Kenmore Dishwasher Repair – Salem, OH (665.13963K015)

We responded to a service call in Salem, OH for a Kenmore dishwasher that starts to cycle then shuts off, then goes into drain mode. Our diagnosis revealed a failed user interface that was causing the unit to abort its wash cycles.

The Problem

The customer reported their Kenmore dishwasher starts to cycle then shuts off, then goes into drain mode. This pattern prevented any normal wash cycles from completing.

Diagnosis

The user interface appears to have failed. Several of the lights on it stay lit constantly and it appears to be aborting the cycle due to a stuck key. The control panel was sending continuous signals that caused the dishwasher to terminate wash cycles prematurely.

The Repair

• Parts replaced: No parts recorded
• Work performed: Diagnosed failed user interface
• Result: Customer will replace the unit

Is It Worth Repairing?

For this older Kenmore model, replacing the entire user interface assembly would likely cost more than the dishwasher’s remaining value. These control panels can be expensive, and on units this age, other components may fail soon after. The customer made the right call to replace rather than repair.

Maintenance Tips for Kenmore Dishwashers

• Keep the control panel dry — moisture can damage electronic components and cause button malfunctions
• Clean the door seals regularly to prevent water from reaching the control electronics
• Avoid pressing buttons with wet hands or excessive force, which can damage the interface over time

Appliance Repair in Salem, OH

Salem is in Columbiana County — an area we cover regularly from our base in Louisville, OH. We also serve East Liverpool, Lisbon, and Wellsville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.