Appliance Repairs — Week of February 23, 2026 (part 1 of 3) | Stark County, OH

Whirlpool washer (Coin Op) — Akron, OH

Reported: The washer was completely unresponsive with no lights or sounds when the start button was pressed. This was the second time the customer had experienced this exact issue. The coin mechanism accepted quarters normally, but nothing happened when attempting to start a cycle.

Diagnosis: We checked the GFCI outlet first, given the previous history. The outlet had tripped, cutting all power to the washer. After resetting the GFCI, the washer powered up immediately and ran through a complete test cycle without issues. The repeated tripping indicates the GFCI outlet itself is likely wearing out and becoming oversensitive.

Repair: Work: Reset tripped GFCI outlet, ran full diagnostic cycle · Parts: None required · Result: Washer completed normal wash cycle, all functions operational

LG dryer (DLE1501W) — Akron, OH

Reported: The dryer would turn on and the drum would spin normally, but no heat was being produced. This left clothes damp even after extended cycle times, which is the classic symptom of a heating system failure.

Diagnosis: Testing revealed the high limit thermostat had opened and wouldn’t reset. This safety thermostat is designed to cut power to the heating element when internal temperatures exceed safe limits. Once it fails in the open position, the heating circuit stays broken until the part is replaced.

Repair: Work: Removed old thermostat, installed new component, reconnected wiring · Parts: High limit thermostat · Result: Ran complete dry cycle to verify proper heating and temperature cycling

Admiral oven (FEF379ACJ) — Akron, OH

Reported: The customer reported a small fire had occurred inside the oven cavity during use. They were understandably worried about safety and whether the appliance could continue to be used. The oven appeared to function normally after the incident, but they wanted professional confirmation that it was safe to operate.

Diagnosis: We thoroughly inspected the oven interior and electrical components for fire damage. The heating elements, wiring, and insulation all checked out fine — no signs of heat damage or compromised safety systems. The fire appears to have been caused by food debris or spills that ignited during normal operation, a common occurrence that rarely causes actual appliance damage.

Repair: Work: Safety inspection, functionality testing, cleaning recommendations · Parts: None required · Result: Oven preheated normally in 8 minutes 20 seconds, all functions operational

Kenmore oven (790.73032315) — Akron, OH

Reported: The customer reported their oven wasn’t working at all. No heat, no flame, nothing. They’d tried adjusting the temperature and checking the circuit breaker, but the oven remained completely cold even after preheating for 30 minutes.

Diagnosis: The bake igniter wasn’t glowing when we called for heat. On gas ovens, the igniter must draw enough current to signal the gas valve to open. When igniters age, their resistance increases and they can’t pull sufficient amperage — even if they still glow dimly. This Kenmore igniter was completely dead, drawing no current at all.

Repair: Work: Removed oven racks and bottom panel, disconnected old igniter, installed new igniter with proper positioning · Parts: 5303935066 — bake igniter kit with mounting nut · Result: Oven lit immediately and reached 350°F in normal preheat time

Amana oven/ stove (AOCS3040E) — Akron, OH

Reported: The customer reported their oven wouldn’t respond to any controls. No power indicators were visible, and the display remained completely dark. This had been going on for several days, disrupting their meal preparation routine.

Diagnosis: We checked the electrical supply first and discovered the circuit breaker serving the oven had tripped. This can happen when an appliance draws too much current during startup, or due to electrical surges. The breaker was doing its job — protecting the home’s wiring from potential damage.

Repair: Work: Reset tripped circuit breaker at electrical panel · Parts: None required · Result: Oven powered on normally and reached preheat temperature in 13½ minutes

Kenmore oven (790.30522801) — Akron, OH

Reported: The customer reported their Kenmore oven model 790.30522801 wouldn’t light. The igniter would glow when the oven was turned on, but the gas valve never opened to allow ignition. This left the oven completely unusable for cooking or baking.

Diagnosis: Testing revealed the igniter wasn’t reaching the required temperature to signal the gas valve to open. While it would glow orange, it lacked the electrical current draw needed to trigger the valve mechanism. This is a common failure mode for oven igniters — they weaken over time and eventually can’t generate enough heat to complete the ignition sequence.

Repair: Work: Removed old igniter, installed new igniter with proper mounting and electrical connections · Parts: 318177710 — oven igniter · Result: Oven lit in 35 seconds and completed preheat cycle in 4 minutes and 16 seconds

Kenmore dryer (110.60992990) — Akron, OH

Reported: The customer reported no heat from their Kenmore dryer. This was particularly frustrating since another repair company had already replaced the thermostat just a month before.

Diagnosis: Another servicer had replaced the thermostat a month previously. It was left with a loosened connection which caused the thermostat to overheat and fail again. During inspection, I also found the heat element was on the verge of failure.

Repair: Work: I replaced the failed thermostat and the heat element · Parts: WP3387747-ELEMENT, 279816-CUTOFF-TML · Result: Dryer restored to full heating operation with secure connections

Whirlpool dryer (WED8000BW0) — Alliance, OH

Reported: The homeowner reported a loud, high-pitched squealing noise that started gradually and became unbearable during every cycle. The noise was consistent throughout the drying cycle, indicating a mechanical component failure rather than an intermittent issue.

Diagnosis: We removed the top and front panels to access the drum assembly. The drum rollers showed significant wear with flat spots and rough surfaces — clear signs they were no longer rolling smoothly. The idler pulley was also worn, creating additional friction and contributing to the noise. Both components had reached the end of their service life and needed replacement.

Repair: Work: Removed drum assembly, replaced worn rollers and idler pulley, reassembled unit · Parts: 4392067 — drum roller and idler pulley kit · Result: Dryer ran through complete test cycle silently with proper drum rotation

Frigidaire refrigerator (FFHT2126LB3) — Alliance, OH

Reported: The homeowner reported that their FFHT2126LB3 refrigerator compartment wasn’t maintaining temperature, though the freezer was still freezing items normally. This classic symptom pattern pointed us toward the defrost system, which is shared between both compartments but affects the fresh food section first when it fails.

Diagnosis: We found the defrost thermostat had failed in the open position, which meant the defrost heater couldn’t turn on during defrost cycles. Without periodic defrosting, ice accumulated on the evaporator coils behind the freezer wall. This ice buildup blocked the airflow path that carries cold air from the freezer to the refrigerator compartment through the air damper system.

Repair: Work: Removed old thermostat from evaporator coil assembly, installed new thermostat with proper capillary tube positioning · Parts: 5303918202 — defrost thermostat kit · Result: Verified defrost cycle activation and proper temperature recovery in both compartments

Whirlpool washer (110.92583110) — Alliance, OH

Reported: The customer reported their Whirlpool model 110.92583110 would fill normally but leave clothes sitting in standing water. The washer completed the wash cycle but never progressed to draining or spinning, leaving wet, unwashed clothes behind.

Diagnosis: We tested the lid switch mechanism and found it had failed completely. This safety component must signal that the lid is properly closed before the washer will spin at high speeds. With the switch non-functional, the control board wouldn’t allow the drain pump to activate or the basket to spin, leaving water trapped in the tub.

Repair: Work: Removed the old switch, installed new lid switch, and reconnected wiring harness · Parts: 285671 — lid switch assembly · Result: Tested full wash cycle with proper drain and spin operation restored

Whirlpool oven/range (WFG505M0BS3) — Alliance, OH

Reported: The homeowner noticed a strong gas odor whenever they used the burners, which understandably concerned them about safety. The smell was most noticeable when lighting the burners, indicating a gas leak somewhere in the system.

Diagnosis: Lifting the cooktop revealed the root cause: the burner assemblies had been pulled away from their valve connections, breaking the gas lines. This likely happened during previous cleaning or maintenance when someone lifted the stovetop too aggressively. On Whirlpool gas ranges, these tube orifice assemblies create the sealed connection between the gas valves and burner heads — when they break, raw gas escapes before reaching the burner.

Repair: Work: Removed damaged assemblies, installed new orifice holders, reconnected gas lines to valve assembly · Parts: W11050487 and W11028738 — tube orifice burner holder assemblies · Result: Performed leak test with soap solution, verified all burners ignited properly without gas odor

Frigidaire oven — Alliance, OH

Reported: The front right burner wouldn’t maintain consistent temperature. It would either run too hot or not heat enough, making it impossible to cook at a controlled temperature. The burner would cycle unpredictably instead of maintaining steady heat output.

Diagnosis: Testing showed the infinite switch had failed internally. This switch controls the burner’s heating cycles by turning the element on and off to maintain the selected temperature. When it malfunctions, the burner loses its ability to regulate heat properly, causing the erratic heating the customer experienced.

Repair: Work: Removed old switch, installed new infinite switch, reconnected wiring · Parts: 318293827 — infinite switch for front right burner · Result: Burner now cycles properly and maintains consistent temperature at all heat settings

Samsung refrigerator (RF28HMEDBSR/AA) — Alliance, OH

Reported: The customer called because their Samsung RF28HMEDBSR/AA refrigerator ice maker had completely stopped producing ice. The unit would cycle but no ice was forming or dispensing. This is a common failure point on this Samsung model series.

Diagnosis: Testing revealed the ice maker assembly had multiple component failures. The original ice maker kit showed signs of electrical failure in both the control board and drain tube heater circuits. Samsung redesigned this assembly to address these known reliability issues with an updated kit that includes improved components and wiring harness.

Repair: Work: Removed old ice maker unit, installed new assembly, connected water and electrical lines · Parts: DA82-02673A — complete ice maker assembly kit with board, drain heater, and Y-clip · Result: Ice maker cycled properly and began producing ice within 24 hours

Maytag washer (MVWB835DW4) — Alliance, OH

Reported: The customer reported their washer was not draining fully, with clothes coming out soaking wet and the unit not spinning properly. This started after the washer had been moved upstairs to a new location.

Diagnosis: Multiple stored fault codes were present including F3E2 (Inlet Water Temperature Fault), F0E3 (Overload), F2E1 (UI Stuck Button), and F8E6 (Water Hazard). The drain pump was operational and within specification, but inspection revealed multiple coins and debris obstructing the drain holes in the bottom of the wash basket, preventing proper water evacuation from the basket to the sump and causing pressure sensing errors and false load detection.

Repair: Work: Cleared all debris from basket drain ports, verified unobstructed water flow, performed control calibration · Parts: No parts replaced · Result: Ran Service Diagnostics Verification Cycle which completed successfully with no failures — unit now drains and operates properly

GE dryer (GTD65GBSJ3WS, DLGX8101V) — Alliance, OH

Reported: The customer had a GE and LG dryer that needed converted to LP gas. They already had the kit for the LG dryer.

Diagnosis: Both dryers were currently configured for natural gas operation and required propane conversion kits to safely operate on LP gas. The customer had provided one kit, and we supplied the necessary components for the complete conversion.

Repair: Work: Installed propane conversion kit in two dryers · Parts: WE03X23918 — dryer valve and pipe · Result: Both units successfully converted to LP gas operation

Maytag dryer (BRAVOS QUIET SERIES 300 MEDB200VQ0) — Alliance, OH

Reported: The customer reported their dryer heats but requires 2 or 3 cycles to dry clothes. They also noticed that if they opened the door while it was running, the inside was full of condensation. The customer had already installed a new vent, ruling out external airflow restrictions.

Diagnosis: Inspection revealed the pulley on the blower shaft had come off, severely restricting airflow through the drum. We also found loose drum gaskets and significant lint accumulation in the cavity. Additionally, the heat element showed signs of failure and needed replacement.

Repair: Work: Installed new pulley on blower shaft with Loctite to prevent recurrence, re-glued drum gaskets, cleaned lint from cavity, and installed new heat element · Parts: WP8544771 — heating element · Result: Dryer restored to proper drying performance in single cycles

LG refrigerator (LSC27914) — Alliance, OH

Reported: The customer reported that the water line on the back of the fridge was leaking. This type of leak can cause water damage to flooring and create ongoing moisture issues if not addressed promptly.

Diagnosis: Upon inspection, we found that both the water cooling tank in the refrigerator compartment and the water valves were leaking. These components work together to supply water to the dispenser system, and when they fail, water can leak from multiple points in the system.

Repair: Work: Replaced the water cooling tank in the refrigerator compartment and the water valves · Parts: MJM61904702 — water cooling tank, 5221JA2006D — water valve assembly · Result: After replacing both components, the leak issue was resolved

GE refrigerator (TPX24BPDABB) — Alliance, OH

Reported: The customer reported that water runs out of freezer side when it’s plugged in. This type of water leakage from the freezer compartment typically indicates a defrost system malfunction.

Diagnosis: After examining the GE TPX24BPDABB refrigerator, we determined it needs an updated defrost heater. The existing defrost heater was not functioning properly, causing ice buildup that led to water overflow when the unit attempted to defrost.

Samsung washer (WF350ANW/XAA-00) — Alliance, OH

Reported: The customer reported no lights or response on user interface. They had already verified the electrical outlet was working by testing it with a power drill, which ruled out any power supply issues to the unit.

Diagnosis: We found that the wiring harness for the user interface to the control board was damaged. After repairing the wiring harness, the machine still was not working. Further testing revealed that the DC voltage from the main control board to the user interface was low — it should have 12 V and it had like 3.5.

Repair: Work: Repaired damaged wiring harness for user interface connection, installed new control board · Parts: DC92-00381A — Main PCB Assembly · Result: Machine filled with water, tumbled/washed, drained and was spinning fine

Maytag dryer (DE303) — Atwater, OH

Reported: The homeowner contacted us about loud grinding and scraping noises coming from their Maytag dryer during the tumble cycle. The sounds were most pronounced when the drum was fully loaded and had become so disruptive they were avoiding using the dryer in the evening hours.

Diagnosis: After removing the front panel and inspecting the drum assembly, we found both drum support wheels were severely worn with flat spots and cracked surfaces. The plastic wheels had deteriorated to the point where metal components were making contact with the drum, creating the grinding noise. We also discovered significant lint buildup around the drum housing that was contributing to accelerated wear.

Repair: Work: Removed drum assembly, replaced both support wheels, cleaned lint buildup from housing and blower assembly · Parts: 12001541 — two drum support wheels · Result: Test cycle completed with quiet operation and smooth drum rotation

Whirlpool refrigerator (WRF535SWHB02) — Beloit, OH

Reported: The customer reported their freezer won’t defrost and freezer is fine but fridge won’t cool. This created an unusual temperature imbalance where the freezer was working but the refrigerator section wasn’t maintaining proper cooling temperatures.

Diagnosis: We found the damper in the fridge compartment had failed and was not opening. This damper controls airflow from the freezer to the refrigerator section, and when it fails to open, cold air can’t circulate to cool the fridge compartment while the freezer continues operating normally.

Repair: Work: Replaced the failed damper in the fridge compartment · Parts: WPW10594330 — damper control · Result: After replacing it, the refrigerator is operating correctly

GE dishwasher (GDF620HMJ2ES) — Bolivar, OH

Reported: The dishwasher would emit random beeping sounds and then stop responding to any button presses. The unit had power at the breaker, but the control panel was completely dead. No lights, no display activity, and no response to cycle selection attempts.

Diagnosis: We verified power supply to the unit and confirmed the breaker was functioning properly. The control board showed no signs of life despite having proper voltage. This GE model uses an integrated control system where the main control board communicates with the user interface board. When the main control board fails, it often takes out communication to the UI board as well, resulting in a completely unresponsive dishwasher.

Repair: Work: Removed old control boards, installed new control and UI boards, reconnected all wiring harnesses · Parts: WD21X24900C (machine control board), WD21X31902C (configured UI board) · Result: Completed functional tests to verify proper operation, checked for error codes and confirmed full responsiveness

Admiral washer (LTF2140FS1) — Canfield, OH

Reported: The customer reported their Admiral washer displayed all lights on the control panel, but the start light was flashing continuously and the unit refused to begin any cycle. This symptom pattern typically indicates a door lock or control communication issue preventing the washer from engaging its wash sequence.

Diagnosis: Testing the door lock assembly revealed it measured 1100 ohms resistance instead of the specified 1500 ohms. This out-of-spec reading confirmed the door lock switch assembly had failed internally. The faulty lock was preventing the control board from receiving proper door-secured confirmation, triggering the flashing start light as a safety lockout. We also identified and corrected a separate dryer vent issue during the service call.

Repair: Work: Removed old door lock, installed new assembly, verified proper resistance readings · Parts: 131763256 — Door Lock/Switch Assembly · Result: Washer starts normally, all cycle functions restored, no error codes present

Kenmore dryer (796.81272210) — Canton, OH

Reported: The homeowner reported their dryer would run through complete cycles but clothes came out still damp. The drum was tumbling normally and air was circulating, but no heat was being generated. This is a classic symptom that points directly to heating system failure.

Diagnosis: Testing revealed the heating element had an open circuit — no continuity across the terminals. The element coil had burned out internally, which is typical for this Kenmore model after years of use. The thermostats were also tested and found to be faulty, likely damaged by the heating element failure.

Repair: Work: Removed rear panel, disconnected old element, installed new assembly, reconnected wiring · Parts: 5301EL1001S — heating element assembly with integrated thermostats · Result: Dryer now produces proper heat throughout cycle, verified with temperature testing

GE dryer (DBLR333EG0WW) — Canton, OH

Reported: The customer reported that their GE model DBLR333EG0WW dryer wouldn’t stay running after pressing the start button. They had to hold the button down throughout the entire cycle for the dryer to operate, which made it essentially unusable for normal laundry loads.

Diagnosis: Initial inspection showed the start switch circuit wasn’t maintaining proper continuity after button release. Further investigation revealed the dryer plug had been wired incorrectly, likely during a previous installation or repair attempt. We also found the front bearing kit was worn and contributing to operational issues, causing additional strain on the electrical components.

Repair: Work: Corrected plug wiring configuration, installed new front bearing kit, tested all electrical connections · Parts: WE1M1102 terminal block cover, WE49X20697 dryer bearing kit · Result: Dryer now starts normally with a single button press and runs complete cycles without intervention

GE washer (GTW460ASJ6WW) — Canton, OH

Reported: The customer reported that water wouldn’t drain from their GE washer model GTW460ASJ6WW. The washer would complete the wash cycle but leave standing water in the tub with soaked clothes. This was the first major problem the unit had experienced since installation.

Diagnosis: Testing revealed a catastrophic transmission failure. The transmission had developed internal leaks that allowed gear oil to escape onto the belt and pulleys. This oil contamination prevented the belt from gripping properly, which eliminated the spin action needed to extract water from clothes. The transmission itself had lost its ability to shift between agitate and spin modes.

Repair: Work: Removed old transmission, cleaned oil contamination, installed new transmission and drive belt · Parts: WH38X27335 — transmission platform assembly kit · Result: Full spin cycle restored, complete water extraction verified

Samsung dryer — Canton, OH

Reported: The customer reported their Samsung dryer was making noise during operation. The unit was still heating and tumbling, but the sound indicated a mechanical issue that needed attention before it caused secondary damage to other components.

Diagnosis: Inspection revealed the idler pulley had failed. This spring-loaded component keeps the drive belt tight against the drum and motor pulley. When it wears out, the belt can slip or vibrate, creating the noise the customer heard. We also checked the heating element condition to ensure no related issues were developing.

Repair: Work: Removed cabinet panels, replaced failed idler pulley, reassembled unit · Parts: DC93-00634A — idler pulley assembly · Result: Completed functional tests to verify quiet operation and proper belt tension

LG washer (WM3170CW) — Canton, OH

Reported: The customer called about water pooling behind their LG washer after every wash cycle. The leak was steady enough to soak through to the subfloor, and they’d been mopping up water for weeks. Their LG dryer was also struggling — displaying the d80 error code and requiring multiple cycles to dry a single load.

Diagnosis: The washer’s drain hose had developed a crack at the connection point where it meets the pump housing. This is common on LG front-loaders around the 7-8 year mark as the rubber compound hardens and stress cracks form. The dryer’s d80 code indicates restricted airflow, and we found the external vent completely packed with lint — likely years of buildup that had never been professionally cleaned.

Repair: Work: Replaced the cracked drain hose and secured all connections · Parts: 5214EN3042P — drain pump hose assembly · Result: Ran three test cycles with no leaks; referred customer to vent cleaning specialist for dryer issue

GE washer (GTW685BSL1WS) — Canton, OH

Reported: The customer reported that the latch on top was broken and wouldn’t lock. When they tried to start a wash cycle, the washer wouldn’t fill or agitate. The lid appeared to close, but the safety mechanism wasn’t registering that it was secure.

Diagnosis: The lid lock assembly had failed completely. This plastic component includes both the latch mechanism and the electrical contacts that tell the washer it’s safe to operate. On this GTW685BSL1WS model, the lock assembly is prone to cracking over time, especially with heavy use. Without a functioning lid lock, the washer’s control board won’t allow any wash functions to start.

Repair: Work: Removed the old broken assembly and installed the updated kit from GE · Parts: WH08X31577 — Lid Lock Service Kit · Result: Ran a complete test cycle to verify proper locking and normal operation

Whirlpool washer (WTW7340XW2) — Canton, OH

Reported: The customer reported their WTW7340XW2 washer would buzz when they pressed start, but nothing else happened. No water filled, no agitation, no spin cycle — just a persistent buzzing sound. They had already checked that the water supply was connected and the unit was getting power.

Diagnosis: Our inspection revealed extensive rust damage on the top panel. The corrosion had eaten through the metal in several spots, creating structural weakness that prevented the lid mechanism from engaging properly. When the washer couldn’t detect a secure lid closure, it defaulted to the buzzing sound instead of starting the wash cycle. Rust on top-loading washers like this model often starts from moisture that gets trapped during normal use, especially in humid environments.

Repair: Work: Removed corroded top panel, installed new panel, tested lid engagement mechanism · Parts: WTW7340XW2 top panel assembly · Result: Washer started normally and completed full wash cycle without issues

Admiral refrigerator (FGHC2331PF7) — Canton, OH

Reported: The customer contacted us about persistent water puddles forming on the floor in front of their Admiral refrigerator. This was happening daily and creating both a slip hazard and potential damage to the kitchen flooring. The water appeared to be coming from inside the unit rather than an external leak.

Diagnosis: Opening the freezer compartment revealed significant ice accumulation around the defrost drain area. The defrost drain was completely blocked, preventing normal drainage of condensation during the defrost cycle. When the automatic defrost system activated, melted water had nowhere to go except overflow onto the floor. This is a common failure point on this Admiral model when food particles or debris work their way into the drain tube.

Repair: Work: Cleared the plugged defrost drain and removed accumulated ice from the freezer compartment · Parts: None — service repair only · Result: Verified proper drainage during test cycle with no water pooling

Kenmore dryer (110.70912990) — Canton, OH

Reported: The customer reported that their dryer would run through complete cycles, but clothes came out still damp. The drum was turning and air was moving, but no heat was being generated. This is a classic symptom of igniter failure in gas dryers.

Diagnosis: We verified 120 volts was reaching the igniter, confirming the electrical supply was intact. However, the igniter wasn’t glowing orange-hot as it should to open the gas valve. On Kenmore gas dryers, the igniter must reach sufficient temperature to signal the gas valve to open — when it fails, the safety system prevents gas flow entirely.

Repair: Work: Removed old igniter, installed new unit, reconnected electrical connections · Parts: 279311 — gas dryer igniter assembly · Result: New igniter glows properly and ignites gas burner on demand

KitchenAid oven (KFGD500ESS04) — Canton, OH

Reported: The customer reported that their bottom oven had completely stopped heating, while the top oven would sometimes work and sometimes not. Both ovens would go through their normal startup sequence, but the gas burners wouldn’t ignite consistently. This is a classic symptom of failing ignitors in gas ovens.

Diagnosis: We tested both ignitors with an amp clamp and found they were drawing insufficient current to properly actuate the gas valves. In gas ovens, the ignitor must draw enough amperage to heat up and signal the gas valve to open. When ignitors age, their resistance increases and current draw drops below the threshold needed for valve operation. Both ignitors in this KFGD500ESS04 had reached end of life.

Repair: Work: Removed old ignitors, installed new ignitor assembly, tested gas valve operation · Parts: WP7432P143-60 — dual oven ignitor assembly · Result: Both ovens now ignite properly and maintain consistent temperature

GE oven (JBP67CM1BB) — Canton, OH

Reported: The customer reported their electric oven would not preheat to the set temperature. The oven would turn on, but no matter how long they waited, it never got hot enough for cooking. This complete lack of heating indicated an element failure rather than a thermostat or control issue.

Diagnosis: Visual inspection immediately revealed the problem — the bake element showed clear signs of burn damage with visible breaks in the heating coils. We tested the electrical connections for continuity and confirmed the element was completely open. The burnt element explained why the oven couldn’t generate any heat, even though the controls and power supply were working normally.

Repair: Work: Removed the old burnt element and installed the new bake element with proper electrical connections · Parts: WB44T10011 — Range oven bake element · Result: Oven now preheats correctly and maintains proper temperature throughout the cooking cycle

Frigidaire oven (FGEF3055KFB) — Canton, OH

Reported: The customer reported their oven would turn on and the display showed the correct temperature setting, but the unit never actually heated up. They’d tried different temperature settings and waited extended periods, but the oven remained cold. This complete lack of heating pointed to an electrical control issue rather than a failed heating element.

Diagnosis: Testing revealed the EOC board had malfunctioned and wasn’t supplying power to the heating elements. The control panel would accept temperature inputs and display normally, but the relay circuits that energize the bake and broil elements had failed internally. The noise filter also showed signs of electrical stress, which often occurs when EOC boards fail on these Frigidaire models.

Repair: Work: Removed old EOC, installed new control board, replaced noise filter, reconnected all wiring harnesses · Parts: 5304495520 — Electronic Oven Control (EOC) board and noise filter kit · Result: Tested both bake and broil functions — oven now heats to set temperature correctly

Kenmore washer and oven (110.20372711, MEW7530AS01) — Canton, OH

Reported: The washer (model 110.20372711) wouldn’t start any wash cycles when buttons were pressed on the control panel. The electric oven (model MEW7530AS01) had powered off during a self-clean cycle and wouldn’t restart. Both appliances shared electrical components, which pointed to a thermal safety issue.

Diagnosis: Testing revealed the high limit thermal protector on the oven’s control board had failed. This safety device is designed to cut power when temperatures exceed safe limits, but in this case it had tripped permanently. The oven’s circulation fan was still operational, but the thermal protector’s failure was preventing both appliances from receiving proper control signals.

Repair: Work: Removed failed thermal protector, installed new component, verified electrical connections · Parts: WPW10545255 — high limit thermal protector fuse · Result: Both washer and oven control panels responding normally, oven completing full heating cycles

Admiral oven (JGB918SEK4SS) — Canton, OH

Reported: The customer reported that pressing the self-clean button did nothing — no response, no cycle start, just a blank stare from the control panel. The oven kept showing door on the display, and they could hear clicking sounds when trying to engage the cleaning cycle, but the door wouldn’t lock into position.

Diagnosis: The door lock assembly on this Admiral JGB918SEK4SS had worn out completely. The two-switch latch mechanism inside the door frame was stuck in the open position, preventing the oven from detecting a secure door seal. Without that lock engagement, the self-cleaning cycle won’t start — a safety feature that prevents the high-heat cleaning process from running with an unsecured door.

Repair: Work: Removed the old door lock mechanism and installed the new latch assembly · Parts: WB02K10137 — range two switch latch assembly · Result: Door locks properly, self-clean cycle initiates and completes normally

Kenmore refrigerator (106.51754 711) — Canton, OH

Reported: The homeowner reported their refrigerator had completely stopped cooling, causing food spoilage concerns. Water was also leaking from the front of the unit, creating a mess on the kitchen floor. The refrigerator was running but not maintaining proper temperatures in either compartment.

Diagnosis: Testing revealed the compressor wasn’t starting despite power reaching the unit. The starter relay — a small electrical component that provides the initial power boost needed to start the compressor motor — had failed internally. When these relays fail, the compressor can’t engage, leaving the refrigerator unable to cool. The water leakage was melted ice from the freezer compartment draining through the normal defrost system.

Repair: Work: Removed old relay, installed new starter relay, tested compressor operation · Parts: WPW10197428 — starter relay/overload protector · Result: Compressor started immediately, temperatures began dropping in both compartments

Whirlpool washer (WTW5000DW2) — Canton, OH

Reported: The homeowner reported that their washer wouldn’t start cycles because the lid wouldn’t lock securely. When it did manage to run, the spinning was severely off-balance, causing the machine to shake and make loud noises. The washer would sometimes stop mid-cycle with error codes related to lid detection.

Diagnosis: We removed the top panel and immediately saw the lid lock assembly had cracked plastic housing. The latch mechanism wasn’t engaging properly with the strike. Inside the tub, the hub that connects the agitator to the transmission was visibly damaged and allowing the basket to shift during spin cycles. This combination of failures created both safety issues and mechanical problems that prevented normal operation.

Repair: Work: Removed old lid lock and installed new assembly with proper torque specifications. Lifted wash basket, replaced damaged hub, and realigned all components · Parts: W11307244 — lid lock assembly, W10528947 — wash basket hub · Result: Lid locks securely on first attempt, spin cycles run smoothly without vibration or error codes

Samsung dryer (DV42H5200EP/A3) — Canton, OH

Reported: The customer reported their Samsung DV42H5200EP/A3 dryer wouldn’t start and was making grinding or squealing noises when it did attempt to run. The unit would sometimes begin a cycle but shut down after a few minutes, leaving clothes damp and the homeowner frustrated.

Diagnosis: Testing revealed the drive motor was overheating and drawing excessive current, causing the thermal protection to activate. The motor bearings showed signs of wear, creating both the noise complaint and the heat buildup. Additionally, the heating element had developed an open circuit, preventing proper temperature regulation and contributing to the motor strain.

Repair: Work: Removed drum assembly, replaced failed motor and heating element, reassembled with proper belt tension · Parts: DC31-00055G motor assembly, DC97-14486A heating element duct assembly · Result: Full operational test confirmed normal startup, quiet operation, and proper heating cycle completion

LG washer (WM2501HWA) — Canton, OH

Reported: The homeowner reported that their LG washer would fill and agitate normally, but when it came time to drain, nothing happened. Water would sit in the drum, the OE (drain error) code would flash, and the cycle would stop. They’d tried running multiple drain cycles with no success — the pump wasn’t moving any water at all.

Diagnosis: We accessed the pump through the front lower panel and immediately heard the problem — the pump motor was running but making a grinding noise instead of the smooth hum of normal operation. The impeller had seized due to bearing failure, a typical failure mode for the original 4681EA2001T pump assembly on these 2011-2013 LG front-loaders. The drain hose was clear, confirming the pump itself was the culprit.

Repair: Work: Removed failed pump, installed new assembly, cleared residual water from lines · Parts: 4681EA2001T — water pump motor assembly · Result: Washer now drains completely in under 2 minutes, OE error cleared

GE washer (GTWN4250D1WS) — Canton, OH

Reported: The homeowner reported very loud operation with distinct squeaking sounds during the spin cycle. The noise was getting progressively worse and included a grinding, metal-rubbing sound that indicated bearing failure was imminent.

Diagnosis: Testing revealed the tub bearings had worn beyond their service limits, allowing excessive movement in the wash basket assembly. The mode shifter assembly also showed signs of wear, contributing to the operational noise. When tub bearings fail on GE top-loaders, they create a cascading effect that damages related components if not addressed promptly.

Repair: Work: Complete tub bearing assembly replacement and mode shifter installation · Parts: WH2X1198 tub bearing, WH38X10019 shaft and tube assembly, WH02X10383 tub seal, WH2X1197 bearing washer · Result: All noise eliminated, spin cycle operates smoothly and quietly

Kenmore washer (110.44832201) — Canton, OH

Reported: The customer reported water pooling around the base of their Kenmore washer after each load. The leak appeared to be coming from the front door area, and they could see water dripping during operation. This is a common failure point on front-loading washers, especially as the rubber boot ages and develops cracks from repeated flexing.

Diagnosis: Inspection revealed a damaged door boot (the large rubber seal that connects the outer tub to the door). The boot had developed several small tears along the fold lines where it flexes most during door operation. These tears were allowing wash water to escape the tub and leak onto the floor. The boot showed typical wear patterns from detergent residue and normal aging of the rubber compound.

Repair: Work: Removed front panel, disconnected clamps, installed new boot with proper alignment · Parts: WP8181850 — door boot/bellow assembly · Result: Ran complete wash cycle with no leaks detected

Amana dryer (NED7300WW0) — Canton, OH

Reported: The customer reported their Amana dryer would start and tumble clothes but wasn’t generating any heat. The unit appeared to run through its normal cycle timing, but laundry remained damp and cold. This is a classic symptom of heating element failure in electric dryers.

Diagnosis: Testing confirmed the heating element had burned out completely. The electrical connections to the element were intact, and the thermal fuses were still functional, indicating the element simply reached end of life. Vent airflow was adequate, ruling out overheating from blockage as a contributing factor.

Repair: Work: Removed rear panel, disconnected wiring, installed new heating element · Parts: WP3387747 — heating element assembly · Result: Tested full heat cycle with proper temperature output verified

Frigidaire oven (FEF352AWF) — Canton, OH

Reported: The customer reported their oven wasn’t heating at all. The display worked normally and they could set temperatures, but the oven remained cold even after extended preheating periods. This is a classic symptom of control board failure in Frigidaire electric ranges.

Diagnosis: We tested the heating elements first — they checked out fine with proper continuity readings. The issue was with the main control board (part 316207511), which wasn’t sending power to the elements despite receiving proper commands from the user interface. Control boards in this Frigidaire series are known to develop solder joint failures that disrupt the heating circuits.

Repair: Work: Disconnected power, removed old control board, installed new board, reconnected all wiring harnesses · Parts: 316207511 — main control board (clock/timer electronic) · Result: Oven preheated to 350°F in normal time, maintained accurate temperature throughout test cycle

Magic chef refrigerator (CTB1821ARW) — Canton, OH

Reported: The customer reported their Magic Chef CTB1821ARW refrigerator had a working freezer but the refrigerator compartment wasn’t staying cold. Food was spoiling and temperatures were running 15-20 degrees warmer than the thermostat setting. The freezer was maintaining proper temperature, which pointed to an airflow issue rather than a compressor problem.

Diagnosis: The evaporator fan motor had seized up completely. This small motor is responsible for circulating cold air from the evaporator coils in the freezer compartment into the refrigerator section. Without it running, the freezer stays cold because it’s directly connected to the cooling coils, but the refrigerator compartment can’t get the cold air it needs. The motor showed no continuity when tested and wouldn’t turn freely by hand.

Repair: Work: Removed freezer shelving and rear panel to access the fan motor, disconnected wiring harness, installed new motor with proper mounting · Parts: SM999-MOTOR — evaporator fan motor assembly · Result: Fan runs quietly, cold air flows to refrigerator compartment, temperatures stabilized within 2 hours

Whirlpool refrigerator (FFHS2311LWPA) — Canton, OH

Reported: The customer reported that the refrigerator side wasn’t cooling at all, leading to significant food spoilage. The freezer was maintaining proper temperature, but no cold air was reaching the fresh food section. This is a classic symptom of damper failure in side-by-side refrigerators.

Diagnosis: We found the damper assembly (part 242303001) had completely failed. This motorized damper controls airflow between the freezer and refrigerator compartments. When it fails in the closed position, the refrigerator side loses all cooling while the freezer continues operating normally. The damper motor had seized, preventing any air circulation.

Repair: Work: Removed old damper assembly, installed new unit, calibrated operation · Parts: 242303001 — Damper Assembly · Result: Verified proper airflow and temperature drop in refrigerator section

GE refrigerator (PFCS1PJXC SS) — Canton, OH

Reported: The customer reported water pooling under their refrigerator, with the leak appearing to come from the bottom of the unit. This type of leak typically starts small but can quickly escalate, potentially damaging flooring and creating mold conditions. The homeowner noticed the issue had been getting progressively worse over several days.

Diagnosis: We traced the water source to a completely clogged drain hose in the refrigerator’s defrost system. Over time, the drain had accumulated ice buildup and dirt, creating a total blockage. When the defrost cycle runs, melted water has nowhere to go except onto the floor. This GE model’s drain system is particularly prone to this issue due to its routing design.

Repair: Work: Cleared ice and dirt buildup from drain hose, flushed system thoroughly · Parts: No parts needed · Result: Drain flows freely, no more water leaks detected after test cycles

Whirlpool oven (WFE540H0ES0) — Canton, OH

Reported: The customer reported that their oven wasn’t heating to the temperature shown on the display. They first noticed the issue when cookies took nearly twice as long to bake, and even then weren’t browning properly. The oven would turn on and the display showed the correct temperature, but the actual heat output was insufficient for proper cooking.

Diagnosis: We tested the bake element and found it had developed an internal break in the heating coil. When energized, the element showed no continuity and failed to glow red-hot as it should. The element appeared visually intact from the outside, but electrical testing confirmed it was no longer conducting current properly. This is a common failure mode for bake elements in Whirlpool ranges, especially after several years of regular use.

Repair: Work: Disconnected power, removed oven racks, unbolted the failed element, and installed the new bake element · Parts: W10779716 — bake element assembly · Result: Oven now reaches set temperature within normal time and maintains consistent heat

Speed queen washer (SWNSX2SP112TW01) — Canton, OH

Reported: The homeowner reported that their Speed Queen washer would start a cycle but wouldn’t finish — it would stop mid-cycle with water still in the tub. The washer wouldn’t drain or advance to the spin cycle, leaving clothes waterlogged. This is a classic symptom of drain pump failure in Speed Queen top-load washers.

Diagnosis: Opening the cabinet revealed a seized drain pump that wouldn’t turn by hand. The pump impeller was completely locked up, likely from debris or bearing failure. The drive belt connecting the motor to the pump had burned and stretched from trying to turn the locked pump. When the pump can’t rotate, the motor works overtime, generating excessive heat that destroys the belt.

Repair: Work: Removed old pump, installed new pump assembly, replaced burned drive belt, tested all connections · Parts: 205217P — drain pump assembly (vibration welded), 38174 — agitate and spin belt · Result: Ran complete wash cycle with proper drainage and spin function restored

Samsung washer (WA50M7450AP/A4) — Canton, OH

Reported: The homeowner reported their Samsung WA50M7450AP/A4 washer suddenly stopped during a wash cycle. The unit went completely silent with no error codes on the display. Water remained in the tub, and the clothes were still soaking wet when they opened the lid.

Diagnosis: We removed the front access panel and found a small sock wrapped around the drain pump impeller. The pump motor had overheated trying to force water past the obstruction, burning out the windings. The drain line itself was clear, and the load wasn’t unbalanced — the sock had simply worked its way into the pump housing during the spin cycle.

Repair: Work: Removed old pump, cleared sock obstruction, installed new pump assembly · Parts: DC97-19289F — drain pump assembly · Result: Completed full wash cycle with proper spin and drain function

Whirlpool dishwasher (DU1100XTPSA) — Canton, OH

Reported: The customer reported that their Whirlpool dishwasher turns on but isn’t filling up with water. The unit would power up normally, but no water would enter the tub during the wash cycle.

Diagnosis: Our inspection revealed that the water valve was off in the dishwasher water supply. This is the shut-off valve that controls water flow to the appliance, typically located under the kitchen sink or behind the dishwasher.

Repair: Work: Turned on the water supply valve · Parts: None required · Result: Dishwasher operation is good and normal

Admiral stove (DW DGBD2432KB1, WM LAT9206BAE, CT AKT3040E (BOM: 10) — Canton, OH

Reported: The customer explained that the elements most of the time are too hot even when they are on low on their glass countertop stove. Additionally, every load small or large gets unbalanced in the washing machine. A dishwasher issue was also discovered during our visit.

Diagnosis: We found the front left switch on the stove was faulty, causing improper temperature regulation. The washing machine was missing one foot, which explained the unbalancing issue on all loads. The dishwasher had failed door springs that needed replacement.

Repair: Work: Replaced the door springs on the dishwasher, the front left switch on the stove and the one missing foot on the washing machine · Parts: 154430501-SPRING, 12002125-SWITCH-INF, WP210684-FEET-LVLNG · Result: All three appliances returned to proper operation

LG refrigerator (LFDS22520S/01) — Canton, OH

Reported: The customer reported their top/bottom freezer refrigerator had a freezer getting to temp but refrigerator section not cooling. This is a classic airflow issue where cold air isn’t circulating properly from the freezer to the fresh food compartment.

Diagnosis: Freezer fine. Airflow in freezer checks good. Defrost drain and return air blocked. The blockages were preventing the natural air circulation that moves cold air from the freezer section up to cool the refrigerator compartment.

Repair: Work: Cleared defrost drain and return air blockages · Parts: None · Result: Good to go with proper airflow restored

Whirlpool dryer (WED75HEFW0) — Canton, OH

Reported: The dryer was receiving power and the display would illuminate, but attempting to start a cycle resulted in just clicking sounds. The customer managed to get it running briefly on a few occasions, but it would shut down immediately after starting.

Diagnosis: Testing revealed error codes F1E1 and F4E4, indicating a controller failure. The main control board was unable to properly manage the dryer’s operating sequences, causing the start failures and immediate shutdowns when the unit did briefly run.

Repair: Work: Replaced board, PC F1E1, F4E4. Controller failure. · Parts: W11537223 — Board · Result: Replaced board, good to go. One year parts warranty, six month labor.

Whirlpool range (WFE710H0AH0) — Canton, OH

Reported: The customer reported that a defective signal came on and coffeecake was close to catching on fire. This kind of erratic behavior from the control system poses a serious safety risk in any kitchen.

Diagnosis: Both elements test good. The issue was traced to a main board failure in this Whirlpool WFE710H0AH0 range. When the main control board malfunctions, it can send incorrect signals to heating elements, causing dangerous overheating situations.

Repair: Work: Replacing unit · Parts: No parts replaced · Result: Customer opted for unit replacement due to main board failure

LG washer (WT7200CW) — Canton, OH

Reported: The customer reported getting an LE error code repeatedly, and the washer wouldn’t switch out of the wash cycle. This left clothes sitting in water, making the machine essentially unusable for completing laundry loads.

Diagnosis: We examined the LG WT7200CW and determined the unit does not have a rotor position sensor. The LE error in this case appeared to be a temporary electronic glitch rather than a mechanical failure.

Repair: Work: Unplugged and reset the unit · Parts: No parts required · Result: Washer is working now

LG oven/stove (LRG3081ST) — Canton, OH

Reported: After pre-heat temp is reached in the oven, the temp is not maintained and drops off. The oven would reach the set temperature initially but couldn’t hold it during cooking.

Diagnosis: The oven ignitor had weakened and could no longer maintain consistent ignition of the gas burner. When an ignitor fails, it may still light the oven initially but lacks the strength to keep the flame burning steadily throughout the cooking cycle.

Repair: Work: Replaced ignitor in oven · Parts: MEE61841401 — oven ignitor · Result: Tested everything and seems to be working correctly now

Admiral dishwasher (BOSCH) — Canton, OH

Reported: The customer reported the handle is loose on their Admiral dishwasher. This made opening and closing the dishwasher door difficult and potentially unsafe.

Diagnosis: We took the front panel off to access the handle mounting hardware. The screws securing the handle had worked loose over time, causing the handle to feel unstable and wobbly when operated.

Repair: Work: Took front off and put screws back in the handle with loctite · Parts: No parts needed · Result: Handle now secure and operates normally

Admiral oven/stove (EW30GS65GS1, EWDW6505GS0) — Canton, OH

Reported: The oven had stopped working. For a few years only the convection bake option would work, but often times temp would fluctuate and burn. Now all of the bake options will not heat up, and only the broil function works.

Diagnosis: We found the oven igniter had failed. The igniter is responsible for lighting the gas to create heat for baking functions. When it weakens or fails completely, the oven cannot reach proper temperatures or may not heat at all, which matched the symptoms this customer was experiencing.

Repair: Work: Replaced igniter in the oven, checked convection element · Parts: 5303935066 — Ignitor oven kit with nut · Result: Oven was working properly after igniter replacement

LG washer (WT5101HV) — Canton, OH

Reported: The customer reported that their washer powers on but control panel goes blank and powers off when choosing cycle. They had called LG support who walked them through a reset of some sort, where they were able to choose a cycle and begin wash, but washer lost power again mid cycle as a repeat issue.

Diagnosis: When we arrived for the scheduled service call, the machine was operating normally at the time of service. This type of intermittent electrical issue typically points to a failing control board that loses connection under certain conditions or temperature changes.

Repair: Work: Diagnostic evaluation and testing · Parts: No parts used during this visit · Result: Machine operating normally at time of service, but advised customer that if it happens again, it would be necessary to replace the control board

Whirlpool washer (LSQ9110KQ1) — Canton, OH

Reported: The customer reported their washer making loud bumping noise when spinning. This type of noise typically indicates worn suspension components or tub support issues that develop over years of use.

Diagnosis: Inspection revealed worn teflon pads under the tub. These pads cushion the tub assembly and prevent metal-on-metal contact during the spin cycle. When they wear down, the tub can shift and create loud bumping noises.

Repair: Work: Installed new teflon pads under the tub · Parts: 285744 — Teflon pads · Result: Washer now operates quietly through all cycles

GE refrigerator (PFCF1RKZAWW) — Canton, OH

Reported: After a small power surge we noticed the refrigerator had lost all power. Unplugging and plugging it back in brought power only to the display in the form of gibberish. No cooling and no lights. After a few more attempts with the plug and a combination of button pressings on the display I was able to get the refrigerator cooling again but still no lights and still gibberish on display. It has been holding safe temperature is both fridge and freezer but I am uncomfortable storing much in them.

Diagnosis: The control board had several bulging capacitors on it. This is common damage from power surges and outages.

Repair: Work: Control board capacitor replacement · Parts: Two sets of two capacitors · Result: Issue is resolved

Samsung Dryer; refrigerator (SAMSUNG DV42H5200EW/A3, WHIRLPOOL GZ25FSRXYY2) — Canton, OH

Reported: The customer reported needing 4 prong adaptors instead of 3 for their Samsung dryer, and icemaker parts for repair of their Whirlpool refrigerator. The ice maker had failed on the fridge.

Diagnosis: The ice maker assembly had failed and required complete replacement. The dryer needed to be converted from a 3-prong to 4-prong electrical connection for proper grounding and code compliance.

Repair: Work: Installed a new ice maker assembly and installed a four prong plug on the dryer · Parts: W10882923 — icemaker assembly, 3426-D61255 — 6FT 30AMP 4 wire dryer cord · Result: Both appliances restored to proper working condition with correct electrical connections

Kenmore dryer (110.96582100) — Canton, OH

Reported: The customer reported no heat and suspected the heating element was shot. The dryer would run through its cycles but clothes came out still damp and cold.

Diagnosis: Our testing showed the thermostat was bad. The heating element itself was functioning properly, but the faulty thermostat prevented it from receiving the signal to activate and generate heat.

Repair: Work: Installed thermostat and high limit thermostat · Parts: 279769-CUTOFF-TML — thermostat and high limit thermostat · Result: Dryer restored to full heating operation

Whirlpool dryer (Accudry cabrio) — Canton, OH

Reported: The customer reported their dryer wont spin. When we arrived at the Cranberry Avenue address, the drum wouldn’t turn at all when we tried to rotate it by hand.

Diagnosis: Opening up the cabinet revealed the root cause: the idler pulley had locked up, causing the belt to fall off. The seized pulley put excessive strain on the entire drum support system, and inspection showed the support rollers were also worn beyond service limits.

Repair: Work: Complete drum support system replacement and heat element installation · Parts: 4392067 — dryer repair kit (four support rollers, idler pulley, and belt) · Result: Drum spins freely, proper belt tension restored, heating function verified

Speed queen washer (SWT920WN1124) — Canton, OH

Reported: The property owner reported that the Speed Queen washer took coins but wasn’t draining according to the tenants. This created both operational and revenue concerns for the rental property.

Diagnosis: There wasn’t any water in the machine when our technician arrived. After running the washer through 2 full cycles, the drainage system functioned normally. The coin drawer was found to be full of coins and the coin mechanism was operating with some stiffness.

Repair: Work: Ran 2 full cycles to test operation, checked coin mechanism · Parts: No parts needed · Result: Washer drained properly through both test cycles

Amana washer (Tandem) — Canton, OH

Reported: The customer reported their washer won’t spin. The unit would fill and agitate normally but failed to complete the spin cycle, leaving clothes soaking wet.

Diagnosis: Our inspection revealed the filter was plugged at drain pump. When the drain pump filter becomes clogged, water cannot drain properly from the tub, which prevents the washer from entering the spin cycle as a safety feature.

Repair: Work: Cleared drain pump filter · Parts: No parts required · Result: Functions correctly after clearing drain

Whirlpool washer — Canton, OH

Reported: The lock on machine not working properly. Washer won’t lock or initiate wash cycle. Without a functioning door lock, modern washers have safety interlocks that prevent the wash cycle from starting entirely.

Diagnosis: We found the door latch assembly had failed. This critical safety component ensures the washer door stays securely closed during operation and signals the control board that it’s safe to begin the wash cycle.

Repair: Work: Replaced latch assembly · Parts: W10404050 — latch assembly · Result: Operation is normal

Whirlpool dishwasher — Canton, OH

Reported: The customer reported that their dishwasher stopped working completely. Additionally, their refrigerator water dispenser was leaking. The homeowner mentioned they had replaced the computer module on the dishwasher before.

Diagnosis: We found that the thermal fuse had failed on the dishwasher, preventing it from operating. The refrigerator needed a new water valve to stop the dispenser leak.

Repair: Work: Installed parts that had been previously ordered · Parts: W10822681 — inlet valve, W10258275 — bi-metal thermal fuse · Result: Both appliances appear to be operating correctly

Maytag dryer (LDE5005ACE) — Canton, OH

Reported: The customer reported that the dryer drum will not turn. It turns on and makes a noise but nothing happens after that. The unit was receiving power and attempting to operate, but the drum remained stationary despite the motor running.

Diagnosis: Upon inspection, we discovered the motor had failed and the lint screen was shot. The failed motor was unable to generate enough power to rotate the drum, while the deteriorated lint screen indicated poor airflow and potential overheating that likely contributed to the motor failure.

Repair: Work: Diagnostic service only · Parts: None — customer declined repair · Result: Due to the cost of parts, customer chose not to repair the unit

Kenmore washer (110/82881110) — Canton, OH

Reported: The customer reported that the spin cycle stopped working on their Kenmore washer. The machine would fill and agitate normally but wouldn’t drain or spin the water out of clothes.

Diagnosis: Motor not spinning backward to drain/spin. Machine not in good shape. The washer’s motor had failed in the reverse direction needed for the drain and spin functions, while the forward agitation still worked.

Repair: Work: Diagnosed motor failure · Parts: No parts recorded · Result: Advised to replace washer

LG oven/stove (LRE3023ST) — Canton, OH

Reported: The customer reported that one of the glass top burners is not working. They also mentioned they are a school bus driver and can be home most days between 9:30 AM to 1 PM for service appointments.

Diagnosis: Our inspection revealed that the oven needed a new control board. One of the relays is bad, which was causing the burner malfunction.

Samsung washer (WF42H5000AW/A2) — Canton, OH

Reported: The customer reported black mold all over the rubber piece inside the door and wanted it replaced along with advice to prevent it from happening again. They had just moved in, discovered the mold when trying to do laundry, and ran two cleaning cycles that cleaned the tub but did nothing for the rubber piece.

Diagnosis: The door boot (rubber seal) had developed extensive black mold growth that couldn’t be cleaned with standard washing machine cleaning cycles. This is a common issue in front-load washers when moisture gets trapped in the seal folds.

Whirlpool refrigerator (ET1LFKXKS08) — Carrollton, OH

Reported: The customer reported water pooling inside the refrigerator, particularly on the bottom shelf and in the crisper drawers. This wasn’t a minor drip — it was enough water to create standing puddles that required daily cleanup. The leaking had been getting progressively worse over several weeks.

Diagnosis: We traced the water to a clogged drain tube in the freezer section. During normal defrost cycles, ice melts off the evaporator coils and should drain through this tube to a pan under the refrigerator. When the tube gets blocked with debris, ice, or food particles, the water backs up and overflows into the fresh food compartment instead. This particular drain tube was completely solid with buildup.

Repair: Work: Installed heat probe into drain tube to prevent future ice blockages · Parts: 819043 — Heat probe assembly · Result: Ran defrost cycle and verified proper drainage with no overflow

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