GE Refrigerator Repair (Model LSS25XSWASS) – Canton, OH

A GE refrigerator in Canton wasn’t maintaining proper temperatures, with the freezer hovering around 33–34°F instead of staying frozen. Our diagnosis revealed a failed defrost heater that prevented the automatic defrost cycle, causing frost buildup and poor cooling performance.

The Problem

The customer reported that their refrigerator wasn’t cold enough and food was starting to warm up. The freezer compartment was reading 33–34°F instead of the proper 0°F range, putting frozen items at risk of thawing.

Diagnosis

Testing revealed the defrost heater had no electrical continuity, meaning it was completely open and unable to function. Without a working defrost heater, ice buildup accumulates on the evaporator coils, blocking airflow and preventing proper heat transfer. The frost acts as insulation, making the compressor work harder while delivering less cooling to both compartments.

The Repair

• Parts replaced: WR51X10055 — defrost heater assembly
• Work performed: Removed old heater, installed new defrost heater, verified electrical connections
• Result: Defrost cycle restored, temperatures returned to normal range, cooling stabilized

Is It Worth Repairing?

This GE side-by-side model LSS25XSWASS is a solid refrigerator when maintained properly. The defrost heater is a common wear item that typically lasts 8-12 years, and replacing it extends the unit’s life significantly. For a refrigerator this age, the repair makes good financial sense compared to replacement.

Maintenance Tips for GE Refrigerators

• Clean the condenser coils underneath every 6 months — GE models with bottom-mount coils collect dust quickly in Stark County’s seasonal conditions
• Check door seals regularly and clean with mild soap — the LSS25XSWASS has large door gaskets that can accumulate debris
• Replace the water filter every 6 months to maintain proper flow to the ice maker and dispenser

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.