Whirlpool Washer Repair – Massillon, OH (WTW5000DW1)

We completed a challenging washer repair on Kracker Street in Massillon, OH this week. The customer reported that their washer no longer spins, drains but leaves clothes still very wet though not dripping. Our diagnosis revealed transmission shaft corrosion that required replacement parts with limited warranty coverage.

The Problem

The customer called because their washer no longer spins. The unit was draining properly, but clothes were still very wet—though not dripping—after the cycle completed.

Diagnosis

Our inspection revealed that the transmission shaft is corroded. This corrosion was affecting the washer’s ability to complete the spin cycle effectively, leaving excessive moisture in the clothing.

The Repair

• Parts replaced: W10528947 — HUB
• Work performed: Replaced corroded hub component
• Result: Washer restored to spinning operation

Is It Worth Repairing?

This Whirlpool WTW5000DW1 presented a challenging repair scenario. Due to the underlying transmission shaft corrosion, we could not offer our standard warranty on this repair. The customer understood this may result in early failure of the components that have been replaced, and if it fails again, they plan to replace the machine rather than repair.

Maintenance Tips for Whirlpool Washers

• Use HE detergent in proper amounts to prevent excessive suds that can strain transmission components
• Balance loads evenly to reduce stress on the drive system and transmission
• Clean the washer tub monthly with washer cleaner to prevent buildup that can affect mechanical parts

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.