Appliance Repairs — Week of July 7, 2025 | Stark County, OH

GE dryer (GTD33EASK0WW) — Canton, OH

Reported: The customer reported their GE dryer operates sporadically. Sometimes it will start sometimes it won’t. This intermittent operation made it difficult to rely on the dryer for regular laundry cycles.

Diagnosis: During our inspection, we identified the timer knob as the source of the problem. The knob was failing to make consistent contact, causing the sporadic operation the customer experienced.

Repair: Work: Replaced the timer knob · Parts: WE01X24552 — KNOB MAIN ASM · Result: Dryer now starts consistently and operates normally

LG dishwasher (LDF5545ST/00) — Canton, OH

Reported: The customer reported their LG dishwasher stops running mid cycle or sometimes just after 30 seconds. They suspected it was possibly electrical and had some video of function lights flashing during the malfunction.

Diagnosis: Upon inspection, it looked like the user interface had failed. This control board manages all dishwasher functions and when it fails, it can cause erratic operation including mid-cycle shutdowns and flashing indicator lights.

Repair: Work: Diagnostic evaluation and cost estimate provided · Parts: None – repair declined · Result: Customer will pursue replacing the unit due to repair cost

Kenmore refrigerator (253.54622401) — North Canton, OH

Reported: The customer reported that their freezer door pops open and frost forms. They also noticed the side of freezer is warm to touch in places, which understandably had them concerned about a potential seal or cooling system issue.

Diagnosis: Upon inspection, we found the freezer was too full and preventing the door from closing all the way. When a freezer door can’t seal properly due to overcrowding, warm air enters the compartment, causing frost buildup and making the exterior walls feel warm as the compressor works overtime to maintain temperature.

Repair: Work: Customer education on proper loading · Parts: No parts needed · Result: Door closes properly with adequate clearance

Maytag dryer (LSG7806AAE) — Canton, OH

Reported: When dryer is off there is a strong gas smell. This type of gas odor when the appliance isn’t running indicates a serious safety concern that requires immediate attention.

Diagnosis: Gas alive was no longer available on this unit. This means the gas valve system had failed beyond repair, creating the dangerous gas leak the customer detected.

Repair: Work: Diagnostic evaluation of gas system · Parts: No parts recorded · Result: Customer will need to replace

Maytag dryer (MDE12CSACL) — Canton, OH

Reported: The customer reported that dryer #7 is operating for free. This meant customers could use the machine without inserting coins, resulting in lost revenue for the laundromat operator.

Diagnosis: Upon inspection, we discovered #8 dryer was running without coins. The timer mechanism that controls the coin-operated function had malfunctioned, bypassing the payment system and allowing free operation.

Repair: Work: Installed new timer on dryer #8 · Parts: WP33001275-TORSION TI — timer assembly · Result: Dryer now requires proper coin activation before operating

Maytag washer (MVWC425BW0) — North Canton, OH

Reported: The washer was making a noise during wash cycle that started as a faint squeak a few weeks ago and had gotten very loud in the last 2 weeks. The customer noted it still seemed to be washing clothes fine.

Diagnosis: The clutch assembly had failed, causing the loud noise during operation. This is a common wear item on Maytag washers that connects the transmission to the spin basket.

Repair: Work: Replaced the splutch assembly · Parts: W10721967 — clutch kit · Result: Washer still has a slight squeak when initiating the spin cycle but the main noise issue was resolved

Admiral refrigerator (PDS18SBMCLBS) — Canton, OH

Reported: The customer contacted us because their refrigerator had developed cooling problems. Freezer works fine but fridge doesn’t cool well.

Diagnosis: During our inspection, we determined the evaporator fan seems to have failed. This fan is responsible for circulating cold air from the freezer section into the fresh food compartment, which explains why the freezer maintained proper temperatures while the refrigerator section struggled to stay cool.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Due to the age of the appliance and difficulty of the repair, the customer will likely replace the unit

Whirlpool washer — Louisville, OH

Reported: The customer reported their Whirlpool washer was not spinning. This left wet clothes sitting in standing water after wash cycles completed.

Diagnosis: The washer had a sock stuck in it which kept it from draining. When washers can’t drain properly, the spin cycle won’t engage as a safety feature to prevent damage to the motor and transmission.

Repair: Work: Removed stuck sock from drain system, replaced defrost thermostat in fridge · Parts: WP10442411 — defrost thermostat (refrigerator) · Result: Washer draining and spinning normally, refrigerator defrost cycle restored

Maytag washer (MGDB835DW4) — Canton, OH

Reported: The customer reported their dryer was not working since yesterday. The unit was completely non-functional and displaying error codes when they tried to operate it.

Diagnosis: We found the dryer was plugged into a GFI outlet and the GFI was tripped. Additionally, the unit was showing an AF code, and inspection revealed the vent hose was full of water. The combination of electrical and ventilation issues had shut down the dryer’s operation.

Repair: Work: Reset tripped GFI outlet, drained water from vent hose · Parts: No parts needed · Result: All systems restored to working order

Amana dryer (NED4655EW1) — Massillon, OH

Reported: The customer reported that although the dryer runs and seems to heat, the clothes aren’t drying. It started with just bigger loads taking several times through, but now even small loads are not drying. The dryer is only around 2 years old.

Diagnosis: Upon inspection, we found the vent hose was pinched off due to being too close to the wall. This restriction was preventing proper airflow, causing the moist air to remain trapped in the drum instead of being expelled outside.

Repair: Work: Shortened vent hose to eliminate pinching · Parts: None required · Result: Proper airflow restored, dryer operating normally

Samsung refrigerator (RF268ABRS/XAA) — Canton, OH

Reported: The customer reported their Samsung refrigerator was not cooling in freezer. They called ahead on their land line to schedule the service call.

Diagnosis: Our inspection found the freezer not defrosting. Testing revealed the heater circuit was open, preventing the defrost cycle from completing properly.

Repair: Work: Diagnosed open heater circuit · Parts: No parts recorded · Result: Unable to get heater or fan evaporator cover assembly

Kenmore refrigerator (106.63854302) — Canton, OH

Reported: The customer reported the refrigerator was leaking water. This type of water leak often points to drainage issues within the appliance’s defrost system.

Diagnosis: We found a plugged defrost drain in the freezer. When these drains become blocked, water from the defrost cycle has nowhere to go and backs up, eventually leaking out of the refrigerator.

Repair: Work: Cleared a plugged defrost drain in the freezer and installed a tab on the heater to prevent it from happening again · Parts: LAB-REPAIR APPLIANCE · Result: Water leak eliminated with preventive measure in place

GE dishwasher (GDT580SMF4ES) — Dellroy, OH

Reported: The customer called because their dishwasher isn’t cycling properly. They specifically noted that they do not hear water going into the dishwasher during operation.

Diagnosis: Upon inspection, we found that the wash/circulation pump had failed, preventing the dishwasher from operating correctly. This pump is responsible for drawing water into the unit and circulating it during the wash cycles.

Repair: Result: Repair not possible due to discontinued parts

Samsung dryer (DV45H7000EW/A2) — Carrollton, OH

Reported: The customer reported that their dryer spins but won’t heat. The drum would tumble clothes normally, but no warm air was being generated to dry the load.

Diagnosis: Testing revealed the heating element had failed completely. We also found the idler pulley was worn and needed replacement. During disassembly, significant lint buildup was discovered throughout the cabinet and on the blower vanes.

Repair: Work: Replaced the heat element and idler pulley, cleaned out the lint from the cabinet and brushed the lint off of the blower veins · Parts: DC97-14486A assembly duct heater, DC93-00634A idler pulley · Result: Dryer now heats properly and operates quietly

Viking oven/stove (VGIC48560SS) — East Sparta, OH

Reported: The customer’s Viking dual oven was experiencing multiple issues. The oven smells like gas when turned on, both ovens won’t work at same time, and takes a long time for oven to heat up.

Diagnosis: The oven ignitors had gotten weak. When they don’t draw enough amps, the valve won’t open properly. This causes either slow preheat, gas smell while oven is burning or no light at all. This particular oven had 3 ignitors.

Repair: Work: Replaced all three weak ignitors · Parts: 41-204-NORTON OVEN IGNITOR · Result: After replacing them, the oven lights in 15-30 seconds

Whirlpool dryer (WGD9400SU0) — Canton, OH

Reported: The customer reported their dryer keeps turning off during cycles. Additionally, they had a water filter stuck in their refrigerator that needed attention.

Diagnosis: We found the dryer door latch was misaligned, causing the unit to shut off when it couldn’t maintain a proper door seal. The refrigerator’s water filter was indeed stuck in place and required replacement.

Repair: Work: Adjusted dryer door latch and replaced the fridge filter · Result: Dryer now runs complete cycles without shutting off, and refrigerator has fresh water filtration

Whirlpool refrigerator (ED2FHAXSL03) — Canton, OH

Reported: The customer reported that the ice maker was not working. The unit had completely stopped producing ice, leaving the family without this essential feature during the summer months.

Diagnosis: Upon inspection, we discovered the icemaker coating was coming off. When this happens, the water wicks out and freezes on the housing, preventing the ice maker from functioning properly.

Repair: Work: Complete icemaker replacement with new electronic control · Parts: WPW10190961 — icemaker, W10757851 — electronic control · Result: The new ice maker will work quite well

Whirlpool washer (RTW4340SQ0) — Mechanicstown, OH

Reported: The customer contacted us with a specific need: pressure switch replacement for their Whirlpool RTW4340SQ0 washer.

Diagnosis: Based on the customer’s assessment, the pressure switch needed replacement on this top-load washer model.

Repair: Work: Parts shipped to customer for installation · Result: Customer received replacement components

GE oven/stove (JGS750EEF2ES) — Carrollton, OH

Reported: The customer reported their oven wouldn’t light and the oven light wouldn’t come on. Both the ignition system and interior lighting had failed, making the oven unusable for cooking.

Diagnosis: Testing revealed a failed oven ignitor that couldn’t generate enough heat to open the gas valve, along with a burned-out interior light bulb. The ignitor was the primary issue preventing operation, while the light bulb was a secondary convenience failure.

Repair: Work: Replaced the light bulb and oven ignitor · Parts: WB13K21 igniter oven, 8009 bulb light · Result: Operation is normal

Kenmore refrigerator (59673502200) — Hartville, OH

Reported: The customer reported their Kenmore refrigerator was not getting cold. The unit had stopped cooling entirely, leaving food at room temperature.

Diagnosis: The fridge condenser fan had failed. With the fridge not cooling at all, we also suspected compressor failure. The combination of a failed condenser fan and complete loss of cooling pointed to multiple system failures.

Repair: Work: Diagnostic evaluation of cooling system · Parts: None — fan no longer available · Result: Customer decided to replace the unit

Samsung dryer (DV209AGW/XAA) — Uniontown, OH

Reported: The customer called because their Samsung dryer drum wont turn. The unit would start but the clothes weren’t tumbling at all — a clear sign of a mechanical issue preventing drum rotation.

Diagnosis: Opening up the Samsung DV209AGW/XAA revealed the root cause: the idler pulley was loose and the blower assembly was dragging on the housing and had stopped the motor. The loose pulley allowed the belt to slip, while the misaligned blower created additional resistance that overwhelmed the drive system.

Repair: Work: Tightened the idler pulley assembly and tweaked the frame of the dryer so that it would spin freely · Parts: No parts recorded · Result: Drum now rotates properly, though some operational noise remains

Kenmore dryer (110.76642500) — Magnolia, OH

Reported: The customer had just bought the house and wasn’t sure what was going on with the dryer. When they pushed the button, it wouldn’t start. The door light came on when opened, but the switch was loose.

Diagnosis: Our inspection revealed the door switch had broken. This critical safety component prevents the dryer from starting when the door isn’t properly latched, explaining why the unit wouldn’t respond to the start button despite having power to the door light.

Repair: Work: Replaced the broken door switch · Parts: WP3406107 — door switch · Result: The dryer is operating correctly

Samsung oven/stove (NE58F9500SS/AA-02) — Malvern, OH

Reported: The customer reported their Samsung oven kept tripping the circuit, with no heat but the fan and panel light still functioned normally.

Diagnosis: Due to a loose connection in the terminal block, the power cord had melted and disconnected. This created an electrical fault that was tripping the circuit breaker while still allowing some components to receive power.

Repair: Work: Replaced the terminal block and power cord · Parts: DG96-00173A — Assembly Terminal Block, PT220 — Power Cord · Result: The oven is operating correctly

Samsung refrigerator (RF323tedbsr/aa) — North Canton, OH

Reported: The customer reported that the fresh food fan was inoperable. They thought they needed a new fan and cover replacement to restore proper cooling function.

Diagnosis: Our inspection revealed the evaporator cover fan assembly had failed completely. We also discovered a faulty defrost heat probe and found the defrost drain was plugged, which can cause additional cooling problems and ice buildup issues.

Repair: Work: Installed a new evaporator cover fan assembly, defrost heat probe, and cleared plugged defrost drain · Parts: DA97-12608A cover assembly evap-ref, DA61-06796A clip-drain evap Samsung fridge heat probe-defrost · Result: Fresh food fan restored to proper operation with improved cooling performance

Admiral refrigerator (GSE25GSHBCSS) — Canal Fulton, OH

Reported: The customer reported a short in the front dispenser panel that had been replaced in December. The same issue was happening again, suggesting the original diagnosis may not have been correct.

Diagnosis: During our follow-up visit in July, we found a corroded connection at the door hinge. This corrosion was likely causing the electrical problems that were being blamed on the dispenser panel. The panel replacement done earlier wasn’t addressing the root cause.

Repair: Work: Corrected the corroded connection at the door hinge · Parts: No parts needed · Result: Panel function returned to normal operation

Maytag washer (MVWB835DW5) — Louisville, OH

Reported: The customer reported getting an LF error code on their Maytag washer. They had already changed supply lines and checked inlet filters, but the error persisted.

Diagnosis: The unit displayed error code F3E2. Testing revealed the cold water side had failed on the water valve. This prevented the washer from filling properly and generated a no fill/long fill error code.

Repair: Work: Replaced the failed water valve and ran a calibration cycle on the machine · Parts: W11165546 — water valve · Result: The washer is operating correctly

Whirlpool refrigerator (LFHB2751TF8) — Canton, OH

Reported: The customer reported that their fridge icemaker is loose. The unit was no longer properly secured in its housing, creating operational issues with ice production.

Diagnosis: Upon inspection of the Whirlpool LFHB2751TF8, we determined the ice maker assembly had failed and could not be properly secured. The mounting system was compromised, making replacement the most effective solution.

Repair: Work: Replaced the ice maker · Parts: 243297613 — Ice Maker · Result: Ice maker properly secured and functioning normally

GE dishwasher (GDF620HGJ0BB) — Massillon, OH

Reported: The customer reported a loud vibration when draining water out of dishwasher. This type of noise typically indicates a mechanical issue with the drain pump assembly during the water evacuation process.

Diagnosis: Our inspection revealed that the drain pump was the source of the loud vibration. The pump motor or impeller assembly had developed internal wear or damage, causing it to operate roughly and create excessive noise when attempting to drain water from the dishwasher tub.

Repair: Work: Replaced the drain pump · Parts: WD19X25180 — Drain Pump Kit · Result: Dishwasher is now operating quietly and normal

Maytag washer (Maxima – MHW6000XW2) — Berlin Center, OH

Reported: The customer put clothes in to be washed and it locked them in there, reading codes FO6, FO5, EO1, and EO2 on the screen. The washer wasn’t letting water into the drum. They tried unplugging and plugging back in but that didn’t work.

Diagnosis: We diagnosed error code F6E1 on this Maytag washer. The Motor Control Board (WPW10374126) had failed and was visibly burnt out in several places. This explained why the washer couldn’t operate its cycles properly or fill with water.

Repair: Result: No repair performed — replacement recommended

Samsung dryer (DV350AEW/XAA) — East Canton, OH

Reported: The customer reported their Samsung dryer doesn’t heat. The unit would run through cycles normally but clothes came out still damp and cold.

Diagnosis: I found the high limit thermal fuse had failed, possibly due to the obstructed vent. The customer cleared the vent before I arrived, but the thermal protection had already tripped to prevent overheating damage to other components.

Repair: Work: Replaced the high limit thermal fuse, the heat element, and the idler pulley · Parts: DC96-00887C thermal fuse, DC97-14486A assembly duct heater, DC93-00634A idler pulley · Result: Dryer heating properly restored with clear vent path

Maytag dryer (MDE16CSAYW) — Canton, OH

Reported: The customer reported that their dryer is not heating. This was specifically the downstairs unit in their home. The dryer would run through its cycle but clothes came out still damp because no heat was being generated.

Diagnosis: Our inspection revealed that the heat element assembly had failed. This is the component responsible for generating the hot air that dries clothes. When the heating element fails completely, the dryer will operate normally but produce no heat whatsoever.

Repair: Work: Replaced the failed heat element assembly and the door catch · Parts: WP307178-ELEMENT — heating element assembly, LA-1003-LATCH — door catch · Result: Good to go

Admiral Refrigerator; dishwasher (FGUS2642LF1) — Canton, OH

Reported: This Admiral unit presented with dual problems affecting both appliances. The dishwasher wasn’t cleaning the top rack properly, while the refrigerator’s door panel had stopped functioning entirely.

Diagnosis: For the dishwasher issue, we found the pump intake screen was plugged, restricting water flow to the upper spray arm. The refrigerator problem traced to a failed dispenser module that controls the door panel functions.

Repair: Work: Replaced the refrigerator dispenser module and cleared the dishwasher pump intake screen · Parts: 242074223 — MODULE-DISPENSER · Result: Everything is A-OK and the dishwasher is ready to go

GE refrigerator (GTH18GBDDRWW) — Canton, OH

Reported: The customer reported their GE fridge started making a humming sound yesterday. It stops for a while when they turn it off and then turn it back on. There is no ice maker and it is about 7 years old, but it is still cooling ok.

Diagnosis: The humming noise was traced to a failing evaporator fan motor. This fan circulates air over the evaporator coils to maintain proper cooling throughout the refrigerator compartment. When the motor bearings begin to wear, they create the characteristic humming or buzzing sound that temporarily stops when power is cycled.

Repair: Work: Replaced the evaporator fan · Parts: WR60X31522 — evaporator fan motor · Result: Refrigerator operates quietly with proper air circulation restored

Kenmore washer (110.25132410, 110.65132410) — Canton, OH

Reported: The customer contacted us because their washer was not draining correctly and their dryer was not tumbling at all. Both appliances in the laundry room had failed simultaneously, leaving the household without any way to do laundry.

Diagnosis: On the dryer, we found that the belt had broken completely. During our inspection of the washer, we discovered the hub was stripped. While disassembling the washer agitator, we also found coins trapped in the drum’s coin trap that needed to be cleared out.

Repair: Work: Replaced the dryer belt, tensioner pulley, and support wheels using the Whirlpool dryer repair kit. Broke the agitator to replace the stripped hub. Cleaned coins out of the coin trap in the drum and replaced the mode shifter · Parts: W10913953 actuator, W10528947 hub, 4392065 dryer repair kit, W10752285 wash plate, 279838 element, WP3392519 thermal fuse · Result: Both appliances restored to full working order

Samsung refrigerator (RSG257AARS) — Alliance, OH

Reported: The customer reported that the door alarm keeps going off and the freezer light won’t work. These symptoms typically occur together when the refrigerator can’t detect that the freezer door is properly closed.

Diagnosis: Upon inspection, we found that the magnet had been removed from the reed switch on the freezer door. The reed switch is what tells the refrigerator when the door is closed — without the magnet to activate it, the system thinks the door is always open.

Repair: Work: Set a magnet on top of the door which properly engaged the reed switch · Parts: No parts needed · Result: Problem solved — door alarm stopped and freezer light now functions correctly

GE refrigerator (Cafe CFE28TSHESS) — Massillon, OH

Reported: The customer reported their water filter does not have pressure to push the water out. It makes a weird noise sometimes when trying to get the water out. The hot water won’t work at all. The ice still does though.

Diagnosis: The water supply valve was plugged up. This blockage was preventing proper water flow to the dispenser system while allowing the ice maker to continue functioning normally.

Repair: Work: Turning the water supply valve off and back on resolved the issue · Parts: No parts needed · Result: Water dispenser restored to normal operation

Frigidaire dryer (FEX831CS0) — Canton, OH

Reported: The customer reported that their stackable washer/dryer’s dryer was making a clunking noise when turned on. This type of noise typically indicates worn internal components that create vibration and impact sounds during operation.

Diagnosis: Upon inspection of the Frigidaire FEX831CS0 dryer, we found that multiple key components had reached the end of their service life. The bearing belt, blower wheel, and heat element all required replacement to eliminate the clunking noise and ensure proper dryer function.

Repair: Work: Replaced the bearing belt, blower wheel and heat element · Parts: 131476300 blower wheel, 5300622032 heater coil, 5304457724 dryer preventive maintenance kit, bearing belt · Result: Issue is resolved and dryer is operating correctly

Whirlpool washer (WFW9200SQ02) — Canton, OH

Reported: The customer reported their washer sounds bad during operation.

Diagnosis: We removed a diamond ring from the washer that was causing noise and rattling. The drum bearings are slightly loose, which explains the concerning sounds the customer heard. When it starts to howl in the spin cycle it will be time to replace the washer.

Repair: Work: Removed diamond ring from washer, tested dryer vent (clear) · Parts: No parts recorded · Result: Immediate noise resolved, bearings monitored for future replacement timing

GE refrigerator (GFE29HSDASS) — Akron, OH

Reported: The customer reported that the refrigerator temperature is at 50 degrees even though it is set at 35 degrees. This temperature differential indicated the cooling system wasn’t circulating cold air effectively through the fresh food section.

Diagnosis: Testing revealed the evaporator fan had failed completely. Without this fan running, cold air wasn’t being circulated from the evaporator coils into the refrigerator compartment, causing the warm temperatures despite the thermostat setting.

Repair: Work: Replaced the fridge evaporator fan · Parts: WR60X26866 — DC evaporator fan for fresh food section · Result: Refrigerator now maintains proper temperature at thermostat setting

KitchenAid refrigerator (KFIS25XVWH1) — Canton, OH

Reported: The customer reported their KitchenAid refrigerator was clicking and not freezing. This combination of symptoms typically indicates compressor starting issues that prevent proper cooling.

Diagnosis: We found the start relay had failed, preventing the compressor from running consistently. Additionally, the plastic pan that the defrost water drains into was dry rotted and leaking water onto the fridge floor.

Repair: Work: Replaced the start relay and installed new plastic drip pan · Parts: WPW10197428 start relay, WPW10655368 drip pan · Result: Fridge is operating correctly with normal freezing function restored

Samsung washer (WF350ANW/XAA 02) — Canton, OH

Reported: The customer reported that their Samsung washer won’t spin. The machine would fill with water and agitate but failed to enter the spin cycle, leaving clothes soaking wet at the end of each load.

Diagnosis: We found the drain pump had failed completely. When a washer won’t spin, it’s often because the control board can’t detect that water has been properly drained from the tub. The faulty pump prevented proper drainage, triggering the safety system to stop the spin cycle.

Repair: Work: Replaced the drain pump · Parts: LP054A — washer pump · Result: Issue is resolved

Whirlpool washer (Duet steam WFW9550WW00) — Canton, OH

Reported: The washer had repeated F21 errors despite the filter being cleaned. There was also an F25 error which google says is something about the motor. There was sometimes a grinding sound and a mechanical smell when the motor kicked on to drain the washer.

Diagnosis: The F21 error code on this Whirlpool Duet indicates a drain issue, while the F25 error and grinding sounds pointed directly to drain pump failure. The mechanical smell confirmed the pump motor was overheating and no longer functioning properly.

Repair: Work: Replaced the drain pump · Parts: WPW10730972 — drain pump · Result: Issue is resolved

Maytag washer — Minerva, OH

Reported: The customer contacted us because their washer’s spin cycle doesn’t let all the water out. This left clothes soaking wet at the end of each wash cycle, requiring additional spinning or manual wringing.

Diagnosis: We found that the hub that drives the drum had failed. This component is critical for transferring power from the motor to the drum during the spin cycle. When it fails, the drum can’t reach the high speeds needed to extract water from clothes.

Repair: Work: Replaced the hub that drives the drum · Parts: W10528947-HUB — hub that drives the drum · Result: Now the washer spins full speed. Issue resolved.

Maytag washer (MVWC400XWO) — Louisville, OH

Reported: The customer reported that their washer was not draining out the water. This appeared to be a drainage issue that would typically involve checking the drain pump or hose connections.

Diagnosis: Upon inspection, we discovered the water was off to her washer. This explained why the unit wasn’t functioning properly — without water supply, the washing cycle couldn’t complete normally.

Repair: Work: Restored water supply to the washer · Parts: None required · Result: Problem resolved

Admiral dryer (AED4475TQ1) — Canton, OH

Reported: The customer reported that their dryer was tripping the breaker and sparking. This is obviously a serious safety concern that needed immediate attention.

Diagnosis: The dryer appears to be fine. The problem is that the outlet on the wall is not a dryer outlet. Someone modified the receiver prongs and the cover so that a dryer could plug in to it. It probably just cropped up now because the dryer was moved around. The problem did not arise from the customer or their team, just from the wrong outlet being used for years.

Repair: Work: Diagnosed improper electrical outlet installation · Parts: No parts were needed for the dryer · Result: Recommended landlord have an electrician install a proper dryer outlet

Amana washer (NTW4501XQ0) — North Canton, OH

Reported: The customer reported their Amana washer was not agitating and making noise. The washer would still spin okay, but the agitation cycle wasn’t working properly during the wash.

Diagnosis: The drive pulley was wallowed out on the shaft of the transmission. This wear pattern prevents proper power transfer from the motor to the agitator mechanism, explaining why agitation failed while the spin cycle still functioned.

Repair: Work: Replaced the drive pulley using the cam shifter parts kit · Parts: W10721967 — Clutch Kit · Result: Recalibrated the washing machine and verified proper agitation

Maytag washer (MFW9600SQ1) — North Canton, OH

Reported: The customer reported that their Maytag washer makes a significant rattling banging noise in wash and spin cycle after hiring a company to move it from one house to another. The noise occurred during both wash and spin cycles, indicating damage from the moving process.

Diagnosis: I found that the washer had been dropped in transport and the plate on the bottom of the washing machine had been bent up against the drum. This explained the rattling and banging sounds — the bent plate was making contact with the drum during operation.

Repair: Work: Straightened the plate and refastened it · Parts: No parts needed · Result: The washer operates like new

Whirlpool Washer; dryer (AWNE9RSN115TW01. WED4900XW0) — Homeworth, OH

Reported: The customer reported that their washing machine was not washing properly and clothes were not clean all the way. The dryer was making a high pitch squeak at the beginning of cycles, and they weren’t sure if it was the belt causing the noise.

Diagnosis: For the dryer, we found the drum support wheels and idler pulley components were worn and causing the high pitch squeak during startup. The washer, however, was operating as designed. This particular Whirlpool model is known for poor quality wash performance compared to newer appliances on the market.

Repair: Work: Replaced dryer drum support wheels and idler pulley kit · Parts: 4392065 — dryer drum support wheels and idler pulley kit · Result: Dryer runs quietly without the squeaking noise

Samsung dryer (110.79622800) — Mineral City, OH

Reported: The customer reported that their dryer doesn’t heat while clothes tumble, suspecting the heating unit. The drum was spinning normally, but no heat was being generated during the drying cycle.

Diagnosis: The thermal cutoff on the dryer was blown. This safety component cuts power to the heating element when temperatures exceed safe limits, preventing potential fire hazards. Once tripped, it must be replaced to restore heating function.

Repair: Work: Replaced blown thermal cutoff · Parts: 279769 — thermal cutoff · Result: The dryer is heating and cycling properly

Samsung refrigerator (RF25HMEDBBC) — Malvern, OH

Reported: The customer reported noise from the fan hitting something and the ice maker had quit working. This 4-year-old Samsung refrigerator was experiencing cooling issues alongside the mechanical problems.

Diagnosis: We found ice buildup at the top of the evaporator and in the fan area. The defrost system tested good with no apparent cause for the excessive ice formation. Ice obstruction was blocking the evaporator fan and affecting the ice maker area.

Repair: Work: Cleared ice obstruction from fridge evaporator, installed upgraded drain defrost probe, sealed cracks around ice room, cleared ice maker area of frost and ice · Parts: DA61-06796A — CLIP-DRAIN EVAP Samsung fridge heat probe-defrost · Result: Fan obstruction removed and defrost system upgraded to prevent future ice buildup

Whirlpool dishwasher (WDF540PADB1) — Malvern, OH

Reported: The customer reported their dishwasher will not drain. Standing water remained in the dishwasher after cycles completed.

Diagnosis: We found an obstructed dishwasher drain that was blocking water from flowing out properly. The blockage prevented the normal drain cycle from completing.

Repair: Work: Cleared an obstructed dishwasher drain · Parts: No parts needed · Result: All is well — dishwasher drains properly

Whirlpool washer — Massillon, OH

Reported: The customer reported that the washer doesn’t spin a lot of times and also sometimes doesn’t spin well. They also noted the unit makes a lot of knocking noise when switching cycles.

Diagnosis: During our inspection, the washer had no error codes and completed the manual mode fine. We visually inspected the drive pulley assembly, belt, and shifter but found no obvious issues during our visit.

Repair: Work: Visual inspection of drive pulley assembly, belt, and shifter · Parts: None · Result: Unable to replicate the problem during service call

Whirlpool refrigerator (WRT519SZDW00) — Massillon, OH

Reported: The customer called because their refrigerator was not staying cold. This was a repeat issue we’d seen before on this particular unit.

Diagnosis: The defrost drain was plugged again. Light frost had built up in the freezer compartment as a result. We had previously cleared this same plugged defrost drain back in May, but the blockage had returned.

Repair: Work: Cleared plugged defrost drain successfully · Parts: None · Result: Unable to replicate or conclude the reason it plugged again

KitchenAid dishwasher (KUDS30IXSS4) — Homeworth, OH

Reported: The customer reported that on the top rack, the wheels broke off so they needed it repaired. The broken wheels prevented the rack from sliding smoothly on its rails, making it difficult to load and unload dishes from the upper level.

Diagnosis: Upon inspection, we found the rack adjuster mechanism had failed. The wheels that allow the rack to glide along the dishwasher rails had broken off completely, requiring replacement of the entire adjuster kit.

Repair: Work: Removed the damaged adjuster components and installed the new rack adjuster kit · Parts: Rack adjuster kit · Result: Top rack now slides smoothly in and out with proper wheel function restored

Samsung refrigerator (Rf28hmedbsr) — Massillon, OH

Reported: The customer reported freezer water vibration temperature on ref, and freezer. The control panel wasn’t responding to inputs, making it difficult to adjust settings or run diagnostics on the cooling system.

Diagnosis: Upon inspection, I found that child lock was on which prevented the user interface from operating. Additionally, there was an obstructed defrost drain in the fridge, the ice room needed sealing, and frost had accumulated on the ice maker components.

Repair: Work: Disabled child lock, cleared obstructed defrost drain in the fridge, sealed the ice room with silicone, and cleared frost from the ice maker · Parts: No parts needed · Result: User interface restored to full function, drainage improved, ice room properly sealed

Admiral Refrigerator; dishwasher (FGHD2465NF1A, FGHB2866PF3) — Massillon, OH

Reported: The dishwasher would start but wouldn’t wash a whole cycle and water wouldn’t drain out of the bottom. Meanwhile, the fridge had no water or ice and also sometimes got warm.

Diagnosis: This model fridge had a design flaw in the ice maker cavity that caused it to ice up in the ice room and freeze a large blob of ice on the back of the freezer. For the dishwasher, when replacing the garbage disposal, the plumber failed to remove the plug on the dishwasher drain.

Repair: Work: Installed an updated air handler kit and a new ice maker, corrected the dishwasher drain issue · Parts: 5303918784 — Air Handler Housing, 243297609 — Ice Maker · Result: After correcting the issue, the dishwasher drains properly and the refrigerator cooling system functions normally

Samsung dryer (DV42H5000EW/A3) — Salem, OH

Reported: The customer reported their dryer is not getting hot, clothes damp. The unit would run through cycles normally but provided no heat, making it impossible to dry laundry effectively.

Diagnosis: Testing revealed the heating element assembly had burned out. This is the component that generates the hot air needed to evaporate moisture from clothes during the drying cycle.

Repair: Work: Replaced the heat element · Parts: DC97-14486A — Assembly Duct Heater · Result: Dryer now produces proper heat and dries clothes completely

Admiral refrigerator (FGUS2642LF2) — Salem, OH

Reported: The customer reported that water and ice cube maker don’t work on their Admiral FGUS2642LF2 refrigerator. Neither the water dispenser nor ice maker was functioning properly.

Diagnosis: We tested the water system and found the existing water filter was clogged and restricting flow. A blocked filter prevents water from reaching both the dispenser and ice maker components, causing both systems to fail.

Repair: Work: Replaced the water filter · Parts: WF3CB-PURE SOURCE 3 CS12 — water filter · Result: Water dispenser and ice maker both restored to full operation

Whirlpool dryer (LER5636JQ0) — Canton, OH

Reported: The customer reported that it sounded like the belt was broke on their Whirlpool dryer.

Diagnosis: The dryer was operating correctly at time of service. We disassembled it and made sure that everything was operating freely.

Repair: Work: Disassembled dryer and verified everything operating freely · Parts: None · Result: Dryer operating correctly with no charge to customer

Samsung refrigerator (RF266AEPN) — Canton, OH

Reported: The Samsung fridge was giving an 88 error code where the freezer and fridge temps are displayed. The customer’s husband looked this up and thought it might be a communications error — he unplugged the fridge for 15 minutes to reboot it with no difference. The top bar on the last 8 was blinking on and off. Both freezer and fridge units were still cooling ok, but there was ice buildup on back interior of the fridge and the ice maker had stopped working several months ago.

Diagnosis: The fridge defrost drain was plugged, causing the ice buildup and likely contributing to the error code display issues. When defrost water can’t drain properly, it creates ice formation and can interfere with temperature sensors and other components.

Repair: Work: Cleared the plugged defrost drain, installed a drain probe to prevent future blockages, programmed extended defrost time, replaced evaporator cover and installed updated drain tubes, replaced the ice maker · Parts: DA97-07190G cover assembly evap ref, DA82-01415A water leakage assembly, DA97-07603B ice maker assembly AW4 12V, DA32-00006S temp sensor · Result: Error code cleared, ice buildup resolved, ice maker functional

Whirlpool washer (LSR8433KQ0) — Canton, OH

Reported: The customer reported that the machine will not completely finish a cycle before stopping. Water stays in machine and does not rinse and drain. They had removed a small kids sock in the pump before calling for service.

Diagnosis: Could not replicate the issue while in home. I thoroughly tested the wash and spin function. The customer’s removal of the sock from the pump likely resolved the original drainage problem.

Repair: Work: While attempting to adjust the lid switch, I broke it so I replaced it with no charge to customer · Parts: 3949247V — lid switch · Result: Machine tested properly with new lid switch installed

Frigidaire refrigerator (FGHN2866PF0) — Louisville, OH

Reported: The customer reported their French door refrigerator was leaking water from bottom. This is a common symptom when drainage systems become blocked and water has nowhere to go.

Diagnosis: Upon inspection, we found the defrost drain was plugged and the freezer floor had a large sheet of ice on it. The blocked drain prevented normal defrost water from flowing out of the unit, causing it to freeze and eventually overflow.

Repair: Work: Removed obstruction from defrost drain · Parts: No parts needed · Result: Drainage restored, ice cleared from freezer floor

Whirlpool washer (Duet WFW9151YW00) — East Canton, OH

Reported: The customer reported their washer had not been washing clothes as well lately. That morning it displayed error codes E and F, so they stopped it and restarted following the troubleshooting guide. After running for two minutes, the codes appeared again and the washer stopped working.

Diagnosis: We found multiple error codes stored in the washer’s memory: F1E2, F0E1, LF, and F6E1. These codes pointed to a failed motor control board, which manages the washer’s motor functions and communication between components.

Repair: Result: No repair performed – customer chose replacement over repair

Maytag refrigerator (PTB19BBGRW) — Canton, OH

Reported: The customer reported their refrigerator was warm and things were thawing in the freezer. This combination of symptoms typically points to an air circulation issue between the fresh food and freezer compartments.

Diagnosis: Our inspection revealed the evaporator fan had failed. When this fan stops working, cold air can’t circulate from the freezer to the refrigerator section, causing the fresh food compartment to warm up while items in the freezer begin to thaw.

Repair: Work: Replaced evaporator fan · Parts: WP61004888-MOTOR-EVAP — evaporator fan motor · Result: Proper air circulation restored between compartments

Frigidaire oven/stove (FGF348KSK) — Minerva, OH

Reported: The customer reported that their oven does not stay lit or sometimes light at all. This type of ignition issue typically prevents the oven from maintaining consistent heat for cooking.

Diagnosis: The bake/broil igniter was weak. A weak igniter can’t generate enough heat to properly open the gas valve or maintain a stable flame, causing the lighting and staying-lit issues the customer experienced.

Repair: Work: Installed a new bake/broil igniter · Parts: 5303935066 — Ignitor oven kit with nut · Result: The oven is lighting and operating normally

Admiral refrigerator (LGHT2137NF6) — Alliance, OH

Reported: The customer reported their ice maker not working and believed there was an issue with the fill valve. The ice maker had stopped producing ice entirely.

Diagnosis: I verified that the valve was operating properly and the ice maker was cycling but not calling for water. The fill valve itself was functioning correctly, but the ice maker unit had failed internally and wasn’t requesting water fills during its cycle.

Repair: Work: Replaced the ice maker unit · Parts: 5303918277 — Ice maker kit · Result: The unit is properly filling with water and should be back to normal in several hours

GE washer (GTWN4250D1WS) — Canton, OH

Reported: The customer contacted us because their washer was very very loud and doesn’t sound right when spinning. This was the same unit we had serviced a couple months ago, and it had been running fine and quiet until yesterday when the noise problem suddenly developed.

Diagnosis: Upon inspection, we found the seal was coming up and it was leaking water and rubbing. The root cause was that the wash tub itself had deteriorated to the point where the seal could no longer stay seated properly, allowing water to leak and components to rub against each other during the spin cycle.

Repair: Work: Diagnosed wash tub failure preventing proper seal seating · Parts: No parts recorded · Result: Customer decided to purchase new washer rather than replace wash tub

Kenmore dishwasher (665.13042K114) — Canton, OH

Reported: When starting the wash cycle, it begin to flow water and then it starts making a funny noise. The dishwasher would initiate its cycle normally but developed an unusual sound during operation.

Diagnosis: Testing revealed the wash pump was failing. The pump motor was generating abnormal noise during operation, indicating internal component wear that would require pump replacement to restore normal function.

Kenmore refrigerator (106.64262400) — Clinton, OH

Reported: The customer reported leaking water in the fridge compartment. This type of leak typically indicates drainage issues within the refrigeration system.

Diagnosis: We found the defrost drain was plugged, preventing proper water drainage during the defrost cycle. This blockage caused water to back up and leak into the refrigerator compartment instead of draining properly.

Repair: Work: Cleared the plugged defrost drain and installed a probe on the heater · Parts: 819043-HEAT-PROBE — heat probe · Result: Water now drains properly with added protection against future blockages

Maytag washer (BRAVOS XL) — Massillon, OH

Reported: The customer reported their Maytag BRAVOS XL washer was showing an SD error code and stopping during the spin cycle. This prevented the washer from completing its cycle and properly extracting water from the clothes.

Diagnosis: Upon inspection, we found the basket hub had failed. The basket hub is a critical component that connects the wash basket to the drive system, and when it fails, it can cause the SD error code and prevent the spin cycle from operating correctly.

Repair: Work: Replaced the basket hub · Parts: W10820039 — basket hub · Result: Washer completed full cycle without error codes

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