Whirlpool Refrigerator Repair – Massillon, OH (ET18GKXHW00)

A customer in Massillon called about dripping water down inside wall of their Whirlpool refrigerator. When we arrived at the Mollane Street home, we found the defrost drain had plugged, causing water to leak from the freezer through the vent into the refrigerator.

The Problem

The homeowner reported dripping water down inside wall. This was creating moisture issues inside the refrigerator compartment and potentially damaging food storage areas.

Diagnosis

The defrost drain had plugged. This caused water to leak from the freezer through the vent into the refrigerator. The blocked drain prevented normal water drainage during the defrost cycle, forcing melted ice to find alternative paths through the appliance.

The Repair

• Parts replaced: 819043-HEAT-PROBE
• Work performed: Cleared the obstruction and installed a part to prevent it from happening again
• Result: Operation is normal

Is It Worth Repairing?

This Whirlpool ET18GKXHW00 is a reliable side-by-side model that typically provides years of service when properly maintained. Drain blockages are common maintenance issues that are cost-effective to repair, especially on appliances of this quality level.

Maintenance Tips for Whirlpool Refrigerators

• Check and clear the defrost drain every 6 months to prevent blockages from debris or ice buildup
• Keep the area around drain holes clean and free from food particles that can accumulate over time
• Monitor for early signs of drainage issues like unusual moisture or water pooling inside compartments

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.