Kenmore Washer Repair (Model 110.20232711) – Louisville, OH

A Kenmore washer in Louisville, OH stopped agitating mid-cycle, leaving clothes soaking wet and unwashed. The transmission was running but the center agitator wouldn’t move. We found the agitator hub splines had completely stripped out.

The Problem

The customer called because their washer would fill and drain but wouldn’t actually wash clothes. The center agitator sat motionless during the wash cycle while you could hear the transmission working underneath. Clothes came out as dirty as they went in, just soaking wet.

Diagnosis

With the lid open during operation, we could see the transmission shaft spinning while the agitator remained completely stationary. The plastic splines inside the agitator hub had worn away over years of use, leaving nothing for the drive shaft to grab onto. This is a common failure point on these older Kenmore top-loaders where the plastic hub eventually gives out.

The Repair

• Parts replaced: WP3951744 — complete agitator assembly
• Work performed: Removed old stripped agitator, installed new assembly with fresh hub splines
• Result: Ran calibration cycle and test wash — full agitation restored

Is It Worth Repairing?

This 2000s-era Kenmore washer is built on the reliable Whirlpool platform and can easily run another decade with proper care. The agitator assembly is a wear item that eventually needs replacement on all top-load washers. At this age, it’s definitely worth fixing rather than replacing the entire unit.

Maintenance Tips for Kenmore Top-Load Washers

• Balance loads properly — off-balance washing accelerates agitator hub wear
• Use only HE detergent in the correct amount to prevent excessive suds that strain the drive system
• Run monthly tub clean cycles with Kenmore’s recommended cleaner, especially important in Stark County’s hard water

Appliance Repair in Louisville, OH

Louisville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.