A customer in Alliance called about their Kenmore washer that becomes off-balanced no matter how small the load. Even with just one towel, the washer still becomes unbalanced with a deafening sound and moves forward. Our diagnosis revealed multiple failed components that made replacement the better option.
The Problem
The washer becomes off-balanced, no matter how small the load. The customer could put one towel in the washer and the washer still becomes unbalanced. The sound is deafening and the washer itself moves forward.
Diagnosis
Suspension rods were weak and tub was bouncing around and broke outer was tub and top ring. The unit needed suspension rods and top tub ring, plus a new outer tub.
The Repair
- Parts needed: Suspension rods, top tub ring, outer tub
- Recommendation: Customer decided to buy new washer
- Result: Multiple major component failures made repair uneconomical
Is It Worth Repairing?
When a Kenmore washer needs suspension rods, outer tub, and top ring replacement all at once, the repair cost typically exceeds half the price of a new unit. For this older model, replacement was the smart financial choice rather than investing in multiple expensive structural components.
Maintenance Tips for Kenmore Washers
- Balance loads evenly and avoid overloading to reduce stress on suspension components
- Check that the washer sits level on all four feet to prevent excessive vibration
- Address minor vibration issues early before they damage internal suspension systems
Appliance Repair in Alliance, OH
Alliance is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.