We received a call from Canton about an LG washer with an agitator that broke off. When we arrived, we found the grooved/flanged bolt had failed, but the damage went deeper than expected.
The Problem
The customer reported that the agitator broke off during a wash cycle. The grooved/flanged bolt that secures the agitator had broken completely.
Diagnosis
Upon inspection, we discovered the agitator shaft broke off of the transmission. This wasn’t just a simple bolt replacement — the transmission itself had failed where the agitator shaft connects.
The Repair
- Parts replaced: None — repair not performed
- Work performed: Diagnostic inspection only
- Result: Customer opted for appliance replacement due to repair cost
Is It Worth Repairing?
LG washers from this era can develop transmission problems, and a full transmission replacement is one of the most expensive repairs possible. The customer made the right call — when the core mechanical component fails on a mid-range washer, replacement usually makes more financial sense than repair.
Maintenance Tips for LG Washers
- Avoid overloading — excess weight puts strain on the agitator shaft and transmission
- Balance loads properly to reduce vibration stress on internal components
- Use proper detergent amounts to prevent excessive suds that can overwork the transmission
Appliance Repair in Canton, OH
Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, Alliance, and North Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.