Appliance Repairs — Week of March 9, 2026 (part 2 of 5) | Stark County, OH

Whirlpool oven (FEP310KW) — Canton, OH

Reported: The customer reported that their oven had been working fine until suddenly it wouldn’t heat at all. The digital display and controls functioned normally, but when they set it to bake at any temperature, the oven remained cold. They had already checked that the unit was getting power and tried different temperature settings with no success.

Diagnosis: Visual inspection of the lower bake element revealed obvious burn damage with a visible break in the coil. The element had developed a crack that severed the electrical connection, preventing current from flowing through the heating coil. This is a common failure point on Whirlpool ovens, especially on models that see regular use. The rest of the oven’s electrical systems tested fine.

Repair: Work: Disconnected power, removed oven racks, unbolted failed element, installed new element with proper torque specifications · Parts: WPW10308477 — bake element · Result: Oven preheated to 350°F in normal time and maintained accurate temperature

Maytag refrigerator (MBF2258XEW6) — Canton, OH

Reported: The customer reported that their refrigerator’s fresh food compartment wasn’t cooling, while the freezer would work sometimes but not consistently. Food was spoiling, and they needed the unit operational quickly. The symptoms pointed to a control system issue rather than a compressor or refrigerant problem.

Diagnosis: Testing revealed that the main control board (WPW10503278) had malfunctioned and wasn’t properly cycling the cooling system. The damper motor was still operational but making excessive noise, indicating it may need attention in the future. The control board failure prevented consistent temperature regulation between compartments.

Repair: Work: Removed failed control board, installed new board, programmed settings · Parts: WPW10503278 — main control board assembly · Result: Both compartments now maintaining proper temperatures, cooling cycle operating normally

Whirlpool washer (LST7233DQ0) — Canton, OH

Reported: The customer reported their LST7233DQ0 washer was completely non-functional. No lights, no response to button presses, and no movement when attempting to start a cycle. The machine appeared to have lost all electrical power.

Diagnosis: Our testing revealed two separate electrical failures. The power cord showed visible damage that compromised the electrical connection to the unit. Additionally, the lid switch had failed internally, which would have prevented operation even with a good power supply. On this Whirlpool model, both the power supply and safety interlocks must function correctly for the washer to operate.

Repair: Work: Repaired damaged power cord and installed new lid switch · Parts: 285671 — lid switch assembly · Result: Completed full operational test including fill, wash, and spin cycles

Admiral dryer (GTD33EASK0WW) — Canton, OH

Reported: The homeowner reported that their Admiral GTD33EASK0WW dryer would start and run through cycles, but the drum wasn’t turning at all. Clothes came out exactly as they went in — wet and wrinkled. You could hear the motor running, but nothing was moving inside the cabinet.

Diagnosis: We removed the top and front panels to access the drum assembly. The drive belt had snapped completely, with one end still wrapped around the motor pulley and the other piece lying loose in the cabinet. The belt showed typical wear patterns from normal use — cracking along the ribs and fraying at the edges. The motor and idler pulley were both functioning correctly.

Repair: Work: Removed drum, installed new belt around drum, motor pulley, and idler pulley, reassembled cabinet · Parts: WE03X29897 — drive belt · Result: Ran test cycle to verify proper drum rotation and belt tension

Whirlpool dryer (MGD5600SQ0) — Canton, OH

Reported: The customer reported their dryer would run through complete cycles but clothes came out still damp and cold. The drum was tumbling normally and the exhaust fan was working, but no heat was being generated. This pointed directly to a gas supply issue rather than airflow or electrical problems.

Diagnosis: Testing confirmed gas was reaching the unit, but the gas valve wasn’t opening. The coil packs that actuate the valve had failed — when energized, they should create a magnetic field to pull the valve open, but these were showing no continuity. Without functional coil packs, the safety system prevents gas flow even when the control board calls for heat.

Repair: Work: Removed old coil packs, installed new ones, reconnected wiring harnesses · Parts: 279834 — gas valve coil packs (set of two) · Result: Gas valve now opens properly when heating is called for, verified with test cycles

Maytag dryer (MDG9316BWW) — Canton, OH

Reported: The customer reported their Maytag dryer MDG9316BWW would run but wasn’t drying clothes effectively. The drum would turn and the unit seemed to operate, but clothes came out damp after full cycles. They also noticed the timer wasn’t advancing properly through the selected programs.

Diagnosis: Testing the gas valve revealed the coil packs were failing intermittently. These electromagnetic coils control gas flow to the burner assembly — when they malfunction, the dryer can’t maintain proper heat. The timer issue appeared related to the heating cycle not completing properly, causing the control board to hang in certain positions.

Repair: Work: Replaced both coil packs on the gas valve assembly and updated the terminal connections · Parts: 279834 — gas valve coil packs, WE4M325 — terminal block and ground strap · Result: Gas valve now operates correctly, but timer functionality still requires attention on future service

Admiral refrigerator (FPHG2399MF1) — Canton, OH

Reported: The customer reported water constantly collecting in the bottom of the refrigerator compartment. They had been mopping it up daily, but the problem kept getting worse. The freezer was also running warmer than normal, and ice was building up around the evaporator coils.

Diagnosis: Opening up the freezer section revealed heavy ice accumulation blocking the evaporator drain. The evaporator fan motor was also running poorly — it would start but struggle to maintain consistent speed. When the fan can’t circulate air properly, it creates uneven cooling that leads to ice formation. That ice then blocks the drain, forcing condensate water to overflow into the fresh food compartment instead of draining out the back.

Repair: Work: Cleared ice blockage, cleaned evaporator drain, installed new fan motor · Parts: WR60X26085 — evaporator fan motor assembly · Result: Proper air circulation restored, drainage flowing correctly, no more water pooling

Whirlpool dishwasher (WDF520PADM7) — Canton, OH

Reported: The customer reported that their dishwasher door wouldn’t lock properly — it would close but pop back open during the wash cycle. They’d been struggling with this for weeks, having to hold the door shut manually or prop something against it to keep it closed during operation.

Diagnosis: The latch mechanism itself was actually functioning correctly. The real issue was that the dishwasher had settled unevenly over time, causing the door to hit the cabinet frame before it could fully close and engage the latch. The unit’s front legs had compressed, creating a slight tilt that threw off the door alignment by just enough to prevent proper closure.

Repair: Work: Adjusted front leveling legs to correct dishwasher position, realigned door, secured bracket with new hardware · Parts: New mounting screw for door bracket · Result: Door closes flush without cabinet interference, latch engages firmly and holds throughout complete wash cycle

Whirlpool dryer (110.61202011) — Canton, OH

Reported: The dryer would tumble and complete cycles, but produced zero heat throughout the process. The customer had been running multiple cycles to get clothes dry, which wasn’t working and was wasting energy. All other functions appeared normal — the drum turned, the door latched properly, and the unit responded to controls.

Diagnosis: We tested the heating element and found it was receiving no power during the heat portion of the cycle. The timer wasn’t advancing through its heating contacts, which meant the element never received the signal to turn on. This is a common failure point on this Whirlpool model where the timer’s internal contacts wear out over time and stop making proper electrical connections.

Repair: Work: Removed old timer, installed new unit, reconnected all wire harnesses · Parts: WPW10186032 — timer assembly · Result: Ran full cycle with proper heat production and verified temperature control

Samsung dryer (DV45H7000EP/A3) — Canton, OH

Reported: The dryer would start and run normally, with the drum turning and controls responding, but clothes came out damp after full cycles. No heat was being generated despite the unit appearing to function normally. The customer had already checked the lint filter and verified the circuit breaker was not tripped.

Diagnosis: Testing the heating element assembly showed it had failed internally — a common issue on this Samsung model after 8-10 years of regular use. The heating coils had developed breaks that prevented current flow. While accessing the element, we also found the idler pulley showing wear and the drum support wheel with visible deterioration that would soon cause noise and alignment problems.

Repair: Work: Removed rear panel and drum assembly, installed new heating element and support components, reassembled unit · Parts: DC97-14486A — heating element assembly, DC93-00634A — idler pulley, DC97-16782A — drum support wheel assembly · Result: Verified proper heating during test cycle and confirmed smooth, quiet drum operation

Frigidaire range (FEF326AWB) — Canton, OH

Reported: The customer reported that the oven’s control panel faceplate had physically detached and fallen inward. When this happened, electrical sparking occurred around the control area. The entire range became non-functional — both oven and cooktop stopped working after the faceplate failure.

Diagnosis: The root cause was a failed control board that had overheated and warped, causing the mounting points for the overlay panel to fail. When the overlay lost its structural support, it fell through into the control cavity. The sparking occurred because exposed wiring from the damaged control board made intermittent contact with the metal faceplate as it shifted position.

Repair: Work: Disconnected power, removed damaged control board, installed new control board and overlay assembly, reconnected all wiring harnesses · Parts: 316220729 — control panel overlay, 5304518660 — electronic control board · Result: Completed full functional testing of all oven cycles and surface elements — all operating normally with no sparking or electrical issues

Crosley dryer (CDE6000W) — Canton, OH

Reported: The customer reported their CDE6000W would start a normal cycle but shut down unexpectedly partway through. The clothes came out damp, and the dryer cabinet felt unusually hot to the touch. This pattern suggested thermal protection was kicking in to prevent damage.

Diagnosis: Testing revealed both the operating and high-limit thermostats were malfunctioning, causing erratic temperature readings. The dryer vent system was also severely restricted with lint buildup, creating back-pressure that elevated internal temperatures beyond normal operating range. This combination forced the safety systems to repeatedly shut down the unit.

Repair: Work: Replaced faulty thermostats, cleared vent blockage, installed new dryer vent elbow · Parts: LA-1053-THRMST-FIX — operating and high-limit thermostats · Result: Completed full test cycles with proper heat regulation and no unexpected shutdowns

LG refrigerator (LFX28979SB/00) — Canton, OH

Reported: The customer reported ice accumulation in the bottom of their LG French door refrigerator. This wasn’t just a small amount — there was enough buildup to interfere with normal operation and cause concern about potential water damage.

Diagnosis: We traced the issue to a blocked drain pipe. During normal operation, condensation from the defrost cycle should drain away through this tube. When it gets clogged with debris or food particles, water backs up and freezes in the refrigerator compartment. The existing drain pipe had failed and needed complete replacement.

Repair: Work: Removed old clogged drain pipe, cleared all ice buildup, installed new drain extension · Parts: Drain pipe-Extension (updated tube design) · Result: Water now drains properly, no more ice accumulation in bottom compartment

Whirlpool freezer (KBFS25ECMS00) — Canton, OH

Reported: The customer reported that ice production had stopped entirely about a week earlier. The ice maker wasn’t going through any cycles, and there were no sounds indicating it was trying to operate. The freezer was maintaining proper temperature, but the ice compartment remained empty.

Diagnosis: Testing revealed the ice maker assembly had multiple internal failures. The motor wasn’t responding to control signals, and the fill cup wasn’t positioning properly. On this KBFS25ECMS00 model, the ice maker is an integrated unit that can’t be repaired component by component — replacement is the only viable option when the main assembly fails.

Repair: Work: Removed old ice maker, installed new assembly, connected water line and electrical harness · Parts: W10884390 — complete ice maker assembly · Result: Ice maker began cycling normally within 24 hours, producing full cubes

KitchenAid dishwasher (KDTE254ESS1) — Canton, OH

Reported: The dishwasher would start its wash cycle normally, but within minutes it began making distinct clicking sounds before shutting down completely. The cycle would not resume, leaving dishes unwashed and the homeowner frustrated with their kitchen cleanup routine.

Diagnosis: Testing revealed the drain pump motor was seizing intermittently, creating the clicking noise as it tried to engage. When the pump couldn’t maintain proper operation, the dishwasher’s control system detected the fault and terminated the cycle to prevent potential flooding or damage. This is a common failure point in KitchenAid dishwashers after several years of use.

Repair: Work: Removed bottom dish rack, disconnected pump housing, installed new pump with fresh seals · Parts: WPW10531320 — drain pump assembly · Result: Completed full wash cycle test with no clicking noises and proper drainage

Whirlpool washer (WFW9400SU01) — Canton, OH

Reported: The customer reported that their WFW9400SU01 washer was leaving clothes soaking wet and water pooling in the bottom of the drum. The final spin cycle would run, but water wasn’t being pumped out properly. This had been getting progressively worse over several weeks.

Diagnosis: Opening the drain filter access panel at the bottom front of the unit revealed the root cause — the filter was completely packed with lint, hair, and debris. This blockage was preventing proper drainage and had caused the drain pump to work overtime, ultimately burning out the pump motor. The pump housing also showed signs of strain from trying to push water through the clogged system.

Repair: Work: Thoroughly cleaned drain filter, replaced failed pump, tested all drain hoses for additional blockages · Parts: 280187 — drain pump assembly · Result: Ran complete wash cycle with proper drainage and verified spin speeds

GE refrigerator (PFCF1RKZAWW) — Canton, OH

Reported: The customer reported that neither the refrigerator nor freezer sections were maintaining cold temperatures. Both compartments had warmed to around 50 degrees, putting food safety at risk. The compressor wasn’t running properly, and the unit showed no signs of attempting to cool.

Diagnosis: Testing revealed the inverter had malfunctioned, cutting power delivery to the compressor. The inverter is the electronic control module that regulates compressor speed and operation in modern GE refrigerators. When this component fails, the compressor can’t receive the proper electrical signals to run, resulting in complete cooling failure across both compartments.

Repair: Work: Removed failed inverter assembly, installed new inverter with proper electrical connections · Parts: WR49X10283 — Inverter with jumpers kit · Result: Compressor resumed normal operation, temperatures began dropping immediately

LG dryer (DLE5977W) — Canton, OH

Reported: The customer reported their LG DLE5977W dryer would run through complete cycles but produce no heat. Clothes came out damp and cool after extended dry times. They had replaced thermal fuses twice in recent weeks, thinking that would solve the issue, but the problem persisted.

Diagnosis: Testing revealed the heating element assembly had developed an internal short. When heating elements fail this way, they often damage the associated thermostats before the thermal fuse can protect the circuit. The repeated fuse failures were actually a symptom of the underlying element problem — the fuses were doing their job by cutting power when they detected the faulty element drawing excessive current.

Repair: Work: Removed old element assembly, installed new unit, verified proper electrical connections and clearances · Parts: 5301EL1001S — complete heating element assembly with integrated thermostats · Result: Ran full heat cycle test — dryer reached proper temperature and maintained consistent heat throughout the cycle

Frigidaire dishwasher (FDB768GCC0) — Canton, OH

Reported: The customer contacted us about water pooling under their dishwasher after each cycle. They also mentioned that their refrigerator’s ice maker hadn’t been producing ice for several weeks. During our initial inspection, we found active water leakage from the dishwasher’s middle shaft area and confirmed the ice maker wasn’t filling with water.

Diagnosis: The dishwasher leak originated from the wash pump motor shaft seal, a common failure point on this 30-year-old model. The rubber seal had deteriorated over time, allowing water to escape during the wash and rinse cycles. For the ice maker issue, we tested the water supply line and found the triple solenoid valve had failed, preventing water from reaching the ice maker assembly.

Repair: Work: Replaced the faulty ice maker valve and restored water flow to the ice maker · Parts: 242252702 — Triple solenoid valve for ice maker water supply · Result: Ice maker now fills properly and began producing ice within 24 hours

Maytag washer (MVWB865GW0) — Canton, OH

Reported: The customer reported that their washer had stopped spinning during cycles and wasn’t draining water properly. These symptoms typically point to either a drain blockage, a faulty lid switch, or drive belt issues. Intermittent problems like this can be frustrating because they seem to fix themselves temporarily.

Diagnosis: We tested all wash and spin cycles on the MVWB865GW0 and found the machine operating within normal parameters. The drive belt was intact, the lid switch engaged properly, and water drained completely during the spin cycle. Sometimes electrical connections can work loose and then reseat themselves, or minor blockages clear on their own. We checked all connections and verified proper operation across multiple cycle types.

Repair: Work: Complete diagnostic testing of all cycles and components · Parts: None required · Result: Machine verified to be operating normally with proper spinning and draining

Amana dryer (NED5500TQ0) — Canton, OH

Reported: The customer called because their Amana dryer wouldn’t start at all — no spinning, no heat, no response when they pressed the start button. The unit appeared completely dead despite having power to the outlet.

Diagnosis: Testing revealed a cascade of safety system failures. The door switch had failed, preventing the control board from recognizing a closed door. More critically, the thermal fuse had blown due to overheating, and both thermostats were bypassed — likely from previous overheating events. This combination of failed components created multiple safety lockouts that prevented any dryer operation.

Repair: Work: Removed and replaced all three safety components, restored proper wiring connections, cleared bypass conditions · Parts: WP3392519 thermal fuse, WP3406107 door switch, 279816 thermal cutoff · Result: Dryer starts normally, spins properly, and maintains correct operating temperatures

Frigidaire refrigerator (FFSS2615TP4) — Canton, OH

Reported: The homeowner reported no air blowing to the refrigerator side, while the freezer continued operating normally. Food in the fresh food compartment was warming up, but frozen items remained properly frozen. This symptom pattern pointed to an airflow control issue rather than a compressor problem.

Diagnosis: Testing revealed the control board had lost the ability to activate the heat circuit that operates the damper assembly. In this Frigidaire model, a small heating element opens and closes the damper to regulate airflow between compartments. Without this circuit functioning, the damper remained stuck in the closed position, blocking all cold air from reaching the refrigerator section.

Repair: Work: Removed old control board, installed new unit, reconnected all wire harnesses · Parts: A01078804 — main control board assembly · Result: Damper operation restored, proper airflow verified to both compartments

Whirlpool washer (LSQ9645KQ1) — Canton, OH

Reported: The washer would fill with water and agitate normally, but when it reached the spin cycle, the basket wouldn’t turn. Water remained in the tub at the end of the cycle. The customer noticed that pressing down firmly on the lid would sometimes get the spinning to start, which was our first clue about the lid switch.

Diagnosis: The lid switch on this LSQ9645KQ1 model is a safety mechanism that prevents spinning when the lid is open. Over time, the plastic actuator arm wears down and loses proper contact with the switch plunger. When we tested the switch with a multimeter, it showed intermittent continuity — sometimes making contact, sometimes not. This explained why pressing down on the lid occasionally worked.

Repair: Work: Removed old switch, installed new switch and actuator arm · Parts: 3949247V — lid switch assembly · Result: Washer completed full spin cycle, extracting water properly

Whirlpool washer (RTW4440VQ1) — Canton, OH

Reported: The customer reported that the washer would fill with water normally, but the agitator wouldn’t turn during the wash cycle. Clothes came out soaking wet but unwashed. The machine completed its cycles but provided zero cleaning action.

Diagnosis: Testing revealed the agitator dogs were completely stripped — these plastic cams that engage the agitator had worn down to nothing. But that wasn’t all. The transmission gearcase had internal damage, the clutch assembly was slipping, and the water inlet valve was leaking internally. This kind of cascading failure happens when one worn component puts extra stress on the others.

Repair: Work: Complete drivetrain overhaul including agitator removal, transmission replacement, clutch installation, and valve swap · Parts: 80040 agitator dogs, 3360629 transmission gearcase, 285785 clutch assembly, 285753A motor coupling, WPW10144820 water inlet valve · Result: Full wash cycle test with proper agitation, spin, and water fill confirmed normal operation

Samsung dishwasher (DW80F800UWS/AA) — Canton, OH

Reported: The homeowner reported that their dishwasher would complete its wash cycle but leave dirty water pooled in the bottom. Dishes came out wet and unclean, with a musty odor developing from the stagnant water. The unit would attempt to drain but couldn’t remove the standing water completely.

Diagnosis: Testing revealed the drain pump had seized and wasn’t creating sufficient pressure to push water through the drain line. The check valve, which prevents backflow from the garbage disposal or sink drain, was also blocked with food debris and grease buildup. This combination meant water had nowhere to go during the drain cycle, backing up into the dishwasher tub.

Repair: Work: Removed old pump, cleared check valve blockage, installed new pump assembly · Parts: DD31-00005A — drain pump assembly · Result: Ran full test cycle with complete drainage and verified proper operation

Samsung dryer (DV56H9100EW/A2) — Canton, OH

Reported: The homeowner reported loud banging and grinding noises coming from their Samsung dryer during the tumble cycle. The sounds were particularly noticeable when the drum changed direction, and the noise level had been steadily increasing over several weeks.

Diagnosis: After removing the dryer’s front panel and drum, we found three drum rollers with significant wear. The plastic wheels had developed flat spots and rough surfaces, causing them to bind against the roller shafts. This created the grinding noise and allowed the heavy drum to bounce slightly during operation, producing the banging sounds.

Repair: Work: Disassembled dryer cabinet, removed drum, replaced all three drum rollers with new assemblies · Parts: DC97-16782A — drum roller assembly (3 rollers) · Result: Ran full test cycles to verify smooth, quiet operation across all heat settings

GE refrigerator (TFS22PPDA BS) — Canton, OH

Reported: The customer reported loud grinding and scraping noises coming from the freezer, especially when the compressor cycled on. The freezer was still maintaining temperature, but the noise was getting progressively worse over several days.

Diagnosis: Opening the freezer revealed heavy ice buildup around the evaporator fan assembly. The fan blade had cracked from repeated contact with ice, and we traced the root cause to a leaking water valve that was allowing excess moisture into the freezer compartment. This created a cycle where ice would form, block airflow, and cause more moisture problems.

Repair: Work: Removed ice buildup, replaced cracked fan blade and leaking water valve bracket assembly, tested water line connections · Parts: WR60X10011 — evaporator fan blade, WR57X10026 — refrigerator bracket assembly · Result: Freezer operates quietly with proper airflow and no ice accumulation after 24-hour test period

Samsung dryer (DV45H7000EP/A3) — Canton, OH

Reported: The homeowner reported their Samsung DV45H7000EP/A3 dryer was producing intermittent speaking and grinding sounds during cycles. The noise would come and go, making it difficult to pinpoint initially. The dryer was still completing cycles but the sounds were getting progressively worse.

Diagnosis: We removed the top and front panels to access the drum assembly. The idler pulley showed visible wear on the bearing surface and had developed play in the mounting bracket. When the pulley bearing begins to fail, it creates intermittent noise as the drum rotates — sometimes catching smoothly, other times binding and creating the grinding sound the customer heard.

Repair: Work: Removed drum assembly, replaced idler pulley, reinstalled and adjusted belt tension · Parts: DC93-00634A — idler pulley assembly · Result: Completed full test cycles with no noise, proper drum rotation confirmed

Whirlpool washer (WTW8800YC1) — Canton, OH

Reported: The customer reported loud grinding and rattling noises that started gradually but became severe during spin cycles. The washer still cleaned clothes normally, but the noise was concerning enough that they stopped using it. These symptoms typically indicate bearing failure, especially on older top-load models like this WTW8800YC1.

Diagnosis: Opening the cabinet revealed worn drum bearings that allowed excessive play in the wash basket. The bearing surfaces showed metal scoring and the seals had deteriorated, allowing water intrusion that accelerated the wear. This is a known issue on Whirlpool’s Cabrio-platform washers when the tub seal fails and moisture reaches the bearing assembly.

Repair: Work: Disassembled drive system, replaced worn bearings and tub seal, reassembled with proper torque specifications · Parts: W10435302 — drum bearing kit with seal · Result: Ran test cycles through all speeds — noise eliminated and basket runs smooth

Samsung washer (WA40J3000AW/AA) — Canton, OH

Reported: The homeowner reported their Samsung WA40J3000AW/AA washer would start cycles normally but fail to complete them. The unit would fill and agitate but wouldn’t progress to the final spin, leaving clothes soaking wet. Occasionally it would attempt to spin but with little effectiveness.

Diagnosis: We removed the rear access panel and found the drive belt had stretched significantly from normal wear. The belt showed glazing on the contact surfaces and had developed a loose fit around the motor pulley and transmission. This allowed slippage during the high-torque spin cycle, preventing the drum from reaching proper RPM to extract water effectively.

Repair: Work: Removed old belt, cleaned pulley surfaces, installed new belt with proper tension · Parts: DC66-10170B — drive belt (V-belt configuration) · Result: Completed full test cycle with proper spin speeds and water extraction

GE dishwasher (GDF620HMJ2ES) — Canton, OH

Reported: The customer reported their GE dishwasher model GDF620HMJ2ES completely stopped responding after recent plumbing work. No lights, no sounds, no response to any button presses. They thought the new water line installation might have caused electrical issues, but the dishwasher had power.

Diagnosis: The user interface control board had entered a fault state, likely triggered by power fluctuations during the plumbing work. This is common on GE dishwashers when electrical supply is interrupted while the control board is in an active cycle. The interface becomes unresponsive and requires a specific reset procedure to clear the fault codes and restore functionality.

Repair: Work: Performed control board reset sequence and cleared fault codes · Parts: None required · Result: Dishwasher responded normally and completed a full test cycle

Kenmore washer (110.20702991) — Canton, OH

Reported: The washer had been running a normal load but stopped completely during the rinse cycle. No lights, no response to button presses, and the display was blank. The customer thought the machine had died, but the issue was actually in the electrical supply.

Diagnosis: We checked the unit’s power supply first and found the GFCI outlet had tripped. This is a common safety feature that cuts power when it detects a ground fault or electrical imbalance. The washer itself was fine — it just lost power mid-cycle when the GFCI activated.

Repair: Work: Reset the tripped GFCI outlet · Parts: None required · Result: Washer powered on and resumed normal operation through complete cycle

Admiral refrigerator (FFHS2313LE8) — Canton, OH

Reported: The customer reported water collecting inside their Admiral FFHS2313LE8 refrigerator, particularly around the bottom of the fresh food section. This is a common complaint that usually indicates the automatic defrost cycle isn’t draining properly, causing melted frost to back up instead of flowing out through the drain system.

Diagnosis: We traced the water leak to a blocked defrost drain system. During normal operation, frost builds up on the evaporator coils and melts during the defrost cycle. This water should flow through the drain hose to the drain pan underneath. When the drain hose develops cracks or becomes clogged, water backs up into the refrigerator compartment instead of draining away.

Repair: Work: Removed old cracked drain hose and installed new tube · Parts: 241830905 — defrost drain hose · Result: Ran defrost cycle test and confirmed proper drainage with no leaks

Speed queen washer (AWN542SP111TW01) — Canton, OH

Reported: The customer reported their Speed Queen AWN542SP111TW01 made a sudden loud noise during the wash cycle and completely stopped working. The unit had filled with water halfway but would not agitate, spin, or advance through the cycle. Basic troubleshooting like unplugging the machine and checking circuit breakers had no effect.

Diagnosis: Opening the cabinet revealed the issue was in the drive mechanism. The loud noise indicated a mechanical failure that prevented the transmission from engaging properly. This type of failure typically occurs when internal components wear beyond tolerance, causing the washer to lock up during operation to prevent further damage.

Repair: Work: Disassembled drive assembly, replaced failed components, reassembled and calibrated · Parts: Drive system components specific to model AWN542SP111TW01 · Result: Completed full wash cycle test with proper agitation, spin, and drainage

Maytag dishwasher (MDB4949SKZ0) — Canton, OH

Reported: The homeowner reported their dishwasher wasn’t draining at the end of cycles, leaving standing water in the bottom of the tub. The unit also displayed error codes related to drainage issues. This is a common failure point on this Maytag model when food particles and grease accumulate in the pump housing over time.

Diagnosis: We checked for obvious clogs in the garbage disposal connection and drain hose routing first. After ruling out external blockages, we disassembled the dishwasher’s lower components to access the drain pump assembly. The pump itself was functional, but debris had built up behind the impeller and in the connecting hose, restricting water flow enough to trigger the drainage error.

Repair: Work: Cleaned debris from behind drain pump impeller and flushed discharge hose · Parts: None required · Result: Ran full test cycle with proper drainage and no error codes

GE dryer (GTD45EASJ0WS) — Canton, OH

Reported: The customer reported persistent loud squeaking noises whenever the dryer drum rotated. The sound was particularly noticeable during the tumbling cycle and had been getting progressively worse over several weeks. The dryer was still heating and completing cycles, but the noise made it nearly unusable.

Diagnosis: We removed the front panel and top to access the drum assembly. The front and rear bearing assemblies showed significant wear with visible metal-on-metal contact. The bearings had lost their lubrication and were grinding against the drum shaft, creating the characteristic squeaking noise. This is a common failure point on this GE model after years of use.

Repair: Work: Removed drum assembly, replaced both front and rear bearing assemblies, reassembled unit · Parts: WE03X25217 — dryer top bearing, WE25M40 — bearing kit · Result: Ran test cycle with no noise, smooth drum rotation restored

KitchenAid dishwasher (KDTE104DSS0) — Canton, OH

Reported: The homeowner reported their KDTE104DSS0 dishwasher was leaving dishes wet and cold after full wash cycles. Water remained standing in the bottom of the tub, and the dishes came out unclean with food particles still attached. The unit would run through its cycles but wasn’t performing the basic functions of heating water and draining properly.

Diagnosis: Testing revealed the control board wasn’t sending power to the heating element or properly sequencing the drain pump. The board had lost its programming parameters, likely due to a power surge or internal component drift. Without proper control signals, both the wash water temperature and final drain functions were compromised.

Repair: Work: Control board reset and recalibration · Parts: None required · Result: Heater now activates during wash cycles, drain pump completes full evacuation

Whirlpool fridge (WRF535SWHZ02) — Canton, OH

Reported: The customer reported water accumulating on the bottom of the freezer compartment. This is a common issue that happens when the defrost drain becomes blocked, causing meltwater to back up instead of flowing to the drain pan underneath the refrigerator.

Diagnosis: We located the defrost drain at the back of the freezer compartment and found it completely blocked with ice buildup. When the refrigerator goes through its automatic defrost cycle, the melted ice and frost should drain through this opening. The blockage forced water to pool inside the freezer instead of draining properly.

Repair: Work: Cleared ice buildup from defrost drain opening · Result: Water now drains properly during defrost cycles

Whirlpool washer (WTW4815EW1) — Canton, OH

Reported: The homeowner reported that their washer would fill, agitate, and drain, but wouldn’t spin the water out of clothes. The lid switch wasn’t registering when closed, so the washer’s safety system prevented the high-speed spin cycle from starting. Clothes came out dripping wet every time.

Diagnosis: We tested the lid switch with a multimeter and found no continuity when the lid was closed. The plastic actuator showed wear marks where it contacts the switch, and the internal contacts had failed completely. This is typical for washers that see heavy use — the lid switch gets cycled thousands of times and eventually wears out.

Repair: Work: Removed old switch, installed new switch and actuator, adjusted alignment · Parts: W11307244 — lid switch latch assembly · Result: Ran full test cycle with proper spin and water extraction

Maytag washer (MHWE450WW01) — Canton, OH

Reported: The F21 error appeared consistently during the drain phase of wash cycles. Water would sit in the drum, and the washer would halt operation completely. The customer had already checked for obvious clogs in the drain hose, but the problem persisted across different load sizes and wash settings.

Diagnosis: The F21 code on Maytag front-loaders specifically indicates a drain timeout — the control board isn’t seeing proper water level drop within the programmed time window. We found the drain pump motor had failed internally. The impeller housing showed normal wear, but the motor windings had deteriorated. The lint trap was clean and the drain path was clear, confirming the pump itself was the culprit.

Repair: Work: Removed front panel and drum assembly access, disconnected old pump, installed new pump with proper torque specs · Parts: 280187 — drain pump assembly · Result: Ran complete wash cycle with full load — no error codes, proper drain timing restored

Whirlpool washer (WTW8240YW0) — Canton, OH

Reported: The washer showed a dl error on the display and wouldn’t begin any cycle. The homeowner could hear the machine trying to engage but it would immediately stop and return to the error state. This is a safety feature — Whirlpool washers won’t operate with an open or undetected lid.

Diagnosis: The dl error specifically points to a door/lid lock issue. Testing the lid switch with a multimeter showed no continuity when activated. The switch mechanism had worn out internally and could no longer send the proper signal to the control board that the lid was securely closed.

Repair: Work: Removed old lid switch, installed new switch, reconnected wiring harness · Parts: WPW10619844 — lid switch assembly · Result: Ran test cycle successfully, dl error cleared, normal operation restored

Kenmore refrigerator (25378821890) — Canton, OH

Reported: The customer reported a persistent grinding noise coming from the freezer compartment, along with both the refrigerator and freezer sections losing their cooling capacity. Food was starting to spoil, and the noise was becoming increasingly disruptive throughout the day.

Diagnosis: The grinding noise pointed to the defrost system struggling against excessive ice buildup. Testing the defrost thermostat revealed it wasn’t opening at the proper temperature, meaning the defrost heater never activated to melt accumulated frost. This ice buildup blocked air circulation and forced the compressor to work harder, creating the grinding sound as components strained against the restricted airflow.

Repair: Work: Removed old thermostat, cleared ice buildup, installed new thermostat, tested defrost cycle · Parts: 5303917954 — defrost thermostat · Result: Verified proper defrost operation and restored normal cooling temperatures

Whirlpool washer (WTW4800BQ1) — Canton, OH

Reported: The customer reported their washer would begin a cycle only when the lid was firmly closed, but no water entered the machine. The unit would run through its programmed cycles without actually washing clothes, leaving them dry at the end of what should have been a complete wash cycle.

Diagnosis: Testing revealed the inlet valve had failed internally. While the valve was receiving proper electrical signals from the control board, the solenoids weren’t opening to allow water flow. The temperature thermistor integrated into this valve assembly was also compromised, affecting the washer’s ability to regulate water temperature properly.

Repair: Work: Disconnected water lines, removed old valve assembly, installed new inlet valve with integrated thermistor, reconnected all connections · Parts: WPW10683603 — inlet valve with temperature thermistor · Result: Verified proper water fill on both hot and cold cycles, confirmed temperature sensing functionality

KitchenAid dishwasher (KUDS30IXBT6) — Canton, OH

Reported: Dishwasher runs a few minutes,then goes to cancel/dry and shuts off

Frigidaire range (LFEF3054TFJ) — Canton, OH

Reported: Electrical cord connection needs repaired. Our electrician replaced the breaker and outlet.

Amana refrigerator (ART318FFDW07) — Canton, OH

Reported: Bottom of the fridge not cooling

Frigidaire range (FCRC3005AWA) — Canton, OH

Reported: Something is wrong with both big burners one doesn’t work at all and the other doesn’t heat up as it should. No model. HPM

GE washer (WJRR4170E1WW) — Canton, OH

Reported: Washer will not drain or spin. I do work third shift, but if I know ahead I will make sure to be up.

Maytag refrigerator (MFF2558VEM) — Canton, OH

Reported: Ice maker won’t turn off.

KitchenAid refrigerator (KBFA20ERSS01) — Canton, OH

Reported: Ice machine is leaking and froze the refrigerator shut cannot get it open

GE refrigerator (GFE29HMEIES) — Canton, OH

Reported: Refrigerator dispenser control panel not working…started with the tab for water not working(broken inside) and now the display is not working.

Frigidaire range (FFGF3047LSF) — Canton, OH

Reported: Igniter went out. I have part. Door hinges to oven are not the ones in the Frigidaire manual and I have no idea how to take door off.

LG washer (WM3470HVA) — Canton, OH

Reported: The washer showed no signs of life when the power button was pressed. The customer reported intermittent power issues over the past few weeks before it stopped working entirely. No display lights, no sounds, nothing.

Diagnosis: After checking the power supply and outlet, we confirmed the issue was internal. The main control board had failed completely. On LG front-loaders like this WM3470HVA, control board failures often start as intermittent power problems before going completely dead. The board controls all washer functions and power distribution.

Repair: Work: Disconnected power, removed top panel, unplugged wire harnesses, installed new control board · Parts: EBR78263901 — PCB main control board assembly · Result: Washer powered on normally, all cycles and settings responded properly

Tappan range (30-3852-00/04) — Canton, OH

Reported: Oven not warming. My name is Holly. I live in California. I’m trying to schedule service for my elderly mother in law in canton Ohio. Customer doesn’t have any info… I told her wed go by and check it out. Mother name is Mary Harris Call ahead 330 313 9898 Would u be able to also look at the washing machine and Refrigerator today? I have just learned that they also are not working properly. Thank you.

KitchenAid refrigerator (KRFF507ESS01) — Canton, OH

Reported: The customer reported their refrigerator wasn’t maintaining proper cooling temperatures, leading to concerns about food safety. Additionally, their oven was running hot or cold compared to the set temperature, making consistent cooking results difficult.

Diagnosis: Our inspection revealed the refrigerator’s temperature controls had shifted from their optimal settings, likely due to accidental adjustments or electronic drift over time. The oven’s internal temperature sensor was reading correctly, but the calibration had shifted, causing the actual temperature to vary from the display by several degrees.

Repair: Work: Adjusted refrigerator temperature controls to manufacturer specifications and recalibrated oven temperature settings · Parts: None required · Result: Verified proper cooling temperatures in both fresh food and freezer compartments, confirmed oven accuracy with calibrated thermometer

Samsung washer (WA40J3000AW/AA) — Canton, OH

Reported: The customer reported their Samsung WA40J3000AW/AA washer would complete the wash cycle but then stop completely instead of spinning the clothes dry. Water would remain in the tub, and clothes came out dripping wet. The washer showed no error codes on the display.

Diagnosis: Opening the cabinet revealed the drive belt had loosened and slipped partially off the motor pulley. This Samsung model uses a single belt to drive both the wash basket and spin functions. When the belt loses tension or position, it can’t transfer power from the motor to the transmission, causing the spin cycle to fail while wash agitation may still work intermittently.

Repair: Work: Repositioned and tightened the existing drive belt on motor and transmission pulleys · Parts: None required · Result: Ran complete wash and spin cycles to verify proper operation

LG washer (WT4801CW) — Canton, OH

Reported: Washer leaking from the underneath. Still works. Just leaks.

Samsung washer — Canton, OH

Reported: The homeowner reported their Samsung front-load washer was showing an OF error code and wouldn’t complete drain cycles. Water would continue flowing even when the machine should have stopped, creating a frustrating situation where laundry cycles couldn’t finish properly.

Diagnosis: Testing revealed the cold water inlet valve was stuck in the open position, allowing continuous water flow into the drum. This prevented proper drainage and triggered the overflow (OF) error code as the washer’s control board detected the abnormal water condition. The valve’s solenoid had failed internally, a common issue on Samsung front-loaders after several years of use.

Repair: Work: Disconnected water lines, removed old valve assembly, installed new valve with proper torque specifications · Parts: ERDC62-00142G — Cold water inlet valve · Result: Ran complete wash cycle with no error codes, verified proper fill and drain operation

Samsung dryer (DV42H5200EW/A3) — Canton, OH

Reported: The customer reported their Samsung DV42H5200EW/A3 dryer wasn’t spinning as it should. The drum would move sluggishly or stop entirely during cycles. They also mentioned a squeaking sound from the door area that had developed recently.

Diagnosis: We found the idler pulley had worn out, causing the drive belt to lose proper tension. Without adequate belt tension, the drum couldn’t maintain consistent rotation. The pulley showed clear signs of wear on its bearing surface and wobbled noticeably when manually rotated. The door squeak was from dried lubrication on the hinges.

Repair: Work: Removed old pulley, installed new assembly, adjusted belt tension, lubricated door hinges · Parts: DC93-00634A — idler pulley assembly · Result: Drum spins smoothly at proper speed, door operates quietly

Magic chef washer — Canton, OH

Reported: The customer reported their Magic Chef washer wouldn’t stop filling with water. The unit would begin its cycle normally, but the water inlet valve remained open continuously, causing the tub to overflow and creating a mess on the laundry room floor. The washer’s control system was sending the proper shut-off signal, but the valve hardware had mechanically failed.

Diagnosis: Testing revealed the water inlet valve had seized in the open position. The valve’s solenoid coils were receiving proper electrical signals from the control board, but the internal valve mechanism had worn out and could no longer close completely. Water supply hoses were properly connected and in good condition, confirming the valve itself was the root cause of the continuous water flow.

Repair: Work: Disconnected water supply lines, removed failed valve from rear panel, installed new valve with proper torque specifications · Parts: 285805 — Water inlet valve assembly · Result: Ran complete wash cycle to verify proper fill and stop functions, no leaks detected

Frigidaire dishwasher (FFCD2418US0A) — Canton, OH

Reported: The customer noticed water pooling under their dishwasher after recent cycles. The leak had been ongoing long enough to cause structural damage — buckling the kitchen flooring and creating moisture damage on the ceiling below in the basement. Water was escaping during both wash and drain phases of the cycle.

Diagnosis: Removing the lower access panel revealed water damage around the wash pump housing. The pump assembly showed signs of seal failure, allowing water to leak onto the floor during operation. The door gasket also showed wear and had lost its watertight seal along the bottom edge, contributing to the water escape.

Repair: Work: Replaced faulty wash pump assembly and door gasket · Parts: 154844301 — Motor Pump Assembly · Result: Completed full cycle test with no leaks detected

Whirlpool oven (WFE525SOJZ0) — Canton, OH

Reported: The oven will not heat up.

Maytag dishwasher — Canton, OH

Reported: The dishwasher completed its wash cycle but left dirty water sitting in the bottom. The homeowner had tried running additional rinse cycles, but the water never drained. This is a common issue when dishwashers share a drain line with garbage disposers.

Diagnosis: We checked the dishwasher’s internal drain components first — pump, filter, and drain hose connection. All looked normal. The issue was upstream: the garbage disposer had a solid blockage preventing any water from flowing through the shared drain line. When disposers clog, dishwashers can’t drain even when their own systems work perfectly.

Repair: Work: Cleared complete blockage from garbage disposer · Parts: None required · Result: Ran full dishwasher cycle and verified complete drainage

Speed queen dryer (AES172AWF) — Canton, OH

Reported: You were here Nov 2. It is not heating again same issue

GE refrigerator (GYE22HMKBES) — Canton, OH

Reported: 2 problems…chunks of ice under bottom freezer creates puddle under fridge plus ice maker makes loud clunking noise when cycling.

LG washer (WM4270HVA) — Canton, OH

Reported: The customer reported their washer not draining and faulting out at spin cycle. The unit would complete the wash portion but wouldn’t advance properly through the final stages.

Diagnosis: Testing revealed the drain pump had failed completely. Without a functioning pump, the washer couldn’t remove water from the tub, causing it to fault out when attempting the spin cycle.

Repair: Work: Replaced pump · Parts: 4681EA2001T — drain pump · Result: Good to go

Whirlpool washer (CAE2745FQ3) — Canton, OH

Reported: The customer reported that their washer’s lid was locked and the unit wouldn’t run. This prevented them from using the machine entirely, as the locked lid mechanism was preventing the wash cycle from starting.

Diagnosis: Upon inspection, we found that the lid lock had shorted and fired the control board. When a lid lock shorts out, it can send electrical surges through the system that damage other components, particularly the main control board that manages the washer’s operations.

Repair: Work: Replaced both the shorted lid lock and the damaged control board · Parts: W11777413 — control, WPW10482836 — lock · Result: Washer tested successfully — good to go

Samsung dryer (DVG45T3400W/A3) — Canton, OH

Reported: The customer called saying the dryer is definitely not working and requested Friday service. This was a return visit to address ongoing dryer performance issues.

Diagnosis: Customer still has not had vent professionally cleaned since last visit. Dryer is heating currently when I was there. The obstruction in the vent system was preventing proper airflow, which would cause extended drying times and create a fire risk.

Repair: Work: Inspection and diagnosis · Parts: No parts replaced · Result: I told him there was no benefit in me doing anything until we resolve that. I reiterated the fire risk and reason that it will take longer to dry with an obstructed vent. If you continues having trouble with it after cleaning the vent, I can stop back out.

Kenmore refrigerator (106.72203201) — Canton, OH

Reported: The customer reported their refrigerator was not cooling properly. This is a common complaint that can stem from several different components in the cooling system.

Diagnosis: After testing the refrigerator’s cooling system, we determined the cold control needs replacement. This component regulates the refrigerator’s temperature cycling and when it fails, the unit loses its ability to maintain proper cooling temperatures.

LG Dryer; oven/stove (DLE2101W, PGB910SEM4SS) — Canton, OH

Reported: The customer reported their dryer not heating and smelling gas from their GE Profile oven (model 317B6641P001). They specifically noticed the gas smell when lighting the oven with the door open and heard a poof sound during ignition.

Diagnosis: Testing revealed the dryer’s thermostat had failed, preventing proper heating. On the oven, the igniter was only drawing 2.7 amps—insufficient for reliable operation. We also found a gas leak at the connection between the flexible hose and supply line.

Repair: Work: Tightened the gas fitting to stop the leak, replaced the failing igniter, and installed the new thermostat · Parts: WB13K21 igniter for the oven, 6931EL3001E thermostat assembly for the dryer · Result: Both appliances restored to safe, proper operation

Whirlpool washer (RTW4516FW2) — Canton, OH

Reported: The customer reported that clothes were still wet after the spin cycle, but some settings would still work. This inconsistent behavior suggested an issue with the wash cycle completion rather than the spin mechanism itself.

Diagnosis: The cold water screen was plugged and generating a long fill error code. This kept the machine from completing the final rinse. We found sediment in the cold water supply that was causing the cold water screen to plug repeatedly.

Repair: Work: Installed new water valve and screen, cleared error codes, and calibrated the machine · Parts: W11210463 — water valve and screen · Result: Machine successfully passed calibration and auto diagnostic test

Maytag washer — Canton, OH

Reported: The washer would start and fill with water normally, but it would not spin and actually wash the clothing. The customer was left with clothes that sat in standing water without any agitation or wash cycle completing.

Diagnosis: Upon inspection, we found a broken wire connection on the motor assembly. This electrical fault prevented the motor from receiving the proper signal to initiate the spin and agitation cycles, while still allowing the fill valve to operate normally.

Repair: Work: Repaired broken wire on motor · Parts: No parts required · Result: Washer now working properly with full wash and spin cycles

Kenmore fridge (596.79872990 refrigerator. Maytag washer. MVWC200XW1) — Canton, OH

Reported: The customer reported their fridge runs constantly. This type of issue typically indicates the cooling system isn’t maintaining proper temperatures efficiently, forcing the compressor to work non-stop.

Diagnosis: Our inspection found the refrigerator was low on Freon. When refrigerant levels drop below optimal, the system cannot transfer heat effectively, causing the compressor to run continuously as it struggles to reach the set temperature.

Repair: Work: Addressed low Freon condition · Parts: No parts recorded · Result: Refrigerator cycling returned to normal operation

Admiral dryer (Flx652rbs8) — Canton, OH

Reported: The customer complained that the drum not turning and the dryer knob broke. During our diagnosis, we discovered the dryer timer knob, belt and tension pulley were all broken.

Diagnosis: Our inspection revealed multiple component failures on this Admiral dryer. The dryer timer knob, belt and tension pulley were all broken. We also identified that the felt seal on drum and rear bearing needed replacement as part of a comprehensive repair.

Repair: Work: Installed new knob, replaced felt seal on drum, belt, pulley and rear bearing using the dryer repair kit. Also as a result the form of preventative maintenance, replaced the gas coil packs. · Parts: 131873304-KNOB, 279834-COIL-VALVE, 5304457724-DRYER PREVENTIVE MA · Result: Washer and dryer both appear to be functioning properly. However, the gas to the home was off so we were unable to test the heat function on the dryer.

Samsung washer (WF419AAW/XAA) — Canton, OH

Reported: E3

Need an appliance repaired?

Schedule service on our website or call (330) 693-9163. Same-day or next-day whenever possible.

Schedule Online

Bosch, Thermador, GE & Speed Queen factory authorized.