Samsung Refrigerator Repair – MASSILLON, OH (RFG297AAWP/XAA)

A Samsung refrigerator in Massillon was freezing up and the ice maker stopped working. The customer had unplugged it, which worked for a little while, but it started freezing up again. We found multiple issues causing the problems and completed repairs over two service visits.

The Problem

The customer reported their fridge was freezing up and the ice maker wasn’t working. They had tried unplugging the unit, which provided temporary relief, but the freezing issue returned shortly after.

Diagnosis

Our diagnosis revealed several connected problems. The fresh food thermistor was reading approximately 30 degrees off, causing temperature control issues. We also found frost buildup in the evaporator cover and identified that the ice passage flap needed replacement.

The Repair

• Parts replaced: DA32-10105X fresh food thermistor, DA82-01415A water leakage assembly, DA97-05368A ice route cover assembly
• Work performed: Cleared frost in evaporator cover, installed drain kit, replaced ice passage flap
• Result: Temperature control restored and ice maker functionality returned

Is It Worth Repairing?

Samsung refrigerators from this era are generally worth repairing, especially when the issues are component-specific like thermistor failure rather than compressor problems. The RFG297 series was well-built and these repairs should provide years of continued service.

Maintenance Tips for Samsung Refrigerators

• Check and clean the condenser coils every 6 months to prevent temperature control issues
• Replace water filters regularly to maintain ice maker performance and prevent clogs
• Keep door seals clean and inspect for wear to maintain proper temperature regulation

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.