A Kenmore dishwasher on Rocky Hollow Drive in Akron had top sliding drawer slides that were broken. We found that Whirlpool had issued an updated version of the top drawer rollers to address this common failure point.
The Problem
The customer reported that the top sliding drawer slides were broken on their Kenmore dishwasher. The drawer was not sliding in and out properly.
Diagnosis
Upon inspection, we confirmed the top drawer rollers had failed. This is a known issue that Whirlpool has addressed with an updated roller kit design.
The Repair
- Parts replaced: W10712395 — ADJUSTER (updated roller kit)
- Work performed: Installed the updated roller kit
- Result: The dishwasher rack now slides on and out quite well
Is It Worth Repairing?
Kenmore dishwashers are solid appliances that typically provide many years of reliable service. A drawer roller replacement is a straightforward repair that extends the life of the unit significantly, making it well worth fixing rather than replacing the entire dishwasher.
Maintenance Tips for Kenmore Dishwashers
- Clean the dishwasher filter monthly to prevent clogs that can strain the wash pump
- Check rack wheels and rollers periodically — replace worn ones before they break completely
- Run an empty cycle with dishwasher cleaner quarterly to remove buildup and maintain performance
Appliance Repair in Akron, OH
Akron is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and Barberton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.
Louisville Appliance Repair serves Summit County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.