Samsung Washer Repair – Canton, OH (WF45K6500A)

A Samsung washer in Canton was showing a 5C code even after the customer cleaned the pump filter. We found a wad of hair wrapped around the drain pump that was preventing it from spinning and pumping water out.

The Problem

The customer reported a 5C code appearing even after cleaning pump filter. This error code indicates a drain problem, but the typical first step of cleaning the filter hadn’t resolved the issue.

Diagnosis

The drain pump had a wad of hair wrapped around it. This kept it from spinning and pumping the water out. The blockage was deeper than what the customer could reach by just cleaning the accessible filter.

The Repair

• Parts replaced: None required
• Work performed: Reached through the filter neck and cleared the hair blockage with a wire and pair of pliers
• Result: Drain pump restored to normal operation, 5C error cleared

Is It Worth Repairing?

This Samsung front-load washer is a solid mid-range model that typically handles years of regular use well. Since this was just a blockage requiring no parts, it’s definitely worth keeping it running. Samsung washers generally offer good value for repair investments when maintained properly.

Maintenance Tips for Samsung Washers

• Check and clean the drain pump filter monthly to prevent hair and debris buildup
• Run Samsung’s Self Clean+ cycle regularly to prevent odors and residue in front-load models
• Leave the door cracked open after cycles to allow moisture to escape and prevent mold growth

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.