GE Washer Repair – Louisville, OH (GTW335ASN2WW)

We responded to a service call on Chester Ave in Louisville, OH for a GE washer that was intermittently not filling on certain cycles with clicking noise heard at lid area. What we discovered was an incorrect customer-installed inlet valve causing multiple system faults that had cascaded into transmission failure.

The Problem

The customer reported their washer intermittently will not fill on certain cycles with clicking noise heard at lid area. They suspected lid lock / lid switch issue with no visible error codes or flashing lights, and confirmed the fill valve was working intermittently.

Diagnosis

We found incorrect customer-installed inlet valve (wrong type w/ thermistor port) leaking and causing intermittent control issues. SmartHQ diagnostics revealed active F5 Mode Shifter fault and history of F32 Lid Lock faults. Additionally, the unit was loud in spin and seeping at bearings—indicating the gearcase/transmission was failing.

The Repair

• Parts replaced: No parts replaced
• Work performed: Reinstalled original correct valve; installed GE firmware update
• Result: Lid lock and shifter now operate normally; however, gearcase replacement not economical and customer elected to replace washer

Is It Worth Repairing?

In this case, the transmission failure made repair uneconomical for this GE top-load washer. When a gearcase needs replacement, the repair cost often exceeds the value of the appliance, especially on mid-range models like this GTW335ASN2WW. The customer made the right choice to replace rather than invest in a major transmission repair.

Maintenance Tips for GE Washers

• Use only genuine GE water inlet valves—aftermarket parts can cause control system conflicts and premature failure
• Keep loads balanced to prevent excessive strain on the transmission and bearings
• Clean the lid lock mechanism monthly with a damp cloth to prevent debris buildup

Appliance Repair in Louisville, OH

Louisville is in Stark County—an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.