On a service call to a home on 3rd Street Southeast in Massillon, OH, Samuel found a GE side-by-side refrigerator that had stopped cooling, with food spoiling and the compressor failing to run. Diagnostics pointed to a failed main control board preventing the defrost system from receiving power, leaving the evaporator coils packed with frost and cutting off airflow to the refrigerator compartment.
The Problem
Side by side refrigerator not cooling WR55X40445— fan running, compressor motor warm but not kicking on, food spoiling
The Repair
Freezer evaporator frosted up. No air circulating to refrigerator compartment. Abnormal defrost and defrost failed error code stored in diagnostics. Temperature sensors all passed. When triggering manual defrost, no power is being sent to the heat circuit. Heat circuit tested good, but unable to defrost without power from main board. Unit needs main board. Due to the age of the fridge and the cost of the repair, they are considering purchasing a new refrigerator.
Appliance Repair in Massillon, OH
Massillon is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. Bosch, Thermador, GE & Speed Queen factory authorized. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.