LG Washer Repair – Massillon, OH

A customer in Massillon called about their LG front load washer that wouldn’t drain. The water won’t drain and they had an OE error code. Our diagnosis confirmed their suspicion — the drain pump had failed.

The Problem

The water won’t drain. The customer had a code they believed was OE. The drain trap at the bottom was clear. They tried another cycle and listened for the drain motor and it was working. They thought that was the problem but knew it could be anything.

Diagnosis

The LG front load washing machine had water sitting in it as a result of the drain pump failing. Even though the customer could hear the drain motor running, the pump assembly itself had failed and wasn’t moving water out of the tub.

The Repair

• Parts replaced: 4681EA2001T — Motor Assembly
• Work performed: Drained the water with a shop vac and installed a new pump
• Result: It appears to be operating correctly and the symptoms are resolved

Is It Worth Repairing?

LG front load washers are generally well-built machines that can run for many years with proper maintenance. A drain pump replacement is a common repair that typically extends the life of the washer significantly, making it worthwhile for most units that aren’t extremely old.

Maintenance Tips for LG Washers

• Clean the drain pump filter monthly to prevent clogs that can overwork the pump motor
• Leave the door and detergent drawer open after cycles to prevent mold and mildew buildup
• Use HE detergent only and avoid overloading to reduce strain on the drain system

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.