Kenmore Washer Repair – Alliance, OH (TOPLOAD 11020022013)

We received a service call in Alliance, OH for a Kenmore top-load washer that was making noise, had a flashing lid lock light, and wouldn’t spin. Our diagnosis revealed a complete motor bearing failure that made repair uneconomical.

The Problem

The customer reported their Kenmore washer was making noise and wouldn’t spin. The lid lock light was flashing, indicating the machine couldn’t complete its cycle.

Diagnosis

Upon inspection, we found the motor bearings had failed completely. This type of failure typically creates grinding noises and prevents the drum from spinning properly, which explains both the noise complaint and the spinning issue.

The Repair

• Parts replaced: None — customer chose replacement
• Work performed: Diagnostic assessment of motor bearing failure
• Result: Customer decided to replace the machine rather than repair

Is It Worth Repairing?

Motor bearing failure on older Kenmore top-load washers often isn’t cost-effective to repair. The labor involved in replacing motor bearings, combined with the age of most units with this model pattern, typically makes replacement the smarter financial choice. This customer made the right decision.

Maintenance Tips for Kenmore Washers

• Keep loads balanced to reduce bearing stress — Kenmore top-loaders are particularly sensitive to unbalanced loads
• Don’t overload the drum beyond the manufacturer’s capacity recommendations
• Listen for unusual noises during the spin cycle and address them early before bearings fail completely

Appliance Repair in Alliance, OH

Alliance is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.