GE Washer Repair – Massillon, OH (PFW870SPV0RS)

Samuel answered a service call in Massillon, OH for a GE washer that was showing a door locked error code and would not start. A previous technician had already visited without resolving the issue, and the customer had replaced the door lock themselves with no improvement. Samuel replaced the main board and the door lock assembly, and the washer was back in service.

The Problem

** PHONE SCHEDULED JOB **
Model: GFW870SSPVORS

SOURCE: OpenPhone call automation (Louisville Appliance Repair)
SERVICE CALL FEE:

Washer displaying door locked error code, will not start. Door lock already replaced by customer, still not fixed. Suspected control board issue.

50 (applies toward the repair)
Caller’s number: 14123049911 (contact number above was provided by customer on the call)
Competitor mentioned: another company
Claude notes: Customer spelling: Anastasia A-N-A-S-T-A-S-I-A, Hudspeth H-U-D-S-P-E-T-H. Preferred contact is mother-in-law Pam at 724-513-5970 — text her Thursday morning with appointment window. Customer is at work all day Thursday; mother-in-law will be home. Previous tech quoted $900 for control board and that company’s number is now disconnected — customer paid for a prior diagnostic. GE has a case open and may cover parts if Sam provides written invoice/diagnosis. Customer has a GE case number and will text it to Sam. Sam is GE-authorized for warranty work — pursue GE authorization code. Husband already installed aftermarket door lock; Sam recommends OEM lock sent by GE along with control board. Sam quoted ~

Washer displaying door locked error code, will not start. Door lock already replaced by customer, still not fixed. Suspected control board issue.

50 for control board and lock install if not covered by GE. Caller’s own phone number not captured in metadata or transcript — phone field left blank; contactPhone set to Pam’s number 7245135970.

Problem: Washer displaying door locked error code, will not start. Door lock already replaced by customer, still not fixed. Suspected control board issue.

The Repair

Replaced main board and door lock. Good to go.

Appliance Repair in Massillon, OH

Massillon is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. Bosch, Thermador, GE & Speed Queen factory authorized. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.