GE Washer Repair – Akron, OH (GUD24ESSM1WW)

Samuel received a call about a GE washer making a very loud noise during the spin cycle at a home on South Cleveland Massillon Road in Akron, OH. After connecting SmartHQ Service, running diagnostic tests, and tracing the noise to a suspension rod hanger, the repair was completed without any parts replacement and the unit is operating normally.

The Problem

Very loud noise during spin cycle.

The Repair

Customer’s complaint of loud noise during spin was traced to a grunting noise from the right rear suspension rod. Connected SmartHQ Service and found the model/serial were not written to the main control, indicating a prior control replacement, so I wrote the model/serial to the control. Reviewed cycle history: recent cycles completed with no fault-ended cycles, max spin speeds of 845–848 RPM against an 840 RPM target, one OOB retry across the last five cycles, and supply voltage of about 116–117 VAC. Agitate test showed mode shift to agitate with basket speed confirmed on the hall sensor. Greased all suspension rod hangers and bottom bushings, which eliminated the noise. Service-mode spin test confirmed mode shift to spin and lid lock, and the unit reached all three spin speeds (tracking 140 and 450 RPM targets) with no abnormal noise. Unit is operating normally.

Appliance Repair in Akron, OH

Akron is in Summit County, an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and North Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.

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