Samsung Washer Repair – Canton, OH (WA45M7050AW/A4)

A Samsung washer in Canton, OH was displaying 4C and 5C error codes and wouldn’t drain or start any cycle. Our diagnosis revealed a button jammed in the drain pump that caused extensive damage to multiple components.

The Problem

The customer reported what appeared to be a control problem, as the washer won’t drain or start any cycle. The unit was displaying 4C and 5C error codes when we arrived.

Diagnosis

The drain pump had a button jammed in it. This caused the pump DC97-19289A to overheat and fry the board DC97-19289B. The foreign object created a cascade failure affecting both the pump motor and the main control board.

The Repair

• Parts needed: DC97-19289A drain pump, DC97-19289B control board
• Estimated cost: Around $300 for both parts
• Recommendation: Replacement more economical than repair

Is It Worth Repairing?

For this Samsung washer, the repair cost of around $300 for major components like the pump and control board makes replacement the more economical choice. Samsung washers in this age range often face similar cascading failures where one failed component damages others, driving up total repair costs significantly.

Maintenance Tips for Samsung Washers

• Always check pockets thoroughly before loading clothes to prevent small items from jamming the drain pump
• Clean the door seal and drum monthly to prevent buildup that can stress internal components
• Use Samsung-recommended detergent amounts to avoid excessive suds that can trigger error codes

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.