Samsung Refrigerator Repair (Model RF261BEAEWW/AA) – Akron, OH

A Samsung refrigerator in Akron stopped making ice completely. The homeowner hadn’t had ice production in weeks, and the ice maker wasn’t cycling at all. We found the ice maker assembly had failed internally and needed complete replacement.

The Problem

The customer reported their Samsung RF261BEAEWW/AA refrigerator’s ice maker had stopped working entirely. No ice was being produced, and there were no sounds indicating the unit was attempting to cycle. The ice maker appeared to have power but showed no signs of operation.

Diagnosis

We tested the ice maker’s electrical connections and found proper voltage reaching the unit. The water supply line was clear with good flow. However, the ice maker assembly itself had failed internally — the motor and control board within the assembly were no longer functioning. On this Samsung model, the ice maker is a sealed unit that requires complete replacement when the internal components fail.

The Repair

• Parts replaced: DA97-07603B — Samsung ice maker assembly
• Work performed: Removed old ice maker unit, installed new assembly, connected water and electrical lines
• Result: Ice maker began cycling immediately and produced first batch of ice within 24 hours

Is It Worth Repairing?

This Samsung model is from their reliable French door line and typically runs 12-15 years with proper care. At around 8-10 years old, replacing the ice maker makes financial sense as the refrigerator still has several good years remaining. Samsung ice makers are well-engineered and the new assembly should provide years of reliable service.

Maintenance Tips for Samsung Refrigerators

• Replace the water filter every 6 months — old filters reduce ice quality and can stress the ice maker motor
• Clean the ice bin monthly and wipe down the ice maker housing to prevent mineral buildup
• Check that the ice maker’s wire arm moves freely and isn’t blocked by ice buildup

Appliance Repair in Akron, OH

Akron is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.