Appliance Repairs — Week of November 10, 2025 | Stark County, OH

GE oven/stove (JTP35SP2SS) — Akron, OH

Reported: The customer reported that their double oven’s bottom unit wasn’t heating correctly. This is a common concern that can stem from several potential causes in GE ovens.

Diagnosis: Using a digital temp probe, we found that oven temps appeared to be cycling properly. The heating elements and temperature control system were functioning within normal parameters.

Repair: Work: Diagnostic testing with digital temp probe · Parts: No parts required · Result: Confirmed oven temps were cycling properly

Frigidaire oven/stove (FEFL67HCB) — Alliance, OH

Reported: The customer called because their oven heating element was broken. The stovetop worked normally, but the oven would not heat up at all.

Diagnosis: Inspection revealed the bake heating element assembly had failed completely. This is the main heating component responsible for oven temperature, and when it breaks, the oven cannot function.

Repair: Work: Installed a new heat element assembly · Parts: 316075103 — bake element assembly · Result: Oven preheated in eight and a half minutes, issue resolved

KitchenAid oven/stove (KSEG700ESS0) — Alliance, OH

Reported: The touch pad that controls the oven, has clock etc has gone completely blank. The customer couldn’t use the oven at all, but the oven light still came on when the door opened, indicating the unit was getting power.

Diagnosis: The KitchenAid KSEG700ESS0 was experiencing a control panel lockup that required a full system reset. Since the oven light functioned normally, power delivery to the unit wasn’t the issue — the electronic control board needed to be cleared and reinitialized.

Repair: Work: Unplugged and reset the stove · Parts: No parts required · Result: Unit operating correctly after reset

Maytag oven/stove (Mew5527ddb) — Alliance, OH

Reported: When the oven was turned on, the renter could see a small flame in the back of the oven. They suspected it may need a new element, but the issue was more complex than just a failed heating element.

Diagnosis: We found the terminal block had a loose connection and had overheated. This overheating created the flame the renter observed and posed a serious safety hazard. The loose connection also affected the bake element’s performance.

Repair: Work: Replaced the bake element in the oven and the terminal block connector · Parts: 5304409888 — Terminal Block Kit and bake element · Result: Preheat time restored to 8 minutes with no flame visible

Samsung dishwasher (DW80N3030US) — Atwater, OH

Reported: The Samsung DW80N3030US had 2 flashing blue lights and won’t dry the dishes. The customer turned the electric off to it and tried to use it again — it sounds like it works but the blue light will start flashing after a while.

Diagnosis: Samsung dishwashers use flashing blue lights as error indicators for various system malfunctions. The intermittent nature of the problem and the fact that cycles appeared to run but failed to complete proper drying suggested a control or sensor issue that required professional diagnosis.

Repair: Work: Repair completed and invoice through service desk · Parts: No parts recorded · Result: System restored to normal operation

Whirlpool washer (WTW4816FW2) — Atwater, OH

Reported: The washer filled up with water but would not drain or spin, and the washer board seemed to be unresponsive. The unit was completely stuck mid-cycle with standing water.

Diagnosis: We found a wire stuck in the pump, which was preventing proper drainage and causing the spin cycle to fail. Additionally, the drain hose was kinked on the back of the washer, creating a secondary drainage issue.

Repair: Work: Removed wire from pump and addressed kinked drain hose · Parts: LAB-REPAIR APPLIANCE · Result: Washer is draining and spinning properly

Whirlpool dishwasher (WDP540HAMZ4) — Beloit, OH

Reported: The customer reported their WDP540HAMZ4 dishwasher would fill with water but never spray or wash. The unit would go through the motions of a cycle but dishes came out exactly as dirty as they went in, with standing water at the bottom.

Diagnosis: The dishwasher filled normally and had proper voltage reaching the circulation pump, but the pump motor windings had failed. The impeller wouldn’t turn even with power applied. We verified the filters and spray arms were clear — this was purely a pump motor failure that prevented any water circulation through the wash system.

Repair: Work: Removed failed pump, installed new motor assembly, verified electrical connections and water seals · Parts: Circulation pump motor assembly · Result: Strong spray pressure restored through all arms, full wash cycle completed successfully

Whirlpool dryer (WGD5500XW0) — Beloit, OH

Reported: The customer reported their WGD5500XW0 dryer wasn’t heating properly after installation. The unit had been connected to the home’s propane supply, but it came factory-configured for natural gas. This mismatch meant the gas flow and pressure weren’t correct for safe, efficient operation.

Diagnosis: Natural gas and propane have different BTU content and require different orifice sizes and regulator settings. The factory NG orifice was too large for propane, while the regulator wasn’t calibrated for LP gas pressure. This setup could cause poor heating, sooting, or even dangerous gas odor issues if left uncorrected.

Repair: Work: Installed LP-specific orifice, adjusted regulator, tested manifold pressure to LP specifications · Parts: W10606694A — LP gas conversion kit with proper orifice and regulator · Result: Stable blue flame achieved, no gas leaks detected, proper heating restored

Frigidaire range (PLCS389DCB) — Canal Fulton, OH

Reported: The customer reported that their oven would not heat at all. The control panel functioned normally, displaying the correct temperature settings, but the oven remained cold even after extended preheating time. No visible damage was apparent from the outside.

Diagnosis: Testing showed 240V present at the bake circuit, confirming the control board and wiring were functional. The bake element tested open with no continuity — a clear indication of internal element failure. The heating coils had developed a break in the electrical path, preventing current flow. This is typical wear failure after years of thermal cycling.

Repair: Work: Removed old element, installed new OEM replacement, verified proper resistance · Parts: 318255006 — bake element assembly, 3000W · Result: Oven preheated normally and maintained set temperature throughout test cycle

Whirlpool washer (WTW4816FW3) — Canton, OH

Reported: The customer reported their Whirlpool model WTW4816FW3 washer wouldn’t turn on at all. The outlet had power, but pressing the power button produced no response — no lights, sounds, or display activity. This complete lack of power suggested either a control board failure or a safety interlock issue.

Diagnosis: After confirming proper voltage at the outlet, we tested the lid switch assembly. The switch had failed internally, breaking the safety circuit that allows the washer to receive power. When the washer’s control board can’t confirm the lid is closed and locked, it won’t energize any other systems. This is a deliberate safety feature to prevent injury from the spinning basket.

Repair: Work: Removed old switch, installed new assembly, verified proper lid engagement · Parts: W11307244 — lid switch assembly · Result: Washer powers on normally and completes full wash cycles without errors

Crosley washer (YTW4514SN0WS) — Canton, OH

Reported: The customer reported their Crosley model YTW4514SN0WS washer wouldn’t agitate or spin at all. The machine would fill with water but wouldn’t move through the wash or spin cycles, leaving clothes sitting in standing water.

Diagnosis: Removing the cabinet revealed an oil-soaked drive belt that had lost tension and a motor pulley that was stripped and worn beyond function. Oil contamination from the transmission had saturated the belt, causing it to slip and eventually fail. The worn pulley compound ed the problem by preventing proper belt engagement even when the motor ran.

Repair: Work: Removed contaminated belt, installed new motor and transmission pulleys, fitted new drive belt with proper tension · Parts: WH01X24180 drive belt, WH03X32217 motor pulley with nut, WH03X32097 transmission pulley with nut · Result: Full agitation and spin cycles restored with noticeably quieter operation than before the failure

LG washer (WM3570HVA) — Canton, OH

Reported: The washer would complete the wash portion of cycles but stop during rinse. Water wouldn’t drain from the tub, backing up through the coin trap access and creating puddles on the laundry room floor. The display showed an OE drain error code consistently.

Diagnosis: The drain pump motor was energizing and making noise, but no water flow was occurring. We checked the coin trap filter — completely clear. The drain hose wasn’t kinked and had proper positioning, but water flow was minimal even when manually testing. The pump impeller had seized internally, preventing the motor from moving water despite appearing to run normally.

Repair: Work: Removed old pump, installed new assembly, cleared all drain connections · Parts: 4681EA2001T — drain pump motor assembly · Result: Full wash and rinse cycles completed with proper drainage and no error codes

Kenmore range (665.95154300) — Canton, OH

Reported: The customer reported that their Kenmore model 665.95154300’s broiler wouldn’t heat food properly. They had been attempting to broil on lower racks with inconsistent results, assuming the broil element was defective.

Diagnosis: Visual inspection revealed no damage to the broil element or wiring harness. Continuity testing showed the broil element resistance within normal specifications. Control board output to the broil relay tested correctly, and both broil and bake cycles produced proper heat. The root cause was incorrect rack placement and unfamiliarity with broil mode operation — not a component failure.

Repair: Work: Demonstrated correct broil settings, proper rack positioning, and optimal preheating time · Parts: None required · Result: Broiler operates as designed with homeowner now confident in proper usage

Amana dryer (NED4655EW1) — Canton, OH

Reported: The dryer produced distinct scraping and thumping sounds only when the drum was turning. The noise was loud enough to be heard throughout the house, making laundry cycles disruptive. The homeowner reported the sounds had gradually worsened over several weeks.

Diagnosis: Opening the cabinet revealed a frayed drive belt with visible wear patterns. The idler pulley and drum support rollers felt rough when rotated by hand, indicating bearing wear. Most surprisingly, we found a small rock had worked its way into the front drum glides — likely from a pocket that survived the wash cycle. These combined issues created the complex noise pattern the customer experienced.

Repair: Work: Removed cabinet, extracted foreign object from glides, installed new drive components · Parts: 4392065 — drive belt, idler pulley assembly, and drum roller kit · Result: Test cycle ran smoothly with normal quiet operation and proper drum tumble

GE range (RBS330DR3WW) — Canton, OH

Reported: The large cooktop burner was heating poorly and couldn’t reach the set temperature on any setting. The customer noticed slow cooking times and uneven heat distribution that made meal preparation difficult and unpredictable.

Diagnosis: We confirmed weak heating on the large element and verified proper supply voltage to both the switch and element connections. Testing revealed the large burner thermostat had failed open, preventing the element from reaching proper operating temperatures. This internal thermostat failure is common in older GE range models and requires complete burner assembly replacement.

Repair: Work: Removed failed burner assembly, installed new OEM replacement, verified all electrical connections · Parts: WB31X46066 — Large surface burner assembly · Result: Burner now heats evenly and reaches set temperatures on all settings

Viking range (VGIC4856QSS) — Canton, OH

Reported: The customer reported their oven wasn’t heating evenly and preheating took much longer than usual. What should have been an 8-minute preheat to 350°F was stretching to 15-20 minutes, and baked goods were coming out with hot spots and undercooked areas.

Diagnosis: Viking ranges use hot surface igniters to light the main oven burners. These ceramic components weaken over time, drawing less current and taking longer to reach the temperature needed to open the gas valve. The delayed ignition meant uneven gas flow patterns, creating temperature variations across the oven cavity. Both main oven igniters were reading low amperage and showing visible stress cracks.

Repair: Work: Removed old igniters, installed new ceramic ignitor assemblies, verified proper gas valve operation · Parts: 5303935066 — Ignitor oven kit with mounting nut · Result: Normal 8-second ignition time restored, even heating throughout oven cavity

Maytag dryer (MEDX500XW0) — Canton, OH

Reported: The dryer squeaks when running, possibly idler wheel.

Diagnosis: Our inspection confirmed the idler pulley was the source of the squeaking noise. This component helps maintain proper belt tension and when it wears out, it creates the characteristic squeaking sound during drum rotation.

Repair: Work: Installed a new idler pulley · Parts: 279640 — idler pulley · Result: The noise issue is resolved in the dryer is good to go

GE washer (GTUP240EM5WW) — Canton, OH

Reported: The customer reported leaking from washer somewhere. Water was visible pooling beneath the machine, but the exact source wasn’t immediately obvious from the outside.

Diagnosis: There was water leaking out of the bottom of the transmission. This is clear evidence of a transmission failure. The transmission seals had deteriorated, allowing wash water to escape during the wash and spin cycles.

Repair: Work: Installing any transmission · Parts: WH16X10185-KIT SUPPORTS ASSEMBLY 24 — transmission assembly kit · Result: The washing machine is operating correctly

KitchenAid dishwasher (KDTE204DSS0) — Canton, OH

Reported: The customer’s dishwasher operates fine except for the soap dispenser doesn’t always open, it’s rather sporadic. This type of intermittent failure can be particularly frustrating since the dishwasher seems to work normally most of the time.

Diagnosis: The drawer slide on the top left drawer had broken. This caused the drawer to drop down and obstruct the dispenser from opening properly. When a drawer sags or shifts position due to a failed slide mechanism, it can interfere with the soap dispenser door’s opening cycle.

Repair: Work: Installing a new drawer slide · Parts: WPW10546503 — adjuster/drawer slide · Result: The dishwasher is operating correctly

LG dryer (DLE5977W) — Canton, OH

Reported: The customer’s LG dryer was running through its cycles normally but failing to produce any heat. The drum would tumble and the unit appeared to operate, but clothes remained damp after full cycles.

Diagnosis: During our inspection of the LG DLE5977W, we checked the electrical panel and discovered the fuse in the panel had blown. This blown fuse was preventing power from reaching the heating element, causing the no-heat condition.

Repair: Work: Replaced the blown fuse in the panel · Parts: Panel fuse · Result: Verified proper operation of the dryer with restored heating function

GE washer (HTW200ASK1WW) — Canton, OH

Reported: The customer reported that the washer machine was not completing a full wash cycle. The unit would fill and agitate but would not drain or spin, leaving water and wet clothes sitting in the tub.

Diagnosis: We tested the drain cycle and confirmed the pump wasn’t operating. The drain pump assembly had failed, preventing water removal and the subsequent spin cycle from engaging properly.

Repair: Work: Replaced the drain pump · Parts: WH23X27574 — drain pump assembly · Result: Washer is cycling properly and the no drain issue is resolved with normal operation restored

GE refrigerator (Gfe 29hsdcss) — Canton, OH

Reported: The customer reported that the temp in fridge won’t go below 50 degrees. This temperature issue made it impossible to properly store perishable food items safely.

Diagnosis: The fresh food recirculation fan had failed. Also the defrost drain on the refrigerator was plugged. The combination of these issues prevented proper air circulation and drainage, causing temperature control problems and ice buildup in the evaporator area.

Repair: Work: Replaced the fan and cleared the drain. Also cleared all frost and ice from evaporator area with steamer. · Parts: WR60X26866 — FAN DC FF EVAP · Result: Proper temperature control restored to the refrigerator compartment

Admiral washer (Gltf2940fs1) — Canton, OH

Reported: The water will not dispense to start cycle. Cycle will count down but no washing is happening. The washer appeared to be running through its normal cycle timing, but no actual washing action was occurring.

Diagnosis: E56 error code. Motor windings test within specs. Motor speed control board failure per Frigidaire tech sheet. The motor itself was functioning properly, but the control board that manages motor speed and wash cycles had failed, preventing the washer from operating normally.

Repair: Work: Replaced speed control board · Parts: 134743500 — Control Board · Result: Operation is normal

Kenmore dryer (110.66912692) — Carrollton, OH

Reported: The customer called because their dryer was running but nothing was drying. The unit would tumble and complete cycles, but clothes came out just as wet as when they went in.

Diagnosis: Testing revealed the heating element had burned out completely. The thermal cutoff was also tripped, indicating the system had overheated at some point. Both components needed replacement to restore proper heating function.

Repair: Work: Replaced the heat element and thermostat · Parts: WP3387747 heating element, 279769 thermal cutoff · Result: Dryer now heats properly and dries clothes completely

Samsung dryer (DV350AEW/XAA) — East Canton, OH

Reported: The customer’s Samsung DV350AEW/XAA dryer won’t operate. The unit was completely non-functional with no response when attempting to start a cycle.

Diagnosis: We found that the thermistor had lint built up on it. This caused the dryer to run too hot and blow the high limit fuse. The excessive heat buildup from the compromised thermistor triggered the safety system, shutting down the entire unit.

Repair: Work: Replaced the thermal fuse on the exhaust and the thermistor · Parts: DE0007A-THERMISTOR, L0015A-THERMOSTAT (thermal fuse) · Result: Dryer is operating properly

LG washer (WM3360HVCA) — Fowler, OH

Reported: The customer reported they need drain pump for their LG washer. This is typically indicated by water not draining properly from the drum or error codes related to drainage issues.

Diagnosis: Based on the customer’s request and model information, we confirmed the need for a drain pump replacement on this LG WM3360HVCA front-load washer.

Repair: Work: Drain pump shipped to home with expedited shipping · Parts: 4681EA2001T — Motor Assembly · Result: Customer received the necessary drain pump motor assembly for their repair

Admiral Refrigerator; dishwasher (Pfss6pkwbss) — Green, OH

Reported: The fridge was leaking from the inside, creating water where it shouldn’t be. The dishwasher wasn’t cleaning the top rack properly, leaving dishes still dirty after a full cycle.

Diagnosis: The Admiral refrigerator needed a new evaporator cover and drain trough. However, the trough is no longer available as a replacement part. The dishwasher spray arms were plugged with calcium build up, preventing proper water flow to the upper rack.

Repair: Work: Cleaned calcium buildup from dishwasher spray arms · Parts: None — refrigerator parts unavailable, dishwasher cleaned without replacement parts · Result: Dishwasher restored to proper operation; refrigerator replacement recommended

Whirlpool washer (LSQ9110KQ0) — Louisville, OH

Reported: The customer reported that their Whirlpool LSQ9110KQ0 washer would fill and agitate normally but wouldn’t drain water or spin at the end of the cycle. Clothes came out completely soaked, and the wash water remained in the tub. This is a classic symptom of lid switch failure on top-load washers.

Diagnosis: Testing with a multimeter revealed the lid switch had failed with an open circuit. When the washer’s control board can’t detect that the lid is properly closed and locked, it won’t allow the high-speed spin cycle to engage for safety reasons. The wiring harness and lid actuator were both intact, confirming the switch itself was the problem.

Repair: Work: Removed old switch, installed new OEM replacement, verified proper actuator engagement · Parts: 3949247V — lid switch assembly · Result: Washer now drains completely and spins at full speed through all cycles

GE dishwasher (GSD2100V50W) — Louisville, OH

Reported: The customer reported their GE model GSD2100V50W dishwasher wasn’t cleaning dishes effectively. They suspected poor water quality or mineral buildup inside the unit was causing the poor performance. The dishwasher would run through its cycle but dishes came out still dirty.

Diagnosis: During our initial test cycle, we immediately noticed no water was entering the dishwasher tub. This ruled out any cleaning performance issues — the unit simply wasn’t getting water. We traced the water supply line under the sink and found the shutoff valve had been turned to the closed position, likely during recent plumbing work or maintenance.

Repair: Work: Opened water supply shutoff valve under sink · Parts: None — no parts needed · Result: Unit filled properly, spray arms operated normally, completed full test cycle

Kenmore dryer (110.60852990) — Louisville, OH

Reported: The customer reported their Kenmore model 110.60852990 wouldn’t start at all, despite recent maintenance work on the belt and rollers. No lights, no sounds, no response when pressing the start button. The dryer appeared completely dead, which pointed to an electrical safety component failure rather than a mechanical issue.

Diagnosis: Testing confirmed the thermal fuse had opened, creating a break in the electrical circuit that prevents the dryer from starting. This safety component is designed to fail when internal temperatures exceed safe limits, protecting against fire hazards. The heater element and recently serviced rollers were in good condition, indicating the fuse failure was likely due to restricted airflow or normal wear over time.

Repair: Work: Removed old fuse, installed new thermal fuse, reconnected wiring · Parts: WP3392519 — thermal fuse assembly · Result: Dryer starts immediately and runs through complete cycles normally

GE dishwasher (GDF520PGJ2WW) — Louisville, OH

Reported: The customer reported their GE dishwasher (model GDF520PGJ2WW) was completely unresponsive. No indicator lights, no beeping, nothing happened when pressing any buttons on the control panel. The unit had been working normally the day before, then simply wouldn’t turn on.

Diagnosis: We found 120V present at the main control board, confirming proper power supply to the unit. However, the UI panel remained completely unresponsive with no indicators lighting up. Testing revealed the main control board wasn’t outputting voltage to any loads. The door switch and wiring harness checked good, pointing to a dual board failure — both the user interface and main control boards had failed simultaneously.

Repair: Work: Removed and replaced both failed control boards, verified proper electrical connections · Parts: WD21X23463 — User Interface Board, WD21X24900 — Main Control Board · Result: Unit powers on normally, all cycle options functional, control panel fully responsive

Samsung dryer (DVE52M7750V/A3) — Louisville, OH

Reported: The customer reported their Samsung DVE52M7750V/A3 dryer wouldn’t stop running at the end of cycles. The drum kept spinning indefinitely until they physically unplugged the unit. This created both an energy waste issue and a potential safety concern for their Stark County home.

Diagnosis: We confirmed the drum continued spinning after the timer reached zero. Testing revealed the main control board had a relay stuck in the closed position, preventing it from cutting power to the drive motor. The board was sending continuous run signals even when the cycle timer indicated completion.

Repair: Work: Installed new control board and door switch, verified heater element and drum rollers tested good · Parts: DC92-01729Q main PCB assembly, DC64-00828B door switch · Result: Dryer now stops properly at cycle end and when door opens during operation

Samsung dryer (DV48H7400EWA2) — Louisville, OH

Reported: The customer reported their Samsung DV48H7400EWA2 dryer was tumbling normally but producing no heat. Clothes came out damp even after extended cycles. The unit showed no error codes and all other functions appeared normal.

Diagnosis: Testing revealed the heating element had failed with an open circuit. The element assembly showed visible damage and tested zero continuity. While the high-limit and cycling thermostats were still functional, we replaced the complete heater assembly as a unit to ensure reliable operation. The 240V supply and exhaust airflow tested within specifications.

Repair: Work: Removed old heating element, installed new assembly, cleaned and lubricated drum rollers · Parts: DC97-14486A — complete heater assembly with thermostats · Result: Heat output restored, temperature cycling properly within manufacturer specifications

Whirlpool range/oven (RF114PXSB3) — Louisville, OH

Reported: The front-left and right-rear burners on this RF114PXSB3 would fire up to maximum heat immediately when turned on, regardless of the dial setting. Low and medium positions did nothing, then suddenly full heat. This makes simmering impossible and wastes energy on tasks that need gentle heat.

Diagnosis: We verified the elements and wiring were good, then tested the infinite switches. Both failed switches showed welded contacts — the internal mechanism that cycles power on and off to regulate temperature had fused together. Once welded, these switches can’t modulate power anymore, so the burners get continuous electricity and run at maximum output.

Repair: Work: Removed old switches, installed new OEM units, reconnected wiring · Parts: WP3149400 — infinite switch (qty: 2) · Result: Both burners now cycle properly through all heat settings with smooth temperature control

Kenmore dryer (110.92826101) — Louisville, OH

Reported: The customer reported their Model 110.92826101 Kenmore dryer wouldn’t respond to the start button at all. When they pressed and held it as normal, nothing happened — no drum movement, no heat, no operation. The unit appeared completely dead despite having power.

Diagnosis: Opening the dryer cabinet revealed the root cause: a completely broken drive belt. This belt connects the motor to the drum, and when it snaps, the drum can’t turn. Kenmore dryers have a safety feature that prevents starting if the drum doesn’t move, which explained why the start button did nothing. The idler pulley and drum rollers also showed significant wear from the belt failure.

Repair: Work: Removed cabinet, installed new belt around motor and drum, replaced worn pulley and rollers · Parts: 4392067 — drive belt, idler pulley, and drum roller kit · Result: Dryer starts immediately when button pressed, drum tumbles smoothly without noise

Frigidaire dryer (INFINITY) — Louisville, OH

Reported: The customer reported their dryer wouldn’t start at all. When we arrived, the door wouldn’t close properly — it would swing back open immediately after being pushed shut. The start button remained completely unresponsive because the dryer’s safety system detected an open door condition.

Diagnosis: The door latch mechanism had broken internally, preventing it from engaging with the door strike properly. Without a secure latch, the door switch couldn’t activate to signal the control board that it was safe to start a cycle. All other electrical components tested normal — the issue was purely mechanical at the door assembly.

Repair: Work: Removed the broken latch, installed new OEM replacement, adjusted door alignment · Parts: 279570 — door latch assembly · Result: Door closes securely with audible click, dryer starts and runs normal test cycle

Bosch dishwasher (SHP65TL5UC/07) — Louisville, OH

Reported: The customer reported their dishwasher displayed an E15 error code at startup and wouldn’t begin any wash cycle. This fault code indicates the unit has detected water in the base pan, triggering Bosch’s leak protection system that prevents operation until the issue is resolved.

Diagnosis: Opening the unit revealed water pooled in the base pan beneath the dishwasher. The water diverter assembly — responsible for directing wash water between the upper and lower spray arms — had developed a leak at its seal connection. This internal leak allowed wash water to drip into the base pan during previous cycles, eventually accumulating enough to trip the overflow sensor and generate the E15 fault.

Repair: Work: Removed old diverter, installed new assembly, cleared base pan water, reset error code · Parts: 00751950 — Water distributor assembly · Result: Full test cycle completed with no leaks or error codes

Whirlpool dryer (TEDX640JQ1) — Louisville, OH

Reported: The customer reported their dryer would heat up and run through cycles, but clothes came out still wet. Opening the door revealed the drum wasn’t turning at all — a clear sign of drive system failure rather than a heating or venting issue.

Diagnosis: With the top panel removed, we immediately spotted the broken drive belt lying loose in the bottom of the cabinet. The belt had snapped cleanly, likely from normal wear on this older TEDX640JQ1 model. We tested the idler pulley and drum support rollers — both spun freely without binding. The motor operated normally and heating elements tested within spec.

Repair: Work: Removed drum to install new belt around motor pulley, idler, and drum; reassembled cabinet · Parts: 341241 — drum drive belt · Result: Drum rotates smoothly with proper tension; completed full test cycle with normal drying

Frigidaire range (FGF355DSA) — Louisville, OH

Reported: The customer reported that their oven wouldn’t ignite, though all surface burners were functioning normally. The igniter would glow orange but the oven never lit, making baking and roasting impossible.

Diagnosis: Testing revealed the bake igniter was drawing insufficient amperage despite glowing. A weak igniter can’t generate enough current to signal the gas safety valve to open, leaving the oven unable to light even when the igniter appears to be working visually.

Repair: Work: Removed old igniter, installed new OEM unit, tested amperage draw · Parts: 5303935066 — Oven igniter kit with mounting nut · Result: Oven lights properly, preheats in approximately 8.5 minutes with stable temperatures

Whirlpool upright freezer (WZF34X16DW00) — Louisville, OH

Reported: The customer reported their freezer wasn’t maintaining proper temperature, hovering around 20°F instead of the typical 0°F. Food items were beginning to soften, and frost buildup was visible on the interior walls. The freezer was running constantly but couldn’t reach the set temperature.

Diagnosis: Opening the back panel revealed an evaporator coil completely covered in frost and ice. The defrost thermistor tested out of specification with our multimeter. This component monitors coil temperature and signals when defrost cycles should begin. When it fails, frost accumulates continuously, blocking airflow and causing the compressor to work overtime without achieving proper cooling.

Repair: Work: Removed frost buildup, replaced failed thermistor, tested defrost cycle operation · Parts: WPW10383615 — evaporator defrost thermistor · Result: Unit began proper defrost cycling and returned to 0°F within 24 hours

Frigidaire range/oven (FFGF3023LWD) — Louisville, OH

Reported: The customer reported their oven would heat to about 350°F and then stop climbing, no matter if they set it to 375°F, 425°F, or even 500°F. Baking and roasting had become impossible since recipes requiring higher temperatures would never finish cooking properly.

Diagnosis: We tested the oven at multiple temperature settings and confirmed it consistently stalled around 350°F. The bake igniter was drawing current but tested out of specification — it wasn’t getting hot enough to fully open the gas safety valve. When an igniter weakens, it can still light the gas but fails to maintain the proper signal for higher heat levels.

Repair: Work: Removed old igniter, installed new OEM igniter, secured wiring connections · Parts: 5303935066 — bake igniter assembly with mounting nut · Result: Oven now preheats properly and maintains set temperatures across the full range

Whirlpool refrigerator (WRF560SEYW00) — Louisville, OH

Reported: The customer reported no ice dispensing from their Whirlpool WRF560SEYW00, with water pooling in the ice bin instead of frozen cubes. The refrigerator was cooling normally, but the ice maker had stopped functioning entirely, creating a messy situation in the freezer compartment.

Diagnosis: Inside the ice maker assembly, we found ice cubes frozen solid in the mold but unable to eject during the harvest cycle. The harvest mechanism had failed, preventing the normal ejection process that drops finished cubes into the bin. This is a common failure point in Whirlpool ice makers after several years of use, especially in areas with hard water like Stark County.

Repair: Work: Removed old ice maker, installed new assembly, reconnected water and electrical connections · Parts: 4317943 — complete ice maker assembly · Result: Verified proper harvest cycle operation and normal ice production

GE dryer (GFDS175GH1DG) — Louisville, OH

Reported: The customer reported their dryer was making loud noises while tumbling clothes. The sound was most noticeable during the drum’s rotation, creating enough disruption to hear throughout the house. This type of noise typically indicates bearing wear or drum support issues.

Diagnosis: We verified the loud noise during operation and inspected the drum support system. The front upper bearing assembly showed clear signs of wear, with visible deterioration that was allowing the drum to move improperly during rotation. This bearing assembly is critical for smooth drum operation and when it fails, the metal-on-metal contact creates the characteristic loud noise.

Repair: Work: Disassembled front panel, removed worn bearing assembly, installed new OEM bearing · Parts: WE03X25094 — front upper bearing assembly · Result: Drum now tumbles smoothly and quietly; verified proper operation through full cycle

Whirlpool dryer (WED8500BW0) — Louisville, OH

Reported: The customer reported that their WED8500BW0 dryer would light up the control panel when turned on, but pressing the Start button produced no response. The drum wouldn’t turn and no heat would generate, leaving loads of wet laundry sitting in the machine.

Diagnosis: Testing revealed the door switch was stuck open on continuity check, even with the door fully latched. This safety feature prevents the dryer from starting when it thinks the door is ajar. When we bypassed the switch temporarily, the start circuit responded normally, confirming the door switch was the sole issue preventing operation.

Repair: Work: Removed old switch, installed new OEM door switch, verified proper door latch alignment · Parts: WPW10350907 — door switch assembly · Result: Dryer starts immediately when Start is pressed and runs through complete cycles with proper heat

GE washer (GTW485ASJ1WS) — Louisville, OH

Reported: The customer reported that their GE washer wouldn’t start cycles because the lid wouldn’t lock properly. Additionally, they noticed water slowly dripping into the tub even when the machine was completely off, which was wasting water and preventing clothes from staying dry between loads.

Diagnosis: Testing revealed the lid switch had failed its continuity check, preventing the safety interlock from engaging. The water inlet valve was also sticking in a partially open position, allowing city water pressure to force small amounts of water past the valve seats even when the machine was powered down. Both components needed replacement to restore normal function.

Repair: Work: Removed old lid switch assembly and water inlet valve, installed new components, reconnected water lines and electrical connections · Parts: WH08X31577 — lid lock service kit, WH13X26535 — water valve gasket assembly · Result: Lid locks securely on cycle start, no water drip when machine is off, all wash cycles complete normally

Midea refrigerator (MRT18D3BWW) — Louisville, OH

Reported: The customer reported that after being plugged into what they thought was a standard outlet, the refrigerator would not power on at all. No lights, no compressor noise, no display — completely unresponsive. They suspected something was wrong with the electrical connection but weren’t sure what had happened.

Diagnosis: We found clear evidence that 220V had been applied to this 120V refrigerator. The inverter board showed visible thermal damage on multiple components, with no output voltage reaching the compressor or control systems. The higher voltage essentially fried the main control electronics, leaving the compressor and fans unable to engage. The user interface was also completely dead, confirming the board took the full brunt of the overvoltage.

Pelpro pellet stove (PP60) — Louisville, OH

Whirlpool washer (WTW5000DW3) — Louisville, OH

Reported: The customer reported their WTW5000DW3 was going severely out of balance during spin cycles, causing the entire unit to shake and bang. The washer would often stop mid-cycle with clothes still dripping wet, and the vibration was strong enough to move the appliance across the laundry room floor.

Diagnosis: Testing confirmed the imbalance issue across multiple load sizes and fabric types. The shock absorbers showed significant wear with reduced damping capability — they weren’t properly controlling tub movement during the spin cycle. Additionally, the drive hub connecting the tub to the transmission was wallowed out, though not completely stripped. This hub wear allowed excessive play in the tub assembly, amplifying the balance problem. The wash plate also showed wear patterns that could contribute to load distribution issues.

Repair: Result: Customer received detailed estimate but chose to replace the unit instead

Whirlpool washer (WTW5000DW1) — Louisville, OH

Reported: The washer was not spinning clothes dry, leaving laundry still wet at the end of the cycle. This is a common issue that prevents proper water extraction during the final spin phase.

Diagnosis: We found that the splines on the shaft were worn, which was causing the spinning mechanism to fail. While we could replace the hub as a temporary measure, the unit would need a new transmission to repair it properly for a long-term solution.

Repair: Work: Replaced hub to restore immediate function · Parts: W10528947 — HUB · Result: Customer was informed that a new transmission would be needed for a complete repair, with service call and labor costs applied toward future transmission work

Whirlpool dryer (WED6200SW0) — Louisville, OH

Reported: The customer reported their dryer sounded like a helicopter during operation. This type of loud, rhythmic noise typically indicates worn drive components in the drum assembly.

Diagnosis: Upon inspection, we found the belt and idler pulley were worn and causing the helicopter-like sound. During the repair process, we also noticed the heating element looked burnt and determined it should be replaced while we had the dryer disassembled.

Repair: Work: Replaced belt and idler pulley, replaced burnt heating element · Parts: 8547174V idler pulley, WP8547168 belt, 279838 heating element · Result: Dryer operates quietly and heats properly

GE dishwasher (GDF610PMJ0ES) — Louisville, OH

Reported: The soap compartment would not open and release soap during a wash cycle. The spring seemed to malfunction most times even when tried manually. The homeowner had tried cleaning the area with baking soda and vinegar, but when the soap was released, the dishes were left with a residue and cloudy look, requiring rinsing and drying again.

Diagnosis: The soap dispenser assembly had failed internally. When a dishwasher’s detergent dispenser doesn’t open properly, it prevents the wash cycle from accessing the detergent at the right time, leading to poor cleaning performance and the residue issues this customer experienced.

Repair: Work: Installed a new soap dispenser · Parts: WD12X24058 — dishwasher detergent dispenser · Result: Dispenser now opens reliably during wash cycles

Frigidaire oven/stove (LGEF3045KFK) — Louisville, OH

Reported: The customer reported an Error F11 appearing on their Frigidaire oven display. This error code prevented normal oven operation and needed immediate attention.

Diagnosis: The F11 error code on this Frigidaire model indicated a control board malfunction. During our inspection, we determined the control board needed replacement and that installing a noise filter on the incoming power would prevent future electrical issues.

Repair: Work: Replace the control board and installed the noise filter on the incoming power · Parts: 5304495520-KIT — control board with noise filter kit · Result: Operation is normal

Whirlpool Washer; Dryer; Dishwasher; refrigerator (WFW8740DW0, KDFE104DSS0) — Massillon, OH

Reported: The dishwasher top rack was broken and needed a new track. The washer was loud and leaking from bottom with large loads. The fridge had a broken shelf bracket and the dispenser didn’t work.

Diagnosis: On the first visit, we found the dishwasher needed both upper rack slides replaced. The refrigerator required a new shelf bracket on the lower shelf and a dispenser actuator replacement. The washing machine had failed bearings, but the customer decided to replace the entire unit rather than repair it.

Repair: Work: Replaced both upper rack slides on dishwasher, replaced shelf bracket on lower shelf and dispenser actuator on refrigerator, installed crisper drawer slides on second visit · Parts: W11259786-TRACK, W11259785-TRACK, 240356501-TRACK, 240349701-TRACK (dishwasher upper rack slides), 240356501-TRACK (shelf bracket), 241685703-ACTUATOR LIGHTED BLACK/CLEAR (dispenser actuator), 241993101-SUPPORT-CRISPER CVR (crisper drawer slides) · Result: All appliances restored to proper function except washer, which customer chose to replace

LG washer (WM3250HWA) — Massillon, OH

Reported: The customer reported that the front door seal came off (warped) during cycle. They had taken off the seal and noted it seemed to still be in good condition, but had already ordered a replacement from online. They needed assistance reinstalling the door seal as the dryer was stacked on top of the washer making removal of the washer front difficult.

Diagnosis: The left tub suspension spring had broken. This caused the tub assembly to drop, pulled the door boot loose and broke the spring that held the boot to the tub. What appeared to be a simple seal problem was actually a mechanical failure in the suspension system that supports the wash tub.

Repair: Work: Installed a new suspension spring and boot spring · Parts: 4861ER2001P (clamp assembly), 4970FR2084Z (spring hinge), 4930EN3004A (holder) · Result: Issue is resolved and operation is normal. Ran the machine to check for leaks and everything checks good

Frigidaire refrigerator (FRT21FG3DW0) — Massillon, OH

Reported: The customer reported that their fridge was not cooling while the freezer was cool. This combination of symptoms typically points to an airflow issue between the freezer and refrigerator compartments.

Diagnosis: We verified the defrost function was working properly. The freezer evaporator fan had failed, which prevents cold air from circulating from the freezer to the refrigerator section. We also found a frozen air duct that was blocking airflow.

Repair: Work: Replaced the motor and cleared a frozen air duct · Parts: 5303918549 — Evap Motor Service Kit · Result: Issue is resolved with proper cooling restored to both compartments

Samsung refrigerator (RFG297AAWP/XAA) — Massillon, OH

Reported: The customer reported their fridge was freezing up and the ice maker wasn’t working. They had tried unplugging the unit, which provided temporary relief, but the freezing issue returned shortly after.

Diagnosis: Our diagnosis revealed several connected problems. The fresh food thermistor was reading approximately 30 degrees off, causing temperature control issues. We also found frost buildup in the evaporator cover and identified that the ice passage flap needed replacement.

Repair: Work: Cleared frost in evaporator cover, installed drain kit, replaced ice passage flap · Parts: DA32-10105X fresh food thermistor, DA82-01415A water leakage assembly, DA97-05368A ice route cover assembly · Result: Temperature control restored and ice maker functionality returned

Amana washer (NTW4605EW0) — Mechanicstown, OH

Reported: The customer reported their Amana washer was not getting water. They suspected the fill valve needed replacement based on the symptoms they observed.

Diagnosis: We did not replicate the problem during our service visit. The machine had one stored error code for the lock error, but when we tested the lid lock, it was functioning properly. The water fill issue appeared to be intermittent or resolved by the time of our arrival.

Repair: Work: Cleared error codes and ran a calibration cycle · Parts: No parts needed · Result: Machine operating normally with no charge for service

GE dishwasher (Gsd5920f00bb) — Minerva, OH

Reported: The customer reported that their dishwasher isn’t draining anymore. Water was staying in the bottom of the tub instead of emptying completely during the drain cycle.

Diagnosis: Inspection revealed that the piston and nut assembly (one-way valve) had failed. This component prevents dirty drain water from backing up into the clean dishwasher tub. When it fails, proper drainage stops working. We also found that the left-hand door baffle needed replacement.

Repair: Work: Replaced the piston and nut assembly (one-way valve) and left-hand door baffle · Parts: WD24X10018 — Dishwasher piston and nut assembly, WD8X228 — Left-hand door baffle · Result: Operation is normal and symptoms are resolved. Ran a high temp wash with Affresh cleaner

GE washer (GTW680BSJWS) — Minerva, OH

Reported: The customer contacted us because their GE washer basket doesn’t spin or drain properly. The unit was experiencing multiple operational failures that prevented normal wash cycle completion.

Diagnosis: Our inspection revealed multiple issues affecting this washer’s performance. The drain pump is bad, preventing proper water removal. The transmission is leaking oil, which compromises the spinning mechanism. There’s also a possible board issue affecting the unit’s electronic controls. With three major system failures occurring simultaneously, this washer had reached the end of its serviceable life.

Repair: Work: Comprehensive diagnostic evaluation · Parts: No parts recorded · Result: Customer is replacing unit

Whirlpool refrigerator (ED25RFXFW01) — North Canton, OH

Reported: The customer reported their ED25RFXFW01 side-by-side wasn’t cooling at all — no compressor noise, no fan operation, and rapidly warming food compartments. Both fresh food and freezer sections were affected, indicating a complete system shutdown rather than a partial cooling issue.

Diagnosis: Testing revealed the cold control thermostat (part WP2198202) had failed in the open position. This component monitors interior temperature and signals the compressor to start when cooling is needed. When it fails open, the cooling system never receives the start command, leaving the refrigerator completely non-functional. All other electrical components tested normal.

Repair: Work: Removed failed thermostat, installed new OEM replacement, tested all connections · Parts: WP2198202 — Cold Control Thermostat · Result: Compressor started immediately, fans engaged, cooling cycle restored to normal operation

Whirlpool refrigerator (ED2GVEXVDO1) — North Canton, OH

Reported: The customer discovered water accumulating on the floor behind their refrigerator. The leak was steady enough to create puddles but intermittent, making it difficult to pinpoint the source initially. Both the water dispenser and ice maker were still functioning, which ruled out a complete line blockage.

Diagnosis: We traced the water supply line from the inlet valve to the door dispenser assembly. The leak originated from a hairline crack in the plastic tubing about 18 inches behind the refrigerator. This type of failure happens when the original plastic tubing becomes brittle from temperature cycling and household vibrations over years of use.

Repair: Work: Cut out cracked tubing section and installed splice connection · Parts: None — used splice coupling for damaged tubing section · Result: Pressure tested all connections; leak eliminated and dispenser functions restored

Samsung dryer (DV48H7400EW/A2) — North Canton, OH

Reported: The customer reported their Samsung DV48H7400EW/A2 dryer was running and heating properly but making an annoying belt-slip noise throughout the cycle. The unit would complete drying cycles normally, but the sound was getting progressively worse and becoming a daily irritation.

Diagnosis: Opening the dryer cabinet revealed the source of the noise immediately. The idler pulley had failed internally, allowing the drum belt to slip against the pulley wheel instead of maintaining constant tension. When an idler pulley bearing seizes or the spring mechanism weakens, it can’t keep the belt tight enough for smooth operation. This creates the telltale squealing and slipping sounds during drum rotation.

Repair: Work: Removed drum belt, replaced failed idler pulley, reinstalled belt with proper tension · Parts: DC93-00634A — idler pulley assembly · Result: Silent operation with smooth drum rotation and normal drying performance

Frigidaire refrigerator (FGHT1832PF2) — North Canton, OH

Reported: The customer reported excessive frost buildup in the freezer section and a temperature control knob that wouldn’t turn to adjust settings. The freezer was running too cold, while the refrigerator section struggled to maintain proper temperatures. These symptoms pointed to a compressor cycling problem affecting the entire cooling system.

Diagnosis: Testing revealed the compressor wasn’t starting consistently due to a clicking start relay that had failed internally. The relay is responsible for providing the initial electrical boost the compressor needs to start its motor. When it fails, the compressor can’t engage properly, leading to erratic cooling cycles and the temperature control issues the customer experienced.

Repair: Work: Removed failed start relay, installed new OEM replacement, tested compressor startup sequence · Parts: 241941005 — start relay assembly · Result: Compressor starts normally, temperatures stabilized, control knob responsive

KitchenAid Refrigerator; oven/stove (KSRS27FGSS14, KEWD105HSS1) — North Canton, OH

Reported: The customer had a plumber hook up water for ice, but it was leaking and the plumber said it’s the fridge leaking. Additionally, they were unable to power on the warmer under the oven on their KitchenAid appliances.

Diagnosis: We diagnosed a faulty water valve on the refrigerator causing the leak after the water line hookup. The warmer under the oven had a failed cycling thermostat preventing it from powering on.

Repair: Work: Installed a new cycling thermostat on the warmer and a new water valve on the fridge · Parts: WP4450934 cycling thermostat, W10408179 water inlet valve · Result: Both appliances restored to full function with no more leaking and working warmer

Frigidaire dishwasher (FFCD2413US1A, SidexSide) — North Canton, OH

Reported: The customer reported their dishwasher was not draining and leaking out from under the door. Water was pooling inside the unit and escaping onto the kitchen floor during wash cycles.

Diagnosis: The dishwasher drain line was plugged with rice and chunks of food. The door gaskets had also deteriorated, allowing water to leak out from under the door during operation.

Repair: Work: Cleared the plugged drain line and replaced the door gaskets · Parts: 809006501 — gasket, 154701001 — splash shield kit · Result: Dishwasher now drains properly and no longer leaks

Maytag dryer (LDG9304AAE) — North Canton, OH

Reported: The customer reported a rattling drum on their Maytag dryer. This type of noise typically indicates worn internal components affecting the drum’s operation.

Diagnosis: Upon inspection, we discovered the blower wheel had worn out on the dryer. A worn blower wheel can cause rattling sounds and affect the dryer’s ability to circulate air properly throughout the drum.

Repair: Work: Replaced the blower wheel, coil valves, and belt on the dryer · Parts: Y303836 blower wheel, 279834 coil valves, WPY312959 belt · Result: Dryer operates quietly without rattling and maintains proper airflow

Admiral upright freezer (FFU20FC4CW0) — Paris, OH

Reported: The customer reported that their freezer wasn’t cooling well. This is a common complaint when the evaporator fan stops working properly, preventing proper air circulation throughout the freezer compartment.

Diagnosis: Our inspection confirmed the evaporator fan had failed. Without a functioning evaporator fan, cold air cannot circulate effectively through the freezer, leading to poor cooling performance and temperature inconsistencies.

Repair: Work: Installed a new evaporator fan · Parts: 5304436055 — Fan Motor Kit · Result: Issue is resolved

Whirlpool dishwasher (DISHWASHER) — Salem, OH

Reported: The customer discovered their newly repaired dishwasher was leaking and had flooded the kitchen floor area/basement ceiling area of the dishwasher. After running a load of dishes, sometime in the latter part of the cycle, they noticed a heavy dripping coming from the basement ceiling, which is directly under the dishwasher. Upon turning off the dishwasher, unscrewing it from the countertop, they were able to partially pull out the dishwasher and noticed the floor area under it was indeed waterlogged.

Diagnosis: The dishwasher drain pump was not properly installed. This improper installation from a previous repair caused water to leak during the cycle, resulting in significant water damage to both the kitchen floor and basement ceiling below.

Repair: Work: Properly installed the drain pump and removed the dishwasher for water damage remediation · Parts: No parts needed · Result: On The Spot was able to get in and take care of drying it out and handled the water damage repair

Speed queen washer (AWN43RSN116TW01) — Sebring, OH

Reported: The customer reported that their Speed Queen washer was stuck on the wash cycle and wouldn’t advance. The unit wouldn’t drain the water, leaving clothes sitting in standing water. All four indicator lights — wash, rinse, spin, and lid lock — were flashing at the same time, indicating a system fault.

Diagnosis: After testing the machine’s electrical systems and control functions, we determined that the motor control board had failed. This critical component manages the washer’s cycle progression, motor functions, and drain operations. When the control board fails, it typically causes multiple system errors like the simultaneous flashing lights the customer experienced.

Whirlpool washer (WFW70HEBW0) — Uniontown, OH

Reported: The customer reported that wash cycles were taking much longer than normal to complete. What should have been a standard cycle was dragging on indefinitely, making it impossible to plan laundry around daily routines. The washer seemed to be stuck in various cycle phases without progressing normally.

Diagnosis: Our diagnostic revealed a code related to items left in the Clean Washer cycle, but the real culprit was deeper in the system. The pressure hose had come loose and was rubbing against the rotor assembly. This loose connection was sending incorrect water-level signals to the control board, causing the washer to think it needed more time to complete its cycles. The pressure switch wasn’t getting accurate readings from the tub.

Repair: Work: Cleared error codes, secured pressure hose connection, corrected hose routing at pressure switch · Parts: None required · Result: Completed diagnostic test and quick wash cycle with normal timing restored

GE dishwasher (DDT595SMJ0ES) — Waynesburg, OH

Reported: The customer reported their GE dishwasher model DDT595SMJ0ES would power on normally, but pressing any cycle buttons produced no response. The display lit up, but the unit wouldn’t initiate washing cycles, leaving dishes piling up in this busy household.

Diagnosis: We verified 120V supply reaching the dishwasher and confirmed proper voltage at the main control board connection. Despite receiving power, the control board wasn’t processing button inputs or sending start signals to the wash motor. The board had failed internally, creating a complete communication breakdown between the user interface and the dishwasher’s operating systems.

Repair: Work: Disconnected power, removed old control board, installed new board, reconnected all wiring harnesses · Parts: WD21X24901 — main control board assembly · Result: Unit responds to all button inputs and runs complete wash cycles normally

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