Appliance Repairs — Week of December 8, 2025 | Stark County, OH

Whirlpool range (GGG388LXS00) — Akron, OH

Reported: Two burner knobs and shafts were stripped or not turning off properly. One burner had been borderline since just after warranty expired, and the second one recently failed affecting both front and back burners. The knobs felt stripped and wouldn’t engage the valve stem correctly.

Diagnosis: Inspection revealed the valve manifold across the front had two valves stripped. The failure was in the valve stems themselves, not the knobs or burner controls. This is a common wear point on gas ranges where repeated turning eventually strips the metal valve stems.

Repair: Work: Replaced the valve manifold across the front · Parts: WPW10204706 — Manifold with valves and harness · Result: The new manifold comes with all four valves and restored proper burner control

Frigidaire range (FEF336ECE) — Alliance, OH

Reported: The customer reported their Frigidaire range was completely unresponsive. The digital display was blank, none of the touch controls worked, and the oven wouldn’t heat at all. The range appeared to have no power, though it was properly plugged in and the circuit breaker hadn’t tripped.

Diagnosis: We found proper line voltage at the terminal block, confirming power was reaching the unit. However, the control board wasn’t producing any low-voltage output to operate the display or heating elements. The clock/control board assembly had failed completely, cutting power to all range functions. This is a common failure point on this Frigidaire model, especially as the unit ages and electronic components wear out.

Repair: Work: Disconnected power, removed old control board, installed new assembly, reconnected wiring · Parts: 5304518660 — Control panel/control board assembly · Result: Display powered on, all controls responsive, bake and broil cycles tested successfully

GE dryer (DBL333GB1WW) — Alliance, OH

Reported: The customer reported their dryer won’t turn on at all. They had already checked the breaker to rule out electrical issues before calling for service.

Diagnosis: Upon inspection, we discovered the belt on the dryer was broken. When a dryer belt fails, the drum cannot rotate and most models are designed with safety switches that prevent operation entirely.

Repair: Work: After replacing the belt, we cleaned the lint out of the interior of the dryer housing · Parts: WE12X10009 — dryer drum drive belt · Result: The dryer is operating correctly

Samsung dryer (DV42H5200EPA3-00, GC5SHEXNS05) — Atwater, OH

Reported: The customer reported their Samsung DV42H5200EPA3-00 dryer displaying error codes with red warning lights. The control panel wasn’t responding to button presses, and they suspected internal component failure based on online troubleshooting guides.

Diagnosis: Upon inspection, we found the child safety lock had been accidentally activated. This feature locks all controls and displays warning indicators that mimic serious malfunctions. The dryer’s internal systems were completely functional — it just needed the lock disengaged.

Repair: Work: Disabled child safety lock through proper button sequence · Parts: None required · Result: Dryer started immediately and heated normally with all functions restored

Whirlpool dishwasher (DU1055XTSQ3) — Atwater, OH

Reported: The customer contacted us because they needed power cord and drain hose connections for their dishwasher. They had been given a used Whirlpool unit that required proper installation to function.

Diagnosis: We installed the used dishwasher that was given to the customer. During testing, we found quite a few suds built up in the unit, indicating it needed a cleaning cycle to remove residual detergent.

Repair: Work: Installed a used dishwasher with proper connections · Parts: Complete appliance installation · Result: Everything appears to be operating correctly

GE refrigerator (GSHS5PGXAESS) — Canton, OH

Reported: The homeowner called because their refrigerator wasn’t maintaining safe temperatures. The freezer was reading 6°F when it should be near 0°F, and the fresh food compartment was at 47°F — well above the safe zone. On top of that, the water dispenser had stopped working entirely.

Diagnosis: Inside the freezer compartment, we found the evaporator fan blade had slipped off the motor hub, which meant cold air wasn’t circulating properly through the refrigerator. The motor was running, but without the blade attached, there was barely any airflow. For the water dispenser issue, the internal water tank assembly had failed and wasn’t supplying flow to the door mechanism.

Repair: Work: Reattached evaporator fan blade to motor hub, replaced failed water tank assembly · Parts: WR17X11440 — water tank assembly · Result: Proper airflow restored, temperatures trending back to setpoints, water dispenser flowing normally

Samsung dryer (DV42H5200EP/A3) — Canton, OH

Reported: The customer reported their Samsung DV42H5200EP/A3 dryer was running through complete cycles but not heating at all. Clothes came out damp regardless of the selected cycle or time setting. The dryer drum was also making unusual noises during operation.

Diagnosis: Testing confirmed 240V power at the terminal block, but the heating element showed an open circuit on continuity testing. The heating element assembly had failed internally, preventing heat generation. Additionally, the idler pulley was worn and wobbling, causing the operational noise the customer noticed. The combination of no heat and mechanical wear required addressing both components.

Repair: Work: Removed rear panel, replaced failed heating element assembly, installed new idler pulley, verified proper belt tension and airflow · Parts: DC97-14486A heating element assembly, DC93-00634A idler pulley · Result: Full heat restoration on all cycles, quiet drum operation, normal dry times achieved

GE range (RBS330DR3WW) — Canton, OH

Reported: The customer reported that the large burner was not working well. This is a common issue with electric ranges when surface burner elements wear out or develop internal breaks.

Diagnosis: Our inspection of the GE range revealed the large surface burner element was faulty. The burner was no longer heating properly due to element failure.

Repair: Work: Shipped burner · Parts: WB31X46066 — 8 surface burner · Result: Large burner restored to proper operation

Amana dryer (NED4655EW1) — Canton, OH

Reported: The customer reported their dryer making noise. This type of issue typically indicates worn internal components that need attention before causing further damage to the unit.

Diagnosis: Our inspection found the belt was fraying, which was creating noise and could have led to complete failure if left unaddressed. We also discovered worn idler and rollers contributing to the problem, plus a rock lodged in the glides that was adding to the operational noise.

Repair: Work: Replaced belt, idler and rollers. Removed rock from glides. · Parts: 4392065 — DRYER MAINTAINENCE KIT · Result: Good to go.

LG washer (WM3170CW/01) — Canton, OH

Reported: The customer reported the same issue as the previous week — the washer was not draining. This LG WM3170CW/01 unit serves a busy commercial location that operates from 8am till 9pm daily.

Diagnosis: The soap dispenser drawer housing was cracked and leaking water on the drain pump. The drain pump had failed as a result of this water exposure. We also identified a leaky water valve that needed replacement.

Repair: Work: Installed new soap dispenser housing, drain pump, replaced leaky water valve, and installed hose clamps · Parts: 4925ER1015B dispenser assembly, 4681EA2001T drain pump motor assembly, 5220FR2075L water valve, 4861FR3068A hose clamps · Result: All issues resolved, washer draining properly

Samsung dryer (DV45H7000EW/A2) — Canton, OH

Reported: The customer reported their Samsung dryer won’t heat up. Clothes were coming out damp and cold even after running complete dry cycles, indicating a complete loss of heat production in the appliance.

Diagnosis: Testing revealed the heating element assembly had failed completely. When heating elements burn out in Samsung dryers, it’s standard practice to replace the associated thermostats and inspect the idler pulley, as these components work together and can affect each other’s performance over time.

Repair: Work: Installed new heating element with new thermostats and a new idler pulley · Parts: DC97-14486A assembly duct heater, DC93-00634A idler pulley, new thermostats · Result: Dryer now produces proper heat and dries clothes completely

Whirlpool washer (ULTIMATE CARE 2 GSQ9669LW1) — Canton, OH

Reported: The customer reported that their washer was not spinning and making noise when on the spin cycle. They needed service as soon as possible since laundry was piling up without a functioning washer.

Diagnosis: During our inspection, we determined the motor coupling had failed. This rubber coupling connects the motor to the transmission and commonly wears out over time, especially with heavy use. When it breaks down, the washer loses its ability to spin properly and often makes unusual noises during operation.

Repair: Work: Replaced motor coupling · Parts: 285753A — motor coupling · Result: Washer spinning out fine after repair

Samsung refrigerator (RF263TEAESG/AA) — Canton, OH

Reported: Yesterday afternoon, the temp in the refrigerator started climbing-tried all the quick fixes and nothing has helped. It is at 54 degrees now and the freezer food is thawing.

Diagnosis: I found a communication cable partially unplugged on the control board.

Repair: Work: Reseated the connection · Parts: None · Result: The refrigerator appears to be operating correctly

KitchenAid Refrigerator; dishwasher (KSSO42QTX02 and KUDD01DPPA1) — Canton, OH

Reported: The refrigerator had multiple issues: the ice maker stopped making ice, the water dispenser worked on and off, and the electronic dispenser pad became non-responsive. The customer had already replaced the dispenser control board, but the new one didn’t work either. The dishwasher’s bottom drawer would only beep and wouldn’t start any cycle.

Diagnosis: We found the relay board on the fridge had failed, which explained the dispenser issues despite the customer’s previous control board replacement. The dishwasher’s lower motor assembly had failed, preventing the bottom drawer from operating normally.

Repair: Work: Replaced the lower motor assembly in the dishwasher and the relay board on the fridge · Parts: WP8194092 rotor, WPW10546285 motor, WP2318054 electronic control, and damper assembly on the ice dispenser · Result: Both appliances restored to full working condition

LG washer (WT5680HWA) — Canton, OH

Reported: When the machine is on the wash cycle, it makes a grinding noise and the clothes are still really wet at the end. The customer noticed these symptoms had been getting progressively worse over recent wash loads.

Diagnosis: The agitator hub was stripped. This component connects the agitator to the drive system, and when it fails, the agitator can’t properly move clothes through the wash water or extract water during the spin cycle. The rest of the functions test normal.

Repair: Work: Installing the new part from van stock · Parts: AGZ72909711 — Pulsator Assembly · Result: Operation is normal and symptoms are resolved

GE washer (GTUP240EM5WW) — Canton, OH

Reported: The customer reported that only hot/warm water setting will fill. Since only option for rinse is cold, won’t fill to rinse. They had checked water spigots and reversed hot/cold intakes into washer – so now fills cold water on hot/warm setting. Still won’t fill for rinse cycle.

Diagnosis: The water temperature selection system had failed internally. The water valve wasn’t responding properly to electrical signals for cold water fill, preventing the rinse cycle from completing. This type of failure typically occurs when the valve solenoids wear out or the water nozzle assembly becomes clogged or damaged.

Repair: Work: Replaced the water valve and water nozzle assembly · Parts: WH13X27314 — water valve 2-1, WH13X10065 — water inlet assembly · Result: All water temperature settings now fill properly and rinse cycle operates normally

Admiral hot tub — Canton, OH

Reported: The customer had already installed a new heater control board assembly but wanted professional help wiring it up correctly.

Diagnosis: The new control board was in place but needed proper electrical connections to function safely and effectively.

Repair: Work: Reconnected incoming power, two circulation motors and the control panel · Result: Hot tub electrical system properly wired and operational

Maytag washer (MVWB765FW1) — Canton, OH

Reported: Yesterday the machine was making a ton of weird beeping noises. It would turn itself off and on. Today it won’t even turn on.

Diagnosis: The control panel user interface had failed. The machine would not even power on when pushing the buttons or turning the knob.

Repair: Work: Installed new control panel user interface · Parts: W11135391 — console · Result: Machine is cycling and operating correctly

Whirlpool washer (WFW9151YW00) — Carrollton, OH

Reported: The customer reported their Whirlpool WFW9151YW00 washer door was stuck locked with persistent E2 and F3 error codes on the display. They had already tried unplugging the machine for 15 minutes, but the door remained locked and the errors returned immediately when powered back on. The washer wouldn’t start any cycle.

Diagnosis: Testing revealed the E2 and F3 codes pointed to a temperature sensor fault. We found broken wiring at the rear drum temperature sensor harness where the wires had chafed against the drum assembly. The drain pump was also making unusual noise and showing weak performance during the diagnostic cycle. With the temperature sensor circuit open, the washer’s safety system kept the door locked to prevent operation.

Repair: Work: Repaired temperature sensor wiring harness and installed new drain pump · Parts: WPW10730972 — drain pump assembly · Result: Door unlocks properly, error codes cleared, all cycles complete without fault

Samsung dryer (DV40J3000EW/A2) — Carrollton, OH

Reported: The customer reported their Samsung dryer was stuck in cool mode and not heating. The unit would run through cycles but produce no heat, leaving clothes damp at the end of each cycle.

Diagnosis: Testing revealed the heat element assembly had failed completely. This is the component responsible for generating the hot air that dries your clothes. When it fails, the dryer defaults to cool air only mode as a safety measure.

Repair: Work: Installed a new heat element assembly · Parts: DC97-14486A — Heat Element Assembly with thermostat thermal fuse · Result: Dryer now heats properly and completes normal dry cycles

GE refrigerator — Cincinnati, OH

Reported: The customer contacted us regarding a test payment link that needed verification.

Diagnosis: Upon review, we determined this was a test payment system check rather than an actual appliance malfunction.

Repair: Work: Test payment · Parts: No parts replaced · Result: Payment system functionality verified

Samsung fridge (RF4287HARS/XAA-01) — Diamond, OH

Reported: The homeowner reported that the fridge was making a buzzing noise inside the fresh food compartment. The noise sounded like a fan hitting something, which was concerning enough to call for service.

Diagnosis: We verified the defrost drain was clear and identified that the defrost system needed adjustment. The buzzing sound was likely caused by ice buildup interfering with the fan operation during normal cooling cycles.

Repair: Work: Verified defrost drain was clear and programmed extended defrost time on fridge · Parts: None required · Result: Buzzing noise eliminated through proper defrost programming

LG washer (WKE100HVA/02) — East Canton, OH

Reported: The customer reported an error code U5 on the spin cycle. This fault code typically indicates an issue with the washer’s vibration detection system during high-speed spinning.

Diagnosis: We confirmed the U5 error was occurring on high spin cycles. LG provided warranty parts for this repair, indicating this is a known issue with this model requiring specific component replacement.

Repair: Work: Replaced both components per LG specifications · Parts: Vibration sensor and main board (LG warranty parts) · Result: All systems functioning properly, no error codes

GE refrigerator (DFE29JSDASS) — Hartville, OH

Reported: The customer reported that their freezer was maintaining proper temperature, but the fresh food section had temperature problems. Items on the top shelves were too warm while produce in the crisper drawers was freezing. This uneven cooling pattern pointed to an airflow issue rather than a cooling system problem.

Diagnosis: Testing revealed no airflow coming from the fresh food vents, even though the fan should have been running. The evaporator fan motor in the fresh food section had failed — it was receiving proper voltage at the connector, but the motor windings tested open. Without this fan running, cold air wasn’t circulating through the refrigerator compartment, causing the temperature stratification the customer experienced.

Repair: Work: Removed failed fan motor, installed new assembly, verified proper electrical connections · Parts: WR60X26866 — Fresh food evaporator fan motor assembly · Result: Airflow restored to fresh food vents, temperatures began equalizing across all shelves

Whirlpool washer (WTW5000DW2) — Hartville, OH

Reported: The customer reported clothes coming out dripping wet at the end of every wash cycle. The washer appeared to complete all phases normally — filling, agitating, and draining — but laundry remained saturated with water. This meant either the spin cycle wasn’t working at all or wasn’t reaching proper speed.

Diagnosis: After removing the agitator and wash basket, we found the drive hub with completely stripped splines. This plastic hub connects the wash basket to the drive shaft, transferring motor torque during the spin cycle. When the splines wear down or strip out, the basket can’t engage properly with the drive system. The motor runs, but the basket either doesn’t spin or spins too slowly to extract water effectively.

Repair: Work: Removed wash basket, extracted old stripped hub, installed new hub with proper engagement · Parts: W10528947 — drive hub assembly · Result: Test cycle reached full spin speed with complete water extraction

Samsung dryer (DV45K6200EW/A3) — Hartville, OH

Reported: The dryer produced loud rumbling and squealing sounds throughout the cycle, making laundry day unpleasant for the household. The noise was consistent and worsened over time, indicating mechanical wear rather than a temporary obstruction.

Diagnosis: We found all four drum support rollers had developed flat spots and dry bearings from extended use. The idler pulley was rough and wobbling, creating additional noise and stress on the belt system. The belt itself remained in good condition, and airflow through the exhaust vent was normal, confirming the noise originated from these worn support components.

Repair: Work: Replaced all four drum support rollers and idler pulley assembly · Parts: DESAMKIT — complete drum roller and idler pulley repair kit · Result: Dryer now operates smoothly and quietly with proper drum rotation

GE dryer (GTDP180GD0WW) — Hartville, OH

Reported: My dryer is not heating at all. I had another servicer out who inspected it. They were unable to get me clear details on what was going on or how they diagnosed it. They said that it needed coil packs and a thermal fuse. When I asked for more information, they took the dryer apart again and then said that it needed a wiring harness and that the part was no longer available but if it was that it would be a significant repair cost.

Diagnosis: Dryer runs on pressing start switch. Otherwise no. Found the belt removed, igniter test open. 120 v to igniter. Belt is dry rotted. It does appear to be heavily obstructed.

Repair: Work: Replacing belt and igniter to get it back up and running. Replacing coil packs as precaution. · Parts: WE03X29897 — belt, WE4M449 — Ignitor, 279834 — COIL KIT · Result: Unit is repaired and tests good. Customer is happy.

Bosch dishwasher — Homeworth, OH

Reported: The customer needed to install a dishwasher. This was a new installation project rather than a repair of an existing unit.

Diagnosis: No diagnosis was required since this was a straightforward installation of a new Bosch dishwasher unit.

Repair: Work: Installed new Bosch dishwasher · Parts: No parts replaced · Result: Good to go

GE fridge (GFE28HGHDWW) — Homeworth, OH

Reported: The customer reported their fridge was not cooling while the freezer section remained fine. This is a classic symptom of evaporator fan motor failure in side-by-side and French door refrigerators.

Diagnosis: We found the evaporator fan motor had failed completely. This DC fan motor is responsible for circulating cold air from the freezer section into the fresh food compartment. When it stops working, the freezer continues to cool but the refrigerator section loses its cold air supply.

Repair: Work: Installed new fan motor · Parts: WR60X26866 — DC evaporator fan motor · Result: Refrigerator section now cooling properly with good air circulation

Admiral fridge (FRT18NRGW1) — Homeworth, OH

Reported: The customer reported that their newer fridge quit cooling and smells hot. This combination of symptoms typically indicates a serious compressor issue that can’t be ignored.

Diagnosis: We found the starter kit on the compressor had failed. After installing a new starter kit, the compressor was running but still not cooling, indicating either a bad compressor or the system was low on Freon.

Repair: Work: Starter kit replacement and system testing · Parts: New starter kit installed on compressor · Result: Compressor running but cooling issue persists, requiring further diagnosis

LG refrigerator (LFXS26596S/01) — Louisville, OH

Reported: The customer complained of leaking that couldn’t be stopped on their LG refrigerator. The ice maker micro-switch had failed, causing dumping ice and water. The customer had attempted repair but couldn’t physically remove the cover due to only having one arm and needed the micro-switch replaced.

Diagnosis: We found the ice maker micro-switch had failed, which was causing the continuous dumping of ice and water. This switch controls when the ice maker stops dispensing, so when it fails, the system can’t shut off properly.

Repair: Work: Replaced switch · Parts: 6600JB3001C — Switch · Result: Good to go

LG washer (WM5000HVA) — Louisville, OH

Reported: The washer wouldn’t power on at all. No lights, no response when pressing buttons — completely dead from the customer’s perspective.

Diagnosis: Main board had 120 to it. UI has dc voltage to it but unresponsive. The main board was receiving power but couldn’t communicate with the user interface, leaving the washer unable to start any cycles.

Repair: Work: Replaced main board and ui · Parts: EBR79848502 — Board, EBR79584102 — Main board · Result: Good to go

Speed queen dryer (SDENCRGS173TW02) — Louisville, OH

Reported: George recently purchased a four-unit apartment complex in Louisville, OH. The shared coin-operated electric dryer is not drying. Washer works fine. George is seeking repair service.

Diagnosis: Found heater with an open circuit. The heating element had failed completely, preventing the dryer from generating any heat to dry the clothes.

Repair: Work: Replaced heat element, thermal fuse and high limit · Parts: 964P3 — Element · Result: Good to go

Kenmore dryer (110.68002011) — Louisville, OH

Reported: The dryer was experiencing intermittent operation issues. Sometimes it wouldn’t start at all, and other times it would shut off partway through the drying cycle. This kind of inconsistent behavior often points to electrical supply problems rather than internal dryer components.

Diagnosis: During our inspection, we discovered the dryer only had one leg of power coming to it. Electric dryers require 240V power from two separate 120V legs to operate properly. With only one leg working, the dryer cannot function normally, leading to the starting and stopping issues the customer experienced.

Repair: Work: Diagnosed electrical supply issue · Parts: No parts needed · Result: Identified that the problem appears to be either an outlet or a breaker problem

GE refrigerator (GTH17GBEDRWW) — Louisville, OH

Reported: The customer reported their GE refrigerator makes loud noise sometimes when running, sometimes for an hour. The noise was intermittent but persistent enough to be disruptive when it occurred.

Diagnosis: We found the evaporator fan making noise. This fan circulates air over the evaporator coils, and when the motor bearings wear out or debris interferes with the blades, it creates the loud operational sounds the customer was experiencing.

Repair: Work: Replaced fan · Parts: WR60X31522 — evaporator fan motor · Result: It’s good to go

Whirlpool washer (Wfw70hebw1) — Louisville, OH

Reported: The customer reported their Whirlpool Duet washer was pulling F7 E8 error codes, wouldn’t spin, and wouldn’t run. The homeowner had already attempted to diagnose the issue and had partially disassembled the washer when we arrived.

Diagnosis: We found the pressure sensor hose had rubbed against the stator and had a hole in it. This caused the washer to go into flood mode, triggering the error codes and preventing normal operation.

Repair: Work: Replaced the damaged pressure sensor hose and reassembled the washer for the homeowner · Parts: W11044559 — Hose · Result: Replacing the hose took care of the problem

Whirlpool oven/stove (GFE461LVS0) — Louisville, OH

Reported: The customer reported that when turning on the oven to bake, it instead turns on the broiler. They couldn’t bake anything — only the broiler turns on when any cooking mode is selected.

Diagnosis: Testing revealed the broil stays on all the time and gets too hot. The unit does not cycle on and off as it should. The control board was identified as the failed component causing the incorrect operation.

GE washer (GTW460ASJ2WW) — Louisville, OH

Reported: When you press the start button it just senses and wont wash. The washer would go through its sensing routine but never transition into the actual wash cycle.

Diagnosis: The mode shifter had failed and the washer wouldn’t shift into wash or spin. This component is responsible for directing the washer through its different operational modes during a cycle.

Repair: Work: Replaced the failed mode shifter · Parts: WH05X25036 — mode shifter assembly · Result: It’s cycling and operating correctly

Speed queen dryer (COMMERCIAL HEAVY DUTY) — Malvern, OH

Reported: The customer reported their Speed Queen commercial heavy duty dryer suddenly lost all heat during a load. The drum continued to tumble and the unit appeared to run through cycles, but clothes came out damp no matter how long the cycle ran. This is a classic symptom of heat circuit failure in commercial Speed Queen units.

Diagnosis: With the unit powered up, we confirmed the drum motor and airflow were functioning normally. However, testing the timer’s heat circuit showed it was completely open — no continuity to engage the heating element. On these commercial Speed Queen models, the timer controls both cycle progression and heat activation. When the internal contacts fail, heat is lost while mechanical functions continue.

Repair: Work: Removed old timer, installed new unit with updated harness, tested all cycle positions · Parts: D505797P — timer and harness kit · Result: Heat engaged immediately, temperatures reached proper specs across all settings

Whirlpool dryer (WED5200VQ1) — Massillon, OH

Reported: The customer reported that clothes were taking much longer to dry than normal, with the dryer producing heat inconsistently throughout the cycle. Sometimes the unit would heat normally for the first part of the cycle, then go cold, then heat again. This erratic behavior made it impossible to get laundry fully dry.

Diagnosis: We tested the heating element, thermal fuses, and thermostats — all checked out fine. The issue was in the timer itself. The internal contacts that control the heating circuit were failing intermittently. When these contacts couldn’t maintain a solid connection, the heating element would cut in and out randomly during the drying cycle, explaining the inconsistent performance.

Repair: Work: Removed old timer, installed new unit, reconnected all wiring harnesses · Parts: WPW10185982 — timer assembly · Result: Ran full test cycle with consistent heat from start to finish

Maytag dryer (MDE7400AYW) — Massillon, OH

Reported: The customer reported that their dryer had become extremely loud over the past few weeks, with the noise getting progressively worse. They described a constant rumbling sound punctuated by intermittent squealing, and noted that the drum occasionally seemed to skip or hesitate during the cycle. The dryer was still drying clothes, but the noise was disruptive enough to avoid running it during evening hours.

Diagnosis: Opening the cabinet revealed the source of the noise immediately. The idler pulley assembly showed significant wear, with the pulley itself making grinding sounds under load. One of the rear support rollers had developed flat spots and was seized, causing the drum to bounce and create the skipping sensation. Lint had also accumulated throughout the cabinet, which can accelerate component wear by trapping heat and debris around moving parts.

Repair: Work: Removed drum, replaced worn components, cleaned lint buildup from cabinet and around motor housing · Parts: 12001541 — rear support roller assembly, WP6-3700340 — idler pulley bearing · Result: Smooth, quiet operation restored with proper drum rotation and belt tension

Kenmore refrigerator (Coldspot 106.58902802) — Massillon, OH

Reported: The spacesaver door ice bin release was broken on this Kenmore Coldspot refrigerator. The customer needed the broken old bin removed and replaced with a new bin/crusher.

Diagnosis: The ice bin release mechanism had failed, requiring complete replacement of the ice container assembly. The customer had identified the likely part number as WPW10130497 or closely similar.

Repair: Work: Removed the broken ice bin and shipped a new one to the customers home · Parts: WPW10170986-ICE-CONTNR — ice container assembly · Result: New ice container delivered for installation

GE refrigerator (PSC23SGPA SS) — Massillon, OH

Reported: The customer reported that their water dispenser stopped working in the door, but ice dispenser still working. The refrigerator was still making ice normally, but no water would come from the door dispenser.

Diagnosis: The water dispenser line in the freezer door was frozen and the water line from the valve to the tank was leaking. These issues created a situation where water couldn’t reach the dispenser properly, and continued use could result in water leaking and damage behind the fridge.

Whirlpool refrigerator (GI6SARXXF06) — Minerva, OH

Reported: The customer reported their ice maker had been cycling normally but wasn’t producing any ice for several days. Water was still dispensing from the door, but the ice maker appeared to be going through its normal harvest cycle without actually making ice. No error codes were displayed on the control panel.

Diagnosis: Inspection of the ice maker revealed the fill funnel and connecting tube were completely frozen with a thick layer of ice buildup. The water inlet valve was seeping water after shutoff, allowing continuous dripping that accumulated and froze in the fill system. This blockage prevented any water from reaching the ice maker mold during fill cycles, explaining why the unit cycled but produced no ice.

Repair: Work: Removed frozen ice blockage with steam, replaced faulty inlet valve, tested water flow and pressure · Parts: WPW10312696 — water inlet valve assembly · Result: Ice maker resumed normal fill cycles with proper water flow and began producing ice within 24 hours

Maytag washer (Bravos MCT) — Minerva, OH

Reported: The customer reported that the washer doesn’t spin the clothes out and after the cycle they’re dripping wet. This is a classic sign of spin cycle failure in top-load washers.

Diagnosis: The transmission hub on the basket has stripped out. We also discovered corrosion on the transmission shaft, which likely contributed to the hub failure and suggests ongoing mechanical stress in the drive system.

Repair: Work: Replaced the stripped transmission hub under warranty · Parts: W10528947-HUB — transmission hub · Result: Washer restored to proper spin cycle operation

Frigidaire refrigerator (FFHI1831QS1) — Minerva, OH

Reported: The customer reported that water was leaking into the fridge compartment. This type of issue typically indicates problems with the refrigerator’s defrost or drainage system allowing moisture to accumulate where it shouldn’t.

Diagnosis: Our inspection found that the evaporator fan motor had failed, which can disrupt proper airflow and defrost cycling. Additionally, the drainage system needed attention to prevent water from backing up into the refrigerator compartment.

Repair: Work: Replaced evaporator fan motor and installed the drain kit · Parts: 242077705 — Motor, 5304500305 — Diffuser/Gasket Assembly, A04520001 — Ferrule · Result: Water leaking eliminated and proper refrigeration restored

GE refrigerator (GNE29GMHEES) — Navarre, OH

Reported: The homeowner called because their refrigerator was only cooling to about 65 degrees, putting food safety at risk. The refrigerator compartment felt warm with little to no air movement coming from the vents.

Diagnosis: We found the fresh food evaporator fan motor had completely seized. The motor was receiving proper voltage during cooling calls, but the fan blade wouldn’t turn and made no noise. Without this fan running, cold air from the evaporator coils couldn’t circulate through the fresh food compartment, causing temperatures to climb into the danger zone.

Repair: Work: Removed failed motor, installed new fan assembly, verified electrical connections · Parts: WR60X35205 — fresh food evaporator fan motor · Result: Strong airflow restored at all vents, temperatures dropping toward setpoint

Whirlpool dryer (WED6200SW0) — North Canton, OH

Reported: The customer reported their dryer would run through complete cycles but clothes came out just as wet as when they went in. The drum was turning normally and air was moving, but absolutely no heat was being generated. This left the family hanging clothes indoors and running multiple futile cycles.

Diagnosis: We verified the 240V supply was reaching the unit properly and confirmed excellent airflow through the lint screen and external vent. All thermal safety components — high limit thermostat, cycling thermostat, and thermal cutoff — tested within normal parameters. The heating element itself showed infinite resistance, indicating an open circuit where the coil had burned through completely.

Repair: Work: Removed rear panel, disconnected old element, installed new heating coil and housing · Parts: 279838 — heating element assembly · Result: Strong, consistent heat output verified through multiple test cycles

Kenmore dryer (110.97892602) — North Canton, OH

Reported: The customer reported squeaking sounds when starting the dryer that would fade after a few minutes of operation. Recently, the noise was lasting longer and becoming more pronounced. The dryer was still drying clothes effectively, but the squealing was getting worse with each load.

Diagnosis: Opening the cabinet revealed multiple worn components working together to create the noise. The idler pulley showed rough bearing movement with noticeable play, while the drum rollers had developed flat spots from years of supporting the drum weight. The belt itself was glazed smooth and showed edge wear, no longer gripping properly. This combination creates the characteristic cold-start squeak that improves as parts warm up and expand slightly.

Repair: Work: Removed drum, replaced worn rollers and idler pulley, installed new belt with proper tension · Parts: 4392067 — idler pulley assembly, drum roller kit, and dryer belt · Result: Silent startup and smooth drum rotation through complete test cycles

Frigidaire range (GALLERY MODEL #FGGF3054MWB) — North Canton, OH

Reported: The oven wouldn’t heat at all, though the cooktop burners functioned normally. The customer could see the igniter glowing orange, but it never got hot enough to ignite the gas. This is classic igniter failure — it still glows but can’t pull the amperage needed to signal the gas valve to open.

Diagnosis: We confirmed gas supply was normal and tested the bake igniter with an ammeter. The igniter was drawing well below the minimum current required to open the gas valve. Over time, igniters weaken and lose their ability to heat up quickly, leaving homeowners with an oven that won’t bake or preheat.

Repair: Work: Removed oven racks and bottom panel, disconnected old igniter, installed new igniter with secure wire connections · Parts: 316489403 — bake igniter assembly · Result: Oven reached set temperature within normal preheat time, bake cycle functioning properly

Maytag dryer (MDG3000AWW) — North Canton, OH

Reported: The customer reported a loud squeak that lasted roughly 30 seconds whenever the dryer started up. The noise was consistent across recent cycles and seemed to be getting worse. Once the drum got spinning, the noise would fade but return with each new load.

Diagnosis: We replicated the startup squeak and traced it to the drum support wheel. The bearing had developed play and was no longer rotating smoothly under the drum’s weight. This is a common wear point on Maytag dryers, especially as the plastic bearing surfaces break down over time. The belt and idler pulley showed no abnormal wear, confirming the support wheel as the isolated problem.

Repair: Work: Removed drum, replaced worn support wheel, reassembled dryer · Parts: 12001541 — drum support wheel assembly · Result: Test cycle ran quietly with smooth drum rotation

Samsung Refrigerator; Oven/stove; dishwasher (DW80K7050US) — North Canton, OH

Reported: The customer reported that their dishwasher was not draining and leaking, while the oven range digital clock light was out and the refrigerator was vibrating very loud. The main focus was the dishwasher drainage issue.

Diagnosis: The dishwasher had a piece of plastic sucked up in the drain hose. It was totally blocking it off and causing it to back up with water and overflow.

Repair: Work: Cleared the plastic obstruction from the drain hose and programmed an extended defrost on the refrigerator · Parts: LAB-REPAIR APPLIANCE · Result: After clearing the obstruction, the dishwasher is operating correctly

Kenmore washer (110.5072012) — North Canton, OH

Reported: The customer reported their Kenmore washer was not draining. Water remained in the tub after wash cycles, preventing the machine from completing its normal operation.

Diagnosis: Inspection revealed the drain pump had failed. This pump is responsible for removing water from the washer tub during the drain cycle, and when it stops working, water accumulates and prevents proper operation.

Repair: Work: Ordered replacement pump and swapped it out · Parts: WPW10661045 — drain pump · Result: The washer is now operating correctly

Kenmore oven/stove — North Canton, OH

Reported: The customer reported that the oven bakes but the broiler doesn’t work. The ignitor will glow but the burner never comes on. They suspected this was possibly from a lack of use. Additionally, there was an issue with the left front burner, the small burner.

Diagnosis: When an oven ignitor glows but fails to light the burner, it typically indicates the ignitor is drawing current but lacks sufficient amperage to open the gas valve. The ignitor was weakened and needed replacement to restore proper broiler operation.

Repair: Work: Installed a new broil ignitor and ordered a new surface igniter switch assembly · Parts: 5304506545 — broil ignitor · Result: Broiler function restored to normal operation

Frigidaire refrigerator (FFHS2311LBRA) — North Canton, OH

Reported: There is power to the fridge but it is not cooling. Both fridge and freezer are affected.

Diagnosis: After unplugging and resetting the refrigerator, it seems to be operating correctly. If it happens again, will need to replace the Control Board.

Repair: Work: Unplugged and reset the refrigerator · Parts: None — reset resolved the issue · Result: Unit operating correctly after reset

Amana refrigerator (AFI2538AEB3) — North Canton, OH

Reported: The customer reported their refrigerator was not cooling in the fridge or freezer. Both compartments had lost their ability to maintain proper temperatures, leaving food at risk of spoilage.

Diagnosis: Our inspection revealed the compressor starter had failed, preventing the compressor from running properly. We also found a damaged end cap in the refrigerator compartment where the drawer slides fasten on, which needed replacement to restore proper function.

Repair: Work: Replaced starter on compressor and replaced end cap in refrigerator compartment where the drawer slides fasten on · Parts: W10613606 starter device, W10874836 end cap · Result: Refrigerator restored to proper cooling operation in both compartments

Whirlpool freezer (WZF79R18D00) — North Canton, OH

Reported: The homeowner contacted us because their freezer wasn’t freezing properly. The lights were still on, indicating the unit had power, but the cooling system wasn’t functioning.

Diagnosis: Upon inspection, we determined the freezer needed a basic reset to restore normal operation. The unit had power but required a system restart to resume proper cooling cycles.

Repair: Work: Unplugged and reset the machine · Parts: None · Result: Freezer is operating correctly

Maytag Washer; dishwasher (DW model-LDF8574, LDF8072 Or LSDF9962. Washer is MFW9600SQ0) — North Canton, OH

Reported: The customer contacted us about their Maytag dishwasher giving error code OE and their Maytag washer displaying error code F11. Both appliances had stopped functioning properly, creating a significant disruption to the household’s daily routine.

Diagnosis: For the dishwasher, we found the drain line was gummed up, preventing proper drainage and triggering the OE error code. The washer’s F11 error pointed to a failed motor control board, which controls the washer’s motor functions and communication between components.

Repair: Work: Ran Affresh cleaner through the dishwasher drain line to clear the blockage; replaced the motor control board on the washer · Parts: W10756692 — motor control board for the washer · Result: Both appliances tested successfully with symptoms resolved and normal operation restored

LG washer (WM2455HW) — North Canton, OH

Reported: The customer reported that water floods from the washer all over the floor during operation. This wasn’t a minor leak—it was creating a mess that made the washer completely unusable.

Diagnosis: Our inspection revealed that the washer drum had broken in the front, causing the major leak onto the floor. Additionally, the pump was not pumping out all the way, which compounded the flooding issue. The drum failure was significant structural damage that affected the washer’s ability to contain water during cycles.

Repair: Work: Assessment and cost evaluation · Parts: No parts used · Result: Customer opted for new washer due to repair cost

GE washer (GTUP270EM2WW) — Paris, OH

Reported: The customer reported water leaking from underneath their GE top-load washer, specifically around the motor and transmission area. The leak was significant enough to create puddles on the laundry room floor. Additionally, the dryer control knob had gone missing, making it difficult to select cycles.

Diagnosis: We traced the leak to a failed transmission seal that was allowing gear oil and water to escape from the tub assembly. The seal failure had contaminated the motor mount area and created excess play in the tub bearings. When transmission seals fail on this model, the entire transmission and tub assembly typically needs replacement since the contamination spreads throughout the drive system.

Repair: Work: Removed old transmission/tub unit, installed new assembly, reconnected all drive components and wiring · Parts: WH45X24614 — transmission and tub assembly; WE4M522 — dryer control knob assembly · Result: Completed leak test and full cycle verification — no leaks detected and all functions operating normally

Whirlpool dryer (WED4900XW0) — Salem, OH

Reported: The WED4900XW0 was producing loud squeaks that synchronized with drum rotation, plus intermittent rumbling sounds. The customer suspected worn drum rollers based on the noise pattern, and they were right on target.

Diagnosis: Inside the dryer cabinet, we found support rollers that had developed flat spots from years of use, creating the rhythmic squeaking. The idler pulley showed excessive lateral play and was making noise under belt tension. The drive belt itself had become glazed and stretched, contributing to the overall wear pattern. This is a common failure mode on this Whirlpool model as these components reach their service life together.

Repair: Work: Removed drum assembly, installed new support rollers and idler pulley, fitted new drive belt with proper tension · Parts: 4392065 — complete Whirlpool dryer repair kit (support rollers, idler pulley, drive belt) · Result: Quiet operation restored with smooth drum tumbling throughout full cycle

GE refrigerator (GSH25JSXJSS) — Sebring, OH

Reported: The customer reported that the freezer works mostly but the fridge doesn’t seem to function right and wasn’t cooling right. This is a classic symptom of airflow issues within the refrigerator system.

Diagnosis: We found the refrigerator defrost function was operating fine, but the evaporator fan had failed. Without a working evaporator fan, cold air couldn’t circulate properly from the freezer section to the fresh food compartment, leaving the fridge section warm while the freezer continued to function.

Repair: Work: Installed new evaporator fan · Parts: WR60X10185 — DC evaporator fan · Result: The fridge is operating correctly with proper cooling restored

Huebsch washer and dryer (hcn020kcvxu3001) — Sugarcreek, OH

Reported: East Canton Laundromat contacted us for service on their Huebsch commercial laundry equipment. The dryer was experiencing operational issues with one of its support rollers, while the washer had drainage problems affecting its normal cycle completion.

Diagnosis: Our inspection revealed one support roller on the Huebsch dryer needed replacement. The washer had a restricted drain that was preventing proper water evacuation during the drain cycle.

Repair: Work: Replaced support roller and cleared restricted drain on washer · Parts: One support roller on Huebsch dryer · Result: Operation is normal on both units

Whirlpool washer (WTW5000DW3) — Tallmadge, OH

Reported: The spin cycle is not working. It makes weird droning noise, thumping like the load is uneven. And then the sensor wants to add more water.

Diagnosis: Hub stripped. The stripped hub couldn’t properly engage the wash plate, causing the agitation and spin problems the customer experienced.

Repair: Work: Replaced hub and wash plate · Parts: W10528947 — Hub, W10752283 — Washplate · Result: Good to go

GE dishwasher (GDF520PSF2SS) — Uniontown, OH

Reported: The GE dishwasher model GDF520PSF2SS was completing wash cycles but leaving dishes dripping wet. No matter how long the heated dry cycle ran, nothing came out properly dried. The customer had tried different detergents and rinse aids without improvement.

Diagnosis: The float switch was stuck in the up position, preventing the dishwasher from properly sensing water levels during the final drain and dry phases. Additionally, the bottom screen was packed with food debris and grease buildup, restricting water flow and affecting the unit’s ability to completely evacuate water before the drying cycle. These two issues combined were keeping moisture trapped inside the tub.

Repair: Work: Removed and replaced the faulty float switch, cleaned the bottom screen thoroughly · Parts: WD21X10519 — flood switch assembly · Result: Ran a full test cycle with proper draining and effective heated drying

Frigidaire refrigerator (FFHS2313LS4) — Uniontown, OH

Reported: The ice maker wasn’t producing normal ice cubes — instead, water was flowing into the ice maker tray during drink dispensing, creating large frozen blocks. The customer noticed this had been happening for several weeks, making it impossible to get individual ice cubes from the dispenser.

Diagnosis: We tested the water dispenser and watched the ice maker operation cycle. Water was entering the ice maker compartment whenever someone used the front dispenser, which should never happen. This pointed to a failed diode in the water valve circuit that controls when water flows to different parts of the system. The diode acts like a one-way valve for electrical current, and when it fails, water gets misdirected.

Repair: Work: Disconnected power, accessed the water valve assembly, replaced the failed diode, and reconnected all wiring · Parts: 5303918287 — water valve diode kit · Result: Ran multiple dispenser and ice maker cycles to verify proper water flow timing and normal ice cube formation

LG dryer (DLG7101W) — Uniontown, OH

Reported: The customer reported their dryer would run through complete cycles but clothes came out still damp. The drum tumbled normally and the unit drew power, but no heat was being generated during the drying process.

Diagnosis: Testing confirmed the igniter had failed with an open circuit. In gas dryers, the igniter must draw enough current to signal the gas valve coils to open. When the igniter burns out, it can’t complete this electrical circuit, so no gas flows to create heat. The thermal fuse, thermostats, and gas valve coils all tested within specification.

Repair: Work: Removed old igniter, installed new assembly, reconnected wiring · Parts: 5318EL3001A — igniter assembly · Result: Burner test confirmed normal ignition sequence and proper heat generation

GE refrigerator (GFE28HMHDES) — Uniontown, OH

Reported: The customer reported their GE refrigerator was running very loud at times and doesn’t feel cold. These symptoms typically indicate issues with the cooling system components.

Diagnosis: We found the evaporator fan in the refrigerator compartment had failed, and the condenser coils on the bottom of the refrigerator were dirty. These evaporator fans are relatively common issues with this fridge model.

Repair: Work: Installed a new evaporator fan in the refrigerator compartment and cleaned the condenser coils down on the bottom of the refrigerator · Parts: WR60X35205 — refrigerator fresh food evaporator fan · Result: Refrigerator cooling properly and running quietly

Admiral refrigerator (pshs6pgzbess) — Uniontown, OH

Reported: The customer reported that lights were blinking on the panel and when opening either the refrigerator or freezer, the lights would go on and off and flicker. The panel on the outside kept blinking. They had looked up the problem and tried turning the unit off for 10 minutes to reset the circuit card, which worked for almost two weeks before the symptoms returned.

Diagnosis: After examining the unit, we determined the main control board had failed. This 7-year-old refrigerator’s control board was causing the erratic lighting behavior and panel display issues the customer experienced.

Repair: Work: Replaced main control board · Parts: WR55X11033 — Board Main Combined HMI · Result: Unit is operating normally

Whirlpool refrigerator (WRS555SIHV00) — Uniontown, OH

Reported: The customer reported that the ice maker was no longer making ice. This was actually a recurring issue that had developed over time, with the ice maker initially cycling properly but the fill tube becoming repeatedly plugged.

Diagnosis: The fill tube heater had failed with what appeared to be a broken wire. The heater connects through two blue wires, and when these checked open, it confirmed the door assembly would need replacement. Previous attempts to clear the plugged fill tube with steaming were only temporary fixes since the underlying heater failure kept allowing freeze-ups.

Repair: Work: Replaced failed ice maker, installed new water filter, and ultimately replaced the entire door assembly to address the fill tube heater failure · Parts: W10873791 — Ice maker unit, EDR1RXD1 — Water filter, LW11026428 — Door assembly · Result: Verified proper cycle of ice maker and water valve operation

Kenmore refrigerator (795.77542600) — Winton, OH

Reported: The customer reported their ice maker doesn’t work and just makes a grinding noise. The unit had stopped producing ice entirely while the grinding sound indicated internal mechanical failure within the ice maker assembly.

Diagnosis: The ice maker assembly had failed internally, causing the grinding noise when attempting to cycle. The mechanical components inside the assembly were no longer functioning properly, preventing normal ice production and creating the audible grinding during operation.

Repair: Work: Drop shipped ice maker to customer · Parts: AEQ57518201 — Ice Maker Assembly · Result: Ice maker assembly replaced, normal ice production restored

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