Appliance Repairs — Week of March 2, 2026 (part 2 of 3) | Stark County, OH

Maytag dryer (MDE6200AYW) — Canton, OH

Reported: The customer reported their dryer was not draining or spinning. With four kids in the household, this created an urgent laundry crisis that needed immediate attention.

Diagnosis: Upon inspection of the Maytag MDE6200AYW, we found the tumbler assembly had failed. This component is essential for the drum’s rotation mechanism, and when it fails, the dryer cannot complete its spin cycle properly.

Repair: Work: Installed a used tumbler in the dryer · Parts: WP33002032 — Baffle tall used, 22002012 — Screw · Result: Dryer restored to proper spinning and operation

Samsung washer — Canton, OH

Reported: The customer reported their Samsung washer won’t drain. Water remained in the tub after wash cycles, preventing the spin cycle from completing properly.

Diagnosis: We initially suspected a failed drain pump and replaced it, but the drainage problem continued. Further testing revealed the issue was most likely a control board failure, which prevents proper communication between the washer’s components during the drain cycle.

Repair: Work: Pump replacement and system testing · Parts: Drain pump · Result: Still not working right after pump replacement

Frigidaire washer (FWT645RHS0) — Carrollton, OH

Reported: The homeowner reported their Frigidaire washer was making a loud grinding noise during the drain cycle and leaving standing water in the tub after each wash. The machine would complete the wash cycle but fail to pump out the dirty water, leaving clothes soaking wet.

Diagnosis: Visual inspection of the drain pump revealed internal component failure causing the grinding sound. The pump’s impeller was seized, preventing proper water evacuation. This is a common failure point on this Frigidaire model, typically caused by debris buildup or normal wear after years of service.

Repair: Work: Removed old pump, installed new drain pump, cleared drain hose · Parts: 137108000 — drain pump assembly · Result: Washer now drains completely and operates quietly

Frigidaire refrigerator (FFSS2325TE0) — Carrollton, OH

Reported: After a power outage, the refrigerator side of this side-by-side Frigidaire stopped cooling while the freezer continued working normally. The customer noticed the fresh food compartment getting warm, putting their groceries at risk. This type of selective cooling failure typically points to an airflow control issue rather than a complete refrigeration system problem.

Diagnosis: We found the damper assembly motor had failed, likely from the electrical surge during the power outage. This motor controls the damper door that regulates cold air flow from the freezer to the refrigerator compartment. When it fails, the freezer keeps working but no cold air reaches the fresh food section. The motor wasn’t responding to control signals, and the damper door was stuck closed.

Repair: Work: Removed old damper assembly, installed new motor unit, tested control circuits · Parts: 242303001 — damper assembly motor · Result: Cold air flow restored to refrigerator section, both compartments maintaining proper temperatures

Kenmore washer (110.45966400) — Carrollton, OH

Reported: The washer filled normally but wouldn’t advance past the wash cycle. Water remained in the drum, and the door lock stayed engaged as a safety feature. The customer heard no pumping sounds when the machine attempted to drain, which pointed us straight to the pump assembly.

Diagnosis: Testing the drain pump revealed it had seized internally — the impeller wouldn’t turn and showed signs of debris damage. This is common on older Kenmore front-loaders when small items like coins or hair ties get past the door seal. Once the pump fails, the washer’s control board won’t unlock the door or continue the cycle.

Repair: Work: Removed old pump, cleared debris from housing, installed new pump with fresh clamps · Parts: 280187 — drain pump assembly · Result: Washer drained completely, door unlocked, all cycles tested successfully

LG washer (WM3470HWA) — Carrollton, OH

Reported: The washer would fill with water but wouldn’t advance through the wash cycle. It made unusual grinding sounds when trying to start, and water remained in the drum at the end of each attempted cycle. The homeowner couldn’t complete any loads of laundry.

Diagnosis: Testing revealed two major failures working together. The drain pump had seized completely — no voltage was getting through to operate it. More seriously, the main bearings supporting the wash basket had deteriorated, allowing excessive play in the drum assembly. This created the grinding noise and prevented proper spin cycles even when water could drain.

Repair: Work: Complete drum and bearing assembly replacement, motor installation, seal replacement, sensor calibration · Parts: 4681EA2001T motor assembly, MAP61913708 and MAP61913707 ball bearings, 4036ER4001B and 4036ER2004A seals, 6501KW2002A sensor assembly · Result: Full cycle completion with proper drainage and high-speed spin verified through multiple test loads

Whirlpool refrigerator (ET1LFKXKS08) — Carrollton, OH

Reported: The customer reported water pooling inside the refrigerator, particularly on the bottom shelf and crisper drawer area. This is a common sign of drainage issues in refrigerators, where condensation can’t properly exit the unit and backs up into the food storage area.

Diagnosis: The drain tube was completely clogged with debris and ice buildup. This tube normally carries condensation from the defrost cycle out of the refrigerator to the drain pan underneath. When blocked, water has nowhere to go except back into the refrigerator compartment. The blockage was severe enough that standard cleaning wouldn’t clear it.

Repair: Work: Installed heat probe into the blocked drain tube to melt ice and clear debris · Parts: 819043 — heat probe for drain tube · Result: Water flow restored, no more leaking inside refrigerator

Frigidaire dishwasher (Lgid2475qf0a) — Carrollton, OH

Reported: The customer reported their Frigidaire dishwasher model LGID2475QF0A kept running continuously and wouldn’t turn off. Error codes appeared on the display, and resetting the unit via the circuit breaker had no effect. The dishwasher seemed unable to recognize when the wash cycle was complete.

Diagnosis: Testing revealed the pressure switch diaphragm was clogged with debris, preventing it from accurately sensing water levels inside the tub. This pressure switch tells the control board when the dishwasher has properly drained and the cycle should end. When the diaphragm can’t move freely due to blockage, the dishwasher thinks water is still present and continues running indefinitely.

Repair: Work: Removed old pressure switch assembly and installed new pressure sensor with clean diaphragm · Parts: 5304504077 — pressure sensor kit · Result: Dishwasher now completes cycles properly and shuts off automatically

Maytag washer (Centennial) — Carrollton, OH

Reported: The customer reported that the drum won’t spin or wash. The washer had become completely non-functional, unable to perform its basic washing and spin cycles.

Diagnosis: Upon inspection, we found that bearings have failed in the washing machine. Failed bearings in a Maytag Centennial typically create excessive noise during operation and eventually prevent the drum from spinning properly, leading to complete wash cycle failure.

Repair: Work: Sold customer a used replacement unit · Parts: None – bearings not economically repairable · Result: Customer received a functional washing machine at a fraction of new cost

Admiral washer — Carrollton, OH

Reported: The customer reported that their Admiral washer stays in wash. The machine would not advance through its normal cycle sequence, remaining stuck in the wash phase indefinitely.

Diagnosis: The washer was approximately 15 years old. It appeared the timer had failed and the transmission was going out. With two major components failing simultaneously, the repair costs would have exceeded the value of the aging unit.

Repair: Work: Diagnostic evaluation of failed components · Parts: None — customer opted for replacement · Result: She chose to replace the unit

GE oven (JBP62BD1WH) — Columbiana, OH

Reported: The homeowner reported that their oven would turn on but wouldn’t heat up. The lower bake element, which provides the primary heating for most cooking functions, had stopped working entirely. This is a common failure point on GE ranges as the heating elements expand and contract with each use, eventually developing stress fractures.

Diagnosis: Visual inspection revealed a clear break in the lower bake element coil. The element showed signs of normal wear but had reached the end of its service life. We tested for continuity and confirmed no electrical flow through the damaged section. The oven’s control board and wiring harness were functioning properly — this was a straightforward element replacement.

Repair: Work: Removed failed lower bake element, installed new element, reconnected electrical connections · Parts: WB44K10005 — Range oven bake element · Result: Oven preheated to 350°F in 7 minutes and 28 seconds, normal operation restored

GE dishwasher (GDT535PSJ6SS) — Copley, OH

Reported: The customer reported water pooling on the kitchen floor after running their GE model GDT535PSJ6SS dishwasher. The leak consistently appeared from the front left area of the unit, making a mess and creating concern about potential floor damage.

Diagnosis: Upon inspection, we located the source of the leak at the door vent assembly. The vent had worked loose over time, creating a gap where pressurized wash water could escape. This is a common issue on GE dishwashers as the door flexes during normal operation, gradually loosening hardware connections.

Repair: Work: Tightened loose door vent assembly and verified proper seal · Parts: None required · Result: Ran full wash cycle with no leakage detected

Whirlpool dishwasher (WDT910SAYE3) — Dalton, OH

Reported: The dishwasher would run through normal wash cycles but left standing water in the tub at the end. The customer reported that dishes came out still covered in food particles and the bottom rack sat in several inches of dirty water. This is a classic drainage failure that prevents the final rinse and dry phases from working properly.

Diagnosis: We removed the bottom dish rack and spray arm to access the drain area. Inside the pump housing, a broken knife blade had become wedged against the drain pump impeller. The sharp metal fragment was preventing the pump from spinning, which eliminated the suction needed to evacuate wash water through the drain hose. This type of obstruction typically occurs when utensils fall through the silverware basket during the wash cycle.

Repair: Work: Removed broken knife blade from drain pump assembly, cleared debris from pump housing, verified impeller rotation · Parts: None required · Result: Ran full test cycle with proper drainage and clean dishes

Bosch dishwasher (SHP65T55UC/07) — Deerfield, OH

Reported: The customer reported their Bosch SHP65T55UC/07 dishwasher was throwing a heat element 9 error code. The dishwasher would start cycles but couldn’t maintain proper water temperature, leaving dishes poorly cleaned and still wet at the end of cycles.

Diagnosis: Testing revealed the heating element had failed completely. The heat element 9 error code on Bosch dishwashers specifically indicates the heating element isn’t drawing current or has developed an open circuit. Without a functioning heating element, the dishwasher can’t heat wash water or provide the final heated rinse needed for proper drying.

Repair: Work: Replaced heating element and pump assembly, cleared error codes · Parts: 12008381 — Heat pump assembly · Result: Dishwasher completed full test cycle with proper heating and drying

GE refrigerator (HPS15BTHCRWW) — Deerfield, OH

Reported: The refrigerator wasn’t cooling, leaving the family’s food at risk. There was fan noise coming from the freezer compartment, and frost was building up inside the freezer. The symptoms pointed to airflow issues in the cooling system.

Diagnosis: We found the evaporator fan shroud had come loose and was interfering with the fan blade rotation. This caused the fan motor to work harder and eventually fail completely. Without proper air circulation from the evaporator fan, the refrigerator couldn’t maintain proper temperatures in either compartment. The frost buildup confirmed that the defrost cycle was running but air wasn’t circulating to remove the moisture.

Repair: Work: Removed failed fan motor, secured loose shroud, installed new motor · Parts: WR60X31522 — Evaporator fan motor assembly · Result: Verified proper airflow and temperature recovery in both compartments

Maytag washer (MVWB300WQ1) — Dellroy, OH

Reported: The customer reported their MVWB300WQ1 washer wouldn’t drain water from the tub after wash cycles. Clothes came out soaking wet, and the machine displayed a UL error code indicating an unbalanced load — but the real issue was deeper than loading problems.

Diagnosis: Testing revealed the drain pump had completely failed, unable to move water out of the tub. During disassembly, we also discovered the bearings had become rough and worn, creating additional strain on the system. The UL error was a secondary symptom caused by the washer’s inability to complete its drain and spin cycles properly.

Repair: Work: Removed old pump and bearings, installed new components, reassembled washer · Parts: W10536347 drain pump assembly, W10435302 bearing kit · Result: Ran full test cycles to verify proper drainage, spin performance, and error code clearance

Admiral refrigerator (GNE29GMHDES) — Dellroy, OH

Reported: The homeowner reported that their Admiral refrigerator (model GNE29GMHDES) had stopped cooling in the refrigerator compartment, though the freezer was still working normally. Food was spoiling quickly, and the temperature wouldn’t drop no matter how they adjusted the controls.

Diagnosis: Testing revealed the fresh food evaporator had failed internally. This component is responsible for cooling the refrigerator section while the freezer has its own separate evaporator system — explaining why only half the unit was affected. The evaporator fan was also drawing excessive current, indicating it was struggling against the failed evaporator coil.

Repair: Work: Replaced the faulty evaporator system and tested airflow patterns · Parts: WR60X26866 — fresh food evaporator fan assembly · Result: Refrigerator section restored to proper cooling temperatures within two hours

Maytag dryer (MEDC465HW0) — East Canton, OH

Reported: The homeowner reported that their dryer would start normally but never shut off automatically. The timer dial remained stuck in position, causing the dryer to run indefinitely until manually turned off. This created a safety concern and was driving up energy costs significantly.

Diagnosis: Upon inspection, we found the timer mechanism had been damaged by an electrical surge from a recent lightning strike. The internal contacts were fused, preventing the timer from advancing through its cycle. The motor and heating elements were functioning normally, but without a working timer, the dryer couldn’t complete its programmed cycle.

Repair: Work: Removed old timer, installed new timer assembly, reconnected wiring harness · Parts: WPW10185992 — timer assembly · Result: Timer now advances properly through all cycles, dryer shuts off automatically

Maytag washer (MVWX655DW1) — East Canton, OH

Reported: The washer would only dispense a small amount of water during the fill cycle, then make a humming sound and stop. No error codes displayed, but the machine clearly wasn’t getting proper water flow. Customer had recently moved the washer and reconnected it themselves.

Diagnosis: Pulled the washer out to inspect the water connections. The anti-flood hoses were connected backwards — inlet and outlet reversed. These hoses have built-in flow sensors that detect the direction of water movement. When installed incorrectly, the sensors shut down the fill valve to prevent flooding, which explains the humming sound and minimal water flow.

Repair: Work: Correctly installed anti-flood hoses in proper orientation · Parts: None — repositioning only · Result: Washer filled completely and cycled normally through all phases

GE oven (JBP64B0B4WH) — East Canton, OH

Reported: The oven wouldn’t reach the set temperature during preheating, making cooking impossible. Additionally, one of the surface burners had stopped working entirely. The customer noticed the oven taking much longer than usual to heat up before it stopped heating altogether.

Diagnosis: We tested both the bake element and surface burner elements for electrical continuity. The bake element showed an open circuit, meaning it could no longer conduct electricity to generate heat. The surface burner element also failed the continuity test. These heating elements develop breaks in their internal coils over time, especially with regular use and thermal cycling.

Repair: Work: Removed old elements, installed new bake and surface burner elements, secured all connections · Parts: WB44T10010 — range oven bake element, WB30T10047 — 6-inch surface burner element · Result: Oven preheated to 350°F in normal time, surface burner heated evenly across the element

Maytag washer (MVWX655DW1) — East Canton, OH

Reported: The homeowner reported their MVWX655DW1 would power on and begin filling, but after a few seconds it would make a humming noise and shut down. The cycle wouldn’t complete, and the washer seemed confused about water levels.

Diagnosis: The humming sound immediately suggested a flow restriction issue. When we checked the water supply connections behind the unit, we found the hot and cold anti-flood hoses were reversed. This created a pressure imbalance that the washer’s sensors interpreted as a malfunction, causing it to abort the cycle for safety.

Repair: Work: Correctly reinstalled anti-flood hoses in proper hot/cold configuration · Parts: None — existing hoses were in good condition · Result: Washer completed full test cycles without issues, proper water flow restored

Maytag dryer (MEDC500VW0) — East Canton, OH

Reported: The customer reported that the dryer would make clicking sounds when they pressed the start button, but the drum wouldn’t turn and no heat was generated. The control panel lights worked normally, but the cycle simply wouldn’t begin no matter which settings were selected.

Diagnosis: Testing revealed that the door switch assembly (part WP3406107) had failed internally. This safety switch tells the dryer when the door is securely closed — without a proper signal, the control board prevents operation to avoid safety hazards. The switch showed no continuity when the door was closed, confirming it needed replacement. We also found some lint buildup in the door compartment that had likely contributed to the switch’s premature failure.

Repair: Work: Removed old door switch, installed new assembly, cleared lint from door compartment · Parts: WP3406107 — door switch assembly · Result: Dryer started immediately and completed a full test cycle with proper heating and tumbling

Whirlpool Refrigerator; oven/stove (RS261MDRS WFE540H0AS0) — East Canton, OH

Reported: The customer reported their freezer was leaking water even though water was turned off. Additionally, their oven was not able to heat up past 300 degrees and takes over an hour to get to that point. Two different appliances, but both needed immediate attention to restore proper function.

Diagnosis: On the refrigerator, we found a plugged defrost drain causing water backup and leakage issues that required a water leakage assembly replacement. The oven’s heating problem traced directly to a failed bake element that couldn’t generate sufficient heat to reach normal cooking temperatures.

Repair: Work: Installed leakage kit on fridge and cleared plugged defrost drain. Replace bake element in oven. · Parts: W10779716 bake element, DA82-01415A water leakage assembly · Result: Both appliances restored to proper operation with no water leakage and full heating capacity

Kenmore stove (665.92002102) — East Canton, OH

Reported: The customer reported a shattered stove top on their Kenmore model 665.92002102. The glass cooktop surface was damaged and needed replacement to restore safe operation.

Diagnosis: Upon inspection, we confirmed the glass stove top was indeed shattered. We researched replacement parts and found that the glass stove top for this unit is no longer available from the manufacturer. There are some used ones on eBay but nothing decent quality.

Repair: Work: Part availability research and customer consultation · Parts: No parts recorded · Result: They decided to replace the unit

Maytag washer (MVWC350AW1) — East Sparta, OH

Reported: The customer’s Maytag MVWC350AW1 washer was not completing cycle sometimes. It would start the wash cycle but wouldn’t finish sometimes, creating an inconsistent and frustrating laundry experience.

Diagnosis: Upon inspection, we found the inlet screens plugged with accumulated debris. These screens filter incoming water and when blocked, can cause irregular water flow that disrupts the washer’s ability to complete its programmed cycles reliably.

Repair: Work: Cleaned and installed screens in hoses for easy cleaning · Parts: LAB-REPAIR APPLIANCE · Result: Washer now completes cycles consistently

LG washer (WT4801CW) — Hartville, OH

Reported: The homeowner reported a loud grinding noise that started intermittently but had become constant during wash cycles. The noise was most pronounced during agitation and spin, making laundry day unbearable. The washer still completed cycles, but the sound indicated serious wear in the drive components.

Diagnosis: We removed the agitator and outer tub to access the bearing housing assembly at the bottom of the washer. The plastic housing showed clear signs of wear — cracked sections where the bearings ride, and metal shavings around the assembly. This part supports the entire wash basket and takes tremendous stress during high-speed spinning. Once the plastic wears through, metal-on-metal contact creates the grinding noise and rapidly damages other components if not addressed.

Repair: Work: Disassembled drive system, removed worn housing, installed new bearing assembly, reassembled tub and drive components · Parts: AEN73131403 — bearing housing assembly (clutch housing) · Result: Ran complete test cycles — no noise, smooth operation, proper spin speeds achieved

Whirlpool washer (WTW7040DW0) — Hartville, OH

Reported: The homeowner reported their WTW7040DW0 washer was completely unresponsive. No display lights, no response to any button presses, and the unit wouldn’t start any cycles. They had tried unplugging it overnight, but the problem persisted.

Diagnosis: Initial testing showed the washer had power at the outlet, but the user interface panel was completely dark. When we performed a power reset, the display briefly came to life before going dead again. Within minutes, an F2 E1 error code appeared — this specific code indicates a communication failure between the user interface panel and the main control board. The interface panel had internally failed and could no longer send or receive signals.

Repair: Work: Removed the old interface panel, disconnected the ribbon cable connections, and installed the new panel with proper cable routing · Parts: W10858298 — user interface panel assembly · Result: Full display functionality restored, all cycle options responding properly, test wash cycle completed without errors

Bosch washer (WAT28400UC) — Hartville, OH

Reported: The homeowner had purchased a new Bosch WAT28400UC washer and matching dryer but needed professional assistance with the installation. While they had the manuals, they preferred expert help to ensure everything was connected properly and the units were calibrated correctly.

Diagnosis: Both units were brand new and in perfect condition. The installation required proper water line connections, drain setup, electrical connections, and initial calibration. Bosch washers have specific setup procedures that need to be followed to ensure optimal performance and warranty compliance.

Repair: Work: Connected water supply lines, drain hose, electrical connections, and performed initial setup calibration · Parts: None — installation service · Result: Both units tested and verified operational with no leaks or error codes

Samsung range (FTQ387LWGX/XAA) — Hartville, OH

Reported: The customer contacted us because their front left Fast Boil burner stays on high and does not regulate temperature. This meant the burner couldn’t be adjusted to lower heat settings, making cooking difficult and potentially dangerous.

Diagnosis: After examining the Samsung FTQ387LWGX/XAA range, we identified that the burner control switch had failed internally. The switch was no longer able to properly regulate the gas flow to achieve different temperature settings, causing it to remain stuck on the highest heat output.

Repair: Work: Replaced the faulty burner control switch · Parts: DG44-01002A — Switch · Result: The front left burner now properly regulates temperature across all heat settings

Maytag refrigerator (ASD2626HEW) — Homeworth, OH

Reported: The customer reported their refrigerator had stopped cooling effectively. While they had a backup refrigerator available, the primary unit was critical for their household’s food storage needs. The freezer section showed visible frost accumulation that shouldn’t have been present during normal operation.

Diagnosis: Opening the freezer revealed heavy frost buildup on the back panel — exactly what we’d expect when the defrost system fails. The jazz board (Maytag’s term for the main control board) wasn’t initiating proper defrost cycles, and the defrost thermostat had failed to signal when defrost was needed. Even manual defrost attempts couldn’t clear the ice, confirming both components had stopped working together.

Repair: Work: Removed freezer panel, cleared frost buildup, installed new control board and thermostat · Parts: WPW10503278 jazz board, WP67004757 defrost thermostat · Result: Verified proper defrost cycling and restored normal cooling temperatures

Admiral refrigerator (Kenmore) — Kensington, OH

Reported: The refrigerator was producing repetitive clicking noises followed by humming, then going silent for a few minutes before starting the cycle again. This pattern indicated the compressor was attempting to start but couldn’t maintain operation, causing temperature fluctuations inside the unit.

Diagnosis: The overload relay was sending incorrect signals to the compressor, causing it to shut down prematurely as a protective measure. When these relays fail, they often create exactly this symptom pattern — the compressor tries to start, the faulty relay thinks there’s an overload condition, and it cuts power. The relay housing showed signs of heat damage and electrical contact corrosion.

Repair: Work: Disconnected power, removed old relay assembly, installed new overload relay and tested connections · Parts: 5304491942 — overload relay starter kit · Result: Compressor engaged smoothly and maintained consistent operation without cycling issues

Speed queen dryer — Kent, OH

Reported: The property manager reported that tenants were complaining about the dryer not drying clothes properly, requiring them to keep adding quarters to complete their laundry cycles.

Diagnosis: I checked both dryers and found they appear to be functioning correctly. The units are in an apartment complex and operate on a coin system.

Repair: Work: Diagnostic check of both dryer units · Parts: No parts recorded · Result: Units confirmed to be functioning correctly

Kenmore oven (790.74033313) — Lisbon, OH

Reported: The homeowner reported that their oven suddenly stopped working during meal preparation. The control panel showed loc and the door lock light kept blinking. Even though they hadn’t started a self-clean cycle, the oven acted like it was locked and wouldn’t respond to any temperature settings or baking commands.

Diagnosis: The oven door lock mechanism had failed internally. This Kenmore model uses an electronic door lock that must properly engage and disengage for the oven to operate safely. When the lock motor fails, the control board gets confused signals and defaults to a locked state to prevent unsafe operation. The blinking light and loc display were the oven’s way of indicating this safety lockout.

Repair: Work: Removed the oven door, accessed the lock mechanism from the front panel, disconnected the old motor assembly, and installed the new lock unit · Parts: 316464300 — oven door lock motor assembly · Result: Ran a complete test cycle including bake mode and self-clean lock/unlock sequence to verify proper operation

Admiral refrigerator (GNE29GMKGES) — Louisville, OH

Reported: The customer reported that food in the main refrigerator compartment was spoiling because temperatures weren’t staying cold. The freezer section worked fine, but the fresh food area had warm spots throughout. The bottom produce drawer, oddly, was freezing items solid.

Diagnosis: Inside this Admiral GNE29GMKGES, we found the evaporator fan motor had seized up completely. This fan normally pulls cold air from the evaporator coils and circulates it through the fresh food compartment. Without it running, cold air pooled in the bottom drawer while warm air stagnated in the upper sections. The freezer stayed cold because it has its own direct cooling circuit.

Repair: Work: Disconnected power, removed old fan motor, installed new unit with proper wire connections · Parts: WR60X26866 — evaporator fan motor assembly · Result: Fan runs smoothly, cold air circulates evenly through all refrigerator sections

Admiral dishwasher (FFBD2411NS3A) — Louisville, OH

Reported: The customer reported their Admiral dishwasher (model FFBD2411NS3A) would do nothing when started. No panel lights, no sounds, no response whatsoever. The unit appeared completely lifeless despite having power at the outlet.

Diagnosis: We confirmed 120V power was reaching the dishwasher but found no response from the electronic control panel. Testing revealed the main control board had failed internally. When the control board dies on these Admiral units, it cuts power to all other systems — which explains why the dishwasher showed no signs of life.

Repair: Work: Removed old control board, installed replacement, reconnected all wire harnesses · Parts: 5304512731 — electronic control board · Result: Panel lights came on immediately, all cycles tested successfully

Amana washer (NTW4516FW2) — Louisville, OH

Reported: The homeowner reported that their washer stopped during a regular wash cycle. When they lifted the lid, they found a pair of jeans wrapped tightly around the agitator fins. The washer wouldn’t restart and displayed an error indicating an imbalanced load, even after they attempted to redistribute the remaining clothes.

Diagnosis: The jeans had worked their way down into the agitator mechanism and became tightly wound around the lower fins. This created enough resistance that the motor’s safety system shut down the cycle. The obstruction also threw off the washer’s internal calibration, which is why it continued showing error codes even after the obvious blockage was visible.

Repair: Work: Carefully extracted jeans from agitator mechanism, ran diagnostic calibration cycle · Parts: None required · Result: Washer completed full test cycle without errors, all functions operating normally

Frigidaire dishwasher (FGID2466QD0A) — Louisville, OH

Reported: The customer reported that water remained standing in the bottom of the dishwasher after every cycle. The unit would complete its wash and rinse sequences normally, but the final drain phase wasn’t working. They had noticed the problem getting worse over several weeks before calling for service.

Diagnosis: When we pulled the dishwasher out and inspected the drain system, we found the drain hose was completely plugged with food debris and grease buildup. This is common in Frigidaire dishwashers when the pre-rinse filter isn’t cleaned regularly or when larger food particles make it past the filtering system. The blockage was so severe that no water could pass through during the drain cycle.

Repair: Work: Removed and thoroughly cleaned drain hose, cleared all debris and buildup · Parts: None required · Result: Ran complete test cycle — dishwasher now drains completely

Samsung microwave (Sams) — Louisville, OH

Reported: The customer’s existing microwave had stopped working and needed to be replaced. They had already purchased a used replacement unit and needed professional installation along with removal of the old appliance.

Diagnosis: The original Samsung microwave was beyond economical repair. Rather than attempting to fix the failing unit, the customer opted for replacement with a functioning used microwave they had sourced independently.

Repair: Work: Removed old Samsung microwave, installed replacement unit, verified proper mounting and electrical connections · Parts: Complete microwave unit replacement · Result: New microwave operates correctly with proper ventilation and secure mounting

Admiral refrigerator (GNE29GMKGES) — Louisville, OH

Reported: The customer reported that food in the main refrigerator compartment wasn’t staying cold, but the freezer section worked fine. When we arrived, we found the bottom produce drawer had ice buildup while the upper shelves measured well above safe food storage temperatures.

Diagnosis: The evaporator fan wasn’t running at all. In this Admiral model, the evaporator fan circulates cold air from the freezer coils throughout the refrigerator compartment. When it fails, the freezer stays cold but the fridge section can’t get proper airflow. The ice buildup in the bottom drawer happens because cold air settles there by gravity instead of being circulated properly.

Repair: Work: Removed old fan motor, installed new assembly, tested airflow · Parts: WR60X26866 — evaporator fan motor assembly · Result: Proper air circulation restored, temperatures normalized throughout fridge

Whirlpool washer (WFW92HEFW0) — Louisville, OH

Reported: The customer called because their washer door was locked and the unit wouldn’t complete a drain cycle. Water was sitting in the drum, and the machine was completely unresponsive to button presses. This is a common failure mode when the control board loses power or communication.

Diagnosis: We removed the top panel and found the control board housing had cracked along the mounting tabs. The constant vibration from wash cycles had worked the assembly loose over time. Several wire connections had pulled free from their terminals, cutting power to the drain pump and door lock mechanisms. The board itself was still functional — it just couldn’t communicate with the rest of the washer.

Repair: Work: Removed old assembly, installed new board with secure housing, reconnected all wire harnesses · Parts: W10864049 — complete control board assembly with new housing · Result: Ran full cycle test — washer filled, agitated, spun, and drained normally with proper door operation

Dexter washer (30 lbs) — Louisville, OH

Reported: The 30-pound capacity Dexter washer was completely unresponsive when customers attempted to start wash cycles. No lights, no water fill, no agitation — the machine appeared completely dead despite having power to the unit.

Diagnosis: We found multiple failed components causing the no-start condition. The control timers had failed internally, preventing the wash cycle from initiating. Additionally, the agitator showed excessive wear and the clutch assembly was no longer engaging properly. These commercial Dexter units see heavy use and these components are common failure points after extended service.

Repair: Work: Removed faulty timers for rebuilding, installed new agitator assembly, replaced worn clutch components, installed stabilizing spring · Parts: WP358237 screw, WP63377 agitator, WPW10250667 spring · Result: Completed functional tests confirming proper cycle initiation, water fill, agitation, and spin operation

Bosch dishwasher (SHE43MO2UC/53) — Louisville, OH

Reported: Water was collecting in the bottom of the dishwasher tub after each wash cycle. The homeowner also noticed gurgling noises coming from the adjacent kitchen sink whenever the dishwasher attempted to drain. These symptoms pointed directly to a drainage obstruction.

Diagnosis: We removed the bottom dish rack and accessed the drain area at the base of the tub. The drain line was completely plugged with accumulated food particles and grease buildup. This blockage prevented proper water evacuation and created the backpressure that caused the gurgling sounds in the connected plumbing.

Repair: Work: Cleared obstruction from drain line, flushed system thoroughly · Parts: None required · Result: Full drainage restored, no more gurgling noise during operation

Bosch dishwasher (SHE43MO2UC/53) — Louisville, OH

Reported: The customer reported that their dishwasher would power on with all the indicator lights functioning, but pressing the start button produced only a humming sound with no actual washing action. This type of intermittent behavior is common in older dishwashers when internal components are beginning to wear.

Diagnosis: Upon arrival, we found the dishwasher operating correctly during our testing. The control board was responding properly, the wash motor engaged as expected, and all cycles ran without issue. This suggests the problem was likely a temporary glitch in the electronic controls or a momentary mechanical binding that cleared itself.

Repair: Work: Diagnostic testing and operational verification · Parts: None required · Result: Dishwasher functioned normally through multiple test cycles

Whirlpool washer (CA2751XYW0) — Louisville, OH

Reported: The customer reported that this coin operated washer at a rental property had a loud knocking sound as it goes into the spin cycle and the arm no longer spins. They had already replaced the agitator dogs in the agitator arm, but the issue continued.

Diagnosis: Upon inspection, we found that the transmission and clutch were bad. These are critical components in the washer’s drive system — when they fail, the agitator loses its ability to spin and creates the loud knocking noise the customer described during the spin cycle.

Repair: Work: Replaced the transmission and clutch as well as the motor/transmission coupler · Parts: 285744-Pad, 285785-CLUTCH, 3360629-GEARCASE, 285753A-COUPLING · Result: Washer operates quietly with proper agitator function restored

Admiral Washer; dryer (T300) — Louisville, OH

Reported: The customer reported that the Dexter T300 that had the issue last is still having the issue, still not starting up. Additionally, dryer 8 makes a clicking noise near the igniter and stutters a bit trying to light up and sometimes doesn’t light up.

Diagnosis: On the dryer, we found the valve control was the culprit behind the clicking and ignition problems. For the washer, we discovered the door latch lock assembly was pretty gummed up and may have been sticking, preventing proper startup.

Repair: Work: Swapped out the valve control and cleaned the door latch lock assembly on the washer · Parts: Valve control on the dryer · Result: Started the washing machine and it finished the third cycle flawlessly; the dryer seems to be working properly

Admiral oven/stove (PB905ST1SS) — Louisville, OH

Reported: The homeowner contacted us because their oven’s control panel had become completely unresponsive. While the clock display remained visible, they couldn’t adjust any settings or change the oven temperature. The unit appeared to have power but wouldn’t accept any input commands.

Diagnosis: Upon arrival, we confirmed the oven interface was totally unresponsive. The display showed the clock, indicating the unit had electrical power, but none of the control buttons or functions would respond to input. This pointed to a software glitch in the control board rather than a hardware failure.

Repair: Work: Reset the control system by unplugging the unit for approximately 5 minutes · Parts: None required · Result: All function was restored after the reset procedure

Kenmore refrigerator (25368892015) — Louisville, OH

Reported: The customer reported their freezer still not freezing food. This was clearly an ongoing issue that hadn’t been resolved by previous attempts at repair.

Diagnosis: Refrigerator components appear to be operating correctly. Temperature in freezer was higher than normal. There was a frost built up around the door, it appeared that maybe the door had been left open.

Repair: Work: System inspection and temperature verification · Parts: No parts required · Result: Components found operating correctly; door seal issue identified

Whirlpool washer (WTW5000DW2) — Magnolia, OH

Reported: The washer would fill, wash, and drain normally, but clothes came out dripping wet. The spin cycle wasn’t extracting water properly, leaving laundry loads requiring extra time in the dryer or hand-wringing before hanging.

Diagnosis: We removed the agitator and found the wash basket hub had stripped its internal splines. This plastic component transfers rotational force from the agitator shaft to the wash basket during the spin cycle. When the splines wear down or break, the basket can’t achieve the high RPM needed for proper water extraction.

Repair: Work: Removed agitator, extracted failed hub, installed new hub with proper torque specifications · Parts: W10528947 — wash basket hub assembly · Result: Spin cycle restored to full RPM, clothes came out with normal moisture content

Estate dryer (EED4300TQ0) — Magnolia, OH

Reported: The customer reported that the drum won’t turn. The dryer would start and run through its cycles, but the drum remained stationary throughout the entire process.

Diagnosis: Upon inspection, we found that both the drive pulley and belt had failed. The pulley showed signs of wear that prevented proper belt tension, while the belt itself had stretched beyond its operational limits.

Repair: Work: Replaced drive pulley and belt · Parts: 341241 — drive belt, W10837625 — motor pulley · Result: Drum now turns properly through all cycles

Whirlpool oven/stove (WFG540H0ES0) — Malvern, OH

Reported: The homeowner reported that their oven required several attempts before it would light properly. Sometimes the igniter would glow but fail to ignite the gas, and other times there would be delayed ignition. This type of erratic behavior pointed to an electrical connection problem rather than a faulty igniter element.

Diagnosis: Testing revealed that the wire harness connecting to the oven igniter had developed internal breaks in the conductors. The harness connections appeared intact externally, but voltage readings showed intermittent power delivery. This explained why the igniter would sometimes work normally and other times fail completely. Wire harnesses in gas ranges are subject to heat cycling and vibration, which can cause conductor fatigue over time.

Repair: Work: Removed old harness, installed new harness with proper routing and connections · Parts: WPW10701462 — igniter wire harness assembly · Result: Tested multiple ignition cycles with consistent, reliable lighting

Admiral dishwasher (GDF520PGD2WW) — Malvern, OH

Reported: The dishwasher’s control panel would illuminate and respond to button presses, but the unit refused to start any wash cycle. No error codes displayed, and all indicators appeared normal. The customer had already tried basic troubleshooting like checking the door latch and ensuring the unit was plugged in.

Diagnosis: We ran full diagnostics on the control system and found no stored error codes. The control panel was functioning properly, and all electrical connections tested good. After systematic testing, we identified the issue was in the control sequence — the unit needed a proper reset and recalibration to restore normal startup operation.

Repair: Work: System reset, control recalibration, electrical connection verification · Parts: None required · Result: Dishwasher started normally and completed full test cycle

Whirlpool oven/stove (WFG540H0ES0) — Malvern, OH

Reported: The homeowner reported that their Whirlpool model WFG540H0ES0 oven would only turn on after several attempts. The igniter would glow but fail to light the gas consistently, making cooking unpredictable and frustrating.

Diagnosis: Testing revealed the wire igniter harness had developed internal breaks that interrupted the electrical signal to the igniter. While the igniter itself appeared functional, the damaged wiring prevented it from drawing sufficient current to open the gas valve reliably. This is a common failure point on Whirlpool gas ranges as the harness experiences repeated heating and cooling cycles.

Repair: Work: Disconnected gas supply, removed oven bottom panel, replaced faulty harness with new OEM part · Parts: WPW10701462 — wire igniter harness · Result: Oven now ignites consistently on first attempt with proper flame pattern

Samsung Refrigerator; oven/stove (WRX735SDHZ02, NE58R9311SS/AA) — Malvern, OH

Reported: The customer reported their Samsung refrigerator’s ice maker not working and their stove not keeping temperature. The ice maker had stopped producing ice, and they were concerned about temperature control issues with their oven.

Diagnosis: We found the ice maker stuck mid-cycle and verified the valve was functioning properly. The stove was cycling correctly at the time of service, suggesting the temperature issue may have been intermittent or resolved.

Repair: Work: Installed new ice maker · Parts: WPW10300024 — ice maker · Result: Ice maker restored to full operation

Samsung dryer (DV45H6300EG/A3) — Massillon, OH

Reported: The homeowner reported that their Samsung DV45H6300EG/A3 dryer had been making increasingly loud noises during operation before finally stopping completely. The check vent light was on, and the drum wasn’t rotating properly when we arrived.

Diagnosis: Opening the dryer cabinet revealed the root causes: a seized idler pulley that was no longer maintaining proper belt tension, and a failed heating element assembly. The idler pulley bearing had worn out, creating the loud grinding noise and eventually preventing the drum from turning. The heating element showed continuity breaks and needed replacement to restore proper drying performance.

Repair: Work: Removed drum to access idler pulley, installed new pulley assembly, replaced heating element and duct assembly · Parts: DC93-00634A idler pulley, DC93-00154A heating element assembly · Result: Drum rotates smoothly, heating element tested for proper resistance, check vent light cleared

Maytag washer (MVWC655DW1) — Massillon, OH

Reported: The customer reported unusual sounds coming from their washer during operation. The noise was most noticeable during the wash cycle, suggesting an issue with the drive system. This type of grinding or rattling typically points to worn transmission components in Maytag top-load washers.

Diagnosis: Visual inspection revealed a worn transmission belt that had stretched and was slipping during operation. The hub assembly also showed significant wear, with the coupling teeth worn down enough to cause misalignment and noise. These components work together to transfer power from the motor to the wash basket, and when they fail, the entire drive system becomes inefficient and noisy.

Repair: Work: Removed old transmission components, installed new gearcase assembly, belt, and hub with proper alignment · Parts: W11454734 gearcase, W11239857 belt, W10528947 hub · Result: Completed test cycles confirmed quiet operation and proper agitation

Whirlpool refrigerator (WRX735SDHZ00) — Massillon, OH

Reported: The customer reported their Whirlpool WRX735SDHZ00 refrigerator’s ice maker had stopped working entirely. No ice was being produced, and the unit wasn’t cycling through its normal ice-making process. The water line was functioning properly, but the ice maker assembly itself had malfunctioned.

Diagnosis: We tested the electrical connections to the ice maker and verified proper water supply. The ice maker assembly showed no signs of electrical activity and wasn’t responding to manual reset attempts. Internal components had failed, requiring complete ice maker replacement rather than individual part repairs.

Repair: Work: Removed old ice maker, installed new assembly, connected water and electrical lines · Parts: WPW10300024 — Complete ice maker assembly · Result: Ice maker began cycling properly and produced first batch of ice within 24 hours

Whirlpool washer (GHW915OPW0) — Massillon, OH

Reported: The washer would start normally but then shake the entire laundry room during the spin cycle. The display kept showing F or H error codes, and the unit would stop mid-cycle. The customer said it had been getting progressively worse over the past few weeks.

Diagnosis: All four shock absorbers had failed, allowing the drum to move freely inside the cabinet. When shocks go bad on this model, the excessive movement triggers the unbalanced load sensor, which throws the F/H codes and shuts down the cycle for safety. We also found a damaged wire connection that was intermittently losing contact during the violent shaking.

Repair: Work: Removed drum assembly, installed new shock absorbers, repaired damaged wire connection · Parts: WP8182703 — four shock absorbers, WPW10467289 — wire sensor repair · Result: Ran full wash and spin cycles with no movement or error codes

Whirlpool refrigerator (WRV986FDEM01) — Massillon, OH

Reported: The homeowner reported that several key functions had stopped working at once: the ice maker wouldn’t cycle, the water dispenser was dead, the interior lights wouldn’t turn on, and the deli drawer temperature selector was completely unresponsive. This pattern of multiple electrical failures pointed to a wiring issue rather than individual component problems.

Diagnosis: Testing revealed that the deli drawer wire harness had developed internal breaks, cutting power to the affected circuits. This harness carries electrical signals from the main control board to various refrigerator functions. When it fails, multiple systems lose power simultaneously — exactly what this customer experienced. The harness had likely deteriorated due to repeated flexing as the drawer opened and closed over the years.

Repair: Work: Removed old harness, routed new harness through drawer assembly, secured all connections · Parts: W11170612 — deli drawer wire harness · Result: All functions tested and verified working — ice maker cycling, water dispensing, lights operating, deli drawer selector responsive

KitchenAid refrigerator (KSF26C4XYY03) — Massillon, OH

Reported: The homeowner reported a broken door spring and persistent knocking sounds coming from inside the refrigerator. The door wouldn’t close properly, which compromised the seal and allowed cold air to escape.

Diagnosis: We found the door closure cams (WPW10257203) had worn out, causing the door spring mechanism to fail. The knocking noise was related to the door hinge assembly not functioning smoothly due to the compromised cam system. These plastic cams are a common wear point on this KitchenAid model after years of daily use.

Repair: Work: Removed old worn cams and hinge components, installed new parts, adjusted door alignment · Parts: WPW10257203 — door closure cam, W10500004 — door hinge assembly · Result: Door closes smoothly with proper seal, knocking noise eliminated

Bosch dishwasher (SHE863WF6N/01) — Massillon, OH

Reported: The customer reported that their dishwasher door opened beyond its normal range, causing the bottom dish rack to slide out unexpectedly. This created a safety hazard and potential for dish breakage every time they tried to load or unload the unit.

Diagnosis: Examination of the door assembly showed bent door hinges that could no longer properly limit the door’s travel range. The front panel screws had stripped out of their mounting points, allowing the door to flex beyond its designed limits. The door latch assembly had also malfunctioned as a result of the excessive stress from the misaligned door operation.

Repair: Work: Replaced both door hinges, installed new front door panel assembly, and rebuilt the door latch mechanism · Parts: 00630783 (door lock), 00689413 (outer door panel), 00752102 and 00752103 (door levers), 00151703 (mounting screws) · Result: Door now operates within proper range and latches securely without rack displacement

Samsung dryer (DV42H5200EP/A3) — Massillon, OH

Reported: The customer reported their Samsung dryer runs but does not spin. This type of intermittent issue can be frustrating since the symptom isn’t always present when the technician arrives.

Diagnosis: Motor was operating correctly at the time of the appointment. Sometimes the problem is recurring. The drive motor (part number DC93-00101N) was identified as the likely culprit for future service if the issue returns.

Repair: Work: Diagnostic evaluation of drive motor function · Parts: No parts were needed at this time · Result: Motor functioned properly during testing

Crosley washer (CAW11544EW1) — Massillon, OH

Reported: The customer reported their washer won’t start cycle. It starts filling with water and errors out before completing the wash sequence.

Diagnosis: Testing revealed the actuator assembly had failed. This component controls the washing machine’s cycle operations and water level sensing. When it malfunctions, the washer can’t properly transition between fill and wash phases.

Repair: Work: Put in new actuator · Parts: W10913953 — actuator · Result: Washer worked correctly

Kenmore washer (796.31512211) — Massillon, OH

Reported: The washer quit spinning and didn’t drain. It sounded like it would but nothing happened during cycle where expected to spin and drain. The customer was able to disconnect the drain hose from back and drain the water that way so tank was empty.

Diagnosis: The drain pump had failed completely. While the washer could attempt the drain and spin cycle, the faulty pump couldn’t move water out of the tub, which prevented the spin cycle from engaging properly.

Repair: Work: Replaced drain pump · Parts: 5859EA1004G — drain pump assembly · Result: Unit is draining and spinning correctly

Whirlpool dishwasher — Massillon, OH

Reported: The customer reported a smell of burnt plastic coming from their Whirlpool dishwasher. The odor was strong enough to be noticeable throughout the kitchen area, raising concerns about a potential fire hazard or component failure.

Diagnosis: Upon inspection, we found that a plastic lid had fallen on the heat element, causing the burnt smell. The heating element itself was functioning normally, but the melted plastic residue was creating the concerning odor during wash cycles.

Repair: Work: Removed plastic lid from heat element and cleaned residue · Parts: None required · Result: Dishwasher operational with advice that it may smell for a few more cycles but should be fine

LG stove (LRE3023ST/00) — Massillon, OH

Reported: The customer reported their oven was not heating properly. The unit would turn on but failed to reach the set temperature, making it impossible to cook or bake effectively.

Diagnosis: Our initial inspection revealed that the relay board wasn’t sending power to the bake element. Additionally, we found a wire connection had broken off of the convection fan motor. These dual failures were preventing the oven from heating and circulating air properly.

Repair: Work: Installed previously ordered parts and repaired wire connection to convection fan motor · Parts: EBR74164804 — relay board · Result: Oven is working correctly

Kenmore washer (11092281100) — Minerva, OH

Reported: The customer reported that their washer drum wouldn’t stay even and was making significant clunking noises during operation. The machine was still washing clothes, but the banging and uneven movement made it clear something was wrong with the drum suspension system.

Diagnosis: During inspection, we confirmed the drum unevenness and heard the clunking noise firsthand. A closer look underneath revealed that one of the suspension springs had detached from its mounting point on the back of the tub. These springs are critical for keeping the drum centered and absorbing vibration during the spin cycle. When one fails, the entire load becomes unbalanced.

Repair: Work: Reattached the unhooked suspension spring to its proper mounting point · Parts: None — existing spring was intact · Result: Drum stability restored, clunking eliminated, normal operation confirmed

Samsung dishwasher (DW80F600UTS) — Minerva, OH

Reported: The customer called because their DW80F600UTS wouldn’t run at all. The control panel showed blinking smart auto and heavy cycle lights, and the display was cycling through NF (no fill), DB (door break), and FL (flood) error codes. The dishwasher was completely non-functional.

Diagnosis: Testing revealed the case brake assembly had failed — this safety switch tells the control board whether the door is properly latched and locked. Without a working case brake, the dishwasher won’t start any cycle to prevent flooding or injury. We also discovered the drain line was installed incorrectly, creating a siphoning issue that triggered the flood sensor even when no water was present.

Repair: Work: Installed new case brake, repositioned drain line to proper height with anti-siphon loop · Parts: DD82-01373A — case brake assembly · Result: All error codes cleared, dishwasher completed full test cycle without issues

Frigidaire washer (FWT645RHS0) — Minerva, OH

Reported: The customer reported their washer would complete the wash cycle but leave clothes saturated with water. The machine made a humming noise during the drain cycle, but no water was being expelled from the drum.

Diagnosis: Testing revealed the drain pump was receiving power and attempting to operate — we could hear the motor humming — but the impeller wasn’t spinning to move water. The drain line was clear of obstructions, and all electrical connections tested good. This pointed to internal pump failure, likely a seized impeller or damaged motor windings inside the pump assembly.

Repair: Work: Removed old pump, installed new pump, reconnected drain hoses and electrical harness · Parts: 137108000 — drain pump assembly · Result: Ran complete wash cycle with proper drain function, no leaks detected

Frigidaire oven (Fgf348kcd) — Minerva, OH

Reported: The customer reported their oven wouldn’t light at all. They could hear the gas valve clicking and see the igniter glowing, but no flame would appear. This left them unable to bake or roast anything in the oven portion of their range.

Diagnosis: Testing revealed the oven igniter was drawing insufficient amperage to fully open the gas safety valve. Over time, the hot surface igniter’s resistance increases as the silicon carbide element degrades, reducing current flow below the threshold needed for proper gas valve operation. This is the most common failure point in gas ovens.

Repair: Work: Disconnected gas and power, removed oven racks and bottom panel, unbolted old igniter from burner tube, installed new igniter with proper torque specifications · Parts: 5303935066 — Oven igniter kit with mounting nut · Result: Oven now lights within 60 seconds and maintains steady flame throughout temperature range

Kenmore refrigerator (795.77309601) — Minerva, OH

Reported: The customer called about their refrigerator’s interior light behaving erratically. Sometimes it would stay on when the door was closed, other times it wouldn’t turn on at all when the door opened. This kind of inconsistent behavior typically points to electrical component failure within the lighting system.

Diagnosis: Testing revealed the light assembly itself had developed an internal fault. The wiring harness connections were still secure, but the assembly’s internal switching mechanism was no longer functioning reliably. When refrigerator lights start acting up like this, the entire assembly usually needs replacement rather than trying to repair individual components.

Repair: Work: Removed the old light assembly and installed the new harness assembly · Parts: 6621JK2003B — harness assembly · Result: Light now turns on immediately when door opens and shuts off completely when door closes

Whirlpool refrigerator — Minerva, OH

Reported: The customer reported that their Whirlpool refrigerator wasn’t cooling properly. This is a common complaint that can stem from several components in the cooling system.

Diagnosis: During our initial service call, we determined that the temperature control appears to be bad. This component regulates the cooling cycle and when it fails, the refrigerator loses its ability to maintain proper temperatures.

Repair: Work: Replaced temperature control · Parts: WP61003456 — temperature control · Result: Appears to be operating correctly

Whirlpool refrigerator (ED5VHEXVB01) — Minerva, OH

Reported: The customer reported that their refrigerator was not cooling at all in any of the compartments. No cooling in the fresh food section or freezer indicates a complete system failure.

Diagnosis: Testing revealed the compressor was drawing more than the locked rotor amps. This means the compressor was mechanically seized or had severe internal damage, preventing it from pumping refrigerant through the system.

Repair: Work: Diagnostic testing of compressor amperage · Parts: None — replacement recommended · Result: Determined refrigerator needed replacement due to compressor failure

Bosch ice maker (B22C550SNS) — Navarre, OH

Reported: The customer reported their Bosch ice maker had completely stopped making ice. The unit would go through its cycle but no ice would form in the trays. They had noticed the water dispenser flow was also slower than normal, suggesting a water supply issue affecting the entire system.

Diagnosis: Inside the refrigerator, we found the ice maker’s fill tube was completely frozen with ice buildup. The root cause was twofold: a kinked copper water line restricting flow, and a severely clogged water filter that hadn’t been changed in over a year. When water can’t flow properly through the system, it backs up and freezes in the fill tube, blocking the ice-making process entirely.

Repair: Work: Cleared frozen fill tube using a steamer, straightened kinked copper water line, replaced plugged water filter · Parts: None required · Result: Ice maker resumed normal operation with proper water flow and ice production

Admiral washer (WWSR3090T2WW) — New Philadelphia, OH

Reported: The homeowner reported that the timer knob had suddenly come loose from the control panel during a normal wash cycle. The timer was still attached by its electrical connections but was no longer secured to the cabinet, making it impossible to select or advance wash cycles properly.

Diagnosis: Inspection revealed the timer mounting mechanism had failed, allowing the entire timer assembly to pull away from the control panel. The electrical connections were still intact, but the physical mounting had broken, preventing proper operation. This is a common failure point on older Admiral washers where the plastic mounting components become brittle over time.

Repair: Work: Removed old timer, installed new timer assembly with proper mounting · Parts: WH12X1021 — Timer Assembly · Result: Ran test cycle to verify proper timing sequence and cycle advancement

Bosch dishwasher (SHX4TF5UC/14) — New Philadelphia, OH

Reported: The homeowner reported that the dishwasher’s control panel buttons would sometimes work and sometimes not. They’d have to press multiple times or press harder to get any response. The unit would occasionally fail to start cycles even when the door was properly latched.

Diagnosis: Opening up the control panel revealed accumulated grime and debris around the button contacts, which was interfering with proper electrical connection. More concerning was the damaged power cord we discovered — bite marks indicated an animal (likely a rodent) had chewed through part of the insulation. This created intermittent power delivery issues that compounded the button responsiveness problems.

Repair: Work: Thorough cleaning of control panel buttons and contacts, power cord replacement · Parts: New power cord assembly · Result: All buttons respond immediately to light touch, dishwasher starts cycles reliably

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