water flow to the ice maker had failed, preventing the fill cycle from starting. This is a common failure point on this Admiral model, especially after 5-7 years of regular use.

Repair: Work: Removed failed ice maker, installed new unit, connected water line and electrical · Parts: Complete ice maker assembly (customer-supplied) · Result: Ice maker now cycles properly and produces ice on schedule

Frigidaire oven/stove (FGFL66ASA) — Canton, OH

Reported: The customer reported that their oven wouldn’t heat at all, while the cooktop burners still functioned normally. They could hear the igniter clicking when starting an oven cycle, but no flame would appear and the oven remained cold.

Diagnosis: We tested the igniter and found it was drawing insufficient current to properly open the gas safety valve. In gas ranges, the igniter serves dual purposes — it must heat up enough to ignite the gas and simultaneously draw enough electrical current to signal the gas valve to open. When igniters age, they often glow but fail to pull adequate amperage, leaving the oven without gas flow.

Repair: Work: Removed old igniter, installed new igniter with proper positioning and secure mounting · Parts: 5303935066 — Frigidaire oven igniter kit with mounting nut · Result: Tested oven heating cycle — igniter glowed properly and gas valve opened for normal flame operation

Kenmore washer (110.44832201) — Canton, OH

Reported: The customer reported water pooling around the base of their front-load washer after each cycle. The leak was most noticeable during the spin cycle when water pressure against the door seal was highest. This is a common failure point on older Kenmore front-loaders where the rubber boot develops cracks or tears from regular use.

Diagnosis: We found the door boot (part WP8181850) had developed a significant tear along the bottom fold where it connects to the outer drum. This rubber bellows seal creates the watertight barrier between the wash tub and door, and when it fails, water escapes during agitation and spin cycles. The boot showed typical age-related deterioration with the rubber becoming brittle and cracking under normal washing stress.

Repair: Work: Removed front panel, disconnected clamps, installed new door boot with proper alignment · Parts: WP8181850 — door boot/bellow assembly · Result: Ran full wash cycle with no leaks detected

Frigidaire oven (FEF352AWF) — Canton, OH

Reported: The customer called because their oven would not heat at all. When they selected a temperature and bake mode, nothing happened — no element glow, no heat buildup, complete silence from the oven cavity. The display appeared normal and accepted temperature inputs, but the oven remained cold regardless of the settings.

Diagnosis: We tested the bake element first and found it in perfect condition with proper resistance readings. The wiring connections were solid, and there were no visible signs of damage to the element or its harness. This pointed us to the main control board — the electronic brain that tells the elements when to turn on. The control board was receiving input commands but failing to send output signals to activate the heating elements, a classic symptom of internal circuit failure.

Repair: Work: Removed old control board, installed new board, reconnected all wiring harnesses · Parts: 316207511 — main control board assembly · Result: Oven now heats properly, tested at multiple temperature settings with accurate performance

Amana dryer (NED7300WW0) — Canton, OH

Reported: The homeowner called because their Amana dryer would start and tumble clothes but wasn’t generating any heat. Clothes were coming out damp after full cycles, and the drum wasn’t getting warm during operation. The unit was otherwise functioning normally with proper drum rotation and cycle timing.

Diagnosis: Testing revealed complete heating element failure on part number WP3387747. The element showed no continuity and had developed an open circuit. On Amana dryers, heating elements typically fail due to repeated thermal cycling and can break down over time, especially with heavy use or restricted airflow conditions.

Repair: Work: Removed rear panel, disconnected old element, installed new heating element with proper wire connections · Parts: WP3387747 — heating element assembly · Result: Verified proper heat generation and completed full test cycle with appropriate temperature rise

Whirlpool oven (WFE540H0ES0) — Canton, OH

Reported: The oven wasn’t heating to the set temperature, leaving food undercooked. The customer noticed the bottom element didn’t glow red like it used to, and the oven took much longer to reach even moderate temperatures.

Diagnosis: Visual inspection of the bake element showed clear signs of failure — the heating coil had developed a break that prevented proper current flow. Testing confirmed the element was drawing no power. This is the primary heating element for baking and roasting, so failure means poor temperature control and extended cooking times.

Repair: Work: Removed the old element, installed the replacement, and secured all connections · Parts: W10779716 — bake element · Result: Oven now reaches set temperature quickly and maintains proper heat distribution

Whirlpool refrigerator (FFHS2311LWPA) — Canton, OH

Reported: The customer reported that their refrigerator compartment stopped cooling, leading to food spoilage. The freezer was still working normally, but the fresh food section was warming up despite being set to the correct temperature. This is a classic symptom that points to airflow issues between the two compartments.

Diagnosis: The damper assembly controls airflow from the freezer to the refrigerator section. When it fails, cold air can’t reach the fresh food compartment even though the compressor and evaporator are working fine. We found the damper door stuck closed, with the motor assembly completely seized. Temperature readings confirmed the freezer was maintaining proper temps while the refrigerator side had climbed well into the danger zone.

Repair: Work: Removed old damper assembly and installed new unit, tested airflow control · Parts: 242303001 — Damper assembly · Result: Verified proper temperature control and airflow between compartments

Magic chef refrigerator (CTB1821ARW) — Canton, OH

Reported: The customer reported their Magic Chef CTB1821ARW refrigerator had stopped cooling in the main compartment while the freezer continued to work normally. Food items were spoiling, and the temperature difference between compartments was significant. This symptom pattern typically points to an airflow issue rather than a compressor problem.

Diagnosis: Testing revealed the evaporator fan motor had seized up completely. This motor is responsible for circulating cold air from the freezer coils into the refrigerator section. When it fails, the freezer stays cold but no air moves to cool the main compartment. The motor showed no electrical continuity and wouldn’t turn when manually rotated — clear signs of internal failure.

Repair: Work: Removed rear panel, disconnected old motor, installed new motor with proper wiring connections · Parts: SM999-MOTOR — evaporator fan motor assembly · Result: Both compartments returned to proper temperatures within 4 hours of completion

Samsung washer (WA50M7450AP/A4) — Canton, OH

Reported: The homeowner reported their Samsung WA50M7450AP/A4 washer stopped working halfway through a wash cycle. The unit went completely silent with no error codes on the display, and water remained in the tub with clothes still soaking.

Diagnosis: After removing the clothes and checking for obvious issues like load imbalance, we accessed the drain pump assembly. A sock had worked its way into the pump impeller, jamming the motor and causing it to overheat. The pump housing showed clear signs of thermal damage, and the motor windings had failed from the prolonged strain of trying to turn against the obstruction.

Repair: Work: Removed old pump, cleared sock obstruction, installed new drain pump assembly · Parts: DC97-19289F — drain pump assembly · Result: Washer completed full test cycle with proper spin and drain function

Admiral refrigerator (FFTR1814TB7) — Canton, OH

Reported: The refrigerator wasn’t maintaining proper cooling temperatures. Food in the fresh food section was warming up, and frost was accumulating in the freezer. The customer noticed the issue developing over several days before calling for service.

Diagnosis: Inside the freezer, we found the evaporator fan motor had failed completely. Without air circulation from this fan, the evaporator coils couldn’t distribute cold air properly through the refrigerator compartments. The frost buildup was a direct result of poor air circulation, creating an ice barrier that further blocked cooling performance.

Repair: Work: Removed accumulated frost, replaced failed fan motor, tested air circulation · Parts: 242077705 — evaporator fan motor · Result: Verified proper cooling temperatures and airflow throughout both compartments

Samsung refrigerator (RS265TDBP) — Canton, OH

Reported: The homeowner reported that their Samsung RS265TDBP refrigerator’s ice dispenser had stopped working completely. No ice would come out when the dispenser lever was pressed, though they could hear the motor trying to operate. The refrigerator was cooling normally, but the ice-making function had become useless.

Diagnosis: Opening the dispenser revealed significant ice buildup throughout the chute and dispensing mechanism. Frost had accumulated around the auger motor housing and dispensing door, creating a solid blockage. The dispenser motor was operational and responding to commands, but the ice pathway was completely obstructed. This type of buildup typically occurs when warm, humid air enters the dispenser area and freezes, gradually accumulating until the system can’t function.

Repair: Work: Complete ice and frost removal from dispenser chute, auger housing, and dispensing mechanism · Parts: None required · Result: Ice dispenser tested successfully with proper dispensing action and no blockages

KitchenAid dishwasher (KUDK03ITBL0) — Canton, OH

Reported: The customer reported that dishes on the top rack weren’t getting clean while the bottom rack worked fine. Food particles and soap residue were still clinging to plates and glasses after full wash cycles. The upper spray arm wasn’t receiving any water pressure.

Diagnosis: We removed the bottom dish rack and inspected the pump intake assembly. The intake screen was packed solid with food debris, grease, and small particles that had accumulated over time. This blockage prevented the wash pump from drawing enough water to pressurize the upper spray arm circuit. The pump motor was running normally, but couldn’t overcome the restriction.

Repair: Work: Cleared pump intake of all debris and buildup · Parts: None — cleaning repair · Result: Ran clean cycle with dishwasher cleaner and verified full water flow to top rack

Whirlpool washer (WTW4800BQ1) — Canton, OH

Reported: The customer reported their WTW4800BQ1 washer would not fill with water at all. They’d start a cycle, but the drum remained empty while the machine went through its motions. This left them with no way to wash clothes and a growing pile of laundry.

Diagnosis: Our inspection revealed two issues working together. The drain hose wasn’t installed with the proper air gap, causing water to siphon back out as fast as it entered. Additionally, the inlet thermistor (part WPW10683603) had failed and was throwing an error code. This thermistor monitors water temperature during the fill process — when it fails, the washer’s control board won’t allow normal filling.

Repair: Work: Corrected drain hose positioning to eliminate siphoning, replaced faulty thermistor · Parts: WPW10683603 — inlet thermistor assembly · Result: Washer fills completely and all cycles operate normally without error codes

Speed queen washer (SWNSX2SP112TW01) — Canton, OH

Reported: The customer reported their Speed Queen washer would start normally but wouldn’t finish cycles. Water remained in the tub, and the machine would eventually stop mid-cycle with clothes still submerged. The washer had been getting progressively worse over several weeks before finally failing completely.

Diagnosis: Testing revealed the drain pump had seized completely — likely from accumulated debris or long-term wear. The locked pump created excessive resistance on the drive system, causing the agitate and spin belt to overheat and fail. Without a functioning pump, water couldn’t evacuate the tub, and without the belt, the washer couldn’t complete its mechanical operations.

Repair: Work: Removed old pump, installed new pump assembly, replaced burnt drive belt, cleared drain lines · Parts: 205217P pump assembly and 38174 agitate/spin belt · Result: Ran full test cycle with proper drainage and spin function restored

GE refrigerator (PFCS1PJXC SS) — Canton, OH

Reported: The customer reported water pooling under their GE Profile PFCS1PJXC SS refrigerator. The leak was constant, creating a mess on the kitchen floor and raising concerns about potential water damage to the surrounding cabinets and flooring.

Diagnosis: We traced the leak to the refrigerator’s drain system. The drain hose that carries condensate from the defrost cycle had become completely blocked with ice buildup and accumulated dirt. When the drain can’t flow properly, water backs up and overflows from the drain pan underneath the unit. This is especially common in high-humidity environments or when the drain hasn’t been maintained regularly.

Repair: Work: Thoroughly cleaned ice and dirt blockage from drain hose · Parts: None required · Result: Water flow restored, leak eliminated, drainage system functioning normally

GE refrigerator (DFE29JMDAES) — Canton, OH

Reported: The refrigerator was running but not cooling effectively in either the fresh food or freezer sections. Both compartments were gradually warming up despite the compressor cycling normally. The customer noticed the issue developing over several days before calling for service.

Diagnosis: Testing revealed both cooling fans had failed simultaneously. The evaporator fan (WR60X26866) wasn’t circulating air over the cooling coils inside the freezer compartment, while the condenser fan (WR60X10358) wasn’t pulling air across the condenser coils underneath. Without proper airflow through both systems, the refrigerator couldn’t transfer heat effectively, causing the gradual temperature rise in both compartments.

Repair: Work: Removed old fan assemblies, installed new motors with proper wiring connections · Parts: WR60X10358 condenser fan motor and WR60X26866 evaporator fan motor · Result: Both fans operating correctly, temperatures returning to normal setpoints

KitchenAid refrigerator (KSSS48QKX00) — Canton, OH

Reported: The customer reported that neither cabinet was cooling properly. The refrigerator had been running but not maintaining temperature in either compartment. Food was starting to spoil, and the freezer items were beginning to thaw.

Diagnosis: Testing revealed failures in both the main control board and the compressor inverter board. The main control wasn’t communicating properly with the cooling system, and the inverter board that regulates compressor speed had also malfunctioned. This dual failure explains why the entire cooling system shut down rather than just one compartment.

Repair: Work: Removed old control boards, installed new components, programmed system parameters · Parts: W10823805 main control board, W10629033 compressor inverter board · Result: Both compartments returned to proper temperatures and maintained settings consistently

Admiral refrigerator (FRS26LF8CS3) — Canton, OH

Reported: The customer called because their ice maker had quit working entirely. Water was still dispensing from the door, but the ice maker hadn’t produced any ice in days. This is a common issue with older Admiral refrigerators where the water delivery system develops problems while the main water line remains functional.

Diagnosis: Testing revealed that water wasn’t reaching the ice maker fill cup during the harvest cycle. The solenoid responsible for directing water to the ice maker appeared to have failed, though the main water valve was still operating for the dispenser. Rather than replace individual components in the aging water delivery system, we recommended installing a complete new ice maker assembly that the customer had already purchased.

Repair: Work: Removed old ice maker, installed new unit, connected wiring harness and water line · Parts: Complete ice maker assembly (customer-supplied) · Result: Ice maker cycles properly and began producing ice within 24 hours

Kenmore washer (Coin Op) — Canton, OH

Reported: The customer reported their Kenmore coin-op washer was completely out of order and wouldn’t run. They had been avoiding using it for several days, assuming it needed significant repairs. No specific symptoms were described beyond the general not working complaint.

Diagnosis: We ran a complete diagnostic cycle on the washer, checking all major systems and looking for stored error codes. The control board showed no fault history, and every component tested within normal parameters. The washer completed full wash, rinse, and spin cycles without any issues. Sometimes intermittent problems resolve themselves, or the issue was user-related rather than mechanical.

Repair: Work: Complete diagnostic testing and operational verification · Parts: None required · Result: Machine functions normally with no defects found

Frigidaire oven (FGFL66ASA) — Canton, OH

Reported: The homeowner reported their oven wouldn’t heat at all. They could hear the gas valve trying to open when they set the oven temperature, but no ignition occurred. The broiler worked normally, and all four stovetop burners lit without issue, which pointed us toward the main oven igniter circuit.

Diagnosis: We removed the oven bottom panel and found the igniter glowing weakly orange instead of the bright white it needs for proper operation. Over time, these silicon carbide igniters develop internal resistance that prevents them from drawing enough current to open the gas safety valve. The igniter was drawing insufficient amperage to signal the valve, so while it would glow dimly, it couldn’t complete the ignition sequence.

Repair: Work: Removed old igniter, installed new unit with proper electrical connections and bracket alignment · Parts: 5303935066 — oven igniter kit with mounting hardware · Result: Oven now ignites within 60 seconds and maintains temperature accurately throughout the cycle

Whirlpool washer (WTW5000DW2) — Canton, OH

Reported: The customer reported that the washer lid wouldn’t stay locked during operation, causing the cycle to stop mid-wash. Additionally, the machine was vibrating excessively and making unusual noises during the spin cycle, with clothes coming out still soaking wet.

Diagnosis: Testing revealed a failed lid lock assembly that wasn’t engaging properly with the strike. More concerning was the wash basket hub — the plastic component that centers the basket on the drive shaft had cracked, allowing the entire wash tub to shift during high-speed spins. This combination of failures is common on this model after several years of use, as both the lid lock mechanism and hub assembly are stress points in the Whirlpool direct-drive system.

Repair: Work: Disassembled the top and cabinet, removed the wash basket, installed new hub assembly, replaced lid lock mechanism and strike · Parts: W11307244 lid lock assembly, W10528947 wash basket hub · Result: Ran complete wash and spin cycles with proper lock engagement and balanced operation

Maytag Refrigerator Repair (Model MFF2558VEM) & oven (MGR5765QDS1) — Canton, OH

Reported: The customer reported that the freezer compartment light in their Maytag refrigerator (model MFF2558VEM) had stopped working, making it difficult to see stored items. Additionally, their Maytag oven (model MGR5765QDS1) was producing intermittent popping sounds during heating cycles, which understandably raised concerns about potential safety issues.

Diagnosis: For the refrigerator, we quickly identified a burned-out light bulb in the freezer compartment — a straightforward fix. The oven required more investigation. We cycled the unit through several heating phases and determined the popping sounds were coming from the heat shield flexing as it expanded and contracted with temperature changes. This is actually normal behavior for this model, though it can sound alarming to homeowners who haven’t experienced it before.

Repair: Work: Installed new bulb in refrigerator freezer compartment; thoroughly tested oven operation through multiple heating cycles · Parts: Freezer light bulb (standard appliance bulb) · Result: Freezer light restored to full brightness; confirmed oven popping sounds are normal thermal expansion

Maytag Refrigerator Repair (Model MFF2558VEM) & oven (MGR5765QDS1) — Canton, OH

Reported: The homeowner reported two separate issues: the freezer light in their Maytag MFF2558VEM refrigerator had stopped working, and their Maytag MGR5765QDS1 gas oven was making intermittent popping noises during operation. The oven noise was particularly concerning as it suggested potential heat-related expansion issues.

Diagnosis: The refrigerator diagnosis was straightforward — the freezer light bulb had simply burned out and needed replacement. For the oven, we identified the popping sounds as heat shield flexing during the heating cycle. This is a normal occurrence as metal components expand and contract with temperature changes. We verified the oven was lighting properly, cycling normally, and maintaining accurate temperatures.

Repair: Work: Installed new light bulb in freezer compartment; tested oven operation through complete heating cycle · Parts: Freezer light bulb for refrigerator · Result: Freezer light operational; oven cycling and heating normally with typical expansion sounds

Tappan oven (TEF351EWA) — Canton, OH

Reported: The customer reported that their oven completely stopped heating after a recent power outage. The display lit up and responded to button presses, but no matter which temperature was set, the oven remained cold. They had already checked the circuit breaker and confirmed power was restored to the kitchen.

Diagnosis: Samuel’s voltage testing revealed 250V reaching the control board as expected, but zero power was being sent to the bake element when the oven was set to bake mode. The control board was receiving proper input signals but failing to output commands to the heating elements. Power surges during outages commonly damage these electronic control modules in older Tappan ovens.

Repair: Work: Removed old control board, installed new unit, reconnected all wiring harnesses · Parts: 5304511908 — electronic control board assembly · Result: Oven heated to 350°F within normal preheat time, all functions tested successfully

Admiral dishwasher (SHE3AR52UC/07) — Canton, OH

Reported: The customer reported that their dishwasher seemed to be running normally, but dishes were coming out dirty with soap residue still visible in the dispenser cup. The soap dispenser door was staying closed throughout the entire wash cycle, preventing detergent from being released at the proper time during the cleaning process.

Diagnosis: Our inspection revealed a failed soap dispenser module. The actuator mechanism inside the dispenser assembly had broken, preventing the door from opening when triggered by the dishwasher’s control board. This is a common failure point on this Admiral model, especially as the plastic components age and become brittle from repeated heat exposure during wash cycles.

Repair: Work: Removed old dispenser unit, installed new module, reconnected wiring harness · Parts: 00645208 — soap dispenser module assembly · Result: Tested full wash cycle to confirm dispenser opens at correct time and detergent releases properly

Samsung washer (WA40J3000AW/A2) — Canton, OH

Reported: The homeowner reported that clothes were coming out of the wash cycle still heavy with water. The washer would go through all its cycles normally, but during the final spin, the basket wasn’t rotating fast enough to extract water effectively.

Diagnosis: We removed the top panel and immediately spotted the issue — the drive belt connecting the motor to the transmission was visibly loose and had lost proper tension. On Samsung top-loaders, this V-belt is critical for transferring power during the spin cycle. When it stretches over time, it slips instead of gripping, resulting in weak or failed spinning.

Repair: Work: Removed old stretched belt, installed new belt with proper tension, verified motor pulley alignment · Parts: DC66-10170B — Samsung drive belt (V-belt) · Result: Ran test cycle — basket reached full spin speed and extracted water completely

Admiral Dishwasher Repair (Model SHE3AR52UC/07) & stove (FGGF3054MFC) — Canton, OH

Reported: The dishwasher’s detergent dispenser door stayed closed during the wash cycle, leaving soap tablets undissolved in the cup. On the stove, one of the gas burners clicked but wouldn’t light, no matter how long you held the ignition button.

Diagnosis: The dishwasher’s soap dispenser module had failed internally — the release mechanism was seized and couldn’t actuate the door latch. For the stove, the burner’s igniter assembly was producing weak spark and needed complete replacement along with the wiring harness that had developed resistance issues over time.

Repair: Work: Removed dishwasher’s lower dish rack and front panel to access dispenser assembly; disconnected stove’s gas supply to replace igniter and harness safely · Parts: 00645208 soap dispenser module, 5304508269 spark igniter kit, 5304494425 wiring harness · Result: Dishwasher dispenser opens properly during wash cycle; stove burner lights immediately on first click

Whirlpool washer (WTW7340XW2) — Canton, OH

Reported: The customer reported their WTW7340XW2 washer would only buzz when they tried to start a cycle — no agitation, no spin, just an electrical buzzing sound. They had recently attempted to replace the top panel on their own, but the washer stopped working properly afterward.

Diagnosis: When we arrived, we found the homeowner had installed a replacement top panel that was already showing rust damage. The corroded panel was interfering with the washer’s control mechanisms and preventing the motor from engaging properly. The water supply had also been shut off during their DIY attempt, but the primary issue was the defective replacement panel they had purchased.

Repair: Work: Removed the rusty panel, installed new panel, restored water supply connection · Parts: New top panel assembly (genuine Whirlpool part) · Result: Washer completed full test cycle with normal agitation and spin

Admiral refrigerator (FGHC2331PF7) — Canton, OH

Reported: The customer noticed water pooling in front of their Admiral refrigerator model FGHC2331PF7 every day. The puddles were significant enough to create a safety concern, and the issue was getting progressively worse. Water was clearly draining from somewhere inside the appliance, but the source wasn’t immediately obvious to the homeowner.

Diagnosis: Upon inspection, we found the defrost drain completely plugged with debris and ice formation. When the automatic defrost cycle runs, melted ice water should drain through this system into the drain pan underneath. With the drain blocked, water had nowhere to go except forward onto the floor. Ice had also accumulated excessively in the freezer section, confirming the defrost system wasn’t functioning properly.

Repair: Work: Cleared defrost drain blockage and removed ice buildup from freezer · Parts: None required · Result: Verified proper drainage and confirmed no water pooling after test cycle

Samsung washer (WF42H5000AW/A2) — Canton, OH

Reported: The homeowner reported their Samsung WF42H5000AW/A2 washer was showing an Se error message on the display and leaving clothes soaking wet at the end of cycles. Water was visibly pooling in the drum, and the machine wouldn’t complete its drain sequence before advancing to the final spin.

Diagnosis: The Se error on Samsung washers typically indicates a drain or pump issue. We accessed the drain filter housing at the bottom front of the machine and found it completely blocked with lint, hair, and small debris. This blockage prevented proper water flow through the drain system, triggering the error code and stopping the cycle.

Repair: Work: Removed and thoroughly cleaned clogged drain filter · Parts: None — cleaning repair only · Result: Ran test cycle to verify proper draining and error code cleared

GE washer (GTW685BSL1WS) — Canton, OH

Reported: The customer reported that the latch on top was broken and wouldn’t lock properly. Without a functioning lid lock, the washer’s safety system prevented any cycle from starting. The broken latch mechanism was immediately visible when we lifted the lid.

Diagnosis: We found the lid lock assembly had failed completely. On GE top-load washers like this GTW685BSL1WS, the lid lock is a critical safety component that must engage before any wash cycle can begin. The plastic housing had cracked, and the internal locking mechanism was no longer functional. This is a common failure point on this model series due to repeated stress from normal lid operation.

Repair: Work: Removed old lid lock assembly and installed updated service kit · Parts: WH08X31577 — Lid Lock Service Kit · Result: Completed full cycle test to verify proper locking and operation

GE refrigerator (DFE29JMDAES) — Canton, OH

Reported: The customer reported that their refrigerator wasn’t maintaining proper temperatures in either the fresh food or freezer sections. Food was spoiling faster than normal, and ice cream was soft. The unit was running constantly but not achieving the set temperatures.

Diagnosis: Testing revealed that both the evaporator fan in the freezer section and the condenser fan beneath the unit had stopped working. Without the evaporator fan, cold air wasn’t circulating through the compartments. Without the condenser fan, heat couldn’t be expelled from the condenser coils, causing the compressor to work harder while achieving less cooling. Both fans showed no continuity when tested with a multimeter.

Repair: Work: Removed old fan motors, installed new units, tested electrical connections · Parts: WR60X10358 condenser fan motor, WR60X26866 evaporator fan motor · Result: Both fans operating properly, temperatures dropping to correct levels within 2 hours

Bosch dishwasher (SHE3AR75UC/21) — Canton, OH

Reported: The homeowner reported that their dishwasher door wouldn’t stay securely closed during operation. The cleaning cycle would start normally but then stop partway through when the door latch disengaged. This left dishes partially cleaned and created frustration with every load.

Diagnosis: Testing the door mechanism revealed that the latch brace had cracked, allowing the door latch to shift out of proper alignment. When the dishwasher vibrated during normal operation, this loose latch would disengage and trigger the safety shutdown. The bracket that supports the latch assembly also showed signs of stress and needed replacement to prevent recurring failures.

Repair: Work: Removed old latch mechanism, installed updated brace design, secured bracket and refastened dishwasher to cabinet · Parts: 00630783 — door latch assembly, 00676467 — support bracket · Result: Door latches firmly, cleaning cycles complete without interruption

Bosch dishwasher (SHP65T55UC/07) — Canton, OH

Reported: The dishwasher would start a wash cycle normally but shut down partway through, displaying the E15 error code on the control panel. The customer noticed water pooling under the unit. This error specifically indicates that the leak detection system has activated, meaning water is present where it shouldn’t be in the dishwasher’s base.

Diagnosis: We removed the lower access panel and found water in the base pan beneath the wash motor assembly. The diverter assembly — which controls water flow between the upper and lower spray arms — had developed a crack in its housing. This allowed pressurized wash water to leak out during operation, pooling in the base and triggering the E15 safety code. The wash pump motor had also been compromised by the water exposure.

Repair: Work: Removed failed diverter assembly and wash pump, installed new components, reconnected water lines and electrical connections · Parts: 12008381 (heat pump/wash pump motor), 00751950 (diverter assembly) · Result: Ran full test cycle with no leaks, E15 error cleared, normal spray arm operation confirmed

LG washer (WM3570HVA) — Canton, OH

Reported: The customer reported an OE error code and that the washer won’t drain. This is a common failure mode for LG front-load washers when the drain pump stops functioning.

Diagnosis: Upon inspection, we found that the pump had failed. The OE error code on LG washers specifically indicates a drainage issue, and in this case, the drain pump motor assembly had stopped working entirely.

Repair: Work: Installed a new pump and ran Affresh cleaner through the system · Parts: 4681EA2001T — Motor Assembly (drain pump) · Result: Washer now drains properly with no error codes

Bosch dishwasher (SHP78CM5N/25) — Canton, OH

Reported: The customer reported an E3100 error code appearing on their Bosch dishwasher. This error typically indicates a drainage issue that prevents the dishwasher from completing its cycle.

Diagnosis: Our diagnostic revealed no drain function and confirmed the drain pump was not clearing water from the tub. The drainage system needed manual adjustment to restore proper operation.

Repair: Work: Made manual adjustments to dishwasher · Parts: No parts replaced · Result: Unit draining fine now, good to go

GE refrigerator (GSH25JSXNSS) — Canton, OH

Reported: The customer reported that their ice maker doesn’t work. The refrigerator was cooling properly, but no ice production was happening at all.

Diagnosis: Our inspection revealed the ice maker assembly had failed and needed complete replacement. The unit was beyond repair and required a new ice maker kit to restore functionality.

Repair: Work: Changed out ice maker · Parts: WR30X10093 — Ice Maker Kit · Result: Ice maker restored to full working condition

Admiral refrigerator (FRS22PRC) — Canton, OH

Reported: The customer reported ice forming at the bottom of the freezer that would eventually drip out onto the floor if not caught in time. They suspected the drain plug was clogged, preventing proper drainage from the defrost cycle.

Diagnosis: We defrosted and pulled the unit out to access the drain system. The drain hose was indeed blocked, preventing water from the automatic defrost cycle from draining properly. This caused ice buildup in the freezer compartment and eventual overflow onto the kitchen floor.

Repair: Work: Defrosted and pulled unit out, cleaned out drain hose · Parts: None required · Result: Unit is draining properly

GE dryer (DJXR433EG6WW) — Canton, OH

Reported: The customer reported their GE dryer was producing a loud squeaky noise during drying process. This type of noise typically indicates worn internal components affecting the drum’s rotation.

Diagnosis: Our inspection revealed the dryer bearing had worn out, causing the squeaky noise during operation. The bearing supports the drum’s rotation, and when it fails, metal-on-metal contact creates the characteristic squeaking sound.

Repair: Work: Installed GE repair kit · Parts: WE49X20697 — dryer bearing · Result: Dryer now operates quietly without squeaking

Kenmore oven/stove (790.97429901) — Canton, OH

Reported: While operating the oven, the customer heard a buzz and black smoke came up from the back of the stove. When they pulled it out, they discovered the fuse block was melted and burnt. The oven lights would not shut off, the timer does not work, and the oven doesn’t work. The husband disconnected the fuse, leaving them able to use only the stovetop and clock.

Diagnosis: The bake element connection on the board was loose and burnt the board. This loose connection created excessive heat and resistance, ultimately destroying the control board and causing the multiple system failures the customer experienced.

Repair: Work: Repaired the bake element connection and replaced the board · Parts: 316462807 — Controller · Result: All oven functions restored to normal operation

Samsung dryer (DV40J3000EW/A2) — Canton, OH

Reported: The customer reported their dryer was making a squeaking noise. This squealing sound was constant while the dryer was operating, making it impossible to ignore.

Diagnosis: The idler pulley had failed, causing the dryer to squeal constantly while operating. This is a very common issue with Samsung dryers.

Repair: Work: Removed failed idler pulley and installed replacement · Parts: Idler pulley · Result: Dryer operates quietly without squealing noise

Maytag washer — Canton, OH

Reported: The customer reported their Maytag washer was leaking water. This was the same unit we had serviced before with a door gasket replacement.

Diagnosis: The door gasket we had installed in August 2018 was failing again. Since this was within our warranty period, V V warrantied the part for replacement at no charge to the customer.

Repair: Work: Warranty replacement of previously installed door gasket · Parts: Door gasket (warranty replacement) · Result: No charge to customer, leak resolved

Admiral stove (FFEF3043LSN) — Canton, OH

Reported: The homeowner contacted us because their baking and broil elements won’t heat. This left the oven completely non-functional for cooking and baking tasks.

Diagnosis: After testing the unit, we determined the clock/control board had failed. This component controls power distribution to the heating elements, which explains why both the baking and broil elements stopped working simultaneously.

Repair: Work: Replaced clock/control board · Parts: 5304518660 — Clock/control board · Result: Unit is working correctly

Haier dryer (RDE350AW) — Canton, OH

Reported: The customer reported that indicator lights come on press start will not start. This is a classic symptom of a safety system preventing the dryer from operating to protect against overheating.

Diagnosis: The thermal fuse needed reset. This safety component had tripped due to insufficient airflow caused by a plugged vent system. When airflow is restricted, heat builds up inside the dryer cabinet, causing the thermal fuse to open the circuit as a protective measure.

Repair: Work: Reset thermal fuse and restored dryer operation · Parts: None — thermal fuse reset · Result: Dryer now starts and runs normally when start button is pressed

Whirlpool washer (Cabrio WTW8000) — Canton, OH

Reported: The customer moved locations and when installing their washer, they over-tightened the inlet valve for the hot water line causing them to strip it which was now leaking a little bit. They had the inlet valve from Whirlpool directly and were looking for someone to help install it.

Diagnosis: The connection on the water valve was stripped when it was installed in the new home. This is a common issue when moving appliances — the threading can be delicate and over-tightening during hookup destroys the seal.

Repair: Work: Replaced the water valve and recalibrated the machine since they had just moved it · Parts: Water valve (customer-supplied Whirlpool part) · Result: No more leaking, washer properly calibrated for the new location

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