Appliance Repairs — Week of October 6, 2025 | Stark County, OH

Frigidaire refrigerator (LGHB2869LF4) — Akron, OH

Reported: The customer reported their refrigerator was not cooling at all. Ice was melting in the freezer, indicating a complete loss of cooling capacity throughout the unit.

Diagnosis: Testing revealed the defrost thermostat had failed. When this component fails, it disrupts the defrost cycle, which can prevent the refrigerator from maintaining proper temperatures and cause cooling issues.

Repair: Work: Replaced the defrost thermostat · Parts: 242046001 — defrost thermostat · Result: Refrigerator restored to proper cooling operation

Kenmore washer (796.41182311) — Akron, OH

Reported: The customer reported that they washed a blanket that came apart, and now the washer was full of lint and wouldn’t drain. The machine was unable to complete its cycle due to the drainage blockage.

Diagnosis: We found that lint from the disintegrated blanket had clogged both the drain filter and accumulated inside the spin basket. This debris was preventing water from draining properly during the wash and spin cycles.

Repair: Work: Cleared drain filter as well as lint from inside spin basket · Parts: No parts needed · Result: Washer is now operating correctly

Admiral washer (LNC6740A71, SERIAL 39K286379, AED4675YQ1.) — Akron, OH

Reported: The customer reported that the washer had water coming in fine but does not cycle, and they had tried all the settings. The dryer also wasn’t doing its thing and wasn’t drying anything, so they suspected the heating element might be the issue.

Diagnosis: We found that the dryer was actually running and heating properly, but it had a plugged vent that was preventing proper airflow and drying performance. The washer issue traced back to a faulty timer that wasn’t advancing through the wash cycles.

Repair: Work: Cleaned out the plugged vent · Result: Dryer restored to proper drying performance; washer timer replacement scheduled

Admiral Refrigerator; range (STOVE. FGF326ASJ, TBX18JABARWW) — Akron, OH

Reported: The customer reported that their Admiral stove control panel falls in when pressed, making it difficult to operate. Additionally, their refrigerator doesn’t seal properly, which affects cooling efficiency and energy costs.

Diagnosis: On the stove (model FGF326ASJ), we found the control board and overlay needed replacement to fix the falling control panel issue. For the refrigerator (model TBX18JABARWW), the door was hanging improperly due to a loose bottom hinge where it fastens to the frame. The frame showed rust damage that prevented the hinge from tightening down securely, and the door seal also needed replacement.

Repair: Result: After our diagnostic visit, HPM confirmed warranty coverage would handle the necessary repairs

Amana refrigerator (AFI2538AEW4) — Alliance, OH

Reported: This Amana refrigerator was experiencing complete system failure with alarm, lights, not cooling, no water. When unplugged and plugged back in it turns on a bit then back off.

Diagnosis: The erratic power cycling and multiple system failures indicated main control board failure. The board was unable to maintain consistent operation, causing the refrigerator to lose cooling, water dispensing, and proper electrical function.

Repair: Work: Replaced the main control board · Parts: WPW10310240 — main control board · Result: All systems restored to normal operation

Maytag dryer (MGDC215EW1) — Alliance, OH

Reported: The customer reported their dryer turns on and spins but will not dry clothes. The unit was running through cycles normally but clothes were coming out still wet after full drying cycles.

Diagnosis: Testing revealed the high limit thermal fuse was faulty. This safety component had tripped and remained open, preventing the heating element from receiving power. The cycling thermostat also showed signs of wear and needed replacement.

Repair: Work: Replaced faulty thermal fuse and cycling thermostat · Parts: 279769 — high limit thermal fuse and cycling thermostat · Result: Unit is heating correctly after repair

Frigidaire washer (417.41122410) — Alliance, OH

Reported: The customer reported a door latch issue with their Frigidaire washer. The door wouldn’t latch properly, preventing the wash cycle from starting.

Diagnosis: It appears that the catch was flipped around and caused damage to the latch when it couldn’t shut all of the way. This improper alignment damaged the locking mechanism beyond repair.

Repair: Work: Replaced door latch · Parts: 131763256 — Door Lock/Switch Assembly · Result: Door now latches securely and washer operates normally

Samsung Washer; dryer (WA50R5200AW/US) — Alliance, OH

Reported: The Samsung washer drum was constantly coming unbalanced and would not spin out. It looked unbalanced in the washing machine while idle. The Whirlpool dryer (model MEDX655DW1) was not heating properly and clothes were taking forever to dry.

Diagnosis: The Whirlpool dryer vent was heavily obstructed, which was causing the poor heating and extended dry times. For the Samsung washer, the constant unbalancing and failure to spin out pointed to most likely needing shock absorbers.

Repair: Work: Cleared the heavily obstructed dryer vent · Parts: No parts used · Result: Verified the dryer heat was not shorted and it was heating properly — operating great after vent cleaning

Samsung refrigerator (RF26XAERSXAA) — Atwater, OH

Reported: The customer reported their refrigerator was not cool enough and wouldn’t go below 58 degrees. This temperature is far too warm for safe food storage and indicates a serious cooling system problem.

Diagnosis: Inspection revealed a plugged defrost drain in the fridge compartment. When defrost drains become blocked, water can’t properly evacuate during defrost cycles, leading to ice buildup and airflow restrictions that prevent proper cooling. The evaporator cover was also damaged and needed replacement.

Repair: Work: Cleared a plugged defrost drain in the fridge and installed a new evaporator cover · Parts: DA97-07185C — Cover Assembly-Evap Ref · Result: Refrigerator returned to proper cooling temperatures

GE Washer; dryer (DBXR463EG1WW, GTWN7450H1WW) — Canton, OH

Reported: The customer reported that the dryer doesn’t heat. The unit would run through cycles but clothes remained wet at the end, indicating a complete loss of heating function.

Diagnosis: Upon inspection of the GE dryer, we identified that the timer knob assembly had failed. The knob wasn’t properly engaging the timer mechanism, preventing the heating elements from receiving the correct signals during the drying cycle.

Repair: Work: Replaced knob on dryer and connected it in a new location · Parts: WE1M654 — Timer Knob Assembly (White) · Result: Dryer now heats properly through all cycles

Uline under counter refrig (29f) — Canton, OH

Reported: The customer called because nothing was working on their Uline model 29f under counter refrigerator. The unit had no cooling, no compressor operation, and showed no signs of electrical activity.

Diagnosis: Testing revealed the cold control had failed completely. This component regulates the refrigeration cycle, and when it fails, the entire system shuts down. The failed cold control was preventing any power from reaching the compressor and other cooling components.

Repair: Work: Installed new cold control · Parts: Cold control · Result: Refrigerator restored to normal operation

GE washer (GTW330ASK0WW) — Canton, OH

Reported: The customer reported their washer won’t operate after washing a comforter. This type of symptom often points to mechanical issues or safety lockouts triggered by overloading.

Diagnosis: Everything seems to be in place under the machine. We ran it and checked for leaks. Machine seems to be working correctly at this point. There is evidence of oil seepage from the transmission.

Repair: Work: Diagnostic inspection, operational testing, leak check · Parts: None required · Result: Machine running normally, 90 day warranty on service call

Maytag washer (MVWB750YW0) — Canton, OH

Reported: The customer reported their washer was very noisy on spin cycle and the noise had been getting worse. The machine was still washing clothes though, so they wondered if it might be a belt and/or drive pulley causing the problem.

Diagnosis: When we opened up the Maytag MVWB750YW0, we found the bearings had failed. This is a common cause of loud spinning noises in top-load washers, and the sound typically gets progressively worse as the bearings deteriorate further.

Repair: Work: Replaced the bearings · Parts: W10435302 bearing, WR17X12138 bucket auger assembly · Result: Washer now operates quietly through all cycles

Maytag Washer; refrigerator (MAV6451AWW) — Canton, OH

Reported: The customer reported their washer was not spinning. Water and drain seemed to function, but spin was not. It almost seemed that it had gone off center.

Diagnosis: Upon inspection of the Maytag MAV6451AWW, we found the thrust bearing assembly had worn out, allowing the drum to shift position during the spin cycle. The drive belt also showed signs of wear and needed replacement to restore proper operation.

Repair: Work: Installed thrust bearing kit and belt · Parts: 12002213-KIT-BEARNG — thrust bearing kit, WP22003483-BELT-DRIV — drive belt · Result: Issue is resolved and operation is normal

Samsung washer (WF42H5600AP/A2) — Canton, OH

Reported: The washer doesn’t unlock at the end of the cycle. This left the homeowner unable to access their clean laundry, with the door remaining securely locked even after the wash cycle had completed.

Diagnosis: This is caused by a main Control Board failure. The control board sends signals to the door lock mechanism to release at the proper time. When this board malfunctions, it fails to send the unlock command. Sometimes the door lock will fail, but that typically will prevent the washer from cycling at all, not failing to unlock at the end of the cycle.

Repair: Work: After installing a new board, the issue is resolved · Parts: DC92-01621C — Main PCB Assembly, WP8182634 — Latch · Result: The washer is operating and cycling correctly

Whirlpool washer (RTW4516FW1) — Canton, OH

Reported: The customer had just moved into the home and found their washer won’t complete a wash cycle. Doesn’t matter if it’s on a different setting. The unit was throwing an F8E1 error code indicating a fill problem.

Diagnosis: The F8E1 error code pointed to a fill issue, but the real culprit was the drain pipe installation. The drain pipe was too short, which caused the washer to siphon empty during the wash cycle. This prevented the unit from maintaining proper water levels to complete the cycle.

Repair: Work: Installed a longer stand pipe · Parts: Drain pipe-Extension · Result: The issue is resolved and the washer completes full cycles

LG dryer (DLG788WM. Whirlpool. M. Gew9200lW1) — Canton, OH

Reported: The customer reported their LG dryer was not heating up. The unit would run through cycles but clothes came out damp and cold.

Diagnosis: Upon inspection, we found this LG gas dryer had no gas connection. Without a proper gas line hookup, the burner assembly cannot ignite to produce heat for the drying cycle.

Repair: Work: Diagnosed gas connection issue · Parts: No parts recorded · Result: Customer advised gas line installation required

Whirlpool dishwasher (WDT920SADE3) — Canton, OH

Reported: The customer reported that dishes are not getting clean, seems like not enough water pressure. This type of symptom typically points to issues with the dishwasher’s circulation system.

Diagnosis: Our inspection found that the wash pump failed. The wash pump is critical for circulating water through the spray arms with adequate pressure to clean dishes effectively.

Repair: Work: Diagnostic service only · Parts: None — customer opted for replacement · Result: Customer choosing to replace the unit

GE washer (GFWN1600J1WW) — Canton, OH

Reported: The door was missing from the GE washer. The customer also had questions about other GE washers in the facility and wanted our technician to evaluate the condition of multiple units in Manor 3 on the 2nd floor.

Diagnosis: With the door completely missing from the machine, the washer was inoperable and unsafe. A missing door indicates either damage from misuse, wear over time, or potential issues with the door hinge system that led to complete failure.

Repair: Work: Equipment assessment and consultation · Parts: None · Result: Customer chose to replace units

Maytag washer (MAH5500BWW) — Carrollton, OH

Reported: The customer contacted us because their Maytag washer was not locking. This prevented the wash cycle from starting, leaving them unable to use the machine.

Diagnosis: We inspected the door latch mechanism and found the door latch lock assembly had failed. This component is essential for securing the door and allowing the washer to operate safely.

Repair: Work: Replace the door latch lock assembly · Parts: WP22003593 — door latch lock assembly · Result: Washer is functioning normally. Hot and cold water valves check okay, wash and spin check okay, drain check okay.

Whirlpool washer (WFW72HEDW0) — Deerfield, OH

Reported: The customer reported that their Whirlpool washer won’t fill up. They had already checked the trap and cleaned it, and noted they had to remove the top to unlock the door. The unit was making humming sounds during operation.

Diagnosis: Upon inspection, we found that the hot water line had broken off of the soap dispenser. This break prevented proper water flow into the machine, causing the fill issues and the humming sound as the unit attempted to cycle without adequate water supply.

Repair: Work: Replaced the broken dispenser with hot water line connection · Parts: W10575334 — soap dispenser assembly · Result: Unit cycling properly, ran automatic diagnostic test to verify complete function

Maytag dishwasher (MDB4949SDM1) — East Rochester, OH

Reported: The customer called because their dishwasher smells funny and was smokin. These are classic warning signs of electrical issues that require immediate attention for safety reasons.

Diagnosis: The circuit board had a loose connection in burnt the board and wiring harness. This type of electrical failure creates both the burning smell and visible smoke the customer experienced. When circuit boards overheat due to loose connections, they can damage surrounding components.

Kenmore Washer; Dishwasher; not listed (110.20902990, LDF7561ST) — East Sparta, OH

Reported: The customer reported that their LG dishwasher was not draining properly. Additionally, their Kenmore washing machine was producing a burning rubber smell during operation, which is always a concerning symptom that requires immediate attention.

Diagnosis: For the dishwasher, we discovered suds build up that had run under the unit and leaked into the tray. This caused the float to trigger a leak error code, preventing normal operation. The washing machine revealed more serious issues: the motor was overheating and the clutch was slipping, both critical mechanical failures that explained the burning rubber odor.

Repair: Work: After clearing the water from the tray, the dishwasher is operating correctly

Whirlpool washer (WTW7300XW2) — Homeworth, OH

Reported: The customer reported that their washer stopped and got this code: F then 51 flashes. Their website research indicated this happens when there is a motor rotor position sensor (RPS) failure.

Diagnosis: Upon inspection, we discovered the bearings have failed on the washer. While the F51 error code pointed to a sensor issue, the root cause was bearing failure, which affects the motor’s ability to maintain proper rotor position sensing.

Frigidaire washer (LTF2140FS1, LEQ1442ES1) — Louiscville, OH

Reported: The customer contacted us because their Frigidaire washer’s wash cycle keeps stopping. This intermittent operation was preventing them from completing normal laundry loads.

Diagnosis: Our technician evaluated the washer to identify the cause of the stopping cycles. After assessment, we provided the customer with repair options and recommendations.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Customer chose to replace the machine

Admiral commercial washer and dryer (MAH22PDAWW0) — Louisville, OH

Reported: The customer reported dryer 13 wouldn’t start, washer 45 had water coming out along the underside of the soap dispenser, and dryers 1, 5, 6, and 14 had intermittent no heat issues. Multiple units in this commercial laundry setup were experiencing problems simultaneously.

Diagnosis: Dryer 13 had a wire pulled off the start switch. Washer 45 had socks stuck in the drum against the dispenser hose, causing water to back up and overflow in the dispenser. The bearings in washer 45 were also failing — the drum was quite loose and didn’t sound good. Dryer 12 wouldn’t power on due to a loose connection on the timer. Dryer 14 was making scrubbing noises because the door was pushing the door switch into the drum.

Repair: Work: Reconnected wire on dryer 13 start switch, removed socks from washer 45 drum, tightened timer connection on dryer 12, tweaked dryer 14 door alignment · Parts: Commercial laundry repair service · Result: Dryer 13 operational, dryer 12 powering on, dryer 14 no longer making noise, washer 45 taken out of service due to bearing failure

JennAir refrigerator (JFI2589AES) — Louisville, OH

Reported: The customer reported that the freezer was not working and not staying cold. The refrigerator section seemed to maintain proper temperature, indicating a partial cooling system failure.

Diagnosis: We tested the compressor start circuit and found the start relay had failed. This component is essential for initiating compressor operation, and when it fails, the compressor cannot start properly, leading to inadequate cooling in the freezer compartment.

Repair: Work: Replaced the start relay · Parts: WPW10197428 — start relay · Result: Compressor cycling restored, freezer temperature returning to normal

Whirlpool refrigerator (W1TXNMFWQ00) — Louisville, OH

Reported: The customer reported their approximately 9-year-old refrigerator wasn’t cooling well. Water was freezing on the freezer floor, and the fan was frosted over in the top freezer compartment.

Diagnosis: We found a plugged defrost drain causing water to accumulate and freeze on the freezer floor. The evaporator fan motor had also failed, which explained the poor cooling performance. When defrost drains plug, water backs up and can damage fan motors or cause excessive frost buildup.

Repair: Work: Cleared the plugged defrost drain and cleared frost from the freezer, then installed the new fan motor · Parts: WPW10189703 — evaporator fan motor · Result: Refrigerator restored to proper cooling operation

Admiral dishwasher (SHE3ARF6UC/22) — Louisville, OH

Reported: The customer contacted us about an E09 error displaying on their Admiral dishwasher. The unit was not functioning properly due to this error code.

Diagnosis: Our inspection revealed that the pump and heater assembly was bad. This failure was causing the E09 error code to appear on the display.

Repair: Work: Diagnostic service only · Parts: None — customer opted for unit replacement · Result: Customer decided to replace the unit

Whirlpool Washer; dryer (LT7000XVW0) — Louisville, OH

Reported: The customer wasn’t sure of what’s wrong with it. The unit was from prior tenants who had left it behind when they moved out.

Diagnosis: Upon inspection, we found the spin basket is broken. This is a critical component that holds and spins the clothes during the wash cycle.

Repair: Work: Diagnostic evaluation only · Parts: None · Result: Due to the cost of the parts and age of the washer, the customer decided to replace it

Frigidaire washer (ATF6700FS1) — Louisville, OH

Reported: The customer reported no error codes, just the washer shutting off during operation. They suspected the spin cycle wasn’t reaching proper speed and noted bearings were leaking.

Diagnosis: Upon inspection, we found the door lock mechanism was failing, causing the washer to shut off as a safety feature when it couldn’t maintain a proper seal during operation.

Repair: Work: Replaced door lock · Parts: Door lock assembly · Result: Door lock functioning properly

Admiral refrigerator (FFHS2622MWD) — Magnolia, OH

Reported: The refrigerator was freezing the food instead of maintaining proper refrigeration temperatures. This typically indicates an issue with airflow control between the freezer and refrigerator compartments.

Diagnosis: Upon inspection, we discovered the linkage on the damper had come loose. The damper controls airflow between compartments, and when its linkage fails, cold air flows unrestricted into the refrigerator section, causing food to freeze.

Repair: Work: Reconnected the loose damper linkage · Parts: No parts needed · Result: Damper operation restored, proper temperature control returned

Whirlpool washer (4217141) — Magnolia, OH

Reported: The customer reported that their washer won’t finish running through the cycle. It starts and shuts itself off.

Diagnosis: The lid switch was failing to maintain proper contact, causing the washer’s safety system to interrupt the cycle. This is a common safety feature that prevents the washer from operating with an open lid, but when the switch malfunctions, it can stop cycles even when the lid is properly closed.

Repair: Work: Replaced the lid switch · Parts: 3949247V — lid switch · Result: Washer now completes full cycles without interruption

Frigidaire dryer (FAQE7001LW0) — Massillon, OH

Reported: The customer reported that the dryer is getting too hot and melting clothes. This is a serious safety issue that indicates the temperature control system has failed.

Diagnosis: We found that both the safety thermostat and thermistor had failed, allowing the dryer to exceed safe temperature limits. During our inspection, we also discovered that the vent is loose inside the wall, which could contribute to heat buildup and should be repaired.

Repair: Work: Replaced the safety thermostat and the thermistor · Parts: 3204267 safety thermostat, 134587700 thermistor · Result: Temperature control restored to safe operating levels

Admiral oven/stove (FGF348KCN) — Massillon, OH

Reported: The customer reported that their oven doesn’t light. This is a common issue with gas ovens when the ignitor weakens over time and can no longer generate enough heat to open the gas valve.

Diagnosis: Testing confirmed the oven ignitor was no longer functioning. The ignitor is the glowing element that heats up to ignite the gas when you turn on the oven. When it fails, the safety system prevents gas flow, leaving you with no heat.

Repair: Work: Replaced oven ignitor · Parts: 5303935066 — Ignitor oven kit with nut · Result: Ignition is now within 30 seconds and preheat is within 10 minutes

Samsung refrigerator (rf260beaebc) — Massillon, OH

Reported: The homeowner reported water leaking and collecting at bottom of fridge under tray again. It appeared to be running fine for awhile but the leak must have been really gradual.

Diagnosis: We found the defrost drain was plugged, which was causing water to accumulate under the CoolSelect Pantry Drawer. This is a common issue in Samsung refrigerators where debris blocks the drain line and prevents proper water drainage during defrost cycles.

Repair: Work: Cleared plugged defrost drain and installed updated Samsung defrost drain heat probe · Parts: DA61-06796A — Samsung fridge heat probe defrost drain clip · Result: Water drainage restored to proper operation

Samsung dishwasher (DW80K7050UG) — Massillon, OH

Reported: The customer reported their Samsung dishwasher was not draining. They also had a clothes washer with a broken seal that wasn’t currently leaking due to duct tape repair, but wanted it fixed if the cost wasn’t too expensive.

Diagnosis: Our inspection revealed the dishwasher’s drainage system needed attention. For the washer, we identified the door seal needed replacement to restore proper function.

Repair: Work: Dishwasher drainage repair and washer seal replacement · Parts: WPW10111435 — door bellow/seal · Result: Both appliances restored to proper working condition

Admiral dryer (NED4655EW1) — Minerva, OH

Reported: The customer reported their Admiral dryer was spinning but not heating. The drum would tumble clothes normally, but no heat was being generated to dry the load.

Diagnosis: When we tested the dryer, all internal components checked fine. The heating element, thermal fuses, and control circuits were all functioning properly. Further investigation revealed the circuit breaker supplying power to the dryer in the mobile home was faulty, interrupting the electrical supply needed for the heating function.

Repair: Work: Diagnosed faulty circuit breaker in mobile home · Parts: None — issue was with home electrical system · Result: Customer referred to electrician for breaker replacement

Frigidaire dryer (FAFW3577KW0) — Minerva, OH

Reported: The customer reported their dryer was hard to describe but wouldn’t shut off. The only way they could get it to dry was to put it on the timer setting which is only 15 minutes. There was a whole set of lights that kept blinking constantly.

Diagnosis: The control board was malfunctioning, causing the erratic behavior with the cycle controls and display lights. When the main control board fails on these Frigidaire models, it can’t properly communicate with the other components, leading to the continuous light blinking and inability to complete normal cycles.

Repair: Work: Installed remanufactured board from Servicer Parts · Parts: 137007010 — PC Board (remanufactured) · Result: Issue is resolved — dryer now operates normally on all cycles

Admiral Dishwasher; range (FGGF3054MWE, SHS5AVL2UC/22) — Minerva, OH

Reported: The homeowner reported their oven won’t light and dishwasher wont drain. Two separate appliances, but both critical to daily kitchen operations.

Diagnosis: On the range, the oven igniter had failed and wasn’t generating enough heat to open the gas valve. For the dishwasher, the drain pump had stopped working, leaving standing water in the bottom of the unit.

Repair: Work: Replaced oven igniter and installed new drain pump · Parts: 316489403 ignitor, 00631200 drain pump · Result: It lit in 45 seconds and preheated to 350° in 9 minutes

Admiral refrigerator (Dfe29jmdces) — Minerva, OH

Reported: The customer reported that the bottom drawer was freezing food while the top shelf was only at 52°. This temperature imbalance indicated poor air circulation within the fresh food compartment.

Diagnosis: We found that the fresh food evaporator fan had failed. This is a common issue with these models and causes uneven cooling throughout the refrigerator compartment.

Repair: Work: Replaced the fresh food evaporator fan · Parts: WR60X26866 — Fresh Food Evaporator Fan · Result: Proper air circulation restored throughout the refrigerator

GE refrigerator — Minerva, OH

Reported: The customer reported water leaking under the crisper drawer. This is a common issue with French door refrigerators when the defrost system can’t drain properly.

Diagnosis: The defrost drain was plugged. We also found the rubber flap in the back that causes it to plug was not functioning correctly, allowing debris to accumulate and block the drain line.

Repair: Work: Removed the crisper drawer and cleared the drain. Also cleared the rubber flap in the back that causes it to plug · Parts: No parts required · Result: Water drainage restored to normal operation

Kenmore dishwasher (665.16022400) — Minerva, OH

Reported: The customer reported their dishwasher won’t start cycle and the clean light just blinks. This blinking pattern typically indicates an internal error code that prevents normal operation.

Diagnosis: The unit was displaying error code for heating circuit failure. However, when we tested the heating circuit, it checked out normal. This pointed to a failed control board that was incorrectly reading the heating circuit status and preventing the dishwasher from starting.

Repair: Work: Diagnostic testing of heating circuit and control board · Parts: None – control board no longer available · Result: Customer referred for replacement options due to discontinued parts

GE washer (GHWN4250D1WW) — Navarre, OH

Reported: The customer contacted us because their GE washer would fill up with water but won’t agitate. The machine was taking in water normally but failing to move the clothes during the wash cycle.

Diagnosis: Upon inspection, we found that the drive motor has failed. This motor is responsible for powering the agitation mechanism that moves clothes through the wash water. When it fails, the washer can still fill with water but cannot perform the washing action.

LG washer (Wm2101hw) — Navarre, OH

Reported: The customer reported that the code flashes OE and water is still in the tub. They had checked the outlet filter in the front and found nothing there. The washer did get it to spin but then was leaking water from under the unit. The tub was making more noise in the spin cycle, and this had happened about three weeks ago with the OE code before seeming ok.

Diagnosis: When we arrived, the washer was draining properly at time of service call. The intermittent nature of the OE code suggested potential control board issues, but the control board was no longer available (NLA) for this model.

Repair: Work: Demonstrated how to force drain the washer · Parts: No parts used · Result: Advised customer to continue using the washer and monitor performance

Whirlpool dishwasher (WDT920SADM0) — North Canton, OH

Reported: The customer reported their dishwasher was leaking out the bottom front. Water was pooling on the kitchen floor after each wash cycle.

Diagnosis: Upon inspection, we found the lower spray arm was split and spraying water directly at the door. This misdirected water spray was hitting the door seal area and leaking onto the floor instead of draining properly through the dishwasher’s normal drainage system.

Repair: Work: Replaced the split lower spray arm · Parts: W10837249 — lower spray arm · Result: After replacing it, the issue is resolved

Samsung dishwasher (DW80J3020US) — North Canton, OH

Reported: The customer reported that the door will not latch closed. Its like a piece broke off. It’ll still run but water would get everywhere. The dishwasher was technically functional but couldn’t be safely operated due to the faulty door mechanism.

Diagnosis: Upon inspection, we found the latch was jammed, possibly in the locked position, and would not lock the door shut. The mechanism needed to be disassembled to identify and correct the underlying issue preventing proper door closure.

Repair: Work: Disassembled and corrected the jammed latch mechanism · Parts: None required for this repair · Result: The dishwasher is operating correctly with proper door latching function

Samsung washer (WF42H5400AF/A2) — North Canton, OH

Reported: The customer reported a code 5E with the washer not draining. They had already tried troubleshooting from the manual with no luck, checked for kinks in exterior hoses, and attempted a rinse/spin short cycle. The same code persisted, the cycle couldn’t complete, and the door remained locked.

Diagnosis: Upon inspection, we found the filter on the washer was plugged. This blockage prevented proper drainage, triggering the 5E error code and preventing the cycle from completing normally.

Repair: Work: Drained washer and successfully cleared the screen · Parts: No parts required · Result: Issue resolved and operation returned to normal

Samsung refrigerator (RF24FSEDBSR/AA 17) — North Canton, OH

Reported: The customer reported that their ice maker quit working. In an attempt to resolve the issue, they used a hair dryer to melt accumulated ice in the ice maker compartment.

Diagnosis: Upon inspection, we found that the customer had destroyed ice room components with the hair dryer. The heat damage was extensive enough that the ice maker system could not be restored to working condition with available repair options.

Repair: Work: Diagnostic evaluation of damaged ice maker components · Parts: None — no parts were available for this repair · Result: Unable to complete repair due to extent of heat damage

Whirlpool washer (WHD5090GW0) — Salem, OH

Reported: The customer reported their dryer in Salem was still not working properly after running it for over an hour — it was still not drying.

Diagnosis: The dryer was heating normally. Heat pump dryers do not get as hot as conventional dryers, which explains the extended drying times the customer was experiencing.

Repair: Work: Verified heat pump dryer operation was normal · Parts: No parts needed · Result: Customer educated on heat pump dryer characteristics

Samsung refrigerator (Rf4287hars) — Tallmadge, OH

Reported: The customer reported their Samsung refrigerator’s ice maker quit working. They could hear sounds like water was trying to get to it but no ice cubes were being made. The issue started after their power went out for a while.

Diagnosis: Following the power outage, the ice maker assembly had failed. While water was attempting to reach the unit, the ice maker could not complete its cycle to produce ice cubes.

Repair: Work: Replaced the ice maker · Parts: DA97-07365G — ASSY ICE MAKER AW3 120V · Result: Unit is cycling properly and should be producing ice within the next 24 hours

Frigidaire Refrigerator; dishwasher (LGHB2867PF3. Dishwasher. FGID2474QF0B) — Uniontown, OH

Reported: The customer contacted us because the temp. of refrigerator will not go down and water will not go down in dishwasher. These are two separate appliances experiencing distinct issues that required individual diagnosis and repair approaches.

Diagnosis: We replaced the defrost thermostat on the fridge — it was clearly bad. For the dishwasher, we found that the dishwasher is draining fine, and we suspect the turbidity sensor is actually what’s causing the issue.

Repair: Work: Replace the defrost thermostat on the fridge · Parts: 242046001 — defrost thermostat · Result: Refrigerator temperature control restored; customer will run dishwasher and touch back with us

Whirlpool dishwasher (WDT710PAYM5) — Uniontown, OH

Reported: While running last night it sounded like something blew up and the machine stopped. After opening the door it smelled like something had burned inside. None of the controls are functioning now.

Diagnosis: Main control board and harness were fried. The electrical failure was severe enough to damage both the control board and its wiring harness, causing the complete loss of functionality.

Repair: Result: Customer will replace unit

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