Privacy Policy
Effective July 27, 2026
Louisville Appliance Repair (a trade name of Your Home Services LLC, “we,” “us,” or “our”) provides in-home appliance repair in Louisville, Ohio and the surrounding Stark County area. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect only what we need to schedule and complete your repair:
- Contact details — your name, service address, phone number, and email address.
- Service details — the appliance brand, model and serial number, the problem you describe, the work performed, and parts used.
- Communications — phone calls, voicemails, text messages, and web form submissions. Calls may be recorded or transcribed so we can capture appointment details accurately.
- Photos you choose to send us (for example, a model tag or an error code).
- Website usage — standard analytics such as pages visited and general location, collected through cookies.
We do not collect or store full payment card numbers. Card and check payments are handled by our payment processor.
How we use it
- To schedule, perform, and follow up on your repair.
- To send appointment confirmations, arrival notices, invoices, and receipts.
- To answer your questions and provide support during the workmanship warranty period.
- To order parts and, where a repair is covered by a manufacturer’s warranty, to process that claim.
- To keep accurate business and tax records.
- To improve our website and services.
Text messages
If you give us your mobile number, we may text you about your service — appointment confirmations, arrival windows, invoices, and follow-up. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Opting out of service messages may limit our ability to keep you updated about your appointment.
We do not sell or share your mobile number or text-messaging consent with third parties or affiliates for their own marketing purposes.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers who work on our behalf — scheduling and dispatch software, our payment processor, phone and messaging providers, and accounting software.
- Parts suppliers and manufacturers, when needed to source a part or process a warranty claim.
- Legal — when required by law, or to protect our rights, property, or safety.
Cookies and analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use the site and to measure advertising. You can control cookies through your browser settings; blocking them may affect how the site works.
How long we keep it
We keep service and transaction records as long as needed to support your appliance, honor our workmanship warranty, and meet legal, accounting, and tax obligations. We keep other information only as long as it serves the purpose it was collected for.
Your choices
You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Contact us using the details below and we will respond within a reasonable time. Some information must be retained for legal and accounting reasons.
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes
We may update this policy from time to time. The effective date at the top will reflect the most recent version.
Contact us
Louisville Appliance Repair
Your Home Services LLC
Louisville, Ohio 44641
Phone: (330) 693-9163
Email: service@louisvilleappliance.repair