Whirlpool Washer Repair – Canton, OH (WTW5105HC2)

Samuel was back on a return visit to Wooster Ave NE in Canton, OH to tackle a recurring agitation failure on a Whirlpool top-load washer. The splutch cam assembly turned out to be the confirmed culprit, and a reversed shift actuator was driving the repeated failure. Both parts were replaced, and the unit passed a full test cycle before the job closed out.

The Problem

not agitating again (recurring issue)

The Repair

Unit came back with the same spin-good/agitate-dead complaint on a repeat trip, throwing F7E1 (tachometer missing/wrong signal), F7E6 (motor circuit open), F0E3 (overload), and F0E5 (off balance) — confirmed fault history had been cleared on the prior visit so these were freshly generated, not carryover. Pulled the splutch and found it visibly bad, confirming the drive engagement failure as the cause rather than the motor, actuator, or control — motor windings, capacitor, and shift actuator weren’t tested this trip since the splutch was conclusive on sight. Ordered replacement part, returning Thursday to install and verify full cycle operation before closing out.

Replaced cam assembly. While testing, I realized the shifter was operating in reverse. Agitator and spin basket were locked together in wash and they were not locked together in spin which is what was causing the cam to fail. Replaced shift actuator as well. Unit successfully passed test. Good to go.

Parts used: W10721967 (cam kit), W11481722 (actuator)

Appliance Repair in Canton, OH

Canton is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. If your washer or any other appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.