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Repair record › Whirlpool refrigerators

Whirlpool refrigerator not cooling: what we usually find

We've repaired 81 Whirlpool refrigerators for this problem between February 2019 and October 2026. This is what was actually wrong, counted from our own job records.

Of the 81 Whirlpool refrigerators we've repaired for "not cooling", the most common cause was: sealed system failed (15 jobs, 19%), followed by main control board failed (12) and temperature control thermostat failed (8). The parts we replaced most often were main control board, evaporator fan motor, temperature control thermostat.

19%sealed system failed
81repairs on record
67%fixed (54 of 81)
76different models

What was wrong

Sealed system failed15 · 19%
Main control board failed12 · 15%
Temperature control thermostat failed8 · 10%
Evaporator fan motor failed8 · 10%
Refrigerant leak5 · 6%
Compressor start relay failed5 · 6%
Air damper failed4 · 5%
Defrost thermostat failed4 · 5%
Defrost drain clogged3 · 4%
Compressor failed3 · 4%
Evaporator iced up2 · 2%
Dirty condenser coils2 · 2%

Seen once each: no fault found, corroded wiring connection, arc fault outlet tripping, corroded evaporator fan connection, inverter board failed, low outlet voltage, damaged wire harness, fan motor unplugged, high voltage board failed, defrost heater failed.

Parts we replaced most

One repair can replace more than one part, so these add up to more than the number of jobs.

How these calls ended

Recent repairs

Repaired the connection and replaced the fresh food evaporator fan assembly.

Corroded evaporator fan connection · model WRX986SIHZ01 · October 2026

Replaced evaporator fan motor and defrosted the coil.

Evaporator fan motor failed · model EB9SHKXVQ03 · October 2026

Replaced evaporator fan assembly with defrost thermostat and melted the frost.

Defrost thermostat failed · model WRF736SDAM12 · May 2026

Replaced cold control.

Temperature control thermostat failed · model ED25RFXFW01 · November 2025

Replaced the overload start relay.

Compressor start relay failed · model EB19MKXSN01 · November 2021

How we count

Each job on this page is a completed service call from our own records. After every repair, the technician notes the complaint, what was found and what was replaced. We group jobs by brand, appliance and complaint, then count the causes. Customer names, addresses and prices are never published. Last updated November 2026.

Reviewed by Sam Willhite, owner and technician at Louisville Appliance Repair, repairing appliances in Stark County since 2018.

More on Whirlpool refrigerators

Related

The full record by brand, appliance and town is on our repair record page.

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