On a service call to North Canton, OH, Samuel Willhite diagnosed a Sub-Zero refrigerator showing a vacuum condenser error with the freezer compartment holding at 36°F. The root cause turned out to be an obstructed defrost drain and a displaced drain heat transfer strap, both resolved without any parts replacement.
The Problem
Vacuum condenser error. Freezer at 36.
The Repair
Freezer at 36°F on arrival, vacuum condenser message displayed. Condenser previously cleaned by customer; message consistent with extended run time from warm compartment. Defrost system tested complete — heater 21 ohms, terminator closed cold, board output verified 5.45A under manual defrost. Evaporator fan operational. Door gaskets sealing. Fresh food holding temp. Ice maker functional. Evaporator heavily iced; thawed to baseline. Root cause: defrost drain obstructed and drain heat transfer strap displaced from drain opening — evidence of prior repair. Drain cleared by steam, brushed, water flow verified. Strap reseated on defrost heater with tail into drain. All defrost components verified functional under load. Unit reassembled, tested operational.
Appliance Repair in North Canton, OH
North Canton is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Canton, Alliance, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. Bosch, Thermador, GE & Speed Queen factory authorized. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.