Appliance Repairs — Week of March 9, 2026 (part 1 of 5) | Stark County, OH

KitchenAid refrigerator (KSCS25INSS01) — Akron, OH

Reported: The customer reported their ice maker hadn’t produced any ice in over a week. The water dispenser worked fine, but the ice maker showed no signs of cycling or attempting to make ice. They had already tried resetting it using the test button with no results.

Diagnosis: We verified adequate water pressure at the supply line and confirmed the ice maker was receiving proper voltage. Testing the ice maker’s internal components revealed the motor and fill cup assembly had failed. The unit wasn’t cycling through its harvest sequence, and the thermistor readings were erratic. This is a common failure point on KitchenAid side-by-side models from this era.

Repair: Work: Removed old ice maker, installed new assembly, reconnected water and electrical lines · Parts: 2198597 — complete ice maker assembly · Result: Completed full test cycle, confirmed proper ice production and harvest

Samsung refrigerator (RF261BEAEWW/AA) — Akron, OH

Reported: The customer reported their Samsung RF261BEAEWW/AA refrigerator’s ice maker had stopped working entirely. No ice was being produced, and there were no sounds indicating the unit was attempting to cycle. The ice maker appeared to have power but showed no signs of operation.

Diagnosis: We tested the ice maker’s electrical connections and found proper voltage reaching the unit. The water supply line was clear with good flow. However, the ice maker assembly itself had failed internally — the motor and control board within the assembly were no longer functioning. On this Samsung model, the ice maker is a sealed unit that requires complete replacement when the internal components fail.

Repair: Work: Removed old ice maker unit, installed new assembly, connected water and electrical lines · Parts: DA97-07603B — Samsung ice maker assembly · Result: Ice maker began cycling immediately and produced first batch of ice within 24 hours

Admiral disposal (16111110896) — Akron, OH

Reported: The disposal was completely dead — no sound, no movement when the switch was flipped. The homeowner mentioned they hadn’t noticed anything unusual before it stopped working, but garbage disposals often fail suddenly when foreign objects get lodged in the grinding mechanism.

Diagnosis: Power was reaching the unit fine, so we knew it wasn’t an electrical issue. When we inspected the grinding chamber from below, we found a metal screw wedged between the impeller and the housing wall. This type of jam triggers the disposal’s internal overload protection, shutting down the motor completely to prevent damage.

Repair: Work: Removed lodged screw from grinding chamber, reset overload protection · Parts: None required · Result: Disposal runs smoothly with normal grinding action restored

GE stove (JGP329SET1SS) — Akron, OH

Reported: The homeowner reported that numbers were wearing odd on the range and the knob dials weren’t correlating with the flame strength. Additionally, the disposal would not turn on at all.

Diagnosis: We found the range knobs were worn and needed replacement to restore proper flame control markings. For the garbage disposal, we discovered an obstruction and a tripped breaker on the bottom of the unit.

Repair: Work: Cleared obstruction and reset breaker on bottom of the garbage disposal · Parts: WB03T10325 — replacement knobs ordered from V V for drop shipment · Result: Disposal restored to working order; replacement knobs ordered for the range

Samsung dryer (DV42H5200EW/A3) — Akron, OH

Reported: The customer reported their dryer not getting hot. Clothes were coming out damp and cold even after extended dry cycles, indicating a complete failure of the heating system.

Diagnosis: Testing the Samsung DV42H5200EW/A3 revealed failures in multiple heating system components. The heat element had burned out, the high limit thermal fuse had blown (likely protecting the unit from overheating), and the idler pulley showed signs of wear that could affect proper drum operation and airflow.

Repair: Work: Replaced the heat element, high limit thermal fuse and idler pulley · Parts: DC97-14486A assembly duct heater, DC96-00887C thermal fuse, DC93-00634A idler pulley · Result: Operation is normal

Maytag dryer (MDG3757AWW) — Akron, OH

Reported: The customer reported their dryer had a fire and needed it checked and the vent reconnected. This type of incident requires thorough inspection to identify all damaged components and ensure safe operation before the unit can be returned to service.

Diagnosis: Our examination revealed the fire had damaged the high limit thermal fuse and belt. The existing vent system also needed complete replacement to ensure proper exhaust flow and prevent future safety issues.

Repair: Work: Replaced the high limit thermal fuse and belt. Also installed a new vent, 90° elbow and replacement cover on the vent outside · Parts: 489P3 KIT THERMOSTAT PLATE, WP40111201 BELT CYLINDER, WFLX8-8 Safe Transition Hose, 4 in-Dryer vent elbow · Result: Unit restored to safe operating condition with proper ventilation

Admiral refrigerator (FRT18G4AWC) — Alliance, OH

Reported: The refrigerator wasn’t maintaining proper temperature in the fresh food section. The freezer was still working, but the main compartment had warmed up significantly. Food was starting to spoil, and the tenant was understandably concerned about losing groceries.

Diagnosis: Testing revealed the defrost thermostat had failed completely. This small but critical component tells the defrost heater when to turn on and off during the automatic defrost cycle. When it fails, frost builds up on the evaporator coils, blocking airflow and preventing proper cooling to the refrigerator section. The Admiral FRT18G4AWC uses a bimetal defrost thermostat that’s prone to failure after years of temperature cycling.

Repair: Work: Accessed evaporator compartment, removed failed thermostat, installed new unit, cleared frost buildup · Parts: 5303918202 — defrost thermostat kit · Result: Defrost cycle restored, proper cooling resumed in both compartments

Whirlpool dishwasher (WDF520PADM7) — Alliance, OH

Reported: The customer reported their Whirlpool dishwasher would fill with water but wouldn’t wash. The unit completed its fill cycle normally, but there was no washing action during the main wash phase. Water sat stagnant in the tub with no spray pattern visible through the door window.

Diagnosis: Testing confirmed the wash pump and motor assembly had failed. This component creates the water pressure that drives the spray arms and generates the washing action. When it fails, water fills the tub but can’t circulate through the spray system. The pump motor showed no electrical continuity and wouldn’t engage when power was applied.

Repair: Work: Removed lower dish rack, disconnected pump assembly, installed new unit, reconnected all hoses and electrical connections · Parts: W11025157 — wash pump and motor assembly · Result: Full wash cycle completed with proper spray action and cleaning performance

Maytag refrigerator (MBF2255KEW) — Alliance, OH

Reported: The customer reported that their Maytag MBF2255KEW refrigerator wasn’t maintaining proper temperatures, with food not staying as cold as it should. Temperature readings were inconsistent between compartments, and the unit seemed to be struggling to maintain the set temperatures even after adjusting the controls.

Diagnosis: Testing revealed the main control board had failed and was no longer properly managing the cooling cycles. The board wasn’t sending correct signals to the compressor and fan systems, causing erratic temperature control. While the compressor and cooling components were functional, they weren’t receiving the proper commands from the malfunctioning control board.

Repair: Work: Removed failed control board, installed new board, reprogrammed temperature settings · Parts: WPW10503278 — main control board assembly · Result: Verified proper temperature control in both refrigerator and freezer compartments

Frigidaire refrigerator (FFHS2622MBQA) — Alliance, OH

Reported: The customer reported water pooling on the floor near the left side of their Frigidaire FFHS2622MBQA refrigerator. The leak had been going on for several days and was getting progressively worse. Water damage to kitchen flooring was becoming a concern.

Diagnosis: We traced the water source to a completely plugged defrost drain. Over time, dirt, food particles, and ice had accumulated in the drain hose, preventing meltwater from the defrost cycle from flowing properly. Instead of draining to the evaporator pan, the water was backing up and spilling out onto the floor. This is a common issue in side-by-side Frigidaire models when the drain isn’t maintained.

Repair: Work: Cleaned out drain hose and bottom of freezer compartment, removed ice and debris blockage · Parts: None required · Result: Defrost water now flows properly to evaporator pan, no more floor leaks

Maytag washer (MOD MVWB400VQ0) — Alliance, OH

Reported: The homeowner reported their washing machine was making a terrible noise during operation. This model had previous work done including a new bearing kit and shaft replacement, suggesting ongoing mechanical issues that needed monitoring.

Diagnosis: We ran the washer through multiple cycles and tested different load sizes, but the reported noise could not be replicated during our service visit. The previous bearing and shaft repairs appeared to be holding, with no obvious signs of mechanical failure or unusual vibration patterns.

Repair: Work: Diagnostic testing across multiple wash cycles · Parts: None during this visit · Result: No noise detected — monitoring recommended for future occurrences

GE dryer (DDG5780GCLWH) — Alliance, OH

Reported: The dryer was producing a loud, continuous squealing noise whenever the drum turned. The sound was most noticeable during the initial tumbling phase and would persist throughout the entire cycle, making laundry day an unpleasant experience for the household.

Diagnosis: We removed the front panel and drum to access the bearing assembly and drive system. The rear drum bearings showed significant wear with metal shavings present, while the idler pulley had developed play in its bearing and was no longer maintaining proper belt tension. Both components were causing the belt to slip and the drum to bind, creating the characteristic squealing noise.

Repair: Work: Removed drum, installed new rear bearings, replaced idler pulley assembly, reinstalled drum with proper belt tension · Parts: WE25M40 bearing kit, WE12X81 idler pulley kit · Result: Ran full test cycle — dryer operates silently with proper drum rotation and heating

Admiral dryer (GLEH1642FS4) — Alliance, OH

Reported: The customer reported that the dryer pulley had come off again, causing the unit to lose its heating function. This was a repeat issue that had been getting progressively worse, leaving clothes damp even after extended cycles.

Diagnosis: The pulley mechanism failure was causing multiple problems throughout the system. The heating element had burned out from the stress of irregular operation, and the drum bearing was worn from the belt slipping and catching repeatedly. The whole drive system needed attention to prevent this cycle from continuing.

Repair: Work: Installed new heating element, replaced worn drum bearing and belt assembly, realigned pulley system · Parts: 131475320 — heating element assembly, 5304457724 — dryer bearing kit with belt · Result: Dryer now heats properly and runs smoothly without belt slippage

Admiral oven/stove — Alliance, OH

Reported: The customer contacted us about their Admiral oven/stove needing gas line work. They suspected an issue with the appliance’s gas connection and wanted a professional assessment before using the unit.

Diagnosis: Our inspection revealed the problem wasn’t with the Admiral stove itself, but rather a leak in the household gas plumbing system. This type of leak falls outside appliance repair scope and requires a licensed plumber’s expertise. We immediately advised the customer to avoid using any gas appliances until the leak was properly addressed.

Repair: Work: Safety inspection, leak detection, customer education · Parts: None — issue was in household plumbing · Result: Property management notified, household safety secured

LG refrigerator (LMXS30776S/01) — Alliance, OH

Reported: The customer reported their LG LMXS30776S/01 refrigerator displaying error code E 15 with the fresh food section not cooling properly. The freezer compartment maintained temperature normally, but groceries in the main refrigerator were warming up. This is a common failure pattern when the evaporator fan stops moving cold air from the freezer coils to the refrigerator section.

Diagnosis: Error code E 15 on this LG model indicates a fan circuit malfunction in the cooling system. We confirmed the evaporator cover fan assembly had seized up and wasn’t running. Without this fan, cold air generated by the evaporator coils stays trapped in the freezer compartment instead of circulating to cool the refrigerator section. The freezer stays cold because it sits directly over the coils, but the fresh food area warms up quickly.

Repair: Work: Removed the old seized fan unit and installed the new assembly with proper electrical connections · Parts: ADJ73992102 — Evaporator cover fan assembly (duct assembly – multi) · Result: Error code cleared, both compartments returned to proper temperatures, and air circulation restored throughout the unit

Samsung dryer (DV42H5200EW/A3) — Alliance, OH

Reported: The customer reported their Samsung DV42H5200EW/A3 dryer was spinning but producing no heat. Clothes were coming out damp even after extended dry cycles. The lint filter was clean and the exhaust vent had good airflow, so the heating system was the likely culprit.

Diagnosis: Testing confirmed the heating element assembly had an open circuit — no continuity across the terminals. The element coil had developed a break, preventing current flow. We also found the idler pulley showing wear that could cause belt slippage and premature failure if left unchecked.

Repair: Work: Removed rear panel, disconnected wiring, installed new heating assembly and idler pulley, reconnected all connections · Parts: DC97-14486A — heating element assembly, DC93-00634A — idler pulley · Result: Dryer heated immediately on test cycle, reaching proper temperature within normal timeframe

Admiral dishwasher (FPHD2491KFO) — Alliance, OH

Reported: The customer reported that dishes were coming out still dirty after full wash cycles. The dishwasher detergent pod was dissolving but not being distributed effectively. Water wasn’t circulating with enough force to clean the dishes properly.

Diagnosis: We discovered the door gasket around the dishwasher door had deteriorated and was no longer sealing properly. This allowed wash water to leak out during the cycle, reducing water pressure and preventing the spray arms from getting adequate flow. Without proper water circulation, the dissolved detergent couldn’t reach all surfaces of the dishes.

Repair: Work: Removed old gasket, cleaned sealing surfaces, installed new gasket · Parts: 5304475599 — door gasket assembly · Result: Ran test cycle to verify proper sealing and water circulation

GE washer (WCCB1030J2WC) — Alliance, OH

Reported: The washer wouldn’t enter its cycle correctly, jumping straight to final rinse when started. It also failed to spin out properly, leaving clothes soaking wet. The customer had tried resetting the machine multiple times with no improvement.

Diagnosis: After removing the front panel, we found the tub nut had worked itself loose over time. This common issue on GE top-loaders disrupts the transmission’s engagement with the wash basket, causing the control system to misread cycle positions. The loose connection made the washer think it was further along in the cycle than it actually was.

Repair: Work: Tightened the tub nut to factory torque specifications · Parts: None — hardware adjustment only · Result: Ran complete test cycle — normal fill, wash, rinse, and spin operations restored

Admiral refrigerator (LFSS2312TE0) — Alliance, OH

Reported: The customer reported finding water puddles beneath the refrigerator every morning, with the leak appearing to come from somewhere behind the ice maker. The water flow was consistent enough to soak through towels placed underneath, and they were concerned about potential water damage to their hardwood flooring.

Diagnosis: Investigation revealed the leak originated at the ice machine’s water supply connection. The water valve solenoid had developed an internal seal failure, allowing water to seep past the connection point and drip onto the floor. The valve was no longer creating a proper seal when the ice maker cycled off, causing the continuous drip.

Repair: Work: Disconnected water supply, removed failed valve assembly, installed new solenoid valve, and reconnected all water lines · Parts: 242252702 — triple solenoid water valve · Result: Ran multiple ice maker cycles with no leaks detected, verified proper shut-off operation

Samsung dryer (DV42H5200EF/A3) — Alliance, OH

Reported: The customer reported their dryer would power on normally but wouldn’t heat or spin the drum. The lint icon was flashing on the display, which typically indicates airflow problems, but the real issues were mechanical. Without drum rotation and heat generation, the dryer was essentially useless for any laundry tasks.

Diagnosis: Inside the unit, we found a broken idler pulley that had completely failed, preventing the belt from maintaining proper tension to turn the drum. The heating element assembly was also severely damaged — warped and burnt from overheating. Samsung dryers are designed with safety interlocks, so when the idler pulley fails and the drum can’t turn, the heating element often continues running until it burns out. The flashing lint icon was actually a secondary symptom of the airflow disruption caused by these primary failures.

Repair: Work: Removed the failed idler pulley and installed the new tensioning assembly, then replaced the entire burnt heating element unit · Parts: DC93-00634A idler pulley and DC97-14486A heating element assembly · Result: Completed functional tests confirmed proper drum rotation, heat generation, and normal operation with no error codes

Whirlpool dryer (WED7600XW0) — Alliance, OH

Reported: The customer reported a persistent squealing noise that started intermittently but quickly became constant whenever the dryer was running. The noise was loud enough to be heard throughout the house and made doing laundry unpleasant. The dryer was still tumbling and heating normally, but the sound indicated a mechanical component under stress.

Diagnosis: We removed the front panel and top to access the drum assembly. The idler pulley showed clear signs of wear — the bearing was dry and rough, causing the pulley to bind as it maintained tension on the drive belt. This binding created the metal-on-metal squealing sound. The belt itself was in good condition, confirming the pulley was the sole culprit.

Repair: Work: Removed drum, replaced worn pulley, reassembled unit · Parts: 279640 — idler pulley assembly · Result: Ran full test cycle with no noise, smooth operation restored

Frigidaire refrigerator (FRS26ZSHB0) — Alliance, OH

Reported: The homeowner reported that their ice maker had been producing less and less ice over several weeks before stopping entirely. They could hear the ice maker trying to cycle, but no ice was being produced. There were also signs of water leaking inside the freezer compartment.

Diagnosis: Testing revealed multiple component failures working together to shut down ice production. The icemaker assembly (5303918277) had internal electrical faults preventing proper cycling. The dual water valve (218832401) was stuck in the closed position, blocking water flow to the ice maker. The ice container assembly (241860803) had stress cracks that were allowing melted ice to leak and refreeze, creating blockages.

Repair: Work: Removed old icemaker and disconnected water lines, installed new dual water valve behind refrigerator, mounted new icemaker assembly and ice bucket · Parts: 5303918277 — Icemaker kit, 218832401 — Dual water valve, 241860803 — Ice container assembly · Result: Ice maker cycled properly and began producing ice within 24 hours

Admiral dryer (GTD65EBSJ3WS) — Alliance, OH

Reported: The customer reported that their Admiral dryer (model GTD65EBSJ3WS) had stopped working entirely — no drum movement, no heat, nothing. The control panel lights would come on when they pressed the start button, but the machine remained completely silent.

Diagnosis: We opened the dryer cabinet and immediately spotted the issue: the drum belt had broken and was lying in pieces at the bottom of the unit. Without the belt connecting the motor pulley to the drum, the dryer’s safety systems prevented it from starting. The belt showed signs of normal wear and had likely been stretching for months before finally snapping under the tension.

Repair: Work: Removed broken belt fragments, installed new drive belt around motor pulley and drum, reassembled cabinet · Parts: WE03X29897 — drum drive belt · Result: Tested full dry cycle — drum turns smoothly, heat engages properly, all functions restored

Whirlpool refrigerator (WRF560SMYB04) — Alliance, OH

Reported: The customer reported water pooling beneath their refrigerator, with visible leaking from the freezer section. The issue had been ongoing for several days, and ice was beginning to accumulate abnormally in the freezer compartment.

Diagnosis: The defrost drain was completely plugged with debris and ice, preventing condensate from draining properly during defrost cycles. This caused water to back up and overflow into the freezer and eventually leak onto the floor. The existing drain tube showed signs of deterioration and needed replacement to ensure reliable long-term drainage.

Repair: Work: Cleared ice buildup, cleaned defrost drain passage, installed new drain tube · Parts: W11190084 — drain tube · Result: Verified proper drainage during test cycle, no leaks detected

Maytag washer (A312S) — Alliance, OH

Reported: The customer reported that their whites weren’t coming out clean after wash cycles. Clothes appeared dingy or grayed, especially white items that should have been bright. The washer was completing all cycles normally without error codes or mechanical issues.

Diagnosis: We ran test cycles and checked the machine’s agitation, spin, and water fill functions — all operated within normal parameters. The root cause wasn’t mechanical failure but rather detergent performance and water temperature. The customer was using a detergent that wasn’t optimized for their water conditions, and the temperature setting wasn’t hot enough to activate the cleaning agents effectively for white loads.

Repair: Work: Recommended switching to a different detergent formulation and adjusting water temperature settings for white loads · Parts: None — mechanical components tested normal · Result: Customer will monitor cleaning performance with new detergent and proper temperature settings

Samsung refrigerator (RF26VABPN) — Alliance, OH

Reported: The customer reported that their Samsung refrigerator’s ice dispenser door wouldn’t close, leaving the ice compartment exposed. This was causing ice buildup in the dispenser area and allowing cold air to escape, making the refrigerator work harder to maintain proper temperatures.

Diagnosis: Upon inspection, we found the ice dispenser assembly had multiple component failures. The dispenser door mechanism was jammed due to ice accumulation, but the root cause was internal damage to the assembly housing. The mounting brackets had cracked and the door pivot points were worn beyond adjustment, preventing proper closure even after clearing the ice.

Repair: Work: Removed old dispenser assembly, cleared ice buildup, installed new assembly with proper alignment · Parts: DA97-07361A — Ice route assembly case · Result: Dispenser door closes completely, no air leaks, ice production resumed normally

Admiral freezer/refrigerator side by side (GSS25QGTABB) — Alliance, OH

Reported: The homeowner reported that both the refrigerator and freezer sections were running warm, unable to reach their set temperatures. Food was spoiling faster than normal, and ice cream in the freezer stayed soft. The compressor was running constantly but the unit couldn’t cool down.

Diagnosis: Testing revealed the evaporator fan motor had seized up completely. This fan is critical in Admiral side-by-sides — it pulls air across the evaporator coils and circulates cold air throughout both compartments. Without it running, the compressor works overtime but can’t distribute the cold air it produces. The motor bearings had worn out, causing the fan to bind and eventually stop spinning entirely.

Repair: Work: Removed rear panel, disconnected old motor, installed new fan motor and tested operation · Parts: WR60X10185 — evaporator fan motor assembly · Result: Both compartments returned to proper temperatures within two hours

LG dryer (DLE5977W) — Alliance, OH

Reported: Hello Mr. Sam, we need to have you look at our dryer as soon as possible. It will not heat. We have clothes hanging all over the basement. Will await your call. It is a LG dryer. 5301EL1001H

Kenmore dryer (417.97912700) — Alliance, OH

Reported: I believe the heating element went out

Frigidaire refrigerator (FRS26RLECS0) — Alliance, OH

Reported: Fridge is not cooling in either compartment. I hear noise. The fan is operating in the freezer compartment.

Whirlpool washer (CABRIO WTW5500XW1) — Alliance, OH

Reported: Not working.

Admiral dishwasher (FGID2474QF0A) — Alliance, OH

Reported: It doesn’t get water and hums.

Maytag washer (BRAVOS MVWB400VQ0) — Alliance, OH

Reported: The homeowner reported their Maytag Bravos MVWB400VQ0 would start washing normally but stop partway through cycles, often during the spin phase. The drum would sit motionless with water and detergent still inside, forcing them to manually drain and restart repeatedly.

Diagnosis: Testing the washer revealed excessive resistance in the drum rotation caused by worn bearing surfaces and shaft wear. The drive system was working overtime to overcome this friction, eventually triggering the motor protection circuit. The bearing assembly showed clear signs of water intrusion and metal-on-metal contact.

Repair: Work: Complete bearing and shaft replacement · Parts: W10435302 — bearing kit assembly · Result: Ran full test cycles with proper spin speeds and cycle completion

Kenmore washer (110.47789701) — Alliance, OH

Reported: When it goes to rinse clothes it comes up with a code SUD and won’t was clothes.

Admiral dishwasher (FFBD2406NB5A) — Alliance, OH

Reported: Feels Like Home Properties (330) 2062420 Sabrina High Coordinate scheduling thru:Sabrina – owner Keys and access:tenant will let in Sprayers aren’t working

Whirlpool dryer (LGR4634JQ2) — Alliance, OH

Reported: Dryer runs but won’t heat. I also need the vent hooked up.

Admiral freezer (AQF2013TEW 00) — Alliance, OH

Reported: Not cooling.

Maytag dryer (Medc215ew1) — Alliance, OH

Reported: The customer reported that their dryer won’t heat. The unit would run through cycles but clothes came out damp and cold, indicating a complete loss of heating function.

Diagnosis: Testing revealed the high limit fuse had blown. This thermal safety device opens when the dryer overheats, typically due to restricted airflow from a clogged vent system. The fuse was completely open, preventing any power from reaching the heating element.

Repair: Work: Replace the high limit fuse and encouraged the property management to get the vent professionally cleaned · Parts: WP3392519 — thermal fuse · Result: Dryer restored to full heating operation

Speed queen dryer (AEM407W2) — Alliance, OH

Reported: The customer reported that their Speed Queen dryer wouldn’t work at all. The unit was completely non-functional, providing no heat or tumbling action.

Diagnosis: Upon inspection, we found that the felt seal on the front of the drum had deteriorated along with all the dryer slides. These worn components were preventing the drum from operating properly and needed complete replacement.

Repair: Work: Replace the felt seal on the front of the drum and all the dryer slides · Parts: WP37001132 cylinder seal, 12002090 bracket, D510189 felt pad, WP37001298 dryer glide · Result: Operation is normal

GE washer (GFW650SPN0SN) — Alliance, OH

Reported: The customer reported leaking with the floor getting wet around their GE washer. Water was pooling on the laundry room floor, creating a mess and potential safety hazard.

Diagnosis: No software updates needed. The only place water is visibly leaking is out the form of the dispenser. I physically/visibly inspected the water valve, door boot, vent in front and back. Could not find any other leaks.

Repair: Work: Comprehensive diagnostic inspection of all potential leak sources · Parts: No parts replaced · Result: Recommend replacing water valve and drawer assembly. Customer is going to look at new options.

Samsung dryer (DV40J3000GW/A2) — Alliance, OH

Reported: The customer reported their gas dryer was not firing up and would stop running after a few seconds. This type of intermittent operation typically points to an electrical issue within the dryer’s motor or control system.

Diagnosis: Testing revealed the dryer motor was over amp, pulling high amps and causing the unit to shut down as a safety measure. When a motor draws excessive current, it indicates internal damage that cannot be economically repaired on this model.

Repair: Work: Swapping dryer due to motor over amp condition · Parts: No parts replaced · Result: Unit replacement with additional vent work performed

Whirlpool washer (WTW8040DW0) — Alliance, OH

Reported: The customer reported that their wash machine will not work. Another repairman came out and replaced the water valve, but that did not take care of the issue. It does not always drain.

Diagnosis: The drain pump on the washing machine was weak and not functioning. When in the diagnostic mode, everything would function properly except for the drain pump. I could hear it humming, but it would not run water at all. I was able to verify that the impeller was not obstructed.

Repair: Work: After installing a new pump, the washing machine is good to go · Parts: WPW10581874 — water pump · Result: All functions now operate properly including proper drainage

Samsung oven/stove (NX58H5600SS) — Alliance, OH

Reported: The customer called because their oven won’t light. This is a common issue with gas ovens when the igniter stops working properly.

Diagnosis: We diagnosed a failed igniter in this Samsung NX58H5600SS oven. The igniter wasn’t generating enough heat to open the gas valve and create ignition.

Repair: Work: Installed new igniter · Parts: 12400035-IGNTR-OVEN — oven igniter · Result: Preheated to 350 in 7 minutes

Whirlpool refrigerator (WRT111SFDMO4) — Alliance, OH

Reported: The customer reported their refrigerator was making noises and experiencing pop freezing in the fridge compartment. They had also asked about payment options, specifically if we accept debit cards.

Diagnosis: Temperature in refrigerator was 37 degrees. The customer had adjusted it and it was reading 37 degrees. The unit was not making any noise when we were there. We took the cover off and checked it but didn’t see anything wrong.

Repair: Work: Inspection of refrigerator components with cover removal · Parts: No parts used · Result: No immediate issues found; service call valid for 30 days if noise returns

Magic chef chest freezer (HMCF7W2) — Alliance, OH

Reported: The customer reported clicking sounds from their Magic Chef chest freezer, and the unit wouldn’t run. The freezer had stopped cooling entirely due to the compressor failing to start.

Diagnosis: Our inspection revealed that the start relay/overload had failed. This component is essential for starting the compressor motor. When it fails, the compressor will attempt to start, create clicking sounds, but never actually run.

Whirlpool refrigerator (WRS325FDAM04) — Alliance, OH

Reported: The customer reported that their fridge and freezer light quit working. Both interior lights had stopped functioning, leaving the refrigerator compartments dark when opened.

Diagnosis: During our initial service visit, we replaced the refrigerator light successfully. However, after completing that repair, the freezer light still didn’t work and required a new light fixture.

Repair: Work: Replaced fridge light, identified freezer light still needs replacement · Parts: WPW10515058 — refrigerator light · Result: Refrigerator compartment lighting restored, freezer light repair scheduled for follow-up

Amana refrigerator (ABB2223DEW) — Atwater, OH

Reported: The homeowner noticed their freezer wasn’t going through its normal defrost cycles, leading to excessive ice buildup. This prevented proper airflow and caused the refrigerator section to warm up. Food spoilage was becoming a concern, especially with the summer heat in Portage County.

Diagnosis: Testing revealed the main control board wasn’t sending defrost signals to the heating elements. The board showed no response to diagnostic commands and wasn’t cycling the compressor properly. This Amana model relies on the control board to manage both cooling and defrost timing, so when it fails, the entire refrigeration system gets disrupted.

Repair: Work: Removed old control board, installed new unit, programmed defrost settings · Parts: WPW10503278 — main control board assembly · Result: Initiated manual defrost cycle to verify proper operation, confirmed both compartments reaching target temperatures

Frigidaire freezer (FFFH20F2QWC) — Atwater, OH

Reported: The customer reported their freezer wasn’t keeping items frozen despite running continuously. Food was starting to thaw, and they could hear the compressor cycling frequently. The evaporator fan, which should circulate air over the cooling coils, had stopped working entirely.

Diagnosis: Testing confirmed the evaporator fan motor had failed completely — no movement, no electrical continuity. Without this fan, cold air couldn’t circulate properly through the freezer compartment. The compressor was working overtime trying to compensate, but without air circulation, the unit couldn’t maintain proper temperatures throughout.

Repair: Work: Removed old fan motor, installed new unit, reconnected wiring harness · Parts: 297250000 — evaporator fan motor assembly · Result: Fan operates properly, temperature stabilized throughout freezer compartment

GE refrigerator (GTS18HBRERWW) — Atwater, OH

Reported: The homeowner called because their GE model GTS18HBRERWW refrigerator was set to 9 (the coldest setting) but was barely cooling. Food was starting to spoil and the temperature inside wasn’t dropping to safe levels for food preservation.

Diagnosis: Inside the refrigerator compartment, we found the evaporator fan motor had seized up completely. This fan is critical — it circulates cold air from the evaporator coils throughout both the fresh food and freezer sections. Without it running, the coils can freeze properly but the cold air stays trapped behind the back panel instead of moving through the compartments where your food is stored.

Repair: Work: Removed back panel, disconnected failed motor, installed new fan assembly · Parts: WR60X10168 — evaporator fan motor assembly · Result: Fan now runs continuously when compressor cycles, proper air circulation restored

GE refrigerator (GTS18HBRERWW) — Atwater, OH

Reported: The customer reported their GE model GTS18HBRERWW refrigerator was not cooling properly. Food was warming up in both the fresh food and freezer compartments. The unit appeared to be running but wasn’t maintaining temperature.

Diagnosis: Testing revealed the compressor wasn’t starting despite power reaching the unit. The overload relay — a protective component that helps start the compressor motor — had failed. This small but critical part prevents compressor damage by cutting power if the motor overheats or draws too much current. When it fails, the compressor can’t start the cooling cycle.

Repair: Work: Removed failed relay from compressor housing and installed new overload relay · Parts: WR09X10106 — overload/PTC relay · Result: Compressor started immediately and began cooling both compartments to proper temperatures

Whirlpool dishwasher (WDF510PAYSA) — Atwater, OH

Reported: The customer called because their WDF510PAYSA dishwasher still wasn’t heating water after having the heating element replaced. They were concerned the repair hadn’t worked and dishes were coming out cold and not properly sanitized.

Diagnosis: Our testing revealed the heating element was functioning correctly. The previous technician had installed the part properly, but hadn’t run the full diagnostic cycle to confirm operation. Sometimes after heating element replacement, the dishwasher needs to complete a full wash cycle before the heating function activates normally.

Repair: Work: Complete diagnostic testing and cycle verification · Parts: None — existing heating element was operational · Result: Confirmed heating element working, dishwasher heating water properly

Whirlpool refrigerator (GI6FARXXF02) — Atwater, OH

Reported: The customer reported finding water pooling under their refrigerator each morning. The leak appeared to be coming from somewhere underneath the unit, but the exact source wasn’t obvious from the outside. They were worried about water damage to their hardwood flooring and potential mold growth.

Diagnosis: We pulled the refrigerator out and immediately found the drain tube completely clogged with food particles and debris. The blockage had caused water to back up in the freezer’s defrost drain, where it froze solid during cooling cycles. When the automatic defrost kicked in, the ice melted but had nowhere to drain, so it overflowed through the freezer compartment and eventually found its way to the floor. This is a common failure point on this Whirlpool model when the drain maintenance is neglected.

Repair: Work: Removed old clogged tube, cleared ice buildup from freezer drain pan, installed new drain tube with proper routing · Parts: W10619951 — drain tube assembly · Result: Ran defrost cycle and verified proper drainage with no leaks

Frigidaire refrigerator (LGUB2642LF9) — Atwater, OH

Reported: The customer contacted us about water accumulation building up in the refrigerator compartment, particularly in the back section. The ice maker had also stopped working entirely, leaving the family without ice production for several days.

Diagnosis: Upon inspection, we found that the drainage system had become blocked, causing water to back up and freeze in critical areas. The frozen drainage had affected the air handler housing, and the ice maker had failed as a secondary result of the water buildup and temperature fluctuations. The insulation around the affected components had also been compromised by the moisture intrusion.

Repair: Work: Cleared blocked drainage, replaced damaged air handler housing and compromised insulation, installed new ice maker unit · Parts: 5303918784 — Air Handler Housing Kit, Foamboard — Insulation replacement, 243297613 — Ice Maker assembly · Result: Verified proper drainage flow, confirmed ice maker cycling correctly, and eliminated water accumulation in refrigerator compartment

LG range (LDE3037ST/00) — Atwater, OH

Reported: The customer reported that one burner shuts off by itself or won’t shut off. This created both safety concerns and cooking frustrations, as the burner behavior was unpredictable.

Diagnosis: After testing the unit, we found the relay board sporadically failing. This component controls the power distribution to the burners, and when it malfunctions intermittently, it causes the erratic on/off behavior the customer experienced.

Repair: Work: Relay board sporadically failing. Customer to replace unit. · Parts: No parts replaced · Result: Recommended unit replacement due to the intermittent nature of the failure

Maytag dryer (Neptune) — Atwater, OH

Reported: Not getting hot

Admiral dishwasher (SHE43P06UC/64) — Atwater, OH

Reported: The dishwasher would run its cycle but no water was entering the unit. Additionally, the control panel on the door was broken, making it difficult to properly operate the appliance.

Diagnosis: After examining the unit, we found that the combination of no water flow and the broken door panel would require significant parts replacement. The repair costs for an Admiral dishwasher of this age would likely exceed the value of the appliance.

Repair: Work: Diagnostic evaluation completed · Parts: No parts used · Result: Recommended replacement due to cost of repairs

GE washer (GTW330ASK0WW) — Beloit, OH

Reported: The customer reported that their washer would fill with water and the motor would run, but the agitator wouldn’t move during the wash cycle. The control panel showed error codes indicating both an off-balance condition and a lid switch problem, which prevented the wash cycle from completing properly.

Diagnosis: Our testing revealed the lid wasn’t engaging the lid switch properly, which is a safety feature that prevents agitation when the lid is open. Even though the lid appeared closed, the switch wasn’t making proper contact. This caused the washer’s control board to throw error codes and disable the agitation function while still allowing the motor to attempt to run.

Repair: Work: Reset the washer control board and adjusted lid switch engagement · Parts: None required · Result: Washer completed full agitation cycle and operated normally

Whirlpool washer (RTW4440VQ1) — Beloit, OH

Reported: Call ahead. Not filling with water. Otherwise cycles fine. Take temperature selector switch and water valve. Most likely temperature selector switch.

GE washer (GTWN3000M1WS) — Berlin Center, OH

Reported: The homeowner reported that their washer would complete wash cycles but leave standing water in the drum. The spin cycle wasn’t removing water effectively, and clothes came out soaking wet. This is a telltale sign of drain pump obstruction or failure.

Diagnosis: We accessed the drain pump and found a small rock blocking the impeller housing. Foreign objects like coins, rocks, and small clothing items frequently work their way into the pump on top-load washers. The GTWN3000M1WS has a self-cleaning lint filter, but solid objects can bypass this system and lodge in the pump chamber, preventing proper drainage.

Repair: Work: Removed rock obstruction from drain pump impeller housing · Parts: None required · Result: Completed full wash cycle with proper drain and spin function

Frigidaire refrigerator (FGHS2644KF0) — Bolivar, OH

Reported: The customer reported their Frigidaire FGHS2644KF0 was showing a SY CE error code that wouldn’t clear with normal reset procedures. The refrigerator had stopped maintaining proper temperatures in both compartments, putting stored food at risk.

Diagnosis: The SY CE error code on this Frigidaire model indicates a communication failure between the main control board and the user interface control board. Testing confirmed both boards had failed — the main control wasn’t responding to commands, and the UI board couldn’t properly communicate system status. This dual failure is uncommon but requires replacing both components to restore full functionality.

Repair: Work: Removed failed control boards, installed new components, reconnected all wire harnesses and terminals · Parts: 5303918514 main control board, 241973711 UI control board, terminal connections · Result: Error code cleared, temperature control restored, all functions tested and verified working

Frigidaire oven/stove (FFGF3016TBA) — Bowerston, OH

Reported: The homeowner had recently switched to propane as their primary fuel source but their Frigidaire range was still set up for natural gas. Without the proper conversion, the burners wouldn’t ignite correctly and the oven temperatures would be inconsistent and potentially unsafe.

Diagnosis: We confirmed the range was factory-configured for natural gas operation. Natural gas and propane have different BTU outputs and require different orifice sizes to burn cleanly and safely. The conversion required replacing the gas orifices throughout the cooktop and oven burner system.

Repair: Work: Removed natural gas orifices, installed LP orifices in all burner locations, adjusted air shutters for proper combustion · Parts: GRLP4 — LP conversion kit with proper orifices for propane operation · Result: All burners ignited cleanly with blue flames, oven reached target temperatures accurately

Maytag refrigerator (MBF2256KEB3) — Canal Fulton, OH

Reported: The homeowner reported water leaking from underneath their Maytag MBF2256KEB3 refrigerator. The leak appeared daily, creating puddles that required constant cleanup. The refrigerator was cooling normally but the persistent water issue was becoming a major inconvenience.

Diagnosis: We pulled the refrigerator out and removed the rear access panel to inspect the defrost system. The defrost drain was completely clogged with ice, forcing meltwater to back up and overflow onto the floor. The ice blockage had also cracked the original drain tube, creating an additional leak point. This is common in this Maytag model when the drain isn’t maintained regularly.

Repair: Work: Cleared ice blockage from drain, replaced cracked drain tube, verified proper drainage flow · Parts: W10619951 — defrost drain tube · Result: No leaks detected during 24-hour test period, defrost water draining properly to evaporator pan

LG washer (WM4370HWA) — Canal Fulton, OH

Reported: Washer not draining

Whirlpool washer (WFW6620HW0) — Canal Fulton, OH

Reported: The customer reported that their Whirlpool washer door locks on start and won’t reopen showing PF error.

Diagnosis: We checked everything over on the washer. The unit appears ok, suggesting the PF (power failure) error may be related to electrical supply issues rather than the washer itself.

Repair: Work: Checked everything over · Parts: No parts recorded · Result: Washer appears ok – recommended electrician check breakers

Admiral refrigerator (GSE25GSHBCSS) — Canal Fulton, OH

Reported: The customer called about a short in the front dispenser panel that had returned after being replaced in December. The same electrical issue was affecting the dispenser operation again.

Diagnosis: The replacement UI (user interface) panel installed in December from Amazon was experiencing the same electrical short as the original part. The aftermarket component hadn’t resolved the underlying issue permanently.

Repair: Work: Installed genuine Admiral replacement dispenser panel · Parts: Factory UI panel ordered from parts supplier · Result: Electrical short eliminated, dispenser functioning properly

GE refrigerator (GTH18GCDHRWW) — Canton, OH

Reported: The customer reported that food was spoiling quickly and the refrigerator felt warm to the touch inside. The compressor was running normally, but there was no air movement in the freezer compartment. Ice cream had started melting, and the fresh food section was reaching room temperature despite the thermostat being set correctly.

Diagnosis: The evaporator fan motor had seized up completely. This small but critical motor sits behind the back panel of the freezer and pulls air across the evaporator coils, then pushes that cold air down into the fresh food section. When it fails, the compressor continues running but can’t effectively cool either compartment. The motor showed no continuity when tested and wouldn’t turn even when manually rotated.

Repair: Work: Removed freezer shelves and back panel, disconnected old motor, installed new motor with mounting bracket, reassembled unit · Parts: WR60X31522 — evaporator fan motor · Result: Verified proper air circulation and temperature drop in both compartments

Kenmore washer (TOPLOAD) — Canton, OH

Reported: The customer reported their washer would fill with water normally but then stop completely. No agitation, no spin cycle, just silence. The lid appeared to close properly, but the washer acted as if it remained open — a telltale sign of lid switch failure.

Diagnosis: Testing confirmed the lid switch had failed internally. This safety component prevents the washer from operating when the lid is open, but when it malfunctions, it can’t detect that the lid is closed. The switch showed no continuity when activated, explaining why the wash cycle stopped after the fill phase.

Repair: Work: Removed the old switch, installed the new unit, and reconnected wiring · Parts: 3949247V — lid switch assembly · Result: Ran a complete test cycle to verify proper operation through all phases

Whirlpool dishwasher (665.13549N414) — Canton, OH

Reported: The customer reported water pooling on the kitchen floor after every wash cycle, with leaks visible along both sides of the dishwasher door. The leaking had gotten progressively worse over several weeks, making the appliance unusable without constant cleanup.

Diagnosis: Our inspection revealed the door seals were actually in good condition, but the spray arm (part W10849471) was partially clogged and creating uneven water pressure. This irregular spray pattern was forcing water against the door seals at angles they weren’t designed to handle, causing the leaks at both door edges. The door locking mechanism was also not engaging fully due to warping from the excess moisture exposure.

Repair: Work: Removed old spray arm, cleaned spray arm housing, installed new assembly, adjusted door alignment · Parts: W10849471 — lower spray arm assembly · Result: Ran full wash cycle with no leaks detected, door sealing properly

Admiral refrigerator (FGHB2866PF7A) — Canton, OH

Reported: The homeowner reported that their Admiral FGHB2866PF7A refrigerator was struggling to maintain proper temperature throughout both compartments. The display showed error code SY EF, which appeared intermittently but became more frequent over several days. Food was spoiling faster than normal, particularly in areas that should have been coldest.

Diagnosis: Error code SY EF on Admiral refrigerators indicates an evaporator fan system malfunction. When we opened the freezer compartment and removed the rear panel, the evaporator fan motor was completely seized. This motor is responsible for circulating cold air from the evaporator coils throughout both the freezer and refrigerator sections. Without proper airflow, the compressor runs constantly but can’t distribute the cold air effectively, leading to temperature inconsistencies and the error code.

Repair: Work: Disconnected power, removed freezer contents and shelving, accessed evaporator compartment, replaced seized fan motor, reassembled all components · Parts: 241509402 — evaporator fan motor assembly · Result: Error code cleared, proper airflow restored, both compartments maintaining target temperatures within 2 hours

Whirlpool washer (CAE2745FQ0) — Canton, OH

Reported: The washer would begin its cycle normally but consistently error out before completing. No specific error code was displayed, but the machine would simply stop mid-cycle and require manual restart. This pattern repeated on every wash attempt, making the appliance unusable.

Diagnosis: With the cabinet removed, inspection revealed the plastic wash basket had developed multiple stress fractures around the mounting points. These cracks were allowing the basket to flex during the spin cycle, causing vibration sensors to trigger error shutdowns. The basket material had become brittle over time — a common failure point on this model series as the plastic ages.

Repair: Work: Removed transmission, lifted out damaged basket, installed new basket assembly, reassembled transmission and drive components · Parts: W10738339 — wash basket assembly · Result: Ran full test cycle through all wash and spin speeds without errors

Samsung dryer (DV42H5000GW\A3) — Canton, OH

Reported: The customer reported their Samsung DV42H5000GW\A3 dryer would sometimes respond to the start button and sometimes wouldn’t. They had to press it multiple times to get a cycle going, and occasionally the unit wouldn’t start at all despite appearing to have power.

Diagnosis: Testing revealed intermittent response from the start button and other control panel functions. The UI board was sending inconsistent signals to the main control, causing the erratic starting behavior. Power supply to the unit tested normal, confirming the issue was isolated to the interface board itself.

Repair: Work: Removed control panel, disconnected wiring harnesses, installed new UI board, reassembled unit · Parts: DC92-01607H — PCB Assembly Sub (User Interface Board) · Result: Dryer responded immediately to all button presses and completed full test cycle without issues

Samsung refrigerator (RS261MDRS) — Canton, OH

Reported: The homeowner reported persistent beeping from their Samsung RS261MDRS refrigerator, along with complete failure of both water and ice dispensers. The beeping indicated the unit believed a door was open even when both doors were securely closed, triggering the alarm system.

Diagnosis: Testing revealed a broken wire in the refrigerator door switch assembly. This switch monitors door closure and communicates with the main control board. When the wire broke, it created an open circuit that prevented proper door status communication, triggering the constant alarm and disabling the water and ice systems as a safety measure.

Repair: Work: Repaired broken wire in door switch circuit · Parts: None — wire repair only · Result: Door switch functioning properly, beeping stopped, water and ice dispensers restored

Frigidaire refrigerator (FFHT2126LS3) — Canton, OH

Reported: The customer reported that their refrigerator’s interior light had burned out. When they installed a new bulb, it also failed to work, leading them to suspect an electrical problem with the light socket or wiring.

Diagnosis: We tested the voltage at the light socket and found proper electrical supply — 12 volts DC as expected for this model. The socket showed no signs of corrosion or damage. The issue turned out to be with the replacement bulb the customer had purchased, which was either defective or incompatible with the Frigidaire’s specifications.

Repair: Work: Verified electrical supply, installed proper replacement bulb · Parts: Compatible LED bulb for Frigidaire FFHT2126LS3 · Result: Interior light functioning normally, door switch operation confirmed

Admiral refrigerator (LFSS2612TF0) — Canton, OH

Reported: The customer reported water pooling inside the freezer compartment and leaking onto their kitchen floor. This had been going on for several days and was getting worse. They noticed ice buildup in the bottom of the freezer that seemed unusual.

Diagnosis: The defrost drain was completely clogged with debris and ice. When the automatic defrost cycle runs, melted ice water should drain through a small tube to a pan underneath the refrigerator. With the drain blocked, water had nowhere to go except to pool in the freezer and eventually overflow onto the floor. The ice buildup was a direct result of this drainage failure.

Repair: Work: Cleared defrost drain blockage, removed accumulated ice from bottom tray, verified drainage flow · Parts: None required · Result: Ran test cycle to confirm water drains properly, no more pooling or leaks

Maytag dryer (DG482) — Canton, OH

Reported: The customer reported a loud screeching sound that started gradually but became unbearable within a few days. The noise occurred throughout the entire drying cycle, making the laundry room unusable. The dryer still heated and tumbled, but the bearing noise indicated imminent failure of the drive system.

Diagnosis: We removed the front panel and immediately located the source — the idler pulley bearing had completely seized. This small but critical component maintains proper belt tension between the motor and drum. When the bearing fails, the pulley can’t rotate smoothly, creating the characteristic metal-on-metal screech. Without replacement, the belt would have snapped within days, leaving the dryer completely inoperative.

Repair: Work: Removed old pulley, installed new assembly with proper belt tension · Parts: WP6-3037050 — idler pulley assembly · Result: Completed full cycle test — dryer runs whisper quiet

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