LG Washer Repair – Canton, OH (WM3170CW/01)

We returned to Massage Envy in Canton, OH for a follow-up repair on their LG washer that was not draining. Our initial inspection revealed multiple issues — a cracked soap dispenser housing was leaking water onto the drain pump, causing it to fail.

The Problem

The customer reported the same issue as the previous week — the washer was not draining. This LG WM3170CW/01 unit serves a busy commercial location that operates from 8am till 9pm daily.

Diagnosis

The soap dispenser drawer housing was cracked and leaking water on the drain pump. The drain pump had failed as a result of this water exposure. We also identified a leaky water valve that needed replacement.

The Repair

• Parts replaced: 4925ER1015B dispenser assembly, 4681EA2001T drain pump motor assembly, 5220FR2075L water valve, 4861FR3068A hose clamps
• Work performed: Installed new soap dispenser housing, drain pump, replaced leaky water valve, and installed hose clamps
• Result: All issues resolved, washer draining properly

Is It Worth Repairing?

LG front-load washers like this WM3170CW are generally reliable units, especially in commercial settings. Multiple component failures like this often indicate water damage from one primary issue, which we’ve addressed completely. For a business relying on daily operations, this repair was definitely worthwhile.

Maintenance Tips for LG Washers

• Inspect the soap dispenser drawer monthly for cracks or buildup that could cause leaking
• Run a cleaning cycle with LG’s recommended cleaner to prevent soap residue buildup
• Check door seals regularly for debris that could affect drainage performance

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.