Maytag Washer Repair – Canton, OH (MTW7000EC)

Samuel visited a home on Millerton St SE in Canton, OH on a service call for a Maytag top-load washer (model MTW7000EC) that would not lock its lid. Diagnostics traced the problem to a faulty third-party replacement control board and a physically damaged lid lock assembly. Before Louisville Appliance Repair could complete the repair, another service company returned to the home and finished the job.

The Problem

Lid not locking

The Repair

Performed diagnostic service at customer’s home. Unit had a previously installed replacement control board (installed by an outside company at customer’s cost) that was not resolving her complaint. In service mode, cleared stored fault codes and retested — F6E3 (ACU cannot hear DMS) recurred on the replacement board. Swapped in the original control board and retested; F6E3 did not return, isolating the fault to the replacement board rather than the DMS or harness. Ran service diagnostics on the original board — cold valve, hot valve, and drain all tested normal. Diagnostics could not progress past the lid lock test: lid lock assembly found physically damaged, with the lid switch also failing in test mode. Ordered replacement lid lock latch assembly to complete the repair. Before the part could be installed, Platinum Factory Services returned to the home unannounced and completed a repair; customer confirmed the unit is now working but was not informed of which parts were replaced. No further action taken by Louisville Appliance Repair.

Appliance Repair in Canton, OH

Canton is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.

Photos: View on Flickr