GE Range Repair – Massillon, OH (CGS985SET2SS)

A GE range on Perry Drive NW in Massillon was turning on but not reaching proper temperature, with inconsistent baking and occasional shutdowns. Our diagnosis revealed a weak igniter that wasn’t drawing enough current to properly open the gas valve.

The Problem

The customer reported that their oven turns on but does not reach or maintain proper temperature. Baking was inconsistent, and sometimes the oven would turn off and need to be turned back on. They suspected the control panel or selector might be failing.

Diagnosis

We found sporadic and inconsistent heating in the oven. The temperature sensor tested within specification, but the igniter was only pulling 2.8 amps instead of the required 3.2-3.6 amps per GE specifications. A weak igniter can’t generate enough current to signal the gas valve to open fully, causing the exact symptoms the customer experienced.

The Repair

• Parts replaced: WB13K21 — ignitor oven
• Work performed: Replaced igniter
• Result: Unit tested good with proper heating cycle

Is It Worth Repairing?

GE ranges are generally well-built appliances that can run for many years with proper maintenance. An igniter replacement is a relatively straightforward repair on a quality unit like this CGS985SET2SS model. This type of repair typically extends the appliance’s life significantly.

Maintenance Tips for GE Ranges

• Keep the oven cavity clean — buildup can affect heating efficiency and put extra strain on components
• Check that burner grates and drip pans are properly positioned to ensure even gas flow
• Test oven temperature accuracy annually with an oven thermometer to catch heating issues early

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch, Thermador, GE, and Speed Queen factory authorizations. If your range needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.