Whirlpool Dishwasher Repair – Massillon, OH (MDB7749SBM2)

A Whirlpool dishwasher in Massillon wasn’t cleaning dishes on the top rack. When we opened up the unit, we discovered the chopper and screen was missing from the wash pump inlet, causing the spray arms to fill with food and crud.

The Problem

The customer reported their dishwasher was not cleaning top rack dishes. Despite running full cycles, dishes came out still dirty with food particles remaining.

Diagnosis

The chopper and screen was missing from the wash pump inlet. As a result the spray arms were full of food and crud. The top spinner was also totally missing. Without these critical components, water couldn’t properly circulate to clean the upper dishes.

The Repair

• Parts needed: Chopper assembly, screen, and top spinner replacement
• Work required: Complete wash system restoration
• Result: Due to the cost of the repair, customer replaced the unit

Is It Worth Repairing?

This Whirlpool model required multiple expensive components to restore proper operation. When major wash system parts are missing or damaged, replacement costs can approach half the price of a new dishwasher. In this case, the customer made the practical choice to upgrade rather than invest in extensive repairs.

Maintenance Tips for Whirlpool Dishwashers

• Check and clean the bottom dish rack filter monthly to prevent debris buildup
• Run an empty cycle with dishwasher cleaner every 3-4 months to maintain spray arm performance
• Scrape dishes before loading but avoid pre-rinsing, which can reduce cleaning effectiveness

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your dishwasher needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.