A customer in Alliance, OH called about their GE refrigerator with water running out of the freezer side when plugged in. Our diagnostic revealed the unit needed an updated defrost heater to resolve the drainage issue.
The Problem
The customer reported that water runs out of freezer side when it’s plugged in. This type of water leakage from the freezer compartment typically indicates a defrost system malfunction.
Diagnosis
After examining the GE TPX24BPDABB refrigerator, we determined it needs an updated defrost heater. The existing defrost heater was not functioning properly, causing ice buildup that led to water overflow when the unit attempted to defrost.
The Repair
- Parts needed: Updated defrost heater
- Work identified: Defrost heater replacement required
- Status: Parts ordered for follow-up repair
Is It Worth Repairing?
GE refrigerators are generally well-built appliances that respond well to targeted repairs like defrost system components. The TPX24BPDABB is a solid side-by-side model, and replacing a defrost heater is a cost-effective repair that should restore normal operation for years to come.
Maintenance Tips for GE Refrigerators
- Keep the defrost drain clear by flushing it with warm water every few months to prevent blockages
- Check door seals regularly on GE side-by-side models to maintain proper temperature control
- Clean the condenser coils underneath every 6 months to help the defrost system work efficiently
Appliance Repair in Alliance, OH
Alliance is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.