GE Refrigerator Repair (Model CFE28TSHESS) – Massillon, OH

A GE refrigerator in Massillon wasn’t cooling properly in the fresh food compartment. The freezer worked fine, but the refrigerator side ran warm. We found the fresh food evaporator fan had failed completely.

The Problem

The customer reported their refrigerator wasn’t cooling well. The freezer maintained proper temperature, but the fresh food compartment couldn’t keep items cold. This is a classic symptom of fresh food fan failure in side-by-side GE models.

Diagnosis

The fresh food evaporator fan motor had seized up entirely. Without this fan running, cold air from the evaporator coils couldn’t circulate through the fresh food compartment. The freezer continued working normally because it has its own separate fan system. This is a common failure point on this CFE28TSHESS model after several years of operation.

The Repair

• Parts replaced: WR60X26866 — fresh food evaporator fan motor
• Work performed: Removed failed fan motor and installed new unit with proper wiring connections
• Result: Fresh food compartment reached proper temperature within two hours

Is It Worth Repairing?

This GE CFE28TSHESS model is generally worth repairing if it’s under 10 years old and otherwise functioning well. The fresh food fan is a straightforward replacement that typically gives several more years of reliable service. These side-by-side models are built solid and this particular failure doesn’t indicate broader system problems.

Maintenance Tips for GE Side-by-Side Refrigerators

• Listen for unusual fan noises — GE evaporator fans often make grinding sounds before they fail completely
• Keep the condenser coils clean underneath — dirty coils make the fans work harder on CFE28T models
• Check door seals regularly — poor seals force the cooling system to overwork, stressing the fan motors

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.