Appliance Repairs — Week of December 1, 2025 | Stark County, OH

GE refrigerator (GSE26GGEBCWW) — Alliance, OH

Reported: The customer reported no ice production and weak freezer cooling, with only the bottom refrigerator shelves maintaining proper temperature. The upper sections ran warm, and they noticed the absence of the usual fan sounds when opening the freezer door.

Diagnosis: Testing revealed the evaporator fan motor was completely silent with the door switch engaged. Power was present at the fan connector, confirming the motor had failed under load. Without this fan circulating air across the evaporator coils, cold air couldn’t reach the upper compartments or ice maker. The uneven cooling pattern—cold at bottom, warm at top—is classic for this failure mode.

Repair: Work: Accessed evaporator compartment, removed failed motor, installed new unit, verified electrical connections · Parts: WR60X10307 — evaporator fan motor assembly · Result: Strong airflow restored with normal frost pattern formation and even temperature distribution

Admiral washer (ATF6700FS1) — Alliance, OH

Reported: The washer locks when turned on but goes straight to pause. The door doesn’t seem to latch well, even though the plastic latch was recently replaced.

Diagnosis: The door latch lock assembly had failed. This is a common issue with these machines. It can also allow the machine to operate but prevent it from entering high speed spin.

Repair: Work: Installed the new door latch lock assembly · Parts: 131763256 — door lock/switch assembly · Result: The wash machine is operating correctly

Frigidaire dryer (Ffle2022mw2) — Alliance, OH

Reported: The dryer was making a loud noise during operation. The tenant also mentioned that previously it was taking quite a while to dry clothes, indicating potential airflow issues alongside the mechanical problem.

Diagnosis: The belt had broken and the pulley was rubbing on the shaft of the motor causing considerable noise. We also discovered the dryer did not come with the light and the plug must have fallen out at some point, leaving an open hole in the drum cavity.

Repair: Work: Replaced the belt, tension pulley and bearing kit, replaced the heat element while we had it apart, installed plug for the light hole · Parts: 5304457724 — dryer preventive maintenance kit (includes belt, tension pulley and bearing in the back of the drum) · Result: Dryer seems to be operating correctly

KitchenAid dishwasher (KUDM01TJBT0) — Alliance, OH

Reported: The customer reported their dishwasher doesn’t clean dishes and noticed low water flow during operation.

Diagnosis: The dishwasher appears to be cycling correctly. We verified proper fill, wash and drain functions were all working as designed. Since it has been sitting and also the local water is poor, the issue was identified as buildup affecting water flow rather than a mechanical failure.

Repair: Work: Ran a heavy clean cycle with two Affresh pods · Parts: No parts required · Result: Restored proper cleaning performance and water flow

KitchenAid dishwasher (KUDS30IXBLA) — Alliance, OH

Reported: The customer reported their KitchenAid dishwasher was leaking from the front door. They had previously replaced the tub seal themselves in an attempt to fix the leak, but the problem persisted.

Diagnosis: Upon inspection, we found the dishwasher was leaking around the sump area rather than just the door seal. This indicated a more significant issue with the unit’s internal components beyond what the customer had already addressed.

Repair: Work: Diagnostic evaluation completed · Parts: No parts used · Result: Customer opted for new dishwasher replacement

Kenmore washer (2661532210) — Alliance, OH

Reported: The customer reported their Kenmore washer was leaking water when it spins out and rumbles loudly while spinning. These symptoms typically indicate internal mechanical failure affecting the wash basket operation.

Diagnosis: The bearings have gone out on the wash machine. This caused it to leak water onto the floor. Failed bearings allow the wash basket to move improperly, creating the loud rumbling noise and compromising the water seal.

Repair: Work: Diagnostic evaluation completed · Parts: No parts recorded · Result: Due to the price of the repair, the customer opted to replace the unit. No charge for diagnosis.

Amana washer (NTW4516FW3) — Beloit, OH

Reported: The washer would begin its cycle normally but wouldn’t advance past the initial fill stage. Water would trickle in slowly, then the machine would time out and stop completely. The customer had tried restarting multiple times, but the same issue occurred on every cycle.

Diagnosis: We removed the cold water supply line and found the inlet screen completely blocked with sediment and mineral deposits. This is common in Stark County due to hard water conditions. The restricted flow prevented the washer from detecting a proper fill level, causing the control board to halt the cycle as a safety measure.

Repair: Work: Removed cold water inlet screen, thoroughly rinsed debris, and reinstalled with proper torque · Parts: None — screen cleaned and reinstalled · Result: Test cycle completed normally with full water level and proper agitation

GE washer (GUD24ESSJOWW) — Canton, OH

Reported: The customer noticed their GE combo unit’s automatic water level seemed lower than expected and requested a full cleaning and maintenance check. They wanted to ensure both the washer and dryer components were operating safely and efficiently.

Diagnosis: We ran a complete auto-fill test cycle and found the water level was within manufacturer specifications. The pressure hose and sensor were clear with no kinks or leaks, and the washer inlet screens showed no debris buildup. However, the dryer airflow test revealed lint restriction that was affecting heat cycling and drying performance.

Repair: Work: Verified auto-fill operation, cleaned dryer vent system and cabinet interior · Parts: None required · Result: Confirmed normal fill levels and restored proper airflow for safe, efficient drying

Hotpoint range (RGB745BEA2AD) — Canton, OH

Reported: The customer reported their gas oven would not ignite at all. The igniter would glow orange but never produced a flame, and the oven remained cold regardless of temperature setting.

Diagnosis: Testing revealed the igniter was drawing insufficient current to signal the gas safety valve to open. While it glowed weakly, the amperage was below the threshold needed for proper operation. The gas valve itself tested within normal resistance range, confirming the igniter as the sole culprit. This is a common failure point on Hotpoint ranges as igniters weaken over time from repeated heating cycles.

Repair: Work: Removed old igniter, installed new unit, reconnected gas line · Parts: WB2X9154 — oven igniter assembly · Result: Oven now ignites within 90 seconds and maintains proper temperature

Kenmore washer (110.24862300) — Canton, OH

Reported: The customer reported their Model 110.24862300 would fill with water normally but wouldn’t advance to the agitation phase. The washer would only respond during the rinse cycle, leaving wet clothes sitting in standing water. This is a classic symptom of lid switch failure in older Kenmore direct-drive washers.

Diagnosis: Testing revealed no electrical continuity through the lid switch when closed. The switch contacts had worn out internally, preventing the control circuit from receiving the lid closed signal required for agitation and spin cycles. When we bypassed the switch temporarily, the washer immediately advanced to drain and spin, confirming our diagnosis.

Repair: Work: Removed old switch, installed new switch, verified proper alignment and contact · Parts: 3949247V — lid switch assembly · Result: Washer now completes full wash cycles with normal agitation and drainage

GE refrigerator (LSS25XSWASS) — Canton, OH

Reported: The customer reported that their refrigerator wasn’t cold enough and food was starting to warm up. The freezer compartment was reading 33–34°F instead of the proper 0°F range, putting frozen items at risk of thawing.

Diagnosis: Testing revealed the defrost heater had no electrical continuity, meaning it was completely open and unable to function. Without a working defrost heater, ice buildup accumulates on the evaporator coils, blocking airflow and preventing proper heat transfer. The frost acts as insulation, making the compressor work harder while delivering less cooling to both compartments.

Repair: Work: Removed old heater, installed new defrost heater, verified electrical connections · Parts: WR51X10055 — defrost heater assembly · Result: Defrost cycle restored, temperatures returned to normal range, cooling stabilized

Maytag washer (MVW4505MW1) — Canton, OH

Reported: The customer contacted us about their Maytag washer showing F9E1 error code. The machine started draining the water out that morning right before they left, and it was still flashing the error code with the lid remaining locked.

Diagnosis: The F9E1 error code on this Maytag washer indicated a drain system fault. Upon inspection, we found that the drain harness was open, preventing proper communication between the control board and the drain pump assembly.

Repair: Work: Replaced drain pump F9E1 drain harness · Parts: W11643701 — Lower harness · Result: Error code cleared, normal operation restored

Admiral dryer (FASE7073LWO) — Canton, OH

Reported: The customer reported their dryer spins but not receiving hot air. The unit would run through its cycles normally, but clothes came out damp and cold after full drying times.

Diagnosis: We found two of the three element wires burnt out. Upon inspecting the ductwork it was quite plugged, which likely contributed to the heating element failure by causing the dryer to overheat and work harder than designed.

Repair: Work: Replaced the element and cleaned the ductwork · Parts: 134792700 — heating element · Result: Tested the dryer to make sure that it was heating like it should — issues resolved and operation is normal

GE range (JB750SJ4SS(OVEN) — Canton, OH

Reported: After a telephone pole went down outside the house and took the electricity out, multiple appliances broke or malfunctioned. The microwave was completely dead and not working. All the burners on the stovetop were malfunctioning — they all went to high heat no matter what temperature they were set at.

Diagnosis: The power surge from the electrical restoration damaged the range’s infinite control switches, causing them to default to maximum heat output. The dishwasher’s breaker had also tripped during the outage.

Repair: Work: Put on 2 new switches on stove and breaker was flipped on dishwasher · Parts: WB24X25013 — Range infinite control switches (2 units) · Result: Stove was working with proper temperature control restored

Samsung refrigerator (Fr28hmedbsa) — Canton, OH

Reported: The customer reported they need new ice maker installed. This Samsung refrigerator had multiple ice system components that were failing simultaneously.

Diagnosis: This refrigerator has the faulty icemaker and control board scenario. According to Samsung’s service bulletin, it needs to be repaired using the icemaker service kit. It appears that the thermistor wire is broken and could cause trouble also. Also the ice bucket assembly is broken and needs to be replaced.

Repair: Work: Installed complete icemaker service kit including icemaker, control board, y-clip assembly, and heated drain assembly. Replaced wire harness assembly to auger motor and ice bucket assembly. · Parts: DA82-02673A — IM kit-icemaker-board-drain heater-y clip assembly · Result: Complete ice system restoration following Samsung service bulletin procedure.

Amana range/cooktop (Aer5735qab) — Canton, OH

Reported: The customer reported that their Amana range oven will not heat up and does not seem to keep the set temperature. The unit was completely unreliable for cooking.

Diagnosis: Elements test good. We determined the control board was failing, causing the temperature regulation issues. However, the control board is no longer available on this unit, making repair impossible.

Repair: Work: Diagnostic testing of heating elements and control system · Parts: None — control board unavailable · Result: Customer opted to replace the unit due to discontinued parts

Electrolux dishwasher (EL24ID50QS0A) — Canton, OH

Reported: The customer reported error code 50 appearing on their Electrolux dishwasher, with the unit completely inoperable. The dishwasher wouldn’t start any cycles or respond to controls.

Diagnosis: I was unable to manually test the independent functions of the dishwasher in test mode. This leads me to think that possibly the board or the board and the wash pump is bad.

Repair: Work: Diagnostic testing and evaluation · Parts: None · Result: Due to the cost of the parts it would be more efficient to replace the entire unit

Whirlpool refrigerator (MF12269VEM3) — Carrollton, OH

Reported: The customer reported no cooling, and the display panel was blinking. The refrigerator wasn’t maintaining proper temperatures despite running.

Diagnosis: We identified a failed high voltage control board. This type of failure is commonly caused by unsteady voltage or power surges affecting the unit’s electronic controls.

Repair: Work: Replaced and programmed the high voltage control board · Parts: WPW10310240 — high voltage control board · Result: Refrigerator restored to proper cooling operation

Kenmore refrigerator (106.51132213) — Detroit, OH

Reported: The customer reported their Kenmore Cold Spot fridge ice maker has ice but won’t dump it. The ice maker was producing ice normally but the dump cycle wasn’t working, leaving ice trapped in the mold.

Diagnosis: The ice maker was producing ice but the dump mechanism had failed internally. The unit needed complete replacement to restore proper ice dispensing function.

Repair: Work: Shipped new icemaker · Parts: W10873791 — icemaker · Result: Ice maker replacement restored full ice production and dispensing

Maytag dishwasher (MDB4949SDM3) — East Rochester, OH

Reported: The customer reported they could hear the water start but the dishwasher didn’t wash the dishes — it just ran through all the cycles and drained. The soap was still in the dispenser but melted a little bit, and they couldn’t hear the arms rotating. For about 3 months prior it was super loud and rumbling, and cleaning out food, hair, and debris from the drain and screen areas didn’t fix the issue.

Diagnosis: The food grinder on the pump had broken and locked the pump up. When the grinder fails, it prevents the pump from circulating water through the wash arms, which explains why the customer could hear water filling but the dishes weren’t getting cleaned. The melted soap indicated the unit was heating water but not circulating it properly.

Repair: Work: Replaced the entire pump assembly · Parts: W10815709 — Motor-Pump assembly · Result: Unit is operating correctly with proper water circulation

Samsung range (NX60T8711SS/AA) — Hartville, OH

Reported: The customer reported throwing code C-F0 when they pushed start to turn the oven on. It doesn’t ignite and then throws the code a minute or so after. This error code typically indicates a communication issue between the main board and user interface on Samsung ranges.

Diagnosis: Per Samsung technical document, I checked the main board and user interfaces for loose or damaged connections. Everything checked good there. However, I did find rodent excrement inside and underneath the unit. It’s quite possible there is mouse damage somewhere, though I was not able to visibly verify damage on the harness anywhere.

Repair: Work: Diagnostic inspection of main board, user interface, and wiring harness · Parts: No parts replaced · Result: Unable to locate specific damage but rodent contamination discovered

Whirlpool refrigerator (GS6NBEXRL00) — Louisville, OH

Reported: The customer reported their refrigerator stopped making ice entirely. No harvest cycle, no fill cycle — the ice maker was completely stalled. This is a common issue with older Whirlpool side-by-side models where the internal motor mechanism fails.

Diagnosis: We verified water supply to the unit was functioning and the inlet valve was operational. Line voltage was present at the ice maker, but the motor wasn’t advancing through its cycle. The ice maker module itself had failed internally — a complete assembly replacement was needed rather than individual component repair.

Repair: Work: Removed old ice maker unit, installed new assembly, verified electrical connections · Parts: 2198597 — complete ice maker assembly · Result: Ice maker cycles properly through harvest and fill operations, normal ice production restored

Frigidaire washer (ATF6700FS1) — Louisville, OH

Reported: The customer reported their Frigidaire ATF6700FS1 washer door wouldn’t close and latch. The door appeared to sag and wouldn’t align properly with the door frame. When they tried to force it closed, the door would bounce back open, and the washer displayed error codes indicating the door lock wasn’t engaging.

Diagnosis: Testing revealed the plastic door striker had cracked completely, preventing proper engagement with the door lock assembly. The door hinge had worn extensively, causing the entire door to sag out of alignment. Additionally, the outer door panel showed stress damage around the hinge mounting points. The door lock switch itself tested good with a multimeter, confirming the mechanical door components were the root cause.

Repair: Work: Removed old door assembly, installed new hinge and striker components, aligned door geometry, tested lock engagement · Parts: 131763302 door striker, 134550800 door hinge assembly, 134999525 chrome outer door panel · Result: Door closes smoothly and locks securely, washer starts normal wash cycles without error codes

Frigidaire dryer (AEQ6700FS0) — Louisville, OH

Reported: The customer reported their dryer was making loud squeaking sounds during operation and clothes weren’t drying completely. The unit would run through cycles but produce little to no heat, leaving loads damp even after extended drying times.

Diagnosis: Testing revealed the heating element had failed completely — no continuity across the terminals. The thermal fuse and thermostat checked good, ruling out overheating issues. The squeaking traced to the rear drum bearing, which showed significant wear. Airflow through the vent system was clear, confirming the heating circuit was the primary issue.

Repair: Work: Removed drum to access both components, installed new heating element and bearing assembly · Parts: 131553900 — heating element assembly, 5304457724 — rear drum bearing kit · Result: Full heat restored, drum runs quietly, verified proper temperatures throughout test cycle

Maytag appliance (MEDC300XW0) — Louisville, OH

Reported: The customer reported their MEDC300XW0 dryer would start only if they physically held the timer knob in the start position. Once released, the unit would shut off immediately. Even when it did run, it would stop randomly partway through cycles, leaving clothes damp and requiring multiple restart attempts.

Diagnosis: Testing revealed the timer assembly had failed internal contacts. The start circuit worked only under manual pressure on the dial, indicating worn or corroded contact points inside the timer mechanism. The door switch and power supply tested good, confirming the timer as the root cause. This is a common failure point on this model series as the contacts wear from repeated cycling.

Repair: Work: Removed old timer, installed new assembly, connected all wire harnesses · Parts: WP8566184 — timer assembly · Result: Unit starts normally without holding knob and completes full cycles consistently

Samsung washer (WA40J3000AW/A2) — Louisville, OH

Reported: The customer reported their Samsung WA40J3000AW/A2 washer would start a cycle but never fill with water. The drum would agitate briefly, then stop with clothes still dry. No error codes displayed, but the wash cycle couldn’t progress without water.

Diagnosis: We verified the supply valves were open and hoses were connected properly. When we tested the cold water inlet valve directly, it showed no response to electrical signals from the control board. The valve’s solenoid had failed internally, preventing water flow even when the washer called for it.

Repair: Work: Disconnected water supply, removed old valve, installed new valve with proper torque · Parts: DC62-00311F — cold water inlet valve assembly · Result: Tested multiple fill cycles with proper water flow and timing

LG washer (WM4270HVA) — Louisville, OH

Reported: The washer would fill and agitate normally but stopped mid-cycle with an OE error code. Water remained in the tub with the laundry, and the drain cycle wouldn’t complete. The customer had tried running a tub clean cycle, which finished successfully, but regular wash loads continued to fail at the drain phase.

Diagnosis: Testing revealed the drain pump was receiving power and attempting to run, but the motor was drawing excessive amperage and producing weak water flow. The impeller felt rough when turned by hand, indicating internal motor wear. We cleared the drain hoses and checked for obstructions — all were clean. The pump motor itself had failed and needed replacement.

Repair: Work: Removed old pump, installed new motor assembly, reconnected drain hoses · Parts: 4681EA2001T — drain pump motor assembly · Result: Washer completed full drain and spin cycles with test load

Maytag washer (MVWX655DW0) — Louisville, OH

Reported: The customer reported that their washer would fill and spin properly, but clothes weren’t getting clean because the agitation had stopped working. They also noticed the drum seemed loose and could move more than usual when they checked it manually.

Diagnosis: Testing confirmed the spin cycle worked fine, but agitation was completely absent during normal wash cycles. The wash plate splines were severely rounded and worn, causing it to slip freely on the drive shaft. The drive hub showed significant wear as well, creating excessive play in the wash basket. A service mode agitation test failed, though the motor and shift actuator were functioning normally.

Repair: Work: Removed old worn components and installed new wash plate and drive hub assembly · Parts: W10902814 wash plate, W10528947 drive hub · Result: Full agitation restored, cycles complete smoothly with proper wash action

GE refrigerator (PYE23KSDCSS) — Louisville, OH

Reported: The customer reported their GE Profile refrigerator model PYE23KSDCSS was running but producing no cooling in either compartment. The unit appeared to operate normally with lights and controls functioning, but temperatures were rising in both the refrigerator and freezer sections, putting stored food at risk.

Diagnosis: We found 120 VAC power reaching the converter and a proper 2.4 VDC signal being sent to the inverter board. However, the compressor was not operating at all. The inverter board, which controls the variable-speed compressor operation in this GE Profile model, had failed completely. This board modulates compressor speed based on cooling demand, and when it fails, the compressor cannot start regardless of proper power supply.

Repair: Work: Removed failed inverter board, installed new unit, reconnected all wiring harnesses · Parts: WR87X29409 — compressor inverter board · Result: Compressor started immediately, cooling restored to both compartments within 2 hours

Kenmore washer (110.20232711) — Louisville, OH

Reported: The customer called because their washer would fill and drain but wouldn’t actually wash clothes. The center agitator sat motionless during the wash cycle while you could hear the transmission working underneath. Clothes came out as dirty as they went in, just soaking wet.

Diagnosis: With the lid open during operation, we could see the transmission shaft spinning while the agitator remained completely stationary. The plastic splines inside the agitator hub had worn away over years of use, leaving nothing for the drive shaft to grab onto. This is a common failure point on these older Kenmore top-loaders where the plastic hub eventually gives out.

Repair: Work: Removed old stripped agitator, installed new assembly with fresh hub splines · Parts: WP3951744 — complete agitator assembly · Result: Ran calibration cycle and test wash — full agitation restored

Kenmore refrigerator (795.74012411) — Louisville, OH

Reported: The customer reported repeated clicking sounds from inside the refrigerator compartment, followed by an ER RF error on the control panel. The fridge section was losing temperature while the freezer stayed cold. When we opened the fresh food compartment, there was no airflow coming from the vents.

Diagnosis: The evaporator fan motor had seized up completely. While the fan blades turned freely by hand, the motor itself wouldn’t respond to power. This fan is essential for circulating cold air from the evaporator coils throughout the refrigerator section. Without it, the fresh food compartment can’t maintain proper temperature even though the compressor and freezer side continue working normally.

Repair: Work: Removed rear panel, disconnected old fan motor, installed new assembly with proper wiring connections · Parts: ADJ73252235 — evaporator fan and duct assembly · Result: Strong airflow restored, ER RF error cleared, fresh food section cooling properly

Whirlpool washer (WTW4816FW3) — Louisville, OH

Reported: The customer reported that the washer only cycles to the wash but does not spin or rinse. It just stays stuck at those cycles. The unit would agitate during the wash cycle, so it didn’t seem to be the belt. The customer had followed the factory reset of holding the start button in until the display clears, which worked for a few cycles and then right back to the same issue. The washer was just over 1 year old.

Diagnosis: Testing revealed the main control board was generating a power F3E2 error. This error code indicates the control board is not receiving or processing power signals correctly, causing the washer to hang at specific cycle points rather than advancing through the complete wash sequence.

Repair: Work: Replaced main board · Parts: W11603810 — Board · Result: Good to go

Whirlpool dishwasher — Louisville, OH

Reported: The homeowner called because their dishwasher door wouldn’t close securely and the unit wouldn’t run. They could push the door shut, but it wouldn’t click into the latched position that signals the control board to start a cycle. The safety interlock was doing its job — preventing operation with an improperly sealed door.

Diagnosis: I pulled the dishwasher forward to access the mounting points and immediately spotted the issue. The upper mounting screw that secures the unit to the underside of the countertop had backed out almost completely. This allowed the dishwasher to sag slightly, throwing off the door alignment just enough to prevent proper latching. The latch mechanism itself was working perfectly — just misaligned by about an eighth of an inch.

Repair: Work: Reinstalled and tightened the loose upper mounting screw to factory torque spec · Parts: None required · Result: Door latches solidly and dishwasher operates normally through all cycles

Whirlpool dryer (Wed4815ew1) — Louisville, OH

Reported: The customer called because their dryer runs but timer doesn’t work dryer doesn’t shut off, heating element doesn’t work and handle is broken off. The unit would cycle continuously without producing any heat, making it impossible to dry clothes effectively.

Diagnosis: After checking the dryer’s electrical connections and testing components, we found the house breaker had tripped. This was preventing dryer from heating and affecting the timer’s normal operation. The broken door handle was a separate mechanical failure that needed replacement.

Repair: Work: Reset breaker on the house and replaced handle on door · Parts: W10861225 — door handle · Result: Timer appears to be cycling properly when dryer is heating

Maytag washer (LAT2300AAE) — Louisville, OH

Reported: The customer reported that the tub doesn’t spin on Spin Cycle , and there is rubber burning that I can smell. This combination of symptoms typically points to serious mechanical issues in the drive system.

Diagnosis: Our inspection revealed leaking water out the bottom and oil is leaking out. The transmission had failed completely, causing both the spinning problem and the burning smell. A seal kit was also needed to address the water leak.

Repair: Work: None — customer opted to not fix · Result: Customer chose replacement over repair

LG washer (WT1101CW) — Malvern, OH

Reported: The washer would fill and agitate normally but stopped dead when it came time to drain. The OE error code appeared consistently, and water remained standing in the tub. The customer had to manually bail out water before removing clothes, turning laundry day into a frustrating chore.

Diagnosis: Testing revealed the drain pump was completely silent when the washer attempted to drain. Using a multimeter, we found the main control board wasn’t sending voltage to the pump during the drain cycle. This dual failure — a dead pump and a control board that couldn’t command it anyway — explained why the washer was stuck with standing water after every wash.

Repair: Work: Removed old pump from bottom of tub, disconnected control board wiring harness, installed new components · Parts: 5859EA1004F drain pump assembly, EBR75857902 main control board PCB assembly · Result: Test cycle completed full drain in under 3 minutes with no error codes

GE refrigerator (GYE22KMHBES) — Malvern, OH

Reported: Linda’s GE refrigerator was leaking water. The leak was coming from inside the unit, creating puddles that needed constant cleanup.

Diagnosis: We found the defrost drain was plugged. Ice had built up in the drain line, blocking the normal water flow from the defrost cycle. This forced water to back up and leak into the refrigerator compartment instead of draining properly.

Repair: Work: Replaced drain line and cleared ice · Parts: WR02X28554 — Defrost drain · Result: Drain flowing properly, no more leaks

Viking refrigerator (VCFF0366SS) — Malvern, OH

Reported: The customer reported that the ice maker does not work and the water filter needs replaced sand the water is very slow coming out. This combination of issues suggested problems with both the water filtration system and ice maker components.

Diagnosis: Our inspection found that the water filter needed replacement and the ice maker required replacement as well. Additionally, the water level on the ice maker needed readjustment to ensure proper operation.

Repair: Work: We replaced the water filter and the icemaker and readjusted water level on Ice Maker · Parts: W10884390-ICEMAKER, EDR4RXD1-FILTER 4 – SINGLE · Result: Everything’s working properly. Water pressure at dispenser is above average and icemaker is filling with water and cycling properly

Maytag dryer (Mede300vw1) — Massillon, OH

Reported: The customer reported that their dryer would not start. When they attempted to begin a cycle, the unit remained completely unresponsive.

Diagnosis: Testing revealed failures in multiple heating system components. The heat element, thermal fuse, high limit thermal fuse, and thermistor all required replacement to restore proper function.

Repair: Work: Replaced heat element, thermal fuse, high limit thermal fuse and thermistor · Parts: WP8544771 heat element, WP3392519 thermal fuse, 279973 high limit thermal fuse, WP8577274 thermistor · Result: Operation is normal and symptoms are resolved

LG washer (WM3470HVA) — Massillon, OH

Reported: The customer reported water leaking out the bottom of their LG washer. Water was pooling beneath the unit during wash cycles.

Diagnosis: The cold water valve had cracked and was dripping inside the unit. This internal leak was causing water to accumulate and eventually flow out from the bottom of the washer cabinet.

Repair: Work: Replaced the cracked cold water valve · Parts: 5220FR2075L — cold water valve · Result: Replacing the valve resolved the unit

Admiral Washer; Dryer; Refrigerator; Oven/stove; dishwasher — Minerva, OH

Reported: The customer needed their new Admiral oven delivered and professionally installed.

Diagnosis: This was a scheduled installation service rather than a repair call.

Repair: Work: Delivered and installed oven purchased from Milla · Parts: N/A · Result: Oven successfully installed and operational

LG washer (WM2487HRM) — Minerva, OH

Reported: The customer reported their washer will not drain water and makes a low rumbling noise like the motor is going bad and then it will flash code error PF. These symptoms together pointed to a serious mechanical issue affecting the drum assembly.

Diagnosis: Our inspection revealed the drum support was broken. This critical component holds the wash basket in proper alignment during operation. When it fails, the drum can shift and create the rumbling noise while preventing proper drainage and triggering error codes.

Repair: Work: Diagnosis and cost estimate · Parts: None — repair declined · Result: Due to the cost of repair, customer is replacing the unit

Whirlpool refrigerator (WRF535SWHZ03) — North Canton, OH

Reported: The ice maker was producing individual cubes, but water dripped continuously from the fill cup area. This excess water froze around the cubes, creating one large ice block that jammed the bin. The customer noticed water pooling beneath the ice maker and poor ice dispensing.

Diagnosis: We found an ice slab forming beneath the ice maker with clear water drip marks at the mold and fill cup junction. During a test cycle, we observed intermittent overfilling where the water valve stayed open slightly longer than programmed. The inlet valve itself held proper pressure with no detected seepage, pointing to the ice maker’s internal fill control mechanism as the culprit.

Repair: Work: Removed old ice maker, installed new assembly, verified proper electrical connections and water line fit · Parts: W10884390 — complete ice maker assembly · Result: Test cycles produced individual cubes with precise fill timing and no dripping

LG dryer (DLE1501W) — North Canton, OH

Reported: The customer reported that their dryer would start normally but the drum wouldn’t rotate at all. Clothes stayed bunched in one spot, and they could hear the motor running but no tumbling action. The unit was completely unable to dry anything.

Diagnosis: Opening the dryer revealed a cracked drum assembly where the plastic had split along a molded seam. The split section was catching on the cabinet interior, preventing any rotation. This type of structural failure in the drum itself isn’t repairable — the entire tub assembly needs replacement to restore function.

Repair: Work: Complete drum assembly replacement · Parts: 3045EL1002P — TUB ASSEMBLY DRUM · Result: Smooth, quiet rotation with normal tumbling action restored

Samsung dryer (DV45H700EWX/A2) — North Canton, OH

Reported: The customer reported that after a previous heating element replacement, their Samsung DV45H700EWX/A2 dryer would no longer spin. The motor was running, but the drum remained stationary, and they weren’t certain whether the unit was still producing heat.

Diagnosis: Opening the dryer revealed the root cause: the idler pulley had seized completely. While the drive belt was intact, it had gone slack because the frozen pulley could no longer maintain proper tension. The idler pulley bearing had failed, causing rough, binding rotation that eventually locked up entirely. This prevented the belt from turning the drum, even though the motor was attempting to operate normally.

Repair: Work: Removed old seized pulley, installed new idler assembly, verified proper belt routing and tension · Parts: DC93-00634A — idler pulley assembly · Result: Drum spins smoothly, belt maintains correct tension, unit heats and operates normally

Samsung dryer (DV218AEW/CAA) — North Canton, OH

Reported: The customer reported their dryer has power but won’t start when they hit Start. They thought they heard a noise inside like whatever rotates the drum snapped.

Diagnosis: The belt had come off of the idler pulley. This is what caused the inability to start and likely produced the noise the customer heard when the drum mechanism failed to engage properly.

Repair: Work: Readjusted the pulley and installed the belt · Parts: None — belt readjustment · Result: Operation is normal

Whirlpool dryer (WED7800XW0) — North Canton, OH

Reported: The customer reported their dryer was not heating. Clothes were coming out damp and cold even after running complete dry cycles.

Diagnosis: Testing confirmed the heating element had failed completely. This is the component that generates the hot air needed to dry clothes effectively in electric dryers.

Repair: Work: Replaced the heat element · Parts: WP8544771 — heating element · Result: Symptoms are resolved and operation is normal

Amana dryer (NED4600YQ1) — Salem, OH

Reported: The customer reported no heat to dry and timer doesn’t work on their Amana dryer. These two issues combined made the appliance essentially non-functional for drying clothes.

Diagnosis: Our inspection confirmed the dryer needed a new timer. The faulty timer was preventing proper cycle operation and likely affecting the heating system’s ability to engage properly during the drying cycle.

Repair: Work: Diagnostic evaluation completed · Parts: No parts were installed · Result: Customer decided to replace the dryer rather than proceed with timer replacement

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