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Kenmore refrigerator not cooling: what we usually find
We've repaired 32 Kenmore refrigerators for this problem between February 2019 and October 2026. This is what was actually wrong, counted from our own job records.
Of the 32 Kenmore refrigerators we've repaired for "not cooling", the most common cause was: sealed system failed (7 jobs, 22%), followed by temperature control failed (7) and evaporator fan motor failed (4). The parts we replaced most often were temperature control, evaporator fan motor, compressor start relay.
What was wrong
Seen once each: condenser fan motor failed, fan motor failed, no fault found.
Parts we replaced most
- Temperature Control7 jobs
- Evaporator Fan Motor4 jobs
- Compressor Start Relay3 jobs
- Defrost Thermostat2 jobs
- Main Control Board2 jobs
- Compressor1 jobs
- Fan Motor1 jobs
- Water Line Ferrule and Insert1 jobs
One repair can replace more than one part, so these add up to more than the number of jobs.
How these calls ended
- Repaired19
- Repaired after ordering a part3
- No fault found on the visit1
- Not worth repairing; customer replaced it9
Recent repairs
Replaced compressor, evacuated and recharged sealed system.
Compressor failed · October 2026Replaced the cold control thermostat.
Temperature control failed · May 2026Replaced the thermostat.
Temperature control failed · May 2026Replaced the evaporator fan motor.
Evaporator fan motor failed · October 2021Replaced defrost thermostat.
Defrost thermostat failed · model 25378821890 · July 2021How we count
Each job on this page is a completed service call from our own records. After every repair, the technician notes the complaint, what was found and what was replaced. We group jobs by brand, appliance and complaint, then count the causes. Customer names, addresses and prices are never published. Last updated November 2026.
Reviewed by Sam Willhite, owner and technician at Louisville Appliance Repair, repairing appliances in Stark County since 2018.
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The full record by brand, appliance and town is on our repair record page.
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