Whirlpool Refrigerator Repair (Model WRF560SEYW00) – North Canton, OH

A North Canton homeowner called us when their Whirlpool refrigerator’s crisper drawer wouldn’t close properly. The model WRF560SEYW00 had developed ice buildup in the freezer compartment that was blocking the drawer mechanism from operating correctly.

The Problem

The customer reported that the refrigerator’s crisper drawer was stuck and wouldn’t slide back into place after being pulled out. They noticed the drawer felt like it was hitting something when they tried to push it closed, and food items were getting warm because the drawer couldn’t seal properly.

Diagnosis

We found significant ice buildup in the freezer section that had extended into the fresh food compartment area. The ice formation was blocking the drawer track and preventing normal operation. This typically happens when the drain tube becomes clogged or damaged, causing defrost water to freeze instead of draining properly.

The Repair

• Parts replaced: W10619951 — drain tube
• Work performed: Defrosted ice buildup and installed new drain tube
• Result: Drawer slides smoothly and closes completely with proper seal

Is It Worth Repairing?

This Whirlpool WRF560SEYW00 is a solid side-by-side model that’s worth maintaining. Drain tube failures are common but straightforward repairs that restore full function. Given the relatively minor nature of this repair and the overall reliability of this model, fixing it makes good financial sense.

Maintenance Tips for Whirlpool Refrigerators

• Check the drain hole at the back of the fresh food section monthly — pour a small amount of warm water down it to keep it clear
• Clean the door seals on your side-by-side model every few months to maintain proper temperature control
• Keep the coils underneath clean — Whirlpool models with bottom-mounted coils collect dust that reduces efficiency

Appliance Repair in North Canton, OH

North Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, Louisville, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.